Find hotels near Mormugao Port, Vasco da Gama from CA $24

"Amazing: • food • room • facilities Not quite 5*: • location • service The hotel is huge and impressive, and the place is full of staff. But the service is variable. People really want to help you and some of the staff are super ‘on it’ and efficient. Others, not so much. When we arrived we were taken to the wrong room - a mistake with the number. Then the tv didn’t work. Coffee and tea machine means a kettle - no coffee machine. The hydrotherapy pool wasn’t working - when I asked, the staff member showed me I had to turn it on myself on the switch behind the plastic cover on the wall (where you’d assume public shouldn’t be flicking switches). We asked about an ATM on site and two staff members told us where to go, but there was none, which front of house staff confirmed when we asked. When a payment didn’t go through at the pool bar, later in the day a member of staff messaged me from their personal number on my WhatsApp. I had to tell them multiple times it wasn’t a good time to come to collect payment - and was it really professional to be messaging me from their personal WhatsApp? I had another message during the stay from another staff member also on their personal WhatsApp, and it just seemed a bit odd and not 5*. Also, what about GDPR? On the other hand, came across amazing staff too. The spa treatments were great, and the food! Note: the property is adjacent to the ocean, but there isn’t really beach access, there is a wall."

"Amazing staff! As soon as we informed them of our occasion for travel they gave us a nice upgrade and also treated my wife with lovely birthday cake which was surprising and warm gesture. Keep up the great customer experience. "

"Worst stay of my life. Your food depends on if hotel have guests or no. If not enough you’ll get whatever without any heads up. Don’t book this place not unless if you want to get disappointment. Nothing close by this place you get stuck in there. "

"Specious room with great service!"

"Clean and professional staff"

"First and forwmost, lack of communication from the owner/manager. No responses for queries at all. The rooms were clean upto an OK level. Bathroom was not very clean. Our room was at the front of the property overlooking a very busy road. It was not sound proof at all. Staff was good, reaponsive. Parking is available, but accessing it is a hassle. We had to approach the main reception to request access to the parking bay in the basement. Main reception was at the back of the building, so this involved getting out of car, going into the reception and driving to the basement which was off the main road. All in all, very inconvenient. We will not stay jere again. They did not include breakfast, considering the charges, over priced for services and amenities included. Bathroom was not vey clean. "