Charles Kuonen Suspension Bridge Tours and Activities

The only reason I gave this hotel 4 instead of 5 stars is the room layout. Otherwise, the hotel is exceptional. The property is beautiful, the staff is outstanding, and our stay was wonderful. We stayed in a Premier Room with stunning Matterhorn views. It was immaculate and featured dual sinks, a separate toilet, a soaking tub, steam shower, and sauna. The layout, however, could be improved. The vanity has very little counter space because the raised sinks occupy most of it. The soaking tub, located at the foot of the bed, prevents the balcony door from opening fully and blocks access to the steam shower and sauna when open. The desk is too close to the bed, so if someone is seated there, it's difficult to reach the closet or room entrance. We also noticed that sound insulation seemed limited, as hallway and neighboring room noise was easily heard. Despite these issues, this is a beautiful hotel with exceptional service. Better room functionality and soundproofing would make it an easy 5-star stay.

The hotel is in a great location! We stayed 6 nights and the staff were extremely helpful with dinner reservations, tickets and recommendations. The hotel is not air conditioned and sleeping was a little uncomfortable but fans were installed in our room to make our stay more pleasant. The breakfast is outstanding. The hotel provided transfers to/from Tasch - it was executed perfectly. Our shower and linens were wonderful. Our check-in could have been smoother but in light of our overall stay I still rank the hotel and experience very high.

Staff was very responsive through the entire process, including sending a taxi to pick us up to the train station and deliver us to the residence. The apartment was spacious, clean and exactly what we needed for six travelers. We would definitely stay here again!