Traditional Double Room, Courtyard View

Reviews of Hôtel Bayard Bellecour

3 out of 5
Hôtel Bayard Bellecour
23 Place Bellecour, Lyon, Rhone

Reviews

8.2

Very good

Rating 10 - Excellent. 137 out of 351 reviews" "
Rating 8 - Good. 139 out of 351 reviews" "
Rating 6 - Okay. 52 out of 351 reviews" "
Rating 4 - Poor. 18 out of 351 reviews" "
Rating 2 - Terrible. 5 out of 351 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Judy

Travelled with partner
Liked: Property conditions & facilities
Love this hotel. It is charming, and the staff is very friendly and nice. We enjoyed it so much, we will I stay here again.
Stayed 3 nights in Apr 2024
Response from Stefania - the front desk on Apr 17, 2024
Dear guest, our first aim is to transform each stay in our hotel in a very special and magic moment. Your review is very nice and communicates your satisfaction about our hotel and our staff. We entirely fulfilled your expectations and we hope we could overcome them next time ! See yu very soon at Hôtel Bayard ! Warmly yours,

8/10 Good

Marion

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel Bayard Bellecour is a lovely, well appointed hotel that is so convenient to everything you want to see in Lyon. The front desk clerk was so charming, pleasant and helpful. The room was elegant however a bit dark. It transports you to an earlier, more elegant time. There is a rotary dial that still works, crystal glasses and small touches. The breakfast was pricey but lovely. Lots of different cakes, breads and selection of yogurts, fruit, cheese and sliced meats.
Response from Stefania - the front desk on Apr 15, 2024
Dear guest, from your arrival to the morning breakfast, you appreciated every moment spent in our hotel and we are very proud of it ! You could discover our lovely town with a wonderful spring sun and we are happy our hotel was perfectly situated for your promenades. We wish we could welcome you again and let you discover one of our PRESTIGEOUS rooms which will be the best choice for you as they are very bright and spacious. See you very soon,

10/10 Excellent

Yuval

Great stay at the charming Hotel Bayar Bellecour.
Great stay at Hotel Bayar Bellecour. This was an absolutely charming hotel with a lot of atmosphere. All the rooms are furnished with antique furniture and have a distinct character.
Stayed 2 nights in Jan 2024
Response from Stefania - the front desk on Feb 4, 2024
Dear Yuval, you could spend 2 wonderful days in Lyon and in our hotel and we are very delighted to discover that our room 7 enchanted you ! We would be happy to welcome you again in our hotel and maybe let you benefit from our gorgeous PRESTIGEOUS room and thei nice view on the square. We already look forward to letting you discover one of them. Yours sincerely,

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Stefania - la réception on Feb 4, 2024
Cher client, nous sommes toujours heureux de compter un client satisfait de plus et nous espérons que votre dernière expérience à l'hôtel Bayard ne soit que la première d'une longue série. Cela nous permettra de vous faire découvrir au fur et à mesure tous les détails bien gardés de nos chambres. Bien à vous,

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was tastefully decorated and comfortable. It felt like home
Stayed 4 nights in Nov 2023
Response from Stefania - front desk service on Dec 3, 2023
Dear Carolyn, our room 41 completely satisfied you. You felt as ease in our hotel and the charming decoration, the welcoming staff and the cosy vibes made the difference. We wish we could welcome you again in futur, Kind regards

10/10 Excellent

En En Adeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommend
exceptional place! we were upgraded to the prestigious room and surprised with cakes and cookies because it was our honeymoon. reception staff were always pleasant and helpful, every single one of them! beds and pillows were a tad soft so some may wake with a little ache, but it was huge! also, perhaps the items were vintage, i found myself itching a little in the room (im highly allergic to dust so you may not have the same problem). still, i love the decor of the room and how it faces the wonderful bellcour. last thing to note, as much as the tub was aesthetically pleasing (and great for soaks), it was a little stressful when we showered because water tend to splash out and wet the whole floor. so if it’s any issue for you, choose the other rooms with showers instead.
Stayed 4 nights in Oct 2023
Response from Pierre on Nov 9, 2023
Dear Guest,We thank you for your wonderful review regarding your stay in our hotel and especially for the mention of our staff work. You seem to have enjoyed our hotel with us and we are happy to have contributed to the success of your stay in Lyon. We hope having the pleausre of welcoming you soon again. Warmest regards,Pierre Front desk

