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Bell Motel – Avis

3.5 out of 5
Bell Motel
Cnr Bell & 2 Patterson Streets, Preston, VIC

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 299 avis sur 715." "
Note de 8 – Bien, d’après 310 avis sur 715." "
Note de 6 – Acceptable, d’après 70 avis sur 715." "
Note de 4 – Médiocre, d’après 25 avis sur 715." "
Note de 2 – Terrible, d’après 11 avis sur 715." "

8,8/10

Propreté

9,0/10

Service et personnel

8,0/10

Commodités

8,0/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 – Bien

Daniel, Angers (F)

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Hotel de banlieue sympa
Hôtel situé en banlieue de Melbourne (15-20mn en voiture). Chambre propre et un peu petite mais suffisante pour passer une ou deux nuits, mobilier ancien, salle de bains fonctionnelle. Petit déjeuner très sympatique, beaucoup de choix. Un peu fraiche à notre arrivée (fait pas chaud à Melbourne), la chambre se chauffe avec la clim.

10/10 – Excellent

Rhonda

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Quiet comfortable motel, the rooms were very clean and the staff were friendly and welcoming
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Bree

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was clean and spacious. Staff were helpful with our late check in and accommodating with our late check out request. Very positive stay. Would happily stay again if needing accommodation in the area.
Séjour de 1 nuit en mai 2024
James- Motel Manager a répondu le 6 mai 2024
Hello, ClaireThank you so much for your comment, hope to see you next time.Best regards

8/10 – Bien

Sharon

Points forts : Propreté
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 1 nuit en avril 2024
James- Motel Manager a répondu le 24 avr. 2024
Hello, MichaelThanks for your review.Kind regards

4/10 – Médiocre

Lorna

Voyage de couple, Voyage d’affaires
Points forts : Propreté
Points faibles : État et installations de l’hébergement
Old, run down, a few bed bugs. Wouldn't recommend.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Cherie

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Receptionist was really lovely. Room was convenient, clean affordable, thank you.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Victor

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice air conditioning
Séjour de 1 nuit en février 2024

2/10 – Terrible

Richard

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The bathroom had mold in the shower and around the internal and external corners of the shower basin. The bathroom didn't have hooks or towel rails to hang the bath towels. The entrance area around of the building where the hotel room was, smelt of urine. The door handle of the building - which was supposed to be for security - where the room was, was broken and virtually hanging of the door. The ironing board didn't have a cover. I received a call to confirm my arrival time and was told that because I hadn't arrived by 7pm my booking was cancelled.
Séjour de 1 nuit en janvier 2024
Pamela - Motel Manager a répondu le 2 févr. 2024
Dear Richard,Thank you for the feedback.The door handle was fixed (again) the following day as I noticed it on my morning walk around of the property. I am looking at changing the door handle completely as guests continuously try to turn the handle once they have opened the door which in turn is actually damaging the door handle.I had made multiple phone calls to confirm your arrival time as we do close at 7pm. We would have arranged for an afterhours check in process to be completed. Please be aware that the receptionist does not get paid overtime, so they are on a strict finish time. If you do prefer a person check in, I would advise booking at 24 hour accommodation places like the Novotel which is across the road.I would suggest that when booking smaller accommodation places to check booking conditions, although we are located in Metro Melbourne, a 24 hour reception is not required as we are only 33 rooms and sell out often.If you choose to stay with us again in future, I hope you have a better experience.

10/10 – Excellent

Sharon

Points forts : Propreté
Séjour de 6 nuits en janvier 2024

8/10 – Bien

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024

8/10 – Bien

Colin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The large room with all the necessary accessories, milk, biscuits, shampoo, conditioner. One of the lights needs a new globe, a little more hot water pressure. Overall a good stay with a comfortable bed. Thanks.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Justin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en janvier 2024

2/10 – Terrible

Claude

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Upon arrival, our allocated room had not been cleaned or made up and it was too late in the day to do so. We were allocated to another room which was on the Bell Road side and very noisy. The bed in this room was also very uncomfortable. The next day, we were shown to our new room (different from previous check in room) but the TV didn't work and could not be fixed, so we were then moved to yet another room! 4 different room for a 4 night stay, having to pack and unpack all our luggage each time. Nor t happy but at least the staff was very helpful and we did get one night refund.
Séjour de 4 nuits en janvier 2024
Pamela - Motel Manager a répondu le 3 févr. 2024
Dear Claude,Thank you for the feedback.It is unfortunate that the room was not made up, it was missed by the Housekeepers and the receptionist on is heavily pregnant, if she wasn't she would have made it up in a heartbeat.The room type booked was a Standard room and a majority of them are upstairs facing Bell St. Thank you for acknowledging that we still did endeavour to ensure the remainder of your stay was comfortable.

