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Rating 10 - Excellent. 2092 out of 3554 reviews" "
Great staff all around. Short walk to the train station. Enjoyable stay.
David
Stayed 3 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 27, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Response from Galilea Salamanca, Assistant Front Office Manager on May 27, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Response from Galilea Salamanca, Assistant Front Office Manager on May 27, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
10/10 Excellent
Nancy
May 26, 2024
Thanks
Nancy
Stayed 3 nights in May 2024
Response from Jessica on May 26, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
6/10 Okay
Sarah
Travelled with family
May 26, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient location and friendly staff, albeit lots of road noise and the hotel has held on for what seems an unnecessarily long time to the security deposit they took.
Sarah
Stayed 3 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 26, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
The rooms were very very small and we could hear the people in the room next to us who had tv on all night. The walls were too thin, rooms too small too close.
My husband did not sleep at all. We would not stay there again.
Mary Kate
Stayed 2 nights in May 2024
Response from Galilea Salamanca, Assistant Office Manager on May 26, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Response from Galilea Salamanca, Assistant Office Manager on May 26, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
6/10 Okay
Nina
May 23, 2024
.
Nina
Stayed 1 night in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 24, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Response from Galilea Salamanca, Assistant Front Office Manager on May 24, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Close to everything you want to see in NYC! Stayed here for my first trip and was pleased with the location. Rooms could have been better kept, there were stains on the curtains and sheets. Staff were friendly and changed sheets upon request, but for the price the rooms should be cleaner. Room was small but this is common for the city.
Jenna
Stayed 4 nights in May 2024
Response from Jessica on May 22, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Area is away from shops by a few blocks but walkable. Loved that they serviced our rooms daily. Nice clean affordable place to stay while on vacation
Bonnie
Stayed 4 nights in May 2024
Response from Jessica on May 22, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
10/10 Excellent
Jo-Ann
Travelled with family
May 21, 2024
Liked: Amenities
Clean. Fast, courteous service.
Jo-Ann
Stayed 2 nights in May 2024
Response from Jessica on May 22, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
6/10 Okay
Erdem
May 21, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Location is great for transportation. The rooms are small but clean. Lower floors have noise from HVAC system outside. In room AC is noisy too.
Erdem
Stayed 3 nights in May 2024
Response from Jessica on May 22, 2024
We would like to extend our apologies that we did not meet your expectation during your stay with us. Thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We hope you give us another chance to really WOW you, thank you for your loyalty to Hilton.
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
The staff was super friendly and amazing. Very accommodating and quick to reply when we needed a second luggage rack in the room. It took less than 5 minutes for them to bring it to the 21st floor. The rooftop bar was awesome it became our nightly nightcap spot with beautiful views! The only small thing was the "farmhouse" doorsto the bathroom were clumsy and didn't quite close securely. (Not a big deal) Will definitely stay here next time I visit the city!!!
sandra
Stayed 3 nights in May 2024
Response from Jessica on May 22, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Did not like that the room was super small expected it to be much bigger
Amanda
Stayed 3 nights in May 2024
Response from Jessica on May 22, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
6/10 Okay
Denise
May 21, 2024
Liked: Cleanliness, staff & service
Denise
Stayed 3 nights in May 2024
Response from Jessica on May 22, 2024
We would like to extend our apologies that we did not meet your expectation during your stay with us. Thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We hope you give us another chance to really WOW you, thank you for your loyalty to Hilton.
Response from Galilea Salamanca, Assistant Front Office Manager on May 24, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
It was way leas than expected, rooms are really small, my bags didnt fit in the room. My room’s window was giving to a wall
Chouaa
Stayed 2 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 21, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
We would like to extend our apologies that we did not meet your expectation during your stay with us. Thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We hope you give us another chance to really WOW you, thank you for your loyalty to Hilton.
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Response from Galilea Salamanca, Assistant Front Office Manager on May 20, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Check in was very smooth and I was offered two different types of rooms to choose from. Small room as they tend to be in New York but the rooms were high quality and comfortable. Also very convenient for getting to Penn station (subway / nj transit)
Imani
Stayed 1 night in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 19, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
The beds were really comfortable and the room was so quiet. The hotel is conveniently located near Penn Station and Madison Square Garden. Liked the doorman and friendly and helpful staff too.
