Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 380 avis sur 1000." "
10 – Excellent
380
Note de 8 – Bien, d’après 285 avis sur 1000." "
8 – Bien
285
Note de 6 – Acceptable, d’après 148 avis sur 1000." "
6 – Acceptable
148
Note de 4 – Médiocre, d’après 104 avis sur 1000." "
4 – Médiocre
104
Note de 2 – Terrible, d’après 83 avis sur 1000." "
2 – Terrible
83
8,0/10
Propreté
8,4/10
Service et personnel
7,4/10
Commodités
7,4/10
État et installations de l’hébergement
7,8/10
Écoresponsabilité
Avis
8/10 – Bien
Roland
6 août 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bel hôtel et bien situé (proche de Beal St)
Service de voiturier efficace. Chambre confortable
Par contre comme il est situé proche du centre ville, c'est extrêmement bruyant dans la rue (course de voitures et motos ?) et les vitres ne sont pas vraiment anti-bruit. Pourtant nous étions au septième étage.
Attention, les chambres ne sont pas nettoyées tous les jours, mais on peut en faire la demande.
Roland
Séjour de 2 nuits en août 2023
8/10 – Bien
Josée
Voyage de couple
19 nov. 2022
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bien situé
Josée
Séjour de 2 nuits en novembre 2022
4/10 – Médiocre
Voyageur vérifié
Voyage d’affaires
14 mars 2020
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Employers were fantastic. However, rooms are overdue for renovations, I woke up every morning feeling sick, my laptop was covered with dust, no pool, no patio.
Voyageur vérifié
Séjour de 4 nuits en mars 2020
Candace a répondu le 17 mars 2020
Thank you for taking the time to share your feedback on your recent stay. We sincerely apologize that your accommodations did not exceed your expectations. Your comments will not be taken lightly and will be shared with our team to help improve the guest experience. Thank you once again for your feedback.
10/10 – Excellent
Brady
Voyage en famille
12 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Easy check in and we were allowed to get into our car when it was in vallet
Brady
Séjour de 1 nuit en mai 2024
Phillip Austin, Director of Sales a répondu le 13 mai 2024
Thank you for the wonderful review.
8/10 – Bien
Stephanie
Voyage en famille
7 mai 2024
Points forts : Propreté, service et personnel
Old. Ceilings were very bad in the room. Luggage carts falling apart.
Stephanie
Séjour de 1 nuit en avril 2024
Phillip Austin, Director of Sales a répondu le 8 mai 2024
Thank you for your recent review of our hotel. We will address the concerns you have noted.
10/10 – Excellent
Susy, Brighton
Voyage en groupe
1 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff, clean and comfortable room. No fridge or microwave in this room. Beautiful building in the heart of Memphis.
Susy
Séjour de 1 nuit en avril 2024
Phillip Austin, Director of Sales a répondu le 1 mai 2024
Thank you for your recent review. 5 out of 5
6/10 – Acceptable
Stephen
Voyage en famille
29 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good hotel but the bed was terrible! We felt like we were going to fall off on one side.
Stephen
Séjour de 1 nuit en avril 2024
Phillip Austin, Director of Sales a répondu le 1 mai 2024
Thank you for your recent stay and review. Ensuring our guests have a restful night's sleep is a top priority for us, and we regret that we feel short of your expectations in this regard. We appreicate your feedback.
10/10 – Excellent
Barbara P
Voyage en famille
22 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel
Barbara P
Séjour de 3 nuits en avril 2024
Phillip Austin, Director of Sales a répondu le 25 avr. 2024
Thank you for your kind words.
6/10 – Acceptable
Jamie
Voyage de couple
20 avr. 2024
For this to be a DoubleTree I was disappointed. One of the reasons we chose the room was due to the remarks of the clean rooms. They were mediocre. The bathrooms are very outdated but we were able to shower. I had to request fresh towels from the front because the ones in the room were dirty. Good location. Valet was good. Staff was very amazing!! Just wish it was more updated and the details were tended to better.