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Olde world Lyon
We loved it! Fabulous hotel hidden behind that door! Beautifully decorated and brimming with history. Wonderful staff and customer service.
Stayed 3 nights in Sep 2023
Response from Pierre on Sep 26, 2023
Dear AnneWe thank you for your great review of your stay and mostly for the very kind mention of our staff work. We do our best to assist our clients during their stay in Lyon. You have enjoyed your stay with us in our Traditional room n7 (thanks for the pictures). We wish having the pleasure of welcoming you again soon and make you discover our other categories. Warmest regards,Pierre Front desk

6/10 Okay

Sheila

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Stefania - the front desk service on Oct 2, 2023
Dear Sheila,We are deeply sorry to discover through your review that you didn't appreciate our family hotel.We wonder what you missed or didn't like as your room, n43, is one of our best -seller.We remain of course at your disposal for further information you could provide us with. We are always eager to improve our services. Kind regards

10/10 Excellent

Inna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique hotel! Friendly and helpful staff, comfortable beds and cute room interior. The hotel does not an elevator but staff carried our luggage upstairs. Highly recommend this hotel m
Stayed 1 night in Aug 2023
Response from Stefania - the front desk on Aug 21, 2023
Dear Inna, we are so happy to read our hotel and our staff have been perfect during your stay. We want the best for our guests and you seem to leave our hotel completely satisfied. This makes us proud and reward all daily efforts we make to propose very high standard quality. Kind regards,

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You need to stay at this hotel.
Situated near Place Bellevour in Lyon. Hotel situated on First floor and above. We had a a baroque decorated room. Lot of space and great bathroom. The decoration in this hotel is amazing. From the old pictures of Lyon to the deco in the breakfast room. So nice. Good breakfast home made food. Its missing fresh fruit on the breakfast. Staff are very friendly and helpful. We stayed 1 night but will stay again for sure.
Stayed 1 night in Jul 2023
Response from Stefania - the front desk on Jul 10, 2023
Dear guest, we are very happy to read our hotel was perfect to you. From the staff who welcomed you to the morning breakfast, all moments spent in our hotel satisfied you and we are very proud of it. We wish we could see you again soon in our house. We look forward to welcome you again soon.

10/10 Excellent

Jin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, convenient, and comfortable stay at the middle of town.
Stayed 5 nights in Jun 2023
Response from Stefania - the front desk on Jul 4, 2023
Dear guest, we are so happy you appreciated the efforts we made to propose a overall experience in our historical hotel from the arrival to the breakfast service in the morning. You appreciated every moment spent with us and it makes us very proud. Now, we only have to maintain the same quality in futur, not to disappoint you ! Kind regards,

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Bayard Bellecour is full of character and spotlessly clean. The quietly efficient staff were welcoming and friendly. The buffet breakfast was delicious, plentiful and served in a beautiful room. The hotel is perfectly situated (very central so most sights are walkable) with a metro station very close. If you like shiny-floored, soulless, corporate hotels - don't stay here. If you want to stay somewhere a bit different and full of quiet charm, I recommend this beautiful hotel!
Stayed 4 nights in Jun 2023
Response from Pierre on Jun 28, 2023
Dear Guest,Thank you for your wonderful review. You have enjoyed the hospitality of hotel Bayard and and we are very happy to have welcomed you for your stay in our beautiful city. We wish having the pleasure to host you again soon.Warmest regards,Pierre - Front desk

