Deluxe Double Room

Reviews of Santa Chiara Inn

Santa Chiara Inn
Vico Luigi Volpicelli 20, Naples, NA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 60 out of 80 reviews" "
Rating 8 - Good. 17 out of 80 reviews" "
Rating 6 - Okay. 1 out of 80 reviews" "
Rating 4 - Poor. 1 out of 80 reviews" "
Rating 2 - Terrible. 1 out of 80 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Bobra, Boca Raton

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
First, the room was so small that we literally couldn't open our luggage up on the floor. We don't mind small rooms, as we don't spend time in the room, but this was ridiculous. It was a long walk from the ferry port, but the worse part was that there was really no way to get there without hauling our luggage up city steps. In hindsight, we would've taken a cab from the ferry. There is NO ELEVATOR, so we had to lug our very heavy luggage up 3 flights of stairs! The lights for the building stairs are hard to find, so the first time we did this in the dark! There really is no staff. There was someone there to check us in, but left right after, and they aren't there at night (we know now to check for 24/7 Concierge). Although the bathroom is modernized, the room is just too small. Additionally, we weren't allowed to have any extra towels, pillows or blankets! The included breakfast is 3 buildings away in the Pin8 cafe, and only included a coffee and a pastry. The only highlight was the manager of the cafe sings and plays the piano (if you ask him) while you sip your cappuccino. Bottom line, make sure you get a hotel with an elevator, and stay somewhere else.
Stayed 3 nights in May 2024
Response from GB on May 26, 2024
Dear Mr. Bobra,I'm sorry that from the maritime station you had the idea of walking to us, misjudging the route, Naples is an ancient city as are its streets.I am sorry that the structure was not to your liking.In the description it is marked that The Bed and Breakfast is located on the second floor of a historic building without lift, as well as The concierge is not always active and is covered h12,Furthermore, the room he purchased on the site is the same as the one he was given and it is marked that it has an area of 20 square metres.I am sorry that nowadays you don't really understand what you buy on the online, I suggest you pay more attention for future bookings.I wish you the best!

10/10 Excellent

tawnya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay and see the heart of Napoli! Thank you!!
Stayed 3 nights in May 2024
Response from GB on May 13, 2024
Thanks to You!

10/10 Excellent

MADELEINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well located and within walking distance of many points of interest. The walk from the metro station is over cobbled streets and so not easy with luggage. The accomodation is on the second floor but there is no elevator so be prepared to tote your bags up there.
Stayed 2 nights in Apr 2024
Response from GB on Apr 29, 2024
Dear Mrs. Madeleine, It was a pleasure to have met and hosted you at our inn. I hope you had a good time.Yes the facility is located on the second floor with no elevator as it is written in the description.Have you a nice day!

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024
Response from GB on Feb 8, 2024
Thanks to you!

4/10 Poor

Gary

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The main issue I found with the room was the lack of hot water, which is insane to think about how, in 2023 there isn't steaming hot water in the shower, the water at best was lukewarm. We did inform the owner the next day when we spoke to him at reception and he said he would have a look at the water temperature but when we got back after exploring Naples all day the water temperature was still the same, nothing had changed so, to be honest with you this did ruin our experience of the inn and for that reason, I won't be staying here again. Furthermore, we had to pay the city tax in cash which was inconvenient because I prefer using my card wherever I go on holiday and I never take out cash when I'm on holiday but they insisted on us paying with cash, which I thought they were being difficult as we stayed in Hotels on my our Italian tour in Palermo and Rome and none of they expect us to pay the city tax in cash. And one more thing there isn't a lift in the building so beware of that as it's not made clear on the reservation.
Stayed 2 nights in Nov 2023
Response from GB on Nov 20, 2023
Good evening Mr Gary, I am sorry that your stay was not appreciated.The hot water has been checked and the boiler is working, no other guest has complained about the temperature apart from you.For the tourist tax the payment is required in cash as it does not go in the BedandBreakfast's coffers but in those of the municipality of Naples, paying it with a credit card the structure should pay taxes on a fee that is not due.Furthermore, for the lack of lift, it is specified in the description where you bought your stay.I ask you to be more careful in your future choices.Cordially.Gennaro Bausano

10/10 Excellent

Alexandra

Stayed 4 nights in Nov 2023
Response from GB on Nov 9, 2023
Thanks to you Mrs. Alexandra

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inn is very lovely to stay at. The room was amazing, especially the walk-in shower with a rain showerhead. Gennaro was always pleasant and smiling, and even helped us carry our luggage up the stairs when we arrived. He also gave advice for getting around the city. Will definitely stay here again if we return to Napoli!
Stayed 2 nights in Nov 2023
Response from GB on Nov 6, 2023
Thanks to you Mrs. Vanessa,It was a pleasure meeting you and having you as our guest!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CONSIGLIATO
Ottima location, stanza pulita, personale gentilissimo.
Stayed 3 nights in Oct 2023
Response from GB on Nov 2, 2023
La ringrazio Sig. Andrea, è stato un piacere averla conosciuta e accolta nella nostra struttura.

