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Reviews of Novotel Montreal Centre

3.5 out of 5
Novotel Montreal Centre
1180 rue de la Montagne, Montreal, QC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 731 out of 1191 reviews" "
Rating 8 - Good. 336 out of 1191 reviews" "
Rating 6 - Okay. 84 out of 1191 reviews" "
Rating 4 - Poor. 27 out of 1191 reviews" "
Rating 2 - Terrible. 13 out of 1191 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 4 nights in May 2024
Response from Thomas Deegan, General Manager on May 13, 2024
Dear Lisa,Thank you for choosing our hotel for your recent stay and for sharing your experience. I am glad you have been satisfied with the hotel’s location.Kind regards,

6/10 Okay

Aydin

Travelled with partner
Liked: Cleanliness, staff & service
The hotel room had no free water, no slippers. The garbage can in the bathroom was broken. I had to notify the reception twice before they replaced it. On the other hand wifi was free and fast.
Stayed 4 nights in May 2024
Response from Thomas Deegan, General Manager on May 9, 2024
Dear Aydin,Thank you very much for your comment, we appreciate it as it helps us to improve our quality of service.Kind regard,

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Thomas Deegan, General Manager on May 6, 2024
Dear Ann,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regard,

6/10 Okay

Jaime

Average
Stayed 1 night in May 2024
Response from Thomas Deegan, General Manager on May 6, 2024
Dear Jaime,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regard,

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and great location.
Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager on Apr 29, 2024
Dear Frank,Thank you for posting a review regarding your stay in Novotel Montreal Center, we are thrilled that you loved our central location and that our staff made your stay enjoyable.Kind regards,

10/10 Excellent

Dr. Alexandre

Stayed 1 night in Apr 2024
Response from Thomas Deegan, Directeur Général. on May 18, 2024
Cher Dr. Alexandre,Merci d’avoir choisi le Novotel Montréal Centre pour votre récent séjour et d'avoir pris le temps de partager votre opinion. Au plaisir,

8/10 Good

John

Travelled with partner
Garbage in alley outside of our window. Air conditioning was not turned out which nade it uncomfortable but it was only the beginning of April
Stayed 2 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 24, 2024
Dear John,Thank you very much for your comment, we appreciate it as it helps us to improve our quality of service.Kind regards,

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and room . Close to everything
Stayed 2 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 23, 2024
Dear Andrea,Thank you for your nice comment that I will share with the team. Looking forward to seeing you again,

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel due to it's proximity to the Bell Center, which was barely a 5 minute walk. Great central location downtown, lots of restaurants nearby and plenty of parking garages close to the hotel. Rooms were modern and clean. The view wasn't the best from my particular room as it overlooked a dirty alleyway, but that wouldn't hinder me from booking here again in the future.
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 19, 2024
Dear Megan,Thank you so much for taking the time to leave a comment regarding your stay at Novotel Montreal Centre.I am happy that you liked your stay and that you will stay with us again. . Hospitality is at the heart of everything we do and it is always very rewarding when guests take the time to give us such great feedback. We look forward to welcoming you back .Regards,

8/10 Good

Connor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Centre Bell and walkable to metro stations
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 19, 2024
Dear Connor,Thank you for posting a review regarding your stay in Novotel Montreal Center, we are thrilled that you loved our central location.Kind regards,

6/10 Okay

Taylor

Travelled with partner
Liked: Cleanliness
Pricey for an average hotel, but the location was convenient for us. Under a 5 minute walk to the Bell Centre.
Stayed 2 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 15, 2024
Dear Taylor,Thank you for choosing our hotel and taking the time to share your experience.Kind regards,

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault the property for the price.
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 15, 2024
Dear Andrew,Thank you for choosing our hotel and taking the time to share your experience.Kind regards,

10/10 Excellent

Amy J.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 16, 2024
Dear Amy J,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

6/10 Okay

Catherine

Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on May 6, 2024
Dear Catherine,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regard,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 15, 2024
Dear John,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel walking distance to the Bell Centre. Wonderful buffet so many choices. The only thing is that the coffee maker is complicated to use.
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 15, 2024
Dear Louise,Thank you for choosing our hotel and taking the time to share your experience.Kind regards,

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and helpful. Hotel was clean and walkable to dinning and Bell Centre.
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 15, 2024
Dear Jenny,Thank you for posting a review regarding your stay in Novotel Montreal Center, we are thrilled that you loved our central location and that our staff made your stay enjoyable.Kind regards

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 15, 2024
Dear Brigitte,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

6/10 Okay

david

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC was not working and rooms were 26 degrees Celsius, shower temp inconsistent and hard mattresses
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 15, 2024
Dear david,Thank you very much for your comment, your feedback is welcome at Novotel Montreal Centre. Although we are disappointed to hear that someone’s stay was not to their satisfaction, we appreciate knowing what issues you experienced so that we can take the appropriate steps to correct them.Kind regards,

10/10 Excellent

Chantal

Stayed 1 night in Apr 2024
Response from Thomas Deegan, Directeur Général. on May 3, 2024
Chère Chantal,Merci d’avoir choisi le Novotel Montréal Centre pour votre récent séjour et d'avoir pris le temps de partager votre opinion. Au plaisir,

8/10 Good

Julie

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Good location NO working air conditioning It was terribly hot
Stayed 2 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 12, 2024
Dear Julie,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

10/10 Excellent

John

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Everything was downtown which was good. Parking a truck in the underground garage was a challenge. I don’t recommend parking a truck except if that’s all you got
Stayed 2 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 12, 2024
Dear John,Thank you for posting a review regarding your stay in Novotel Montreal Center, we are thrilled that you loved our central location.Kind regards,