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved Hotel Bayard. It is a very unique and charming boutique hotel with exquisite, old world style. I had a private bathroom (including the toilet). The entry to get to the reception area is unique and charming, as well. But, you must walk up a full flight of stairs with your bags to get to the registration/reception area. The windows open to let fresh air in. The air conditioning was not as strong as I would prefer, but that seems common in France. I had a great experience at Hotel Bayard.
Stayed 7 nights in Jun 2023
Response from Stefania - the front desk on Jun 13, 2023
Dear Keith, we are deeply grateful to discover here that our hotel and the caring staff which rans it have fulfilled all your expectations. We are very happy you could enjoy your short stay with your family and we have been glad to welcome you in our hotel for your first time. We wish this won't be the last one and we already wait for welcoming you again soon.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fabulous hotel. Our room had fantastic views over the main square (Bellecour) and across to Fourviere hill with the cathedral. Metro station, shops and many places to dine close by. Has amazing decor and wonderfully comfortable beds. Our room had a standalone bath and a TV that you could hide from view. A great option for exploring an exciting city.
Stayed 3 nights in Feb 2023
Response from Pierre on Feb 23, 2023
Dear GuestThank you very much for your wonderful review. We are very happy to have been part of the success of your stay in Lyon. Indeed with its privileged situation on Bellecour square our hotel is perfect to visit our beautiful city. Warmest regards,Pierre RECEPTION DESK

8/10 Good

Giuseppe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in Lyon Centre
Charming little hotel on Place Bellecour. Friendly and helpful staff.
Stayed 2 nights in Nov 2022

8/10 Good

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very dark, and cramped due to its layout. the staff was lovely and the breakfast was good. The location is excellent. There was no elevator, which made carrying the luggage quite a challenge!
Response from Stefania - the front desk on Nov 10, 2022
Dear guest, we acknowledge you for taking time to write this comment and for letting us know your opinion about our hotel. We think that maybe the category of room you have chosen was not the best for your stay and we wish we could have shew you other rooms or other categories in order to help you to spend a very nice stay with us. Maybe next time we could better suggest you ? See you very soon then,

10/10 Excellent

Marlyss

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

8/10 Good

Marie, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and helpful.
Stayed 2 nights in Oct 2022
Response from La réception on Oct 17, 2022
Dear Guest,We thank you for your kind review; We are happy to have helped you during your stay in Lyon. Warmest regards,Pierre Front desk

6/10 Okay

Darren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
staff were great, room was unique but personally we would have strongly preferred a more standard accommodation with a shower vs. just a bathtub. also, the room was dark with limited natural daylight.
Stayed 3 nights in Sep 2022
Response from the front desk on Oct 4, 2022
Dear Guest,The exclusive room is unique in our htel and is well described on the website on which you made your reservation. We have several categories of rooms some of them provide a more standard bathroom. On request and depending on what has been reserved we can provide accommodation that suits our customer better.Kind regards,Pierre Front desk

8/10 Good

Melvin, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quirky, interesting. Walk up one flight then elevator. Nicely finished and great location. Good sized rooms.
Stayed 2 nights in Sep 2022
Response from La réception on Oct 4, 2022
Dear Guest,Thank you for your kind review on your stay with us. We hope having the pleasure of welcoming you again soon.Warmest regards,Pierre - Front desk

10/10 Excellent

Cherene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Quaint Hotel in City Center
I really loved this place. I loved the traditional French decore and although it had a historic vibe, everything was clean and modern at the same time. It is in a perfect location. The parking garage is just 5 minutes (it is a bit tricky to find because the Lyon traffic patterns are crazy). The staff was wonderful and the breakfast was fantastic. I thought my breakfast was included but it wasn't so make sure you clarify!
Stayed 4 nights in Sep 2022
Response from the front desk on Sep 27, 2022
Dear Cherene, we are deeply grateful to read our hotel and our staff were at the height of your expectations. You appreciated the style and the charme of our historical builing and the efforts we made to decorate it in a very authentic and genuine way. We wish this was only the first of a long common history between us ! Yours sincerely,

