Midwood Park Tours and Activities

The room I reserved was not available, I was upgraded but truth is we did not have space for the four of us to rest comfortably. The staff and cookies were great, breakfast was not worth the cost. Not a good representation of Hilton.

The staff were very helpful with questions we had about transportation to PNC Arena. We had access to the executive lounge and found the view to be wonderful. Towels and amenities in the bathroom were great. The only fault we found with the room was the coffee that went with the coffee maker. It was not that good. Overall we had no complaints.

I live just about 3 miles away. I had to stay in the hotel because we lost power during a storm and I was having trouble sleeping in our home due to the anxiety I was feeling, along with a case of stifling claustrophobia. I checked in after midnight, Saturday morning and planned to be there for just overnight - a few hours, really - and was still charged full rate for the room. This was exploitive of my situation and was made worse because I was told I could stay over Saturday and check out Sunda morning at the time of check-in but, when I was in the lobby/gym later that morning, I was told I had to check out by 11:00 on Saturday. It was kind of a bait and switch. All made worse because I learned our power came on right about the same time I was paying $140.00 for what ended up being just a few hours time. I could have stayed in the lobby for 20 or 30 minutes and received the text letting me know our power was back on!