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Reviews of Berlin Grande Hotel

2.5 out of 5
Berlin Grande Hotel
4787 Township Rd. 366, Millersburg, OH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 780 out of 1000 reviews" "
Rating 8 - Good. 150 out of 1000 reviews" "
Rating 6 - Okay. 44 out of 1000 reviews" "
Rating 4 - Poor. 15 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for great visit.
Stayed 2 nights in May 2024
Response from Management on May 28, 2024
Thank you for taking the time to review your recent stay with us, Chris! We are so happy you enjoyed your visit and hope to have the opportunity to welcome you again in the future!

10/10 Excellent

shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Will definitely stay again
Stayed 1 night in May 2024

10/10 Excellent

Rupinder, Moon Township

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!
Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Great outdoor area to sit and relax.
Stayed 1 night in May 2024

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the courtyard outside with the firepits. So quiet and relaxing. Loved the pavilion down the hill. Breakfast was nice and staff was very friendly.
Stayed 1 night in May 2024
Response from Management on May 23, 2024
Thank you for taking the time to review your recent stay with us, Laura! We are happy to hear you enjoyed your visit - especially our outdoor spaces - and hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Pamela, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel.
Stayed 1 night in May 2024
Response from Management on May 23, 2024
Thank you so much, Pamela! We appreciate you and your business so very much! We hope to welcome you again soon.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire pits out back where you can sit around and have a view of the farms.
Stayed 2 nights in May 2024
Response from Management on May 23, 2024
Thank you for taking the time to review your recent stay with us, Doug! We are happy to hear you enjoyed your time with us and hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Mrs.

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from Management on May 23, 2024
Thank you so much for taking the time to review your recent stay with us! We appreciate your feedback and hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Deborah Pittenger Jerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room and bath were spotless.
Stayed 1 night in May 2024
Response from Management on May 23, 2024
Thank you for taking the time to review your recent stay with us, Deborah! We appreciate your comment about the cleanliness of our property. We have an amazing housekeeping and maintenance staff that do a wonderful job keeping the hotel in tip top shape, and we appreciate you recognizing that. We hope to have the opportunity to welcome you again soon.

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is a saltwater pool, which is nice. It could have been a little warmer. The bed was not very comfortable. The staff was very nice, and the property is well maintained.
Stayed 1 night in May 2024
Response from Management on May 23, 2024
Thank you for taking the time to review your recent stay with us, Janet. We appreciate your feedback and have forwarded your comments to management for further review. We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on May 23, 2024
Thank you for taking the time to review your recent stay with us, Edward. We appreciate your business and hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great! The staff was very friendly and helpful and the breakfast was very nice.
Stayed 1 night in May 2024
Response from Management on May 7, 2024
Thank you so much for reviewing your recent stay with us Susan! We value your feedback, and hope to see you here again soon!

8/10 Good

David Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Really like the saltwater pool. Plenty of Parking and the shopping in walking distance too.
Stayed 2 nights in Apr 2024
Response from Management on May 2, 2024
Thank you for taking the time to review your recent stay with us, David! We appreciate you taking the time to do so, and are happy to hear you enjoyed your visit, and specifically the salt water pool. We hope to have the opportunity to welcome you again in the future.

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 29, 2024
Thank you so much for reviewing your recent stay with us Troy!

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 29, 2024
Thank you so much for reviewing your recent stay with us Miranda!

10/10 Excellent

Donna Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally enjoyed our stay … safe, clean and convenient.😃
Stayed 2 nights in Apr 2024
Response from Management on Apr 26, 2024
Thank you so much for reviewing your recent stay with us Donna! We appreciate your feedback, and we are happy to hear you enjoyed your time here!

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and quiet house place.
Stayed 1 night in Apr 2024
Response from Management on Apr 26, 2024
Thank you for taking the time to review your recent stay with us, Guy! We are happy to hear you enjoyed your visit and hope to have the opportunity to welcome you again in the future.