10/10 Excellent

Phil, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a great place to stay. The staff was very helpful from getting luggage upstairs to finding us a taxi. The place was newly remodeled, and clean. The bar next door for breakfast was a gem. My wife has a gluten allergy and the bar owner would always have a gluten free croissant waiting.
Stayed 4 nights in Oct 2023
Response from GB on Nov 1, 2023
Thanks to you Mr.Phil!

10/10 Excellent

Kumar Nilay

Stayed 1 night in Oct 2023
Response from GB on Oct 25, 2023
Thanks to you Mr. Kumar!

10/10 Excellent

Jan Magnar

Stayed 1 night in Oct 2023
Response from GB on Oct 21, 2023
Thanks to you Mr. Magnar.

8/10 Good

Olli-Pekka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GB on Oct 20, 2023
Thanks to you Mr. Olli-Pekka.

8/10 Good

T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good central location for Napoli
Stayed 1 night in Oct 2023
Response from GB on Oct 13, 2023
Thanks to you!

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
We loved the property host and the property.
Stayed 2 nights in Sep 2023
Response from GB on Oct 28, 2023
Thanks to you Mr. Jason.

10/10 Excellent

AGNIESZKA

Stayed 1 night in Sep 2023
Response from GB on Sep 27, 2023
Thanks to you Agnieszka.

8/10 Good

Steven

Stayed 4 nights in Sep 2023
Response from GB on Sep 25, 2023
Thanks to you Mr. Steven!

2/10 Terrible

Vladimir

Disliked: Staff & service, property conditions & facilities, room comfort
An Inn from Hell
It started with the arrival. The in is located in an alley full of trash cans and garbage. There was a sign by the door of a building to cal / number for the door to open, I called but noun answer. A lady going out let us in. If you want to carry your luggage to a fourth floor and more than 70 steps, this is your place. Other than the room there is nothing else available to you!!! We stay one night only because we could not get a flight out of Nápoles the same day. The advertise in Hotels.com is totally misleading This is a In from hell
Stayed 2 nights in Sep 2023
Response from Gb on Sep 22, 2023
Dear Vladimir,I'm sorry that the Inn was not to your liking, and I'm also sorry that in this day and age you still don't understand what you buy online.In the description of the property, you are informed that it is located on a second floor of a historic building without a lift.Also describing it as the Hell Inn is out of place.Good day!

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, room comfort
Moisture salle de bains
Il y avait de la moisture dans la douche. Malheureusement, le reste était propre, hôtel super bien placé, mais le pancher de la douche avait de la tuiles casées et il y avait de la moisture ici et là. Petit rafraichissement devrait s’imposer. MERCI, Martin & Lucie Québec CANADA
Stayed 4 nights in Sep 2023
Response from GB on Sep 21, 2023
Good morning Ms. Lucia, I am glad you found the hotel in a central location, but we are not clear on the problem of moisture in the shower. We will do some verification.Gennaro Bausano

8/10 Good

julia

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from GB on Sep 19, 2023
Thanks to your Mrs. julia

8/10 Good

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice. however it wasn't clear enough from the description that there are 65 stairs. We didn't care since the location was very good and we don't mind going up by foot. But I think that this point should be more in bold .
Stayed 2 nights in Sep 2023
Response from GB on Sep 9, 2023
Dear Mr. Michal,I'm glad you chose us, is written in the description that the facility is located in a historic building with no elevator.I wish you a good day.

8/10 Good

Michal

Stayed 3 nights in Sep 2023
Response from GB on Sep 7, 2023
Thanks to you!

10/10 Excellent

Sheila

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gennaro was a marvellous host and helped me with many things including taxis, baggage storage and all with a gracious smile Amazing location close to the heart of the old town with all it has to offer Bathroom is beautifully elegant with a wonderful shower Room immaculately clean and quiet
Stayed 1 night in Sep 2023
Response from GB on Sep 6, 2023
Thanks for the information!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful stay. Hotel is a little quirky due to its location, but you can't beat it for convenience to museums, restaurants and shopping.
Stayed 1 night in Aug 2023
Response from GB on Sep 4, 2023
Thanks to you!

