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Reviews of Beloved Playa Mujeres - Couples Only All Inclusive

5 out of 5
Beloved Playa Mujeres - Couples Only All Inclusive
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 855 out of 1007 reviews" "
Rating 8 - Good. 100 out of 1007 reviews" "
Rating 6 - Okay. 28 out of 1007 reviews" "
Rating 4 - Poor. 9 out of 1007 reviews" "
Rating 2 - Terrible. 15 out of 1007 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amber Mae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our honeymoon and it was fabulous! The resort is small so you can conveniently walk to everything the property has to offer. They have three pools - one with a swim up bar. The other two pools are definitely a more relaxing atmosphere. We loved the hospitality of all the staff members! Definitely suggest visiting if you are looking for a quiet, romantic getaway!
Stayed 6 nights in May 2024

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at every restaurant was surprisingly good. We spend most of our time at the swim up bar where the bartenders were awesome. Overall, the staff was awesome everywhere. Definitely worth the trip!
Stayed 4 nights in May 2024
Response from The Excellence Collection on May 24, 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food and beverage quality, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Kiyaniah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about Beloved Playa Mujeres! The food, the service, the room! Everything was amazing. We stayed in the ocean view terrace suite with plunge pool. That suite exuded luxury, comfort and love! The spa was phenomenal! We would definitely book here again for another romantic getaway! Thank you to each and everyone at Beloved for making our experience top tier!
Stayed 3 nights in May 2024
Response from The Excellence Collection on May 22, 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our time at Beloved, and my husband and I cannot wait to return!
Stayed 6 nights in May 2024
Response from The Excellence Collection on May 20, 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

James

Stayed 3 nights in May 2024
Response from The Excellence Collection on May 21, 2024
Thank you for your preference on Beloved Playa Mujeres! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Each and every worker was friendly and helpful. It was like a family taking care of friends and family.
Stayed 6 nights in May 2024
Response from The Excellence Collection on May 20, 2024
Dear guest,First and foremost, we would like to thank you for choosing Beloved Playa Mujeres as your vacation destination and for taking the time to share this review with the Expedia readers.We are very delighted to read that our colleagues made you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be, being kindness and helpfulness one of our staff's greatest strengths.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Carlos H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from The Excellence Collection on May 17, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Paul Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place will go back
Stayed 5 nights in May 2024
Response from The Excellence Collection on May 15, 2024
Allow us to thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely relaxing environment, all the staff is super attentive and friendly.
Stayed 5 nights in May 2024
Response from The Excellence Collection on May 15, 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from The Excellence Collection on May 15, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

yessenia Compres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent services and quiet area, good for cuples like a relaxed.
Stayed 4 nights in May 2024
Response from The Excellence Collection on May 13, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Cordell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff. Very friendly and hard working. They will bend to your needs even though it may be a unique request. We forgot to book our couples dinner and we were supposedly too late. But they ended up making arrangements after having to call 2 other depts. Front desk staff was wonderful and kind to work with.
Stayed 4 nights in May 2024
Response from The Excellence Collection on May 13, 2024
Dear guest,First and foremost, we would like to thank you for choosing Beloved Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.It is lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went out of their way to make sure that every request was accommodated. We can assure you that we will forward your kind words to our team for their contribution to how memorable and special was your stay.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with outstanding customer service. This was our second time here and we will definitely be back.
Stayed 6 nights in May 2024
Response from The Excellence Collection on May 13, 2024
Thank you for choosing Beloved Playa Mujeres once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from The Excellence Collection on May 13, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Jessica Morton, Ontario

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is welcoming and top-notch! The penthouse suites were out of this world. Food was 8.5/10 and cocktails a 7/10 (make sure you go to the lobby bar, they have the best mixers and spirits). Of course, the beaches are gorgeous, although water is not as crystal clear as some other locations. Still a wonderful experience and I hope to go back again!
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on May 9, 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on May 24, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Erica

Stayed 4 nights in Apr 2024
Response from The Excellence Collection on May 22, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Taimour

