Title: Hotel 502 - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=18788&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel 502 Travelers find a peaceful retreat at this Phoenix hotel where they can lounge by the pool with cabanas or take a refreshing dip after a day of exploring. ## Photo gallery for Hotel 502 ![Outdoor pool, cabanas (surcharge), pool umbrellas - Hotel 502 (Phoenix)](https://images.trvl-media.com/lodging/1000000/20000/18800/18788/025ad95e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from property - Hotel 502 (Phoenix)](https://images.trvl-media.com/lodging/1000000/20000/18800/18788/ddcd562b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Mountain view - Hotel 502 (Phoenix)](https://images.trvl-media.com/lodging/1000000/20000/18800/18788/93caa09f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sundeck - Hotel 502 (Phoenix)](https://images.trvl-media.com/lodging/1000000/20000/18800/18788/ae15316b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room - Hotel 502 (Phoenix)](https://images.trvl-media.com/lodging/1000000/20000/18800/18788/e70d5424.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel 502 provides a quiet escape in Phoenix, conveniently located near Grand Canyon University. Guests can enjoy the outdoor pool area complete with cabanas and sun loungers or soak away tension in the spa tub. ## Reviews 6.0 ## Popular amenities - Pool - Hot tub ## Room options ### Check availability for these dates Tonight [Mar. 10 - Mar. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=18788&PinnedHotelID=18788&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=18788&PinnedHotelID=18788&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 11 - Mar. 12](https://www.expedia.ca/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=18788&PinnedHotelID=18788&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=18788&PinnedHotelID=18788&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 13 - Mar. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=18788&PinnedHotelID=18788&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=18788&PinnedHotelID=18788&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 20 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=18788&PinnedHotelID=18788&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=18788&PinnedHotelID=18788&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Standard Room, 1 King Bed ![Standard Room, 1 King Bed](https://images.trvl-media.com/lodging/1000000/20000/18800/18788/137c1599.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed ### Highlights HDTV - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Queen Beds ![Standard Room, 2 Queen Beds](https://images.trvl-media.com/lodging/1000000/20000/18800/18788/116b0190.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds ### Highlights HDTV - Sleeps 4 - 2 Queen Beds ### View all photos for Deluxe Room ![Deluxe Room](https://images.trvl-media.com/lodging/1000000/20000/18800/18788/e9e443bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights HDTV - 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Pool - Pet friendly - Free WiFi - Air conditioning 7.8 Good 1,131 reviews CA $121 CA $138 total includes taxes & fees Apr 7 - Apr 8 [](https://www.expedia.ca/Phoenix-Hotels-Motel-6-Scottsdale.h996108.Hotel-Information?chkin=2026-4-7&chkout=2026-4-8&rm1=a2®ionId=178298&destination=Phoenix (and vicinity)&destType=MARKET&latLong=33.44828,-112.07518&searchId=a55cb270-1e1a-45f1-b6be-1364ef7742de&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPhoenix-Hotels-Hotel-502.h18788.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPhoenix-Hotels-Hotel-502.h18788.Hotel-Information) ## About the area Alhambra, a neighborhood in Phoenix, is home to Hotel 502\. Biltmore Fashion Park and Scottsdale Fashion Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Camelback Mountain and Desert Botanical Garden. Looking to enjoy an event or a game? See what's going on at Chase Field or Mortgage Matchup Center. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. [Visit our Phoenix travel guide](https://www.expedia.ca/Phoenix.dx178298) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C33.50936%2C-112.08095&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=e7W1x-PFyZGsOPRkeG7UEmwMbPI=) 502 W Camelback Road, Phoenix, AZ, 85013 ### What's nearby - ![Phoenix_GrandCanyonUniversity_502345_07](https://images.trvl-media.com/place/502345/4c229428-0411-4321-a840-e0f039a84194.