Standard Room, 2 Queen Beds (Two Queen Beds)

Reviews of Jack London Inn

2 out of 5
Jack London Inn
444 Embarcadero W, Oakland, CA

Reviews

5.6
Rating 10 - Excellent. 183 out of 1003 reviews" "
Rating 8 - Good. 175 out of 1003 reviews" "
Rating 6 - Okay. 165 out of 1003 reviews" "
Rating 4 - Poor. 153 out of 1003 reviews" "
Rating 2 - Terrible. 327 out of 1003 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Danny

Despite being a regular customer, I was refused a room reserved through Expedia due to an expired ID. Having had my wallet stolen recently, I offered a photo of the current ID I had on my phone which confirms my identity but was denied again despite this being accepted prior to this. I have had nothing but excellent service from daytime staff here and consider myself to be a no hassle, polite, quiet guest. That said, the concierge in the evening was dismissive, unprofessional and unwelcoming as he carried around a police baton. On top of all that, I was told I could not get a refund until Monday, despite not even checking in??? Usually great staff. Not this time. Not everyone is a bad guy, dude.
Stayed 1 night in May 2024
Response from Sean on May 20, 2024
Dear, Danny,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Richard

Business traveller
The hotel self is great, but the area around it is quite chaotic and somewhat rundown, and the constant trains at all hours is not fun
Stayed 2 nights in May 2024
Response from gm on May 20, 2024
Hello Richard, It was great to hear that you enjoyed your s. We really appreciate your review and hearing about your experience and your thoughts. Your comments are helpful in highlighting opportunities to improve our service even further and are being addressed internally. We hope to welcome you back again soon!

6/10 Okay

Linda

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Sean on May 20, 2024
Hello Linda, It was great to hear that you enjoyed your stay. We really appreciate your review and hearing about your experience and your thoughts. Your comments are helpful in highlighting opportunities to improve our service even further and are being addressed internally. We hope to welcome you back again soon!

2/10 Terrible

Nestor

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was so dirty and the smell was so bad I decided not to stay…… they also wanted more money I wouldn’t even think about going or recommending this place to anybody
Stayed 2 nights in May 2024
Response from Sean on May 14, 2024
sorry we did not meet your standards, we will work on your concerns

10/10 Excellent

Saide

Liked: Cleanliness, staff & service, property conditions & facilities
The beds are very comfortable
Stayed 1 night in May 2024
Response from Sean on May 13, 2024
Thank you for staying with us

4/10 Poor

christine muok

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The Amtrak train is right next to the hotel, the train comes through every 15 min. the shower door was unhinged.
Stayed 1 night in May 2024
Response from Sean on May 14, 2024
thank you for the review we do have earplugs for the guest

10/10 Excellent

Dylan

Stayed 5 nights in May 2024
Response from Sean on May 14, 2024
thank you for the review

6/10 Okay

Kasra

Business traveller
Liked: Staff & service
Average hotel in Oakland
Stayed 2 nights in May 2024
Response from Sean on May 7, 2024
Thank you for your review

10/10 Excellent

Ken

Travelled with family
Very convenient for OGP basketball.
Stayed 1 night in Apr 2024
Response from gm on Apr 28, 2024
Hello Ken,It was great to hear that you enjoyed your stay. We really appreciate your review and hearing about your experience and your thoughts.

8/10 Good

Christal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied
Stayed 1 night in Apr 2024
Response from gm on Apr 24, 2024
Hello Christy, It was great to hear that you enjoyed your stay. We really appreciate your review we hope to welcome you back again soon!

10/10 Excellent

Aurora Candelaria

Liked: Staff & service, amenities, property conditions & facilities
I like everything staff is very friendly
Stayed 2 nights in Apr 2024
Response from gm on Apr 24, 2024
Hello Candelaria,It was great to hear that you enjoyed your stay. We really appreciate your review and hearing about your experience and your thoughts.

8/10 Good

Leong Si Min,

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Had to change rooms due to faulty lights
Stayed 1 night in Mar 2024
Response from Sean on Apr 22, 2024
Hello Leong,Thank you for taking the time to share your feedback with us. Your comments help highlight opportunities to improve our service.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You didn't mention a large deposit for the room 😡
Stayed 1 night in Apr 2024
Response from Sean on Apr 22, 2024
Hello Michael,I’m thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Ambarish

Stayed 2 nights in Apr 2024
Response from gm on May 9, 2024
thank you for review, glad you enjoy your stay with us

10/10 Excellent

JasElla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the employee's, they were really respectful and I didn't like that it was time to check out, wish I could've stayed longer.
Stayed 1 night in Apr 2024
Response from gm on Apr 17, 2024
Thank you for the review, will share it with the staff, We do have late check out upon request