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im gave this a 5 star rating. Price, clean in a great location. Weekend trip based around a Habs game. Everything walking distances including arena, bars and restaurants.fifth time staying here and will return.
Stayed 3 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 10, 2024
Dear James,Thank you for your nice evaluation and feedback. I am very glad that you enjoyed your stay with us and we are looking forward to welcoming you again soon. All the best,

8/10 Good

Daniel

Stayed 2 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 29, 2024
Dear Daniel,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

10/10 Excellent

Liane

Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 29, 2024
Dear Liane,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not stay there after all do to being stuck at the airport. Pretty angry that I paid for a room I couldn't use
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 9, 2024
Dear David,I invite you to communicate with me personally to share more details, so I can follow up with our personnel. Kind regards,

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here each time i go to Montréal for hockey games. Its a short walk to the Bell Centre and a close walk to shopping on Sainte Catherine street. Hotel rooms are cleen and beautiful. Staff are very friendly!!
Stayed 4 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 9, 2024
Dear George,Thank you for your nice evaluation and feedback. I am very glad that you enjoyed your stay with us and we are looking forward to welcoming you again soon. All the best,

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues
Stayed 2 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 9, 2024
Dear Gerald,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except for constant noise caused by construction in the area. Not good for sleeping.
Stayed 3 nights in Apr 2024
Response from Thomas Deegan, General Manager on Apr 4, 2024
Dear Tom,Thank you for taking the time to share your appreciation of our establishment.Kind regards,

10/10 Excellent

Marc

Stayed 2 nights in Mar 2024
Response from Thomas Deegan, General Manager on Apr 24, 2024
Dear Marc,Thank you for choosing our hotel and taking the time to share your experience.Kind regards,

10/10 Excellent

Trevor, Kamloops

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Thomas Deegan, General Manager on Apr 9, 2024
Dear Trevor,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Thomas Deegan, Directeur Général. on Apr 4, 2024
Dear Phil,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

8/10 Good

Karina

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Thomas Deegan, Directeur Général. on Apr 3, 2024
Chère Karina,Merci d’avoir choisi le Novotel Montréal Centre pour votre récent séjour et d'avoir pris le temps de partager votre opinion. Au plaisir,

6/10 Okay

Carla

Liked: Cleanliness
Strong smell of garbage. Only express machine - need basic coffee machine
Stayed 2 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Apr 2, 2024
Dear Carla,Thank you very much for your comment, your feedback is welcome at Novotel Montreal Centre. Although we are disappointed to hear that someone’s stay was not to their satisfaction, we appreciate knowing what issues you experienced so that we can take the appropriate steps to correct them.Kind regards,

8/10 Good

Lori

Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager on Apr 21, 2024
Dear Lori,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and affordable. The best option for the area in my opinion
Stayed 2 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Apr 1, 2024
Dear David,Thank you for your nice review, we are delighted to read that our property met your expectations.Kind regards,

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Novatel is the ideal hotel if going to the Bell Center, only a 4 minute walk. A few minutes in the other direction and you hit St. Catherine St. This is my second time staying at Novatel and I couldn't be happier with the hotel. The bathrooms are updated and the beds are so comfy. The front staff are super friendly.
Stayed 1 night in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 28, 2024
Dear Crystal,Thank you for posting a review regarding your stay in Novotel Montreal Center, we are thrilled that you loved our central location and that our staff made your stay enjoyable. We look forward to welcoming you back when you come to Montréal, Best Regards,

10/10 Excellent

YING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 28, 2024
Dear Ying,Thank you for choosing our hotel for your recent stay and for sharing your experience. I am glad you have been satisfied with the hotel’s location.Kind regards,

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!
Stayed 1 night in Jan 2024
Response from Thomas Deegan, General Manager. on Mar 28, 2024
Dear Julie,Thank you for your nice review, we are delighted to read that our property met your expectations.Kind regards,

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 28, 2024
Dear Linda,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at reception. Available parking
Stayed 1 night in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 27, 2024
Dear Andre,What a pleasure to read that you enjoyed staying at Novotel Montreal Centre! Thank you for your nice comments that I will share with the rest of the team.Kind regards,

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location. Expensive dinning no Vending Machines
Stayed 4 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 25, 2024
Dear Susan,Thank you for choosing our hotel and taking the time to share your experience.Kind regards,

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 25, 2024
Dear Jason,Thank you for choosing our hotel for your recent stay and for sharing your experience.Best regards,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 19, 2024
Dear Emily,Thank you for your nice evaluation and feedback. I am very glad that you enjoyed your stay with us and we are looking forward to welcoming you again soon. All the best,

10/10 Excellent

Vincent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 18, 2024
Dear Vincent,Thank you for posting a review regarding your stay in Novotel Montreal Center, we are thrilled that you loved our central location.King regards,

10/10 Excellent

Timothy

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. Excellent price, amazing location, good breakfast.
Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 18, 2024
Dear Timothy,Thank you for your nice evaluation and feedback. I am very glad that you enjoyed your stay with us and we are looking forward to welcoming you again soon. All the best,

8/10 Good

Heather

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 18, 2024
Dear Heather,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

2/10 Terrible

James

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was very nice hotel but no AC in the rooms and my room was 26c and could not sleep much
Stayed 4 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 15, 2024
Dear James,Thank you for taking the time to tell us about your experience at the Novotel Montréal Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 18, 2024
Dear Catherine,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Thomas Deegan, General Manager. on Mar 15, 2024
Dear Cindy,Thank you for choosing our hotel for your recent stay and for sharing your experience.Kind regards,