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Grand Canyon University 7 min drive \- 4.9 km - ![Phoenix_PhoenixConventionCenter_502320_02](https://images.trvl-media.com/place/502320/67988974-6241-42bc-a719-af4188ba6e9c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Phoenix Convention Center 10 min drive \- 7.9 km - Steele Indian School Park 17 min walk \- 1.5 km - Bowlero Christown 4 min drive \- 3.0 km - VA Hospital & Medical Center 4 min drive \- 3.0 km ### Getting around - Camelback Rd - 7th Ave Station 2 min walk - Phoenix Sky Harbor Intl. Airport (PHX) 21 min drive ### Restaurants - Charlie's 4 min walk - McDonald's 6 min walk - The Joy Lush Club 6 min walk - The Henry 9 min walk - Shake Shack 10 min walk ## About this property ### Hotel 502 Hotel near Grand Canyon University Hotel 502 provides a hot tub and more. Other perks at this hotel include: - An outdoor pool along with cabanas, sun loungers, and pool umbrellas - RV/bus/truck parking, an elevator, and ATM/banking services Extra conveniences in all rooms include: - HDTVs with cable channels ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/115000000/114280000/114279200/114279157/22f0b02f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Studio 6 Phoenix, Az – Sky Harbor Camelback East - Pool - Pet friendly - Parking included - Free WiFi 6.0 169 reviews CA $131 CA $148 total includes taxes & fees Mar 11 - Mar 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=114279157&PinnedHotelID=114279157&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/1000000/10000/3000/2986/7de4f726.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Clarendon Hotel & Spa, BW Signature Collection Encanto - Pool - Hot tub - Breakfast included - Spa 7.4 Good 338 reviews CA $156 CA $230 total includes taxes & fees Apr 1 - 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RV/bus/truck parking on site ### Things to do - Hot tub - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - ATM ### Outdoors - Pool cabanas (surcharge) - Pool loungers - Pool umbrellas ### Accessibility - Elevator ### More - 2 buildings - 4 floors - Built in 1974 ## Room amenities ### Bathroom - Towels provided ### Entertainment - HDTV with cable/satellite channels ### More - Phone ## Policies ### Special check-in instructions Information provided by the property may be translated using automated translation tools ### Pets Pets allowed for an extra charge Service animals are welcome, and are exempt from fees Up to 50 lbs per pet ### Children and extra beds Children are welcome ## Important information ### Optional extras - A pet fee will be charged - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### Property is also known as 502 Hotel 502 Phoenix Hotel 502 Hotel 502 Phoenix Hotel 502 Hotel Hotel 502 Phoenix Hotel 502 Hotel Phoenix ## Frequently asked questions ### Does Hotel 502 have a pool? ### Where is Hotel 502 located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel 502 Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.4 Cleanliness ### 6.6 Location ### 7.0 Staff & service ### 5.4 Property conditions & facilities 10 - Excellent 121 8 - Good 251 6 - Okay 249 4 - Poor 194 2 - Terrible 184 ## Reviews ### 2/10 Terrible #### Verified traveller Jan 22, 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities There was nothing good about this property. Pretty sure it only exists for drug deals and a prostitution ring. ##### Verified traveller Stayed 1 night in Jan 2017 ### 2/10 Terrible #### Dennis Jul 11, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort I will never stay there again. Hotel.com you need to be checking into some hotels you are listing!! ##### Dennis Stayed 3 nights in Jan 2017 ### 8/10 Good #### JASON Jun 4, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good stay It was clean and accommodating ##### JASON Stayed 1 night in Jun 2017 ### 6/10 Okay #### Verified traveller May 30, 2017 Liked: Staff & service, room comfort Disliked: Cleanliness, property conditions & facilities #### Eh. Although the service at the front desk was good, our room was not what we had asked for. At booking we asked for a king sized bed and a crib as we were traveling with an infant and we got two queen beds because they had overbooked their hotel. We booked for 2 days,The vent in the bathroom did not work and the bathroom was always feeling muggy. The ice machine wasn't working, and the pool didnt seem clean. We hadn't done much research on the area where the hotel was, it just didn't feel safe. Overall we pretty much were there to sleep. ##### Verified traveller ### 4/10 Poor #### Verified traveller May 30, 2017 Disliked: Staff & service #### Never again Desk clerk was not real helpful. She was in her own world and was not as friendly as you would expect. Key did not work to room and had to walk all the way back to desk where the clerk proceeded to imply that it was probably my fault. Upon returning to the room, the key dd not appear to work again. After allowing the key to sit in the door for more than a minute, it finally opened. As this was a prepaid room, I decided to just go elsewhere. ##### Verified traveller ### 2/10 Terrible #### MARK, DENVER May 26, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel 502 in Phoenix, Arizona I had to get a last minute hotel and found Hotel 502 in Phoenix, Arizona. As i