6/10 Okay

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could hear the person in the next room snoring on Sunday night. I didn’t get a good nights sleep
Stayed 2 nights in Apr 2024
Response from Management on Apr 26, 2024
We are so sorry to hear you had noise issues during your stay with us, we apologize for the inconvenience. We appreciate you taking the time to comment and hope to have the opportunity to welcome you again in the future.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location. Hot breakfast items were not hot. Toasters worked like hotel toasters - half toasted!
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Thank you so much for reviewing your recent stay with us William! We appreciate your feedback, and hope to see you again soon!

10/10 Excellent

Robin

Travelled with group
Very nice and clean .,,
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thank you so much for reviewing your recent stay with us Robin! We appreciate your feedback, and we hope to see you again soon!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Apr 2024
Response from Management on Apr 20, 2024
Thank you so much for reviewing your recent stay with us Judith!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on Apr 20, 2024
Thank you so much for reviewing your recent stay with us John!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent and I really enjoyed the eclipse with my family there.
Stayed 1 night in Apr 2024
Response from Management on Apr 16, 2024
Thank you for taking the time to review your recent stay with us, Tracey! We are so happy to hear you and your family enjoyed your stay and the eclipse! We hope to have the opportunity to welcome you again in the future.

8/10 Good

Teddy

Travelled with family
Liked: Amenities
Nice and clean
Stayed 1 night in Apr 2024
Response from Management on Apr 11, 2024
Thank you so much for reviewing your recent stay with us Teddy!

2/10 Terrible

William

Travelled with family
Check in time was at 3:00pm. I arrived at 3:20pm and was in formed that they were behind and the room was not ready yet. After my five hour drive I was not happy but I also know things happen. My only problem was the attitude of Gail at the front desk. I asked if she had any idea of a time and she replied that she had only been there 20 minutes and did not know. We liked everything about the hotel but her.
Stayed 1 night in Apr 2024
Response from Management on Apr 16, 2024
Thank you for taking the time to review your recent stay with us, William. Your feedback is important as it helps us improve the experience for every guest we have the opportunity to welcome. We are sorry to hear that you had a less than satisfactory experience during your check in. We apologize for any inconvenience that this may have caused. If you would like to discuss your experience further, please feel free to reach out to our Front Office Manager, April Lemmon at the hotel. We hope you will consider visiting us again in the future.

10/10 Excellent

Erma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice clean hotel with a nice outdoor space.
Stayed 1 night in Apr 2024
Response from Management on Apr 11, 2024
Thank you so much for reviewing your recent stay with us Erma!

10/10 Excellent

Stacey

Stayed 2 nights in Apr 2024
Response from Management on Apr 26, 2024
Thank you so much for taking the time to review your recent stay with us, Stacey! We are happy to hear you enjoyed your stay and hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The weather wasn’t great, so we enjoyed spending time at the hotel playing games in the lobby. The lobby attendant checked on us, turned on lights for us and even started the fireplace. We appreciated the hospitality!
Stayed 2 nights in Apr 2024
Response from Management on Apr 4, 2024
Thank you so much for reviewing your recent stay with us Kathryn! We appreciate your feedback, and we are happy to hear you enjoyed your stay!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you so much for reviewing your recent stay with us Heather!

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times while visiting Amish Country. The staff is always very friendly. The location is perfect. The room is clean and set up nicely. It has a table area for eating (or game playing), a refrigerator, microwave and large sink. It's perfect.
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you so much for reviewing your recent stay with us Doug! We appreciate your feedback, and we are happy to hear you enjoyed your stay!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice comfortable place. We really enjoyed our stay and will definitely stay again if we are looking for lodging in that area
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you so much for reviewing your recent stay with us Todd! We appreciate your feedback, and we are happy to hear you enjoyed your stay!

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were modern and up to date. Nice and convenient location. The pool area was pretty small.
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you so much for reviewing your recent stay with us Mikchael! We appreciate your feedback, and we are happy to hear you enjoyed your stay!