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was a excellent place to stay in Old Town Lyon, with great access to the Metro. The room was nicely kept and well appointed and were very clean. We stayed here twice, in two different rooms. We like them both but neither are well situated for a disabled person, but was not a problem for us. Room 4 had a very nice walk-in shower, but room 2 had a very deep bathtub and no shower which was a bit difficult to get in and out of if you aren't agile. We will certainly consider staying here again on our next trip to Lyon.
Stayed 4 nights in Sep 2022
Response from Stefania - the front desk on Sep 21, 2022
Dear Mark, as we say in France, "il n'y a pas deux sans trois" and after 2 wonderful stays in our hotel we already look forward to welcoming you again for a third surprising trip to the past ! As you have discovered your self all our rooms are unique and personalized and every stay in our hotel will be a surprise. Of course, you can always ask for a room equipped with shower and we will do our best to grant the comfort you need. It will be a real pleasure for our staff to see you again and to let you spend magic moments with us soon. Yours sincerely,

8/10 Good

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Aug 2022
Response from Pierre on Sep 15, 2022
Dear Sir,thank you for your sweet feedack. We hope to see you soon in our hotel!Kind regards,Pierre Front desk

10/10 Excellent

Jen

Stayed 1 night in Aug 2022
Response from Stefania - the front desk on Sep 14, 2022
Dear Jen, we wamrly acknowledge your for the nice rate and for your reservation in our hotel. We wish we could welcome you in a cooler season.Kind regards,

8/10 Good

nathaniel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property was in a good location and the staff was very friendly. There was no one there in the morning when we tried to leave however. The air conditioning was poor. We asked for a fan and they provided one and that helped. They didn't serve breakfast early enough for us to enjoy it.
Stayed 1 night in Aug 2022
Response from Stefania - the front desk on Aug 17, 2022
Dear guest, e kindly acknowledge you for taking time to reviez our hotel after your short night in Lyon. We see that your stay was a very nice one and we are glad you enjoyed our central position. We only regret our room 43, one of our best-seller didn't satisfy you at 100%. With its comfortable size, large king size bed, bright showerroom...Everything is planned here to propose a very satisfying night and we regret this was not your case. We wish we could do better next time ! Kind regards,

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a most excellent stay here in July 2022. The location is fabulous, our room was spotlessly clean and comfortable with a gorgeous view, the staff were exceedingly friendly and spoke great English when my French faltered. And finally, the breakfast at 19 euros was worth every penny. Fantastic. I would stay here again!
Stayed 3 nights in Jul 2022
Response from Stefania - the front desk on Jul 29, 2022
Dear guests, everything from the location of our hotel, to the unique and traditionnal decoration up to the wonderful buffet breakfast...everything seemed perfect to you and we wish all our guests could leave as satisfied as you did from our house. We hope to see you again for a warm welcoming, as usual. Kind regards,

10/10 Excellent

Hannah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights in a room that had a king bed. The room was quite large by European standards and the bed was very comfortable. The decor as very charming. Loved the location and it was generally quiet (just an occasional bit of noise from the street). I would definitely stay here again if I return to Lyon.
Stayed 3 nights in Jul 2022
Response from Stefania - the front desk on Jul 8, 2022
Dear Hanna, we are very proud to read our hotel fulfilled all your expectations, and even more. We let you discover our nice time, with its long history, also through the traditionnal and typical decoration of our home and our rooms. We hope you entirely enjoyed your stay with us and we already look forward to welcoming you soon again. Yours sincerely,

10/10 Excellent

Suzannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay in Lyon. Traditional but upgraded. Very friendly, helpful staff. Excellent location for exploring Lyon. Delicious breakfast.
Stayed 2 nights in Jun 2022
Response from Stefania - the front desk on Jun 30, 2022
Dear guest, our hotel kept very well its special secret : a wonderful and special decoration making you travel in the past ! We recently renovated our hotel and we appreciate you liked the style of our house and the services we propose. thank you very much for your nice note, kind regards,

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room where we like to stay. Very well localed.
Stayed 1 night in Jun 2022
Response from Stefania - the front desk on Jun 29, 2022
Dear Sir, it seems that everything in our hotel enchanted you ! From the decoration to the personnalized service, we offer to each guest a wonderful experience and we are proud your stay was perfect. We wish to our hotel to always exceed your expectation and surprise you at any visit of Lyon ! Yours sincerely,