pulled up to the hotel, I was not sure if I was in the right place. There were no lights in the parking lot and the hotel looked like a Bates Motel from the outside and I feared for my safety in that area of town. My Uber driver had even mentioned that " she would not even feel safe leaving me at such a place". So I ended up looking for another hotel from another website. Hotel 502 was such a disappointment as well as cheaptickets.com that I cannot recommend the hotel and use cheaptickets.com after the customer service experience and the way it was handled. ##### MARK ### 10/10 Excellent #### joan May 26, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Sleepy I recommend this hotel to my mother, so it's good enough for you. Excellent, excellent customer services, very friendly, no bugs, very quite, clean, they even extended or checkout stay. Clean pool. Great price. ##### joan ### 2/10 Terrible #### Alex, Az May 22, 2017 Disliked: Property conditions & facilities, room comfort #### The pictures fooled me Apon getting there i was shocked at how lonley it seemed to be and seeing that it was the weekend it was really slow. The shower didnt work so i had to switch rooms ##### Alex ### 2/10 Terrible #### David May 19, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Save your money One of the worse hotels I've stayed in. Beds were NOT comfortable. Bedding was rough. Building smelled. I'm surprised the shower head height met any building code. Some science here for those interested. The average adult male height is approximately 70 inches with a standard deviation of 4 inches. Therefore, 68% of adult males are between 66 and 74 inches in height. I'm just over 75 inches tall, so well within a reasonable height range. The shower head in this hotel was at the level of my collar bone. There is ZERO excuse for this in public accommodations. There are plenty of products on the market that can elevate the shower head without having to do a complete plumbing overhaul. The cheep SOBs that own and operate this hotel can't be bothered with providing reasonable accommodations. If you are super short, or don't mind having to get on your knees to wash your hair, then feel free to visit this pathetic excuse for a hotel. Otherwise, I highly suggest you find another place to stay. ##### David ### 8/10 Good #### SUNNY May 17, 2017 Liked: Property conditions & facilities, room comfort Property was not very well lit. Parking lot has a lot of trash and debris around. ##### SUNNY ### 8/10 Good #### Cody May 16, 2017 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Ehhh It was goodnight but two people that worked the front were really rude and said we smoked in the room but we didn't. It was because of dirty shoes marking the sheets so we lost our deposit. ##### Cody ### 6/10 Okay #### Verified traveller May 15, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### great place wonderful ##### Verified traveller ### 2/10 Terrible #### illtown$ fine$t, phoenixtown usa May 15, 2017 Disliked: Staff & service, property conditions & facilities #### Horrible, Very filthy . Looks abandoned Very horrible . Our privacy was violated when the front desk gave a total stranger a key to our room. Scary ##### illtown$ fine$t ### 2/10 Terrible #### tim May 13, 2017 Disliked: Cleanliness, property conditions & facilities, room comfort #### Avoid Didnt even stay. Hotel looked abandoned from the front as there was dumpster and a empty parking lot. Only 1 elevator worked hallways are hot and dark. Room was remodeled but they left a 90s fat back TV. Pool area was nice. ##### tim ### 8/10 Good #### Thomas May 12, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Vending machine revenue, Guest satiety..... I, actually, made commwnt to several deskclerks suggesting that placing updated snack and beverages could prove profitable in several ways. There were 2-3 beverage machines and one snack machine The snack machine was practilly inaccessable only accepting $1 bills or pocket change. It wouldnt accept any higher denomination and getting change from the hotel was not an option. My stay was pleasant, but unavailability or limited food, sodas, snacks could prove a dealbreaker and lost profitability. thomas ##### Thomas ### 8/10 Good #### Scott May 11, 2017 Liked: Cleanliness, staff & service, room comfort #### Good hotel could be better. First time there. The rooms were good size. But cable box was falling off wall. Blood splattered on back of bathroom door. Then o heard the have brand new remodeled on other side. Just suprise the put me in broke down side. Not a good first impression. Seemed like any body could just walk on in. ##### Scott ### 2/10 Terrible #### Roz, Las Cruces, NM May 7, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst hotel experience ever. The front desk staff was always gone. There was nothing but gangsters in the area. The first room that was given to