10/10 Excellent

Jean

Stayed 2 nights in Mar 2024
Response from Management on Apr 4, 2024
Thank you so much for reviewing your recent stay with us Jean!

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location, lobby is very inviting.
Stayed 1 night in Mar 2024
Response from Management on Apr 4, 2024
Thank you so much for reviewing your recent stay with us Teresa!

10/10 Excellent

wendell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay was quiet
Stayed 2 nights in Mar 2024
Response from Management on Apr 3, 2024
Thank you for reviewing your recent stay with us Wendell!

10/10 Excellent

Kelly

Liked: Amenities
Great place except noisy with people running the halls and water running and people talking next door.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you for reviewing your recent stay with us Kelly! We appreciate your feedback! Please let our front desk know at future stays if you are having noise issues. We would be more than happy to help!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you for reviewing your recent stay with us Tim!

10/10 Excellent

Pamela

Travelled with family
Ok
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you for reviewing your recent stay with us Pamela! We appreciate your feedback!

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you for reviewing your recent stay with us Michele! We appreciate your feedback!

4/10 Poor

Lynn

Liked: Cleanliness
Disliked: Staff & service, amenities
Be aware. They will charge you a $100 deposit when you arrive.whats frustris they lied to me stating they were just putting my card on file and then charged me the 100. Supposedly itll be reimbursed but they refused to give me receipts. The breakfast bar was good but they complained nonstop that people were actually eating it. Staff over all was rude and unhelpful. The rooms where ok. There is a light that wont shut off so if you need a dark room bring something to cover.it.
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Hi Lynn, Thank you for taking the time to review your stay with us. We apologize for your experience at check in and breakfast. It is standard procedure for all hotels to do a credit authorization on a card upon check in due to the fact that you booked through a third party. We need to have your financial information on file should you need to charge any incidentals. As it was only an authorization, there would not be a hard post to your account, the amount would show as pending. This amount is released as soon as you check out. In order to avoid a credit authorization at any hotel, you would need to make the reservation directly with the property. Per our contract with third party booking platforms, we are unable to provide you with a copy of your receipt. If one has not already been emailed to you, please reach out to Expedia directly in order to obtain one.The balcony lights do not shut off for security purposes. Sometimes the black out drapes tend to get tucked behind the regular drapes and the sheers, we do apologize if you missed them.I have forwarded your comments regarding the breakfast staff to our General Manager for further review. We thank you for your business and again apologize for your experience.

8/10 Good

Kore

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank your for reviewing your recent stay with us Kore!

10/10 Excellent

sharon

Stayed 2 nights in Mar 2024
Response from Management on Apr 4, 2024
Thank you so much for reviewing your recent stay with us Sharon!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facilities for the cost. Friendly professional staff. Complimentary breakfast was amazing. Would definitely stay here again
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you so much for reviewing your recent stay with us Mary! We appreciate your feedback!

8/10 Good

Kara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean and beautiful hotel. The lady at check in seemed nice and breakfast was great!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you for reviewing your recent stay with us Kara! We appreciate the feedback!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you so much Angela! Happy to hear you enjoyed your stay!

10/10 Excellent

Lora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much; all the shops were in walking distance which was very convenient. Parking was available all around the building so easy assessable to your room. On our last stay they were replacing the front entrance roofing they started at 6 a.m. a bit early for people who are not early birds. The breakfast buffet was limited but was sufficient, we were visiting during the week.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you so much for reviewing your recent stay with us Lora! We appreciate your feedback!

8/10 Good

Pamela

Stayed 1 night in Feb 2024
Response from Management on Apr 4, 2024
Thank you so much for reviewing your recent stay with us Pamela!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Nice breakfast
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you so much Janice!

10/10 Excellent

Edward

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 19, 2024
Thank you so much for reviewing your recent stay with us Edward!

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full breakfast, lovely rooms, hot tub and pool for a great price! Highly recommend.
Stayed 3 nights in Feb 2024
Response from Guest Services on Mar 19, 2024
Thank you so much for reviewing your recent stay with us Holly! We appreciate your feedback!