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would give Beloved 10 stars if possible. An absolutely amazing experience top to bottom. Staff is excellent, food is outstanding. Overall one of thee best experiences if not the best I’ve ever had.
Stayed 6 nights in Apr 2024
Response from The Excellence Collection on May 1, 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on May 1, 2024
Allow us to thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a party vibe resort. Don't get me wrong I enjoy a book reading resort once a year, Beloved is not an "Excitement" resort, it's a relaxing resort with EXCELLENT street tacos for a lunch option. Awesome service, Alex, Benito, Claudia on beach. We did pay to go over to the Lobster house at sister property, FIRE and Vibe was Fire! Excellence is the party resort so keep that in mind. Beloved is couples only going with additional couples would definitely be fun. Most of the people there have been numerous times. There will always be condescending and petty people at all inclusives and this one had its share. For example giving a dollar tip and expecting the server to praise them for the buck! I tipped everyone $5 not because I'm rich, because they were courteous and working hard to make sure I felt on vacay! The entertainment was okay, Excellence was more our speed, the night over there helped us understand that was more our speed, we are in our 50s and love to have fun drink and listen to music on vacay Excellence provides that. Beloved is a BOOK reading resort please keep that in mind when booking, the pools are boring! That's not a bad thing if that's what you want or expect.The people that work there as well as management are top notch. Still a 5 star experience, but we wanted the party vibe. Golf course is beautiful, not worth $190 if I had a caddie then yes. But your liquor at airport, TRUST ME!
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on Apr 28, 2024
Thank you for your review, and know that we look forward to welcoming you back to another wonderful experience in Cancun! Greetings from The Excellence Collection.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from The Excellence Collection on Apr 28, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Shayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The Excellence Collection on Apr 28, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

8/10 Good

Amanda, Taloga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Romantic quite relaxing! We spent a week in April. Pools were refreshing a little cool for me in April but to be expected. We had the best time in 30 years of going to Al inclusive. Maybe the mind set your in but this place lends itself for time spend with your partner. Restaurants hard to get into at 7 so go early or late. A little music at night at the front but don’t expect a show or bar action at night. A good thing to me but if you want more action EPM would be better choice next door. You get to go there for dinner one night. Loved it at Beloved!
Stayed 7 nights in Apr 2024
Response from The Excellence Collection on Apr 26, 2024
Thank you for selecting Beloved Playa Mujeres as the host of your Caribbean holiday! We are very pleased to know that we were able to create a romantic atmosphere for you and your significant other and the outstanding service provided by our colleagues meet your expectations making you feel pampered all the time as a result of giving the royal treatment you deserved. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Christine Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from The Excellence Collection on Apr 23, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Ngoc Thien Y

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 19, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 19, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding all around.
Stayed 3 nights in Apr 2024
Response from The Excellence Collection on Apr 16, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Todd David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice adults only place Beautiful location Very relaxing Excellent food and excellent staff
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 16, 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most amazing property I have eve been to! You cannot be spoiled more : ) Relaxing and beautiful we were pampered beyond measure. The customer service goes above and behond, down to the tiny details like putting your napkin on your lap at the restuarants. You cannot ask for more at an adult all inclusive and we hope to make this an annual trip!
Stayed 8 nights in Mar 2024
Response from The Excellence Collection on Apr 15, 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Dean Michael, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Excellence Collection on Apr 15, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

MELLANIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Apr 25, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on Apr 4, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Conor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely amazing! Definitely coming back!
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Apr 3, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