6/10 Okay

Isa

Stayed 4 nights in Apr 2024
Response from gm on May 6, 2024
thanks for staying with us, for the review

6/10 Okay

Brittany

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My first time here at the property. I guess you get what you pay for. It's basically a Motel 6. I felt safe but everything closed super early, so make sure you eat before 8 pm. The room smelled like straight cigarettes. The bathroom was very stained, the counter area
Stayed 1 night in Apr 2024
Response from Sean on Apr 16, 2024
Hello Brittany,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. Your comments are helpful in highlighting opportunities to improve our service. I’ve shared this with the team and your recommendations are being addressed internally. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Mayra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The online pictures do not accurately represent the actual rooms. The walls and furniture had chips and stains and overall poorly “fixed.” The room smelled like pure cigarettes and the sheets had stains. I would definitely not recommend this place to anyone.
Stayed 1 night in Apr 2024
Response from Sean on Apr 16, 2024
Hello Mayra,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. Your comments are helpful in highlighting opportunities to improve our service. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Maribel

Disliked: Staff & service, property conditions & facilities
Response from Sean on Apr 16, 2024
Hello Maribel,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion.

2/10 Terrible

Chidi

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never be staying at this hotel again
Stayed 6 nights in Mar 2024
Response from gm on Apr 2, 2024
Dear, Chidi,Thank you for your review regarding your recent stay at our property. Your satisfaction is important to us. It’s always our intention to provide great customer service. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

8/10 Good

Nora

Liked: Staff & service
I didn’t mind the noise and the room was good in size.
Stayed 2 nights in Mar 2024
Response from Sean on Apr 1, 2024
thank you for review, sorry about train noise

4/10 Poor

Natosha

Disliked: Cleanliness, staff & service, property conditions & facilities
One night stay
Stayed 1 night in Mar 2024
Response from Sean on Mar 27, 2024
Dear, Natosha,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us,I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Sean on Mar 28, 2024
Hello Scott,Thank you for taking the time to share your feedback with us.

8/10 Good

joao

Liked: Cleanliness, staff & service, property conditions & facilities
great staff, comfortable large rooms, clean, excellent bed and sheets; but super noisy (next to train rail) and few options in area
Stayed 2 nights in Mar 2024
Response from Sean on Mar 25, 2024
Hello Joao,It was great to hear that you enjoyed your stay. We really appreciate your review and hearing about your experience and your thoughts.

2/10 Terrible

Ayodeji

Liked: Staff & service
Disliked: Cleanliness
staff at the front was extremely kind and great but the room was too dirty for me to stay in.
Stayed 1 night in Mar 2024
Response from Sean on Mar 25, 2024
Hello Ayodeji,Thank you so much for sharing your feedback with us—we really value your input and flagging up areas where we can further improve. I’m so happy to hear that our staff was kind and great. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Angelica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised by the proximity to the Jack London Square, ease of transportation options, ample dining choices and walkability. To top it off, the hotel staff was friendly which made my stay even better.
Stayed 3 nights in Mar 2024
Response from Sean on Mar 25, 2024
Hello Angelica,It was great to hear that you enjoyed your stay. We really appreciate your feedback and hearing about your experience and your thoughts. The staff will be happy to see your review. We hope to welcome you back again soon!

8/10 Good

Joseph

Convenient parking clean establishment
Stayed 3 nights in Mar 2024
Response from Sean on Mar 18, 2024
Dear Joseph,Thank you for your review regarding your recent stay at our property. It is great to hear that you enjoyed your stay. We really appreciate your review and We hope to welcome you back again soon!

2/10 Terrible

Mohammad

Stayed 1 night in Mar 2024
Response from Sean on Apr 5, 2024
thanks for your reviews, will look inti your conern

4/10 Poor

Jing

Stayed 2 nights in Mar 2024
Response from Sean on Apr 2, 2024
Hello Jing,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

DARRELL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean on Mar 11, 2024
Thank you for your review, we are glad you enjoyed your stay.

