Hotel very central, just off Times Square. It’s clean and we felt safe. Even though it’s so central, it’s also quiet.
The rooms were cleaned every day, however we had to keep asking for the coffee to be refreshed which comes complimentary with the room.
We had room service delivered a few times, always good and quick. They add a lot service charges on top mandatory and then still wanting an additional tip on top.
We were celebrating a 40th Birthday during our trip, but no acknowledgement from the hotel for this which we found unusual. We have stayed in many hotels over the years and birthdays have always been recognised by every hotel we have stayed in.
They charge a daily rate on top of the hotel price and then they also put an additional hold of 700 dollars security. They give you 20 dollars a day to spend for this, however it needs to be spent daily and under that amount. This is difficult to manage and therefore wasn’t spent which is a shame, they should have just let you spent the budget how you wish over the course of the week.
In summary, we had a great stay. I probably wouldn’t stay again due to there being so much choice in the city and there was nothing overly special about the hotel or the service.