6/10 – Acceptable
K C.
24 juin 2025
Points faibles : Propreté
Gorgeous property, needs care and attention!
We brought our family of 11 to stay at Dream Lake Castle on Lake Anna, and while the property/location/views are stunning, this home needs work and attention. We read all of the previous reviews, but hoped things had been addressed prior to our arrival. Vacasa was easy/great to communicate with, but the local teams responsible for care of the property need to address some things. We consistently said if we were the owners, we'd be looking for a new management/cleaning company. Our biggest complaint is that the listing is offered as a "premium" stay, and we paid top dollar to stay here, but the amenities, cleanliness, and attention to detail were lacking. For future bookers: we didn't use the hot tub - there was a line of pink mold around it. There were urine stains on the wall in the main floor bathroom. The dock is beautiful but covered in spider webs and just generally "dirty", the sink in the boat house doesn't work, and the refrigerator doesn't keep things cold. Bring your own cleaning supplies - no vacuum, broom for daily clean-ups. You get one towel/hand towel per guest. The kitchen didn't have any hand towels/rags so we had to buy some. The Blackstone grill is a nice amenity, but it wasn't cleaned prior to our arrival. Pros: the beds/pillows are comfortable, and the view is stunning! The location is great - close to Dollar General and Food Lion. We also worked with a great boating company (Mobile Watercraft Rentals LLC) to rent a boat and jetski!
K C.
Séjour de 7 nuits en juin 2025