I took my daughter and her best friend to NYC for her sixteenth birthday. Our stay at The Hard Rock was beyond expectations. The concierge and doormen were amazing, personable, professional and very attentive. Every single one of them. They went above and beyond, and put in the extra effort to make recommendations, arrange transportation and joke with the girls. The women at the desk, as well as housekeeping were equally as engaging and pleasant. Twice the hotel went above and beyond when they casually learned of my daughters birthday. The woman at check in arranged for a special delivery to our room of beautiful birthday cupcakes, and the next day the concierge delivered a beautiful surprise slice of cheesecake. Another lucky bonus, we were in a Lady GaGa room, the one my daughter was hoping for. The trip was amazing, in large part, due to the staff at the hotel. I would absolutely recommend this hotel to anyone planning on staying in this area if the city.