Jamie
Séjour de 1 nuit en avril 2024
Phillip Austin, Director of Sales a répondu le 25 avr. 2024
Thank you for your recent stay and review. We apologize for the rooms not meeting your expectations. We work hard to give our customers a nice, comfortable and clean hotel experience and for that we apologize for falling short. I am pleased our staff was friendly and made you feel right at home. Please do try us again.
6/10 – Acceptable
Travis
Voyage d’affaires
18 avr. 2024
Points forts : Propreté, service et personnel
Couldn’t get air below 74 degrees. Shower head was pulled out of wall.
Travis
Séjour de 1 nuit en avril 2024
Phillip Austin, Director of Sales a répondu le 19 avr. 2024
Thank you for your recent stay; Providing a comfortable nights rest is paramount to our core values. We apologize for any incovenience this may have caused.
2/10 – Terrible
Nick
17 avr. 2024
Nick
Séjour de 1 nuit en avril 2024
Phillip Austin, Director of Sales a répondu le 19 avr. 2024
Thank you for your recent stay.
6/10 – Acceptable
Tobias
Voyage en famille avec de jeunes enfants
15 avr. 2024
Points forts : Service et personnel
Front desk workers were very helpful with check in and answering any questions I had.
Bath room was very outdated and not very clean. Disappointed for a Hilton.
Tobias
Séjour de 1 nuit en avril 2024
Phillip Austin, Director of Sales a répondu le 15 avr. 2024
Thank you for your recent stay at the hotel. We will pass along the great comment about our staff.
10/10 – Excellent
Megan
Voyage en groupe
15 avr. 2024
Points forts : Commodités
Could not have asked for better service….from the front desk staff, valet, and restaurant, we had the BECT experience ever!
Megan
Séjour de 1 nuit en avril 2024
Phillip Austin, Director of Sales a répondu le 15 avr. 2024
Thank you!
10/10 – Excellent
Pastor Jeffrey
Voyage d’affaires
11 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Cost of parking was a little high
Pastor Jeffrey
Séjour de 3 nuits en avril 2024
Phillip Austin, Director of Sales a répondu le 13 avr. 2024
Thank you for staying at the Doubletree hotel downtown Memphis.
10/10 – Excellent
ken
Voyage en famille
11 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
About two blocks from Beale street. Nice hotel. Room was nice but didn’t have a fridge. Staff was nice and helpful.
ken
Séjour de 1 nuit en avril 2024
Phillip Austin, Director of Sales a répondu le 11 avr. 2024
5 out of 5 - perfect score and we so appreicate your business and nice comments.
10/10 – Excellent
Linda
Voyage en famille
11 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place. Walking distance to everything
Linda
Séjour de 2 nuits en avril 2024
Phillip Austin, Director of Sales a répondu le 11 avr. 2024
Thank you for your recent stay at the Doubletree hotel downtown Memphis. 5 out of 5 is a perfect score and we hope to see you in the future.
8/10 – Bien
Gregory
7 avr. 2024
Points forts : Commodités, état et installations de l’hébergement
The street noise, loud cars and motorcycles, was unexpected. Having lived in downtowns in a few large cities noise was expected, but wow, even on the 8th floor.
Gregory
Séjour de 1 nuit en avril 2024
Phillip Austin, Director of Sales a répondu le 8 avr. 2024
I am so sorry to hear that you were disturbed by street noise during your stay. Providing a peaceful and comfortable enviroment for our guests is a top priority for us,and we regret any inconvenience this may have caused you.Thank you for choosing to stay wiht us and for sharing your valuable feedback.
10/10 – Excellent
Sara
Voyage de couple
1 avr. 2024
Points forts : Commodités, état et installations de l’hébergement
This was a really nice hotel in a fantastic location.
Sara
Séjour de 2 nuits en mars 2024
Phillip Austin, Director of Sales a répondu le 1 avr. 2024
Home Run.. Thank you for your recent stay and your out of the park review. Our location is ideal adjacent to the AutoZone Baseball Park home of the Memphis Redbirds and steps from the famous Beale Street Entertainment District. Tell all your friends and come again real soon.