LISA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very attentive to their guests. Everything was smooth from check in to check out. We had a lovely stay here and will definitely be returning!!!
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Apr 2, 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Yuri J., orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel is super peaceful, amazing staff and food is great. Outside of the hotel there is nothing for 40 minutes also the TC in the room faces the couch and you can’t see it from the bed which is a huge bummer if you want to cozy up and watch a movie etc
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Apr 2, 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Carleen Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique resort was the perfect place for my husband and I to get away and enjoy peaceful moments. It is a beautiful setting with extraordinary staff who go out of their way to make you comfortable, feel welcome and happy. They are so kind. While all were excellent, a few special stands outs were Guadalupe at the Taco Truck, Fernando on the beach service, Michel at the pool bar, Vivianne the masseuse, Nolberto at the lounge bar, Octavio for the hydrotherapy and Jaime at La Isla restaurant. They went out of their way and deserve special recognition and thanks. The only thing we did not like was the music trivia and electric violin at the main pool. While it only happened once, it was loud and seemed intrusive to what was meant to be peaceful and relaxing. We chose this resort to avoid those loud experiences that encouraged many to drink in excess, leaving one patron sick in the pool from doing so.
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Apr 2, 2024
Dear guest,First of all, we would like to thank you for choosing Beloved Playa Mujeres as your vacation destination and for taking the time to share your feedback with the Expedia readers.We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. Their attitude is intended to exceed our guests’ highest expectations and provide them a service as personalized as possible.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on Apr 21, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Shuchen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very nice. Much quieter than the hotel zone
Stayed 2 nights in Mar 2024
Response from The Excellence Collection on Mar 22, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Angela Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend Beloved to anyone!! Totally amazing and everyone went above and beyond!!
Stayed 5 nights in Mar 2024
Response from Christian Sosme on Mar 21, 2024
Thank you so much for your opinion, I will inform our staff that your made a mention for the good service, we work so hard to please all our guests and I'm happy that you like it.

10/10 Excellent

ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! The most courteous and helpful staff we have encountered anywhere! Never a wait for a beach palapa or a restaurant table. Loved all the amenities, planning to return❤️
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on Mar 21, 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

8/10 Good

mitchell D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 6th time at a Excellence property. Service was great and super clean. Really great place. Look no further if you are in doubt. My only negative and I will tell you most people will roll their eyes, and I don't blame you, but the wine is terrible. It's a $4 bottle. Would it be that hard to serve $10 bottles? We do pay $600 a night? Yes, you can pay extra for a better bottle but should you have to? Anyway, it's a great place and we will go back!
Stayed 6 nights in Mar 2024
Response from The Excellence Collection on Mar 20, 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Christian Sosme. on Mar 18, 2024
Thank you so much for your opinion, I will inform our staff that your made a mention for the good service, we work so hard to please all our guests and I'm happy that you like it.

8/10 Good

Shauneese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we really enjoyed our time at Beloved. It’s a quieter more intimate resort that truly lends to a relaxing vacation. The rooms were clean, the staff friendly, with enjoyable live music most nights. What prevents me from giving it 5 stars is the food. For the price point and considering there is no buffet for lunch or dinner, I would expect the food amongst the restaurants to be more better. The breakfast buffet is lacking, and some restaurants were decent with others being just okay to not great. Would this prevent me from going again? Not necessarily…it’s passable and you can manage. It just doesn’t feel it’s on the same level as the rest of the resort and some other resorts I’ve attended in the same (or sometimes lesser) price point.
Stayed 4 nights in Mar 2024
Response from The Excellence Collection on Mar 12, 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Also, thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. The food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway we did not seem to blow you away with delicious food in every meal. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property
Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 11, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Alexa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t have asked for a better stay. The hospitality was above and beyond from the moment we stepped foot on the property and was consistent throughout our stay. The facilities were beautiful and exceptionally well cared for. Staff were all incredibly friendly, polite, and accommodating! I didn’t want to leave until I could book another trip back. The spa service was especially exceptional and a highlight of the trip. Never left the resort because there didn’t feel like a need to with the service and experience we had there.
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on Mar 11, 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

Alfred Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on Apr 1, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Michelle

Stayed 5 nights in Mar 2024
Response from The Excellence Collection on Mar 11, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Kimberly, West Columbia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Beloved property was excellent in every category. The smaller/‘couples only’ classification made it feel very intimate and quiet. The 5 restaurants had a wide variety of gourmet options, with excellent service, in all areas. The facility was immaculate, and actively maintained. Beach and pool amenities were very nice. Only negative was the spa pricing—seemingly’over-the-top’ for most, though they did provide one complimentary service—which we thoroughly enjoyed. We can’t wait to return!
Stayed 6 nights in Feb 2024
Response from The Excellence Collection on Mar 7, 2024
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

10/10 Excellent

William J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 days and had wonderful time
Stayed 4 nights in Feb 2024
Response from The Excellence Collection on Mar 7, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

10/10 Excellent

Selene Cuyos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from The Excellence Collection on Feb 28, 2024
Thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.