8/10 Good

Peter

Liked: Staff & service
The room was beautiful… the only complaint is that the room had a overwhelming musty odor. It seemed to emanate from the old armoire so we went out and bought a room freshener and that seemed to help.
Stayed 4 nights in Jun 2022
Response from Stefania - the front desk on Jun 17, 2022
Dear Peter, we have been glad and proud to welcome you for a very satisfying week in Lyon and at hotel Bayard ! You have had enough time to discover all secrets of our nice town and our historical house could contribute to it. We regret you didn't tell us about the smell bothered you. Old furniture smells the old wood and wax but we could have found a nice solution for you with pleasure. You fixed the problem yourself and we acknowledge you for it. We wish we could see you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Very enjoyable stay at what is a hotel that has been decorated with a European vintage flare yet extremely modern. Comfortable room with an excellent view of the main square. Service and location were perfect. Highly recommended
Stayed 1 night in May 2022
Response from Stefania - the front desk on Jun 13, 2022
Dear guest, we are very proud to read your stay fulfilled all your expectations for the services, the style and the charme we propose to each guest. You felt completely at ease in our house and we are very happy for you. We wish we could renew this common nice experience very soon. Yours sincerely,

10/10 Excellent

Suet Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Really nice, friendly and welcoming staffs who are willing to share some travelling tips and gave me a small but sweet surprise for my birthday. The renovated room is classy, cosy and clean. There was water dropping off from the air-con but they fixed it within just an afternoon (it’s super quick, especially on Sunday!) Thanks for this enjoyable stay and big thanks to the team. We will definitely come back next time to try the breakfast ☺️!!!
Stayed 2 nights in Jun 2022
Response from Stefania - the front desk on Jun 14, 2022
Dear Suet, We are so proud we could let you spent a special birthday stay in Lyon and in our hotel. Our staff members are all lovely and attentive before and during our guests' permanency. We wish we could welcome you again very soon and a sweet cake is already waiting for you ! Kind regards,

8/10 Good

James, Kitty Hawk

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel would get a 5/5 but breakfast a 3/5. There should be croissants at a French breakfast and freshly brewed coffee, not a pot of drip coffee left sitting. There was no fresh fruit that looked edible nor an assortment of toppings for yogurt other than jams.
Stayed 4 nights in May 2022
Response from Stefania - the front desk on May 17, 2022
Dear James, we kindly acknowledge you for taking time to review your stay in our hotel and we are glad to read that, after all, you generally appreciated the style and the room you have had the opportunity to occupy. We regret our breakfast service doesn't satisfy you, as for all our other guest breakfast represents the apex of their experience in out hotel. Guests appreciate the home-made cakes, yoghurt, granola... prepared everyday by our staff but also the local products as the coffee, the tea, the cheese and cold meat. We are aware we can't satisfy each guests' taste and that our breakfast buffet doesn't correspond to what you are used to eat in the morning. Of course we regret it and we take seriously into account your remarks. We will try to propose better products, when possible, like the fruits and we wish we could let you forget the croissant missing next time ! Kind regars,

10/10 Excellent

Katie B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at this hotel for two nights while visiting Lyon. The hotel is in a great location. Quick walk to the cobble stoned streets and restaurants in Vieux Lyon and easy access to the Basilica. We loved how historical the hotel felt, but they've done a beautiful job with the renovations. Our room was very clean, we loved the big bath tub, very comfortable bed, and the hotel had everything we needed. The staff were very friendly. The breakfast room was lovely. We enjoyed the fresh made bread, pastries, yogurt, and cheeses. A truly memorable stay in Lyon!
Stayed 2 nights in Mar 2022
Response from Stefania - the front desk on Apr 3, 2022
Dear Katie B, if only each guests of our hotel could be as satisfied as you...we couldn't be happier !! Our staff deploys day by day its know-how and its passion for our house and its history. We always try to transmit this passion to our guests as well, through a personalized and warm welcoming; a special and unique decoration; simple but well-achieved services. You entirely enjoyed your stay in our house, from the beggining to the end. But this was only the first of a long series of trip to Lyon and to Hôtel Bayard, we are sure of it. We already look forwarf to welcoming you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A travellers gem
Quirky old school hotel- a travellers gem! Loved the service and the location as well.
Stayed 1 night in Mar 2022
Response from Stefania - the front desk on Apr 3, 2022
Dear guests, our hotel is intended to be a little univers unique and magic. With us, we wish our guests could feel at ease in an authentic and cosy ambiance. If we have been able to make our wish come true, at least in your case, we are deeply proud and we hope you'll have the opportunity to come back again and to discover which other gems we can disclose to you ! See you very soon,