8/10 – Bien
DELORES
Voyage en famille
31 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was good except valet parking they only had one person working and we had to wait 30 minutes just to get our car to leave to go shopping
DELORES
Séjour de 2 nuits en mars 2024
Phillip Austin, Director of Sales a répondu le 1 avr. 2024
Thank you for your review, we are so pleased everything was excellent with your stay except for valet. We worked hard to provide you with the best customer service and we are disappointed that we failed your expectations. Please do come again.
10/10 – Excellent
Jennifer
Voyage en groupe
27 mars 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
The
Jennifer
Séjour de 3 nuits en mars 2024
Phillip Austin, Director of Sales a répondu le 28 mars 2024
Thank you for staying at the Doubletree hotel downtown Memphis. 5 out of 5 is Excellent and we work hard each and every day to hit that mark. Please come again real soon.
8/10 – Bien
Joshua
27 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great bar staff!
Joshua
Séjour de 1 nuit en mars 2024
Phillip Austin, Director of Sales a répondu le 27 mars 2024
Thank you for your recent review! I will let the bar team know how much you appreciate the superior service. Hope to see you again real soon.
4/10 – Médiocre
Megan
24 mars 2024
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Megan
Séjour de 2 nuits en mars 2024
Phillip Austin, Director of Sales a répondu le 26 mars 2024
Thank you for your recent review. We hope you will visit our hotel again in the future.
8/10 – Bien
Egan
24 mars 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Egan
Séjour de 3 nuits en mars 2024
Phillip Austin, Director of Sales a répondu le 26 mars 2024
Thank you for your recent stay at the Doubletree hotel downtown Memphis. We appreciate the review.
10/10 – Excellent
Linda
20 mars 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was neat and clean. I enjoyed the food in the restaurant.
Linda
Séjour de 2 nuits en mars 2024
Phillip Austin, Director of Sales a répondu le 20 mars 2024
thank you!
6/10 – Acceptable
Mariam
Voyage d’affaires
18 mars 2024
Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
Staff was nice, room was clean, but many parts of the room appeared dated. Shower also broken and showerhead did not stay in place.
Mariam
Séjour de 1 nuit en mars 2024
Phillip Austin, Director of Sales a répondu le 20 mars 2024
Thank you for the recent review. Please let us know the room number and we will make sure this is addressed.
8/10 – Bien
Stephen Thomas
Voyage de couple
17 mars 2024
The bathroom could have been more modern with a stand alone shower.
Stephen Thomas
Séjour de 3 nuits en mars 2024
Phillip Austin, Director of Sales a répondu le 20 mars 2024
Thank you for your recent review of the hotel; we do in fact have rooms with a tub and separate shower. The room is a corner double or corner king. Hope to see you in the future.
6/10 – Acceptable
SUZY
Voyage de couple
8 mars 2024
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
My room was that of a motel. Disappointed in room condition. Toilet barely flushing and room just average or somewhat below.
SUZY
Séjour de 2 nuits en mars 2024
Phillip Austin, Director of Sales a répondu le 21 mars 2024
Sorry to hear your recent stay was less than satisfactory. We do hope you will give us another opportunity in the future.
6/10 – Acceptable
Tracey
1 mars 2024
Points forts : Propreté
Tracey
Phillip Austin, Director of Sales a répondu le 20 mars 2024
thank you for staying.
10/10 – Excellent
Seth
28 févr. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Seth
Séjour de 1 nuit en février 2024
Phillip Austin, Director of Sales a répondu le 20 mars 2024
Perfect 10 out of 10. Thank you so very much!
10/10 – Excellent
Rhonda
Voyage en groupe
22 févr. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Rhonda
Séjour de 1 nuit en février 2024
Phillip Austin, Director of Sales a répondu le 27 févr. 2024
Thank you!
2/10 – Terrible
Misha
Voyage d’affaires
21 févr. 2024
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was incredibly dirty and the attitude of the staff was rude.
