National Fred Harvey Museum Tours and Activities

Hallway carpet dirty, toilet not flushing properly.

I absolutely loved the design on the inside. I felt like I was charming town with the sky on the ceiling, the train car, waterfall, street lights, and eateries. All of our interactions with staff were great, space was clean, and loads of gaming options. We had a great time!

Stayed last weekend, left a 5 star review. Came back this weekend- stayed 2 nights. Staff at the front desk, valet, and restaurant are all very very nice. Laundry was not working. Washer only washed on cold (warm and hot options were broke), but no dryer on any floor worked. Called front desk and they said they were aware and could send maintenance. Too bad we needed the clothes in 1 hour to play a game. 1- if you knew they were all broke, why not post signs on each floor so people didn’t end up with a load of wet clothes they have to pack? 2- if you knew and had a maintenance person available, why weren’t they already servicing them? Leaving people with an armful of wet clothes searching for a dryer on every floor and not a single one works…not good. Also didn’t have hot water at 10pm Saturday night. Let it run for five minutes straight on hot and it barely got lukewarm. Spent well over $1,000 for two nights after all said and done, hot water and a working dryer didn’t seem like too much to ask. Nice staff, good food and clean rooms- the most important things were all great.