4/10 Poor

Elena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean on Mar 7, 2024
Dear, Elena,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Jada

Disliked: Cleanliness, property conditions & facilities
There was roaches on the bed
Stayed 1 night in Feb 2024
Response from Sean on Feb 29, 2024
Hello Jada,I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide a clean and safe environment. Please accept our sincerest apologies. I’m thankful that you reached out to share your experience. I’ve shared this with the team and is being addressed internally. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Begmar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Feb 2024
Response from Sean on Feb 29, 2024
Hello Begmar,It is great to hear that you enjoyed your stay. We really appreciate your review and hearing about your experience. We hope to welcome you back again soon!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is super friendly and the rooms are nice and big. Beds are pretty comfortable. I didn't expect to like this hotel so much but I do. Definitely recommend anyone to stay here.
Stayed 1 night in Feb 2024
Response from Sean on Feb 29, 2024
Hello Danielle,We really appreciate your review and hearing about your experience and your thoughts. We are happy to hear that you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Naomi

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service family friendly environment pet friendly for service animals as well
Stayed 5 nights in Feb 2024
Response from Sean on Feb 29, 2024
Hello Naomi,Thank you so much for sharing your feedback with us, we are happy to hear that you enjoyed your stay. We really appreciate your review and hearing about your experience.

10/10 Excellent

AHMAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff.
Stayed 3 nights in Feb 2024
Response from Sean on Feb 29, 2024
Hello Ahmad,I’m so happy to hear that our staff was able to help provide you with a good experience. We really appreciate your review, the staff will be happy to read it.We hope to welcome you back again soon!

10/10 Excellent

Andrew

Stayed 7 nights in Feb 2024
Response from Sean on Feb 29, 2024
Hello Andrew,It is great to hear that you enjoyed your stay. We appreciate your review.

10/10 Excellent

Gerardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Sean on Feb 29, 2024
Hello Gerardo,Thank you so much for sharing your feedback with us.It is great to hear that you enjoyed your stay. We really appreciate your review.

2/10 Terrible

Wulfgar

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice property was in awful condition
Stayed 3 nights in Feb 2024
Response from Sean on Feb 19, 2024
Hello Wulfgar,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. Your comments are helpful in highlighting opportunities to improve our service.

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
This place was amazing! After reading reviews I was worried about the hotel and the area but it was great. The rooms were big and clean, the hotel was clean, plenty of parking, staff was amazing and the whole area was great. We stayed for 3 day and will definitely stay there next time we are in the area.
Stayed 3 nights in Feb 2024
Response from Sean on Feb 14, 2024
Hello Ruth,It was great to hear that you enjoyed your stay. We really appreciate your detailed review. We appreciate hearing about your experience and your thoughts. We hope to welcome you back again soon!

6/10 Okay

Pedro

Travelled with family
Liked: Staff & service
Variety in breakfast
Stayed 1 night in Feb 2024
Response from Sean on Feb 14, 2024
Hello Pedro,Thank you so much for sharing your feedback with us.

10/10 Excellent

Deborah J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Sean on Feb 14, 2024
Hello Deborah,It was great to hear that you enjoyed your stay. We really appreciate review. We hope to welcome you back again soon!

6/10 Okay

Barry

Stayed 2 nights in Feb 2024
Response from Sean on Mar 25, 2024
Dear Berry,Thank you for your review regarding your recent stay at our property.

6/10 Okay

Janace

Stayed 3 nights in Jan 2024
Response from Sean on Mar 25, 2024
Dear Janace,Thank you for your review regarding your recent stay at our property.

4/10 Poor

wayne

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Sean on Jan 29, 2024
Dear, Wayne,Thank you for your review regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us,I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jason

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Sean on Jan 29, 2024
Hello Jason,Thank you so much for sharing your feedback with us.It was great to hear that you enjoyed your stay.

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unilateral Rooms
My stay was good my only issue is some rooms are better equipped than others, I believe there should be unilaterally between the rooms, however, overall I enjoyed my stay and would recommend it to others.
Stayed 2 nights in Jan 2024
Response from Sean on Jan 29, 2024
Hello Ruben,Thank you so much for sharing your feedback with us—we really value your input and flagging up areas where we can further improve.It was great to hear that you enjoyed your stay. We really appreciate your detailed review. We appreciate hearing about your experience and your thoughts. Your comments are helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally. We hope to welcome you back again soon!

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
He ride hotel dorty
Stayed 1 night in Jan 2024
Response from Sean on Jan 25, 2024
Dear Chris,Thank you for your review regarding your recent stay at our property.Your business is very important to us, and we value your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations.

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2024
Response from Sean on Jan 25, 2024
Hello Rebecca,It was great to hear that you enjoyed your stay. Thank you so much for sharing your feedback with us.

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Expedia doesn’t say that they require a $100 deposit when you book there. They take the deposit when you enter and give it back at the end of the stay. So be wary if you’re coming with a fixed amount of money
Stayed 1 night in Jan 2024
Response from Sean on Jan 25, 2024
Hello Jen,It was great to hear that you enjoyed your stay. We really appreciate your detailed review. We apologize for any misunderstanding regarding the deposit.