Misha
Séjour de 1 nuit en février 2024
Phillip Austin, Director of Sales a répondu le 27 févr. 2024
I am sorry to hear about your negative experience. We take feedback seriously and strive to provide excellent service and maintain cleanliness standards. Please accept our apologizes for any rudeness you encountered from our staff and any cleanliness issues you noticed during your stay. We will address theses matters internally to ensure they don't happen again. If you are willing, we'd love to hear from you. 901-334-4601
6/10 – Acceptable
Beth
19 févr. 2024
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
The toilet ran constantly after flushing and the handle had to be giggled after several times for it to stop!!
Beth
Séjour de 2 nuits en février 2024
Phillip Austin, Director of Sales a répondu le 27 févr. 2024
Thank you for your recent post. We understand how important it is to have proper working equipment in your guestroom. Please accept my sincerest aplogoizes for any inconvenience this may have caused during your recent stay with us. Please visit again.
6/10 – Acceptable
Jennifer
Voyage de couple
15 févr. 2024
Points forts : Propreté, service et personnel
The hotel was close to the fedex forum, so it was very convenient to walk to. We didn’t know that there wasn’t any parking and that we would have to pay $32 for valet. The only issue we had with the room itself was that the tub drained really slowly, so we were standing in dirty water up to our ankles while we were showering.
Jennifer
Séjour de 1 nuit en février 2024
Phillip Austin, Director of Sales 901-334-4601 a répondu le 27 févr. 2024
Thank you for bringing the issue of your tub not draining to our attention. Please accept our sincerest apologizes for any inconvenience this may have caused during your recent stay with us.We understand how important it is to have a fully functional and enjoyable experience during your stay. Should you choose to stay with us again in the future, we would welcome the opportunity to make it right and provide you with exceptional services that we strive to deliver to all our guests.
8/10 – Bien
Joshua
Voyage en famille
13 févr. 2024
Points forts : Propreté, service et personnel
No self parking on site. Valet with off-site parking with an extra $32 cost. No safe or refrigerator in the room. Staff was friendly and helpful. Breakfast was not complimentary but the food was good and not terribly priced. Room and facilities were clean. Several pieces of equipment in the small gym area were not in working order.
Joshua
Séjour de 1 nuit en février 2024
Phillip Austin, Director of Sales a répondu le 27 févr. 2024
Thank you for your recent review and stay at the Doubletree. We appreciate the comments concerning the staff. We will inspect the onsite fitness center to ensure proper working equipment. We understand how important and enjoyable it is to have a fully functional and enjoyable experience during your stay. We will work hardly to make this a reality.
2/10 – Terrible
Kevin
Voyage de couple
11 févr. 2024
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Bad. So dirty and in disrepair. $38 parking for my car to literally be parked on the side of the road with terrible service.
Kevin
Séjour de 1 nuit en février 2024
Phillip Austin, Director of Sales a répondu le 27 févr. 2024
Thank you for your recent review. Please accept my sincerest apologizes for any inconvenience this may have caused during your recent stay with us.
6/10 – Acceptable
PATRICE
11 févr. 2024
Points faibles : Service et personnel
PATRICE
Séjour de 1 nuit en février 2024
Phillip Austin, Director of Sales a répondu le 27 févr. 2024
Thank you for visiting.
10/10 – Excellent
kandice
Voyage en famille, Voyage en groupe
10 févr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Definitely will stay here again. So close to everything we needed. Very clean. Beds so comfortable
kandice
Phillip Austin, Director of Sales a répondu le 27 févr. 2024
Thank you for your recent stay and review.
8/10 – Bien
Leland
9 févr. 2024
Points forts : Propreté, état et installations de l’hébergement
nice stay
Leland
Séjour de 4 nuits en janvier 2024
Phillip Austin, Director of Sales a répondu le 27 févr. 2024
thank you for your recent stay and review. It is our goal to give all of our guest a warm and welcoming place to stay.