10/10 Excellent

Dornic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Idéalement situé place Bellecourt , cet hotel permet la découverte de Lyon à pied sans problème . L'accueil est excellent et les prestations de logement et de petit déjeuner sont très bonnes. Nous y reviendrons avec plaisir.
Stayed 3 nights in Feb 2022
Response from Stefania - la réception on Feb 21, 2022
Chers clients, nous vous remercions pour les quelques mots dépensés en notre faveur. Nous sommes enchantés de lire que notre établissement et le personnel qui l'anime ont été en tout point à la hauteur de la promesse que nous vous avions fait. Vous avez pu vivre un moment privilégié dans notre maison où le fil conducteur sont les souvenir d'une époque passée mais toujours d'actualité. Vous avez retracé les pas d'un vrai lyonnais qui aurait pu séjourné chez nous en début de siècle et nous sommes heureux que l'expérience a été concluante dans votre cas. Nous vous attendons avec impatience pour un nouveau séjour. Cordialement,

2/10 Terrible

Tarek

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent for us, we only had an overnight stay but could walk to the old town and other attractions. Dining options were nearby.
Stayed 1 night in Jan 2020
Response from Hotel Bayard staff on Jan 22, 2020
Dear guests, our main asset is our central position of Bellecour square, the heart of the town. For one night or for a week, our hotel is the perfect starting point for any adventures. We wish you could come back again in Lyon. We will let you discover more about our wonderful city ! Yours sincerely

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized family room for 4 in the heart of Lyon. Reception organised us parking in their other hotel which was great.
Stayed 3 nights in Jan 2020
Response from Hotel Bayard staff on Jan 22, 2020
Dear family ! What a pleasure to discover that your short stay in Lyon was great and that our hotel and our staff helped you spending nice moments in our town. We hope we could welcome you again very soon ! Kind regards

2/10 Terrible

Verified traveller

Stayed 3 nights in Nov 2019
Response from La réception on Dec 7, 2019
Chers clients, nous constatons avec beaucoup de déception que notre hôtel ne vous a pas convenu. Nous aurions aimé être mis au courant de votre mécontentement afin d’apporter une solution adéquate pendant votre séjour. Nous espérons tout de même pouvoir nous rattraper lors d'un prochain séjour. Bien à vous,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Being renovated while we were there, but still quiet. Excellent location, friendly staff. A good choice.
Stayed 3 nights in Nov 2019
Response from Hotel Bayard staff on Dec 5, 2019
Dear guests, we warmly acknowledge you for taking time to write such a nice comment. We are glad our hotel has been the best choice you could do for your trip to Lyon and we wish we could welcome you again, as soon as the renovation works will be over. Kind regards

6/10 Okay

Marianna, Houston

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is in a great location, easily accessible for the metro (aka subway). I was a bit disappointing with going to the bathroom sideways along my bed... bathroom was not the best layout, barely big enough to turn around in. It is very simple hotel in the great location. Also, Hotel was eager to take EU 100 security deposit (I honestly did not expect) and at the check out supposedly returned. It has been 3 days since the release of the security deposit / check out while I still don't have my money back. I alerted the staff TWICE I used the PIN to give the deposit from the Travelex card and assumed I had a feeling I had to use PIN to get the refund. Again, 3 days later and I am still waiting for the security deposit return back to Travelex... Be prepared to either give cash (so you can get it back at checkout) or the card (without PIN) at the check in. Good luck with the refund.
Stayed 4 nights in Oct 2019
Response from Hotel Bayard staff on Nov 5, 2019
Dear Marianna, we regret your stay was not 100% satisfying because of the room, and moreover, because of the deposit you were worried about. Our front desk staff did the best to solve all your problems and we really hope they have been fixed by now. For your next stay, we will do what to do in a case like yours. We wish you a pleasant evening. Kind regards

