Pleasure Cove Beach Tours and Activities

Highlight Staff: -Sophia (Main Café): Exceptional! Remembered kids' names, hugged them, took pictures. Made our trip worthwhile. -Melonny (Italian): Brought birthday cake, sang with us. Get pesto with shrimp/chicken/alfredo! -Orlando & Entertainment: Fantastic foam party, Michael Jackson show. Guy with braces danced amazingly. -Marna (Security): Super helpful, always checked on us. -Dwayne (Gelato): Sweet to children. -Anthony (Moonlight Bar): Got passion fruit for drinks. -Felisha (Reef): Got rice when phone fell in pool. -Nathaniel: Addressed omelet staff attitude. -Shernett (Poolside): Always smiling, brought drinks. -Ricard (Manager): Got Sophia when off-duty. -Vanessa (Cafe), Ron (Kids Pool), Atikah(Food Truck) she needed assistance bad, it was just her: All great. Opportunity Staff: -Andre (Check-in): Long process, no welcome drinks -Akila/Anika (Concierge): Poor communication - Monique: (Operator) Wrong info about kids club, s - Omelet lady with braids: Rude attitude **Issues:** Cleanliness process problems, phone system broken, safety concerns (inflatable burst), understaffing, room cleaning glitches. Positives: Clean rooms, great entertainment, excellent Italian food, fun pool activities. Outstanding staff saved disappointing operational issues. *Detailed review from process improvement/project management professional.*