10/10 Excellent

Lawrence

Travelled with family
Liked: Amenities
Nice place great friendly staff
Stayed 1 night in Aug 2023
Response from GB on Aug 29, 2023
Thanks to you Mrs. Lawrence!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot in Naples!
Loved this wonderful little hotel! Our favorite in our entire two-week trip to Italy. The largest shower we have experienced in Europe! Great bed, lovely decor, quiet and relaxing! Wonderful and attentive staff. The only note is that they do not have an elevator, so be ready to bring your luggage up a few flights.
Stayed 1 night in Aug 2023
Response from GB on Aug 22, 2023
Dear Karen,It was a pleasure to have met and welcomed you.I hope to see you again soon!

8/10 Good

Ronald

Stayed 1 night in Jul 2023
Response from GB on Aug 7, 2023
Thanks to you Mr. Ronald!

10/10 Excellent

Lilybeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique property. Comfortable accomodations
Very nice BB in great location in historic center. They were very clear with instructions the day before check in and even sent me a private message to help. Very good communication. There are many stairs to climb but they inform this many times so this should never be a complaint. Front desk was super friendly and helpful.
Stayed 1 night in Jul 2023
Response from GB on Jul 31, 2023
Thanks to you Mr. Lilybeth,See you soon!

10/10 Excellent

brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, nice staff, there are a lot of stairs so if you can’t do stairs it will be a problem but in all definitely recommend this place
Stayed 2 nights in Jul 2023
Response from GB on Jul 25, 2023
Thanks to you Mr.Brian

10/10 Excellent

Andrew

Stayed 1 night in Jul 2023
Response from GB on Jul 18, 2023
Thanks to you!

10/10 Excellent

Diego, West Orange

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from GB on Jun 27, 2023
Thanks to you Mr. Diego!

10/10 Excellent

lior

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from GB on Dec 19, 2022
Thanks to you, Mr Lior.

8/10 Good

Kit

Stayed 1 night in Nov 2022
Response from GB on Nov 30, 2022
Thanks to you Ms. Kiit,It was a pleasure meeting you and having you as our guest.

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place clean, staff and owner very friendly. The owner or manager went above and beyond for calling us for taxi for the next morning. The only thing no elevator especially when carrying luggages is challenging. Other wise excellence place and comfortable room.
Stayed 2 nights in Oct 2022
Response from GB on Oct 17, 2022
Thank you Mr.Francisco,It was a pleasure to meet you and have you as our guest.For the elevator we are sorry but the structure is located on the second floor of a historic building without it.

8/10 Good

Jeal Patrice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is a very nice place to stay, not a hotel in the traditional sense, but rather a B & B without Breakfast!. The hosts are friendly and helpful; the rooms are beautiful and comfortable. The area is amazing and close to great shopping, great sites, etc.. taxis are always available nearby. The only problem I had was the fact that it has no elevator. Instead 62 steps that were hard for me to negotiate as I am partly handicapped. This should have been mentioned in bold letters, and not just as a small bit of information! Be young and stay there. It's nice!
Stayed 2 nights in Sep 2022
Response from GB on Sep 29, 2022
Dear Mr. Jeal,It was a pleasure to meet you and have you as our guest. In the hotel description it is written that the hotel is located on the second floor of a historic building with no lift.

8/10 Good

Gerardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel on a third floor, but no elevator.
Genaro and Sandro takes care of the hotel operation, they are very kind and serviceable but have faced a hard time with the city regulations that makes the hotel not really confortable, it is on a third floor and there is no elevator, you have to ring a bell on the street and enter on an area where the garbage disposals are, and climb the three floors (65 steps), too hard for my wife that has a knee problem, passing through neighbours on the other floors to reach the entrance of the hotel, once you are there, you find a total change of scenery, the hotel social area is space limited, but very well used, the room has enough space inside with a big king size bed and very good size bathroom, all the lights and electricity electronic controlled, air conditioner very quiet. I ask Genaro why they have no elevator and he said that the city does not authorizes any changes to the buildings. Genaro and Sandro alternate the desk but they leave by night, that is not a big issue, because I communicate with them by whats app and they find you a taxi or give you a good answer to any of your needs, the hotel is right where the tourist area of Naples is, you can go walking to many important places of interest. I highly recommend this hotel if you can handle the stairs.
Stayed 3 nights in Sep 2022
Response from GB on Sep 27, 2022
Thank you Mr. Gerardo, it was a pleasure to meet you and welcome you to our hotel.We do everything to please our customers, this is our job!The property is located in the city center in a period building without elevator as written in the description.I wish you a good evening.GB

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from GB on Sep 15, 2022
Thank you Mr. Chad, it was a pleasure to meet you.