10/10 Excellent

אמיר

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from La réception on Oct 30, 2019
Dear guests, this rate rewards us for all efforts we make day after day to propose a high quality service. We hope we could welcome you again soon ! Your sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An intimate hotel in a fabulous location on Place Bellecour. The staff are helpful and friendly and the rooms are well equipped with a comfortable bed and are clean and quiet. The major shopping district is a step away and the Old Town about a 5 minute walk.
Stayed 2 nights in Sep 2019
Response from Hotel Bayard staff on Oct 9, 2019
Dear guest, your nice words rewards us for all efforts we make to propose a unique stay in Lyon and in our hotel. Our small family hotel kept the soul of its ancient building and we always try to transmit it to our guests. We are glad to discover we reached our min goal in your case and we look forward to welcoming you soon again.

8/10 Good

julie, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful but no air-conditioning
If we had stayed at any other time than a record-breaking June heatwave, this review would probably be very different but our whole stay was coloured by the fact that it was 38 degrees outside and there was no air-conditioning in the hotel. Trying to sleep with a fan balanced on the luggage rack at the bottom of the bed was tricky. On the upside the room was large, incredibly elegant and beautifully furnished - I don't often take photos of hotel rooms but did of this. The location on the enormous Place Bellecour in the heart of Lyon was great. The hotel is on the first floor and there is no left but the old stone stairway was beautifully cool. The welcome was extremely warm and friendly.
Stayed 2 nights in Jun 2019
Response from La réception on Jul 6, 2019
Dear Julie, our staff members warmly acknowledge yo for your comprehension and this nice note despite the heatwave which makes us suffer ! We are glad you appreciated our vintage room and, as you maybe have seen, we are renovating our hotel. Next summer we will be equipped with AC and all our rooms will be even more beautiful, if this is possible ! We invite you to share your nice pics with us on facebook or instagram. We are always happy to see our guests satisfied. We wish you a pleasant day!

8/10 Good

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Service was truly amazing - would have given them a 10 if possible! Not just helpful, but brought us coffee and champagne flutes to the room, offered to chill our wine in their refrigerator, provided tips that tourists wouldn't know, etc. One of the best breakfasts of everywhere we stayed. The rooms were adorable, very authentic (although no AC, the open windows allowed for nice air flow). Great location.
Stayed 2 nights in Jun 2019
Response from Hotel Bayard staff on Jun 13, 2019
Dear Elisabeth, we are delighted to know your birthday weekend in Lyon was a real succes and that you enjoyed all activities. It's a shame it was too short and we hope we could welcome again soon so we can let you discover other rooms categories and other secrets about our nice town. See you very soon !

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great and only 10 minute cab ride from TGV station. Check-in was easy and staff pleasant. Overall facility is as described as a 3 star.
Stayed 1 night in May 2019
Response from Hotel Bayard staff on May 23, 2019
Dear guests ! Our staff is always glad to receive such nice review and we arez glad also to satisfy all clients. We hope you could enjoy our nice city but that you'll have the occasion to come again again to visit it and us. See you very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The staff were welcoming and wonderful. Very gracious and helpful
Stayed 3 nights in May 2019
Response from Hotel Bayard staff on May 15, 2019
Dear guests ! What a wonderful note for a wonderful stay ! We are glad you completely appreciate our hotel and our staff and we hope we helped you spending magic moments in Lyon. See you very soon, as soon as you'll be back to France. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great !
Nice hotel, great location, very comfortable room, nice staff
Stayed 2 nights in May 2019
Response from Hotel Bayard' staff on May 14, 2019
Dear guests, we kindly acknowledge you for taking time to write such a nice comment and for chosing us during your stay. We really hope we could welcome you again very soon. Yours sincerely,