10/10 – Excellent
Kiara
7 févr. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Kiara
Séjour de 1 nuit en février 2024
Phillip Austin, Director of Sales a répondu le 27 févr. 2024
thank you
10/10 – Excellent
Margaret
4 févr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice
Margaret
Séjour de 2 nuits en février 2024
Phillip Austin, Director of Sales a répondu le 27 févr. 2024
Thank you for visiting!
6/10 – Acceptable
Kenyata, Madison
Voyage de couple
4 févr. 2024
Points forts : Service et personnel, commodités
There were several ceiling areas that were bulging and appeared to have water damage. Our bathroom door didnt close properly. The bathtub appeared dirty and the sink didnt drain properly. We visited 3 years ago and were happier with our stay then as far as the conditions. However all the staff was pleasant.
Kenyata
Séjour de 1 nuit en février 2024
Phillip Austin, Director of Sales a répondu le 21 mars 2024
Thank you for being a loyal customer. We hate to hear your most recent visit was less than you expected. We do hope you will give us another opportunity.
10/10 – Excellent
Jane
2 févr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We were going in to the bar for take out and drink. Ended up staying for 2 hours. Great entertainment by Tiffany and Shaun was a fabulous equally entertaining bartender! Terrific drinks. Food was also yummy.
Jane
Séjour de 1 nuit en février 2024
Phillip Austin, Director of Sales a répondu le 27 févr. 2024
Thank you!
2/10 – Terrible
Perry, Columbia
Voyage en famille, Voyage d’affaires
25 janv. 2024
Points faibles : Propreté, commodités et état et installations de l’hébergement.
This was the worst hotel I have ever stayed in. The room was horrible and there was a nasty odor in the bathroom. Hotel looked nothing like the advertisement.
Perry
Séjour de 2 nuits en janvier 2024
Phillip Austin, Director of Sales a répondu le 21 mars 2024
Thank you for your visit to our hotel; we strive to offer clean and comfortable accommodations and we hate we did not live up to your expectation on this recent stay, We do hope you will give us another opportunity.
6/10 – Acceptable
Holly
24 janv. 2024
Holly
Séjour de 5 nuits en janvier 2024
Phillip Austin, Director of Sales a répondu le 20 mars 2024
Thank you for staying
4/10 – Médiocre
Wendy
22 janv. 2024
Points faibles : État et installations de l’hébergement
Wendy
Séjour de 5 nuits en janvier 2024
Phillip Austin, Director of Sales a répondu le 21 mars 2024
Thank you for your recent stay.
8/10 – Bien
CURTIS
22 janv. 2024
CURTIS
Séjour de 3 nuits en janvier 2024
Phillip Austin, Director of Sales a répondu le 21 mars 2024
Thank you for your visit.
4/10 – Médiocre
Elinor
Voyage en famille
21 janv. 2024
The lack of water and hot water was very difficult. We arrived Thursday night. Beginning around 8:00 AM on Friday, hot water was unavailable. Whether it was the hotel or the city, we were never sure or told.
Elinor
Séjour de 3 nuits en janvier 2024
Phillip Austin, Director of Sales a répondu le 21 mars 2024
Thank you for your visit to the hotel. The city of Memphis did have freezing temperatures for over a week that cause city water lines to freeze thus causing issues for all businesses in the downtown area. We do hope you will give us another opportunity to provide you with excellent customer service.
2/10 – Terrible
Ted
Voyage en groupe
20 janv. 2024
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
No water, couldn't shower or use toilet for a whole day. Then cold water only. Tv wouldn't stay on channel and then would not go to guide kept cycling to accessing.
Ted
Séjour de 2 nuits en janvier 2024
8/10 – Bien
Terrell
17 janv. 2024
Points forts : Propreté, service et personnel
Terrell
Séjour de 2 nuits en janvier 2024
8/10 – Bien
Julian
15 janv. 2024
Julian
Séjour de 2 nuits en janvier 2024
Phillip Austin, Director of Sales a répondu le 20 mars 2024