Benchasiri Park Tours and Activities

We booked a room based on the pictures provided when making the reservation. However, when we arrived, we were not given the room we had booked. We were shown four different rooms, all of which looked the same, and none matched the room we had originally selected. We were then informed that the room we had booked was actually already occupied/booked out and that we would not be able to stay in the room we had paid for. This was extremely disappointing, as the room we received was not what was advertised or what we had booked based on the pictures provided.

This was my second time staying at this hotel and my experience was genuinely very good! I had a late check in, and the staff were so nice and welcoming and I even got an upgrade. Everything I needed help with was solved very quickly and the room was comfortable. I would definitely stay here again!