Ellen
Stayed 2 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 19, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
The staff was friendly and very attentive to meeting needs and going above and beyond. The housekeepers were great! Perfect location for exploring the city too
Brian
Stayed 3 nights in May 2024
Response from Jessica on May 17, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Overall this was a clean, okay stay. We only stayed for two nights. But nothing fancy or spectacular. The area was great, food, drinks, and shopping, all with in walking distance.
PAIGE
Stayed 2 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 16, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
8/10 Good
ANITA GILLIAN
May 15, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
ANITA GILLIAN
Stayed 4 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 16, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Stayed here for five days and had a pleasant stay. The pillows are surprisingly comfortable (hotel pillows are usually flat). Yes, the rooms are a bit smaller, but it's NY. It's expected. Everything was clean, comfortable, and enjoyable.
Inna
Stayed 4 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 15, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
The room was nicely appointed but it was tiny and poorly lit. The lack of light was more disturbing than the lack of space. There is virtually no lobby so there is nowhere to go to get comfortable except in bed or on an outside patio where the lobby normally would be. But it was cold and rainy during all but one of our vacation days. There is a small refrigerator in the room which is adequate, but no microwave. When I asked desk staff if a microwave is available for guest use, she said “no.” Positives are that the rooms and hallways look to have been recently redecorated. They were modern and clean but the shower leaked through the sliding doors. Housekeeping service was generally good.
We would not stay there again.
Barbara
Stayed 4 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 14, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Response from Galilea Salamanca, Assistant Front Office Manager on May 14, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
The room size was quite small. I recommend the room to have less furniture as the room was quite small.
Siramene
Stayed 4 nights in May 2024
Response from Jessica on May 13, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Rooms are small but everything was so convenient. Very clean. Friendly staff. Would stay again.
Linda
Stayed 3 nights in May 2024
Response from Jessica on May 13, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Response from Galilea Salamanca, Assistant Front Office Manager on May 12, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Location was great. Staff were friendly and helpful with any questions. Would definitely recommend
Richard
Stayed 3 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 12, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
The staff here are always friendly and helpful, and the street side rooms have a great view of the Empire State Building. Highly recommend.
Daniel
Stayed 3 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 11, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Response from Galilea Salamanca, Assistant Front Office Manager on May 11, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
2/10 Terrible
Brenda
May 10, 2024
Disliked: Staff & service, amenities
Check in was horrible I will never come back here again!! $400 room for 1 night and I couldn’t even heat up my food due to “no microwave” I’m not buying that very negative encounter with the receptionist I feel so uncomfortable and angry check out can’t come any faster !!
Brenda
Stayed 1 night in May 2024
Response from Jessica on May 10, 2024
We would like to extend our apologies that we did not meet your expectation during your stay with us. Thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We hope you give us another chance to really WOW you, thank you for your loyalty to Hilton.
10/10 Excellent
Barbara
Travelled with partner
May 10, 2024
Liked: Cleanliness
Staff was hwlpful
Barbara
Stayed 1 night in May 2024
Response from Jessica on May 10, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Me gustó mucho el hotel! Me volvería a quedar. Solo el personal poco servicial y amable.
JASMIN
Stayed 3 nights in Feb 2024
Response from Jessica on May 10, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
8/10 Good
steven
Travelled with partner
May 8, 2024
My first time in NY… this hotel is a great location and we walked to many of the sites we wanted to see. I would definitely recommend it!!!
steven
Stayed 3 nights in May 2024
Response from Jessica on May 10, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Everything was superb. The best front desk staff. Friendly, welcoming, always ready to assist.
David
Stayed 3 nights in Apr 2024
Response from Jessica on May 10, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Property was so clean, our room smells great!! Customer service was awesome
Saba
Stayed 1 night in Apr 2024
Response from Jessica on May 10, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
10/10 Excellent
Daniel
May 6, 2024
Daniel
Stayed 2 nights in May 2024
Response from Jessica on May 26, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
The front desk manger Charles is awesome and kind. Providing guests cookie and the water. Helping with sightseeing. He did above and beyond. I stayed here two years ago knowing him so glad come again. Also the front desk night agent Chrystal R is sweet. Having me breakfast Vochur helped me so much. Make me ways want to come back.
yun
Stayed 8 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 6, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Try to book room number 2503.
It was a great experience!
Oguzhan
Stayed 1 night in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 6, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
10/10 Excellent
Won
May 5, 2024
Won
Stayed 2 nights in May 2024
Response from Jessica on May 25, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!
Nice hotel in the middle of everything. Great location for sightseeing.
JOHN
Stayed 5 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on May 5, 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!