8/10 – Bien

Adam

Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Josiah

Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
Really convenient location, decent size room, and bathroom amenities were a nice touch. However, kitchen was a bit limited (could have used a sink, or more bench space), and the promised free wifi did not work.
Séjour de 2 nuits en décembre 2023

2/10 – Terrible

Ravi

Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Joel

Séjour de 1 nuit en décembre 2023

6/10 – Acceptable

Sue

Voyage de couple
Points forts : Propreté
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Rosemary

Séjour de 3 nuits en décembre 2023

8/10 – Bien

Josie

Points forts : Propreté, service et personnel et commodités.
No lifts (clearly stated on site) but difficullty getting someone to help me with luggage. But a big thanks to the thoughtful staff member Pamela, who changed my room to ground floor.
Séjour de 2 nuits en novembre 2023

8/10 – Bien

Desmond

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our stay was good, location was good to get about where we went to attend functions. Our only concern was the hot water tap in the bathroom did not work, traffic noise is expected but double glaze did help a little bit. Notified reception to have the basin tap fixed no one came, other than that would stay there again.
Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Sarah

Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
In desperate need of an update and a decent clean. Shower was mouldy. Windows were filthy and difficult to open and close. Dining table was sticky. Nowhere to hang towels in bathroom. No plates, cutlery or milk provided. Staff were lovely and helpful however.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Jeaneth

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean and affordable, convenient
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Stephen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Style and price and its convenience to where we were visiting.
Séjour de 2 nuits en novembre 2023

8/10 – Bien

Anoop

Points forts : Propreté
Nothing special
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Hayley

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful clean room and booked at the last minute. Just what we needed
Séjour de 1 nuit en novembre 2023

8/10 – Bien

Leonardo

Séjour de 1 nuit en novembre 2023

8/10 – Bien

Leanne

Voyage de couple
Points forts : Propreté, service et personnel
Very clean room and super comfortable bed. Shower pressure was not good but otherwise comfortable nights stay.
Séjour de 1 nuit en novembre 2023

8/10 – Bien

Janice

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Katie

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff friendly and room very comfortable
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Jamie

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were excellent. Property comfortable.
Séjour de 1 nuit en octobre 2023

6/10 – Acceptable

Gavin

Points forts : Propreté, service et personnel
Limited water flow for a shower. No milk in the fridge.
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Alannah

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quiet, clean and well furnished room
Séjour de 1 nuit en octobre 2023

8/10 – Bien

Norman

Points forts : Service et personnel
Overall good value for money in a convenient location for our purposes
Séjour de 3 nuits en octobre 2023

10/10 – Excellent

Eyassu

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I would prefer a quiet place
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Eyassu

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had our own car and the parking is easy with more rooms
Séjour de 1 nuit en octobre 2023

4/10 – Médiocre

Lucy

Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
Clean and facilities as expected for the price. However they were redoing flooring right outside our room, all day, from 8am. No warning given or apologies made. Didn't keep the room right outside the work zone free as one would expect.
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Cheryl, Rye

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Exemplary customer service by Kaye in reception. Friendly, helpful and welcoming on my arrival. I was suffering with chronic back pain and fatigue when I arrived and Kaye ensured I was booked into a suitable room. It was perfect for my needs and felt very safe and secure, while traveling solo.
Séjour de 1 nuit en octobre 2023

6/10 – Acceptable

DAVID

Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Kikkoo

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly staff, and clean. Easy to get to anywhere in melbourne kinda in the centre
Séjour de 4 nuits en septembre 2023

8/10 – Bien

Debbie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
room was comfortable and clean but it is very noisey with the traffic on the busy road right beside the motel and goes all night
Séjour de 1 nuit en septembre 2023

8/10 – Bien

DENIS

Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

Alfred

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en août 2023

10/10 – Excellent

Kelly

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
A very convenient place to stay to attend a nearby 21st birthday party. The thing we liked about this place was it’s commitment to sustainability - bulk sizes of bathroom amenities to use and even the toilet paper was an excellent sustainable brand. Well done!
Séjour de 1 nuit en août 2023

8/10 – Bien

William

Points forts : Propreté, service et personnel
Reasonable value for money. Pity the taps didn’t work on the handbasin.
Séjour de 1 nuit en août 2023

8/10 – Bien

Charlotte

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Comfortable King sized bed. Extremely clean. Rooms are a little dated but not an issue when the beds are so comfortable.
Séjour de 2 nuits en juillet 2023

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Everything was good for what I paid for, only thing was the heating kept making a loud noise during the evening
Séjour de 1 nuit en juillet 2023

8/10 – Bien

spike

Points forts : Propreté, service et personnel
Séjour de 1 nuit en juillet 2023

6/10 – Acceptable

Faline

Voyage de couple
Points forts : Service et personnel
Front reception staff was amazing, and friendly and polite. But the room we were directed to was less than classy. It had a dingy and "unfinished" feel to it. The wall aircon/heater was old and VERY noisy. The room we were in was in a separate building to the main area, and i think possibly it was a much older area, and therefor less classy room. However again, i cannot reiterate enough the friendliness and helpfulness of the front reception.
Séjour de 1 nuit en juillet 2023
Pamela - Motel Manager a répondu le 15 juill. 2023
Dear Faline,Thank you for taking the time to write a review and ensuring that you mentioned how awesome our front office team were.The 2 buildings aren't different, they are exactly the same, the only difference is, is that the spa rooms are in the second building only.The motel has a different design, I think guests think because reception is in the first building it must be the better one, it isn't so, it is just design and layout of how the building was made in the 80's.Again, thank you for the feedback, and we hope you had a safe journey home.