us reeked even though it was a non-smoking room. When we were checking out at 5:00 AM (no one at the front desk only a phone number to call) a car had its windows broken. When I called the lady with the phone left on the 24 hour front desk, the lady said itheor security had already been made aware. At no point did we ever see a security in the first place, but 30 minutes later still nobody had showed up. Worst experience ever!! ##### Roz ### 8/10 Good #### Verified traveller May 1, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### First impression Overall the room I stayed in was clean. The staff were friendly and polite. The staff at the front desk was knowledgeable about the places to visit, since this was my first time in Phoenix. ##### Verified traveller ### 2/10 Terrible #### Verified traveller Apr 29, 2017 Disliked: Staff & service, property conditions & facilities, room comfort #### Horrible place There was no staff at the front desk, you had to call and wait for someone. It was supposed to be non-smoking, our floor and room were horrible smoke smelly! We could smell people smoking in the morning. OH and the morning! Expect to be woke up by the maid! and if you are not out of the room, she keeps pestering you, and then brings in the manager to tell you to hurry up! The beds were uncomfortable, the shades were torn. There were a total of 3 cars in the whole parking lot and we were told we couldn't get a late checkout! It was rediculous. Would NEVER stay there again! There is only one ice maker for the entire hotel, and you get to guess where it is, cause it's not well posted! ##### Verified traveller ### 2/10 Terrible #### Divine Love, Alaska Apr 26, 2017 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### The pool was the only nice thing.... My experience with my family was horrible...we went to sleep then woke up to the door being open and looking like it was broken into.....soooooooo scary . They did change us room but didn't seem bother by it except for the maintenance guy( thank you, he was such a sweetheart). The pool was very nice especially at night. ##### Divine Love ### 2/10 Terrible #### Not Impressed Apr 26, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not much to like First impressions were "is this place open" as there were two cars in the entire parking lot. Pulled into the closest spot to door and checked in. Front desk clerk was dressed like he was called in on his day off. A friend had recommended based on location and said they had just been renovated. Full disclosure, I saw on their website they were renovating and no guarantee on which room you'd get. Asked clerk if any newly renovated rooms available and he said they hadn't started yet. Took a second floor room in south building. Now I recognize they haven't been renovated yet, but the place was just down right dirty. Carpet and floors hadn't been vacuumed for some time. Room was spacious, but I just had a "dirty" feeling. It was late so I stayed the night. Woke up to leave for breakfast and found the hood of my car covered in bird poop. Was a little disappointed the clerk never alerted me not to park there. Came back from breakfast to see some little critters crawling across the lobby floor. I've lived in AZ for 30 years and know there are roaches, just never seen them in a hotel. Then when I got into my room, saw several more. Decided this wasn't the place for me and checked out. New clerk was gracious and never asked any details and provided a full refund of my future nights. All in all, location is decent, nice parking, nice pool. If they spend time and money renovating the right way, this place could have a chance. But in its current condition. ##### Not Impressed ### 6/10 Okay #### Bucket trip, S-O Apr 25, 2017 Liked: Cleanliness, staff & service, room comfort #### Close to Sky airport, our main objective. Staff very nice. Old place, but clean enough. Everyone, including other guests friendly. ##### Bucket trip ### 6/10 Okay #### Mary Apr 22, 2017 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### A place to sleep and that's all. Traveling to visit a college and my teen hated the place. I've stayed in worse. I thought it was clean but dated, in a questionable neighborhood. The breakfast buffet left much to be desired, and the staff was arguing over who's responsibility it was. If there was someone responsible, they weren't doing their job. ##### Mary ### 2/10 Terrible #### Alex, Seattle, WA Apr 11, 2017 Disliked: Property conditions & facilities, room comfort #### Horrible hotel and needs tons of work... The hot water worked when it wanted to... the beds were old and soft.... the staff was friendly but not very knowledgeable. I would not send anyone there ever.... ##### Alex ### 4/10 Poor #### Joshua Apr 9, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Yuk! Do not pass to! 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