Pelican Reef Tours and Activities

This is a very clean, beautiful home. The room (Destin) is quaint and tastefully decorated, as was the rest of the home. I loved the style and decor and was very excited to relax and enjoy it. However, there are a few issues that need to be addressed. We did not see any staff at all during our stay. Towels were not refreshed, and neither was the ONE roll of toilet paper that we had in our bathroom. I took the liberty of looking in all the closets I could find open but did not find any. We also could not find an iron and ironing board. We attempted to steam our clothes in the shower the night we arrived, but we had no hot water. None. Trust me, we waited and tried the sink and the shower, but the water was cold. The next morning, there was enough warm water for one of us to shower, but the other was left in the cold, which was amplified by the fact that the AC was beyond a reasonable level of coldness. We tried shutting the air vent, but it wouldn't close. The second morning, we had ample hot water; it was wonderful. However, after shampooing my hair, I reached for the conditioner, which was not conditioner—it was body wash. The shower had 2 body washes and one shampoo. With no staff present, I sucked it up and attended my meetings with frizzy hair. So, while the aesthetics and design are commendable, the lack of basic amenities and absence of staff severely impacted our stay. These issues need attention to provide a more comfortable and pleasant experience for guests.

This hotel was very nice, and the staff was very friendly. I wish there were more dining options nearby. I would definitely stay here again.

We had a nice stay. The staff was great and the setup was good for those using a wheelchair. I think they just need to work on the a/c unit for the room I was in as it took forever to cool down and I was on the first floor.