Whatever you do, do not accept downstairs room 07. Despite my making it clear i wanted an upstairs room, I was met with a blank stare at check-in. There is no way you cannot hear what is going on in the dining area immediately outside.
Regarding staff service, the young chap at reception was most unhelpful. When I requested for help with unloading my bags from the car, he would not move a step beyond the hotel entrance and only from there, would he help move the bags in. I guess its not his duty to help with the bags.
On the plus side, the breakfast is very tasty though the selection rather limited. Some of the staff do try but mostly they do not engage in small talk if they can help it
So on the whole, it is not exactly value for money and some of the staff do need additional training.