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing time with incredible staff and great amenities
Stayed 2 nights in Jul 2022
Response from Gennaro Bausano on Jul 27, 2022
Thank you Mrs. Sophie, it was a pleasure to meet you and have you as our guest. Hope to see you again soon! GB

10/10 Excellent

Haibo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient. The staff is nice and helpful. I would book it again when I visit Naples next time.
Stayed 1 night in Jun 2022
Response from GB on Jun 20, 2022
Thank you Mr. Haibo, it was a pleasure to meet you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic spot with update rooms
Great service, very nice and up to date rooms. Fantastic spot to spend a few nights in naples.
Stayed 1 night in May 2022
Response from GB on Jun 11, 2022
Thank you, it was a pleasure to meet you.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The location was brilliant for exploring Naples and quiet in the night time. Staff are extremely friendly and helpful. I would strongly recommend if you are coming for a city break.
Stayed 2 nights in May 2022
Response from Gennaro Bausano on May 13, 2022
Thank you Mr. James, it was a pleasure to meet you and welcome you to our B&B. GB

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was exactly as it is in the pictures, however it is on the 2nd Floor so there are a lot of stairs to climb. It is right in the middle of the centre of Naples only one blaock away from one of the main shopping and dining areas.
Stayed 2 nights in May 2022
Response from Gennaro Bausano on May 10, 2022
Thank you Mrs. Christine, it was a pleasure to meet you and welcome you to our B&B. GB

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful, nicely presented, friendly helpful staff and in a nice area close to the museum and many of the tourist attractions. It is however up several flights of stairs which could be a problem for some. I am in my 50s and asthmatic however, and managed just fine.
Stayed 4 nights in Mar 2022
Response from GB on Mar 12, 2022
Dear Paul, It was a pleasure to have you as our guest. I hope to see you soon.

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay and helpful staff.
The location is great right in the heart of the historic town of Naples. The room itself is well equipped and clean. We were mostky impressed by the friendly and helpful customer service received by the chap who managed the place during our stay. He booked us a cab, gave us recommendations for restaurants and places to visit. I would recommend.
Stayed 2 nights in Oct 2021
Response from Gennaro Bausano on Oct 24, 2021
Thank you Mr. Kiran, it was a pleasure to meet her and have her as a guest. GB

10/10 Excellent

Joeri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from GB on Apr 27, 2024
Thanks to you!

10/10 Excellent

JULJAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GB on Jan 11, 2024
Thanks to you Mr Juljan.

10/10 Excellent

marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
chambre bien équipée, décoration sobre et élégante. L'accès est facile et bien protégé Le personnel est accueillant et disponible. Seul petit bémol : le petit déjeuner doit se prendre à l'extérieur dans un petit bar dans la rue adjacente et est relativement quelconque (pas de produits locaux comme indiqué) avec juste une boisson chaude et une viennoiserie ...
Stayed 2 nights in Nov 2023
Response from GB on Nov 22, 2023
Dear Mr. Marc,It was a pleasure to have met you and welcomed you to our bedanbreakfast.I wish you a very good day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Bella esperienza, un b&b molto bello, situato in una posizione eccellente, pulito, personale gentile e disponibile.
Stayed 2 nights in Oct 2023
Response from GB on Nov 1, 2023
La ringrazio, è stato un piacere averla svolta nella nostra struttura.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the Naples historical centre
The room was comfortable and spacious and the location couldn't be much better. The neighborhood looks rough, a lot of graffitis, etc. - but it felt really safe! We loved it! And Gennaro is a great gentleman! A complimentary water would be nice, though. The only thing I would complain about are the keys: if you want to lock the door when inside (and I think everyone wants to), you do it with room key and can't see anything, because the key for the electricity is in the same key chain with all the other keys. Also, if you're in a bad shape, think twice, this room's in the third floor and there's no elevator.
Stayed 5 nights in Oct 2023
Response from GB on Oct 28, 2023
Thanks to you!

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Lage in einer Seitenstraße der quirligen Altstadt war für uns perfekt. Das Ambiente der Hoteletage in dem authentischen schönem alten Haus hat uns gefallen. Die Gastgeber waren immer ansprechbar und freundlich mit vielen Tips und das Zimmer angenehm und sauber. Genau, wie wir es erhofft hatten.
Stayed 5 nights in Sep 2023
Response from GB on Oct 3, 2023
Dear Mr. Nicola, Thanks to You!

10/10 Excellent

jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from GB on Sep 3, 2023
Thanks to you!