Hotel Des Balances

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Luxury
4.0 star property
9.6

Exceptional

Luxury upscale hotel by the river

Located close to Chapel Bridge, Hotel Des Balances provides a terrace, dry cleaning/laundry services, and a bar. The on-site French cuisine restaurant, Restaurant Balances, offers breakfast, lunch, dinner, and al fresco dining. In addition to a 24-hour business center, guests can connect to free in-room WiFi.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Double or Twin Room, City View

A hotel room with a bed, a seating area with chairs and a table, a minibar, and a large mirror.

Double or Twin Room, City View

9.6 out of 10
Exceptional
(9 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, River View

A hotel room with a large bed, a desk with a chair, a television, and two lamps.

Double or Twin Room, River View

9.6 out of 10
Exceptional
(20 reviews)
  • River view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite, River View

A hotel room with a bed, a sofa, a chair, a lamp, and a television.

Junior Suite, River View

9.8 out of 10
Exceptional
(9 reviews)
  • River view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Room For Single Use, City View

A hotel room with a large mirror, a bed, a chair, a small table, a nightstand with a lamp, a shower area, and a bathroom.

Queen Room For Single Use, City View

8.4 out of 10
Very good
(10 reviews)
  • City view
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Triple Room, City View

A hotel room with a bed, two armchairs, a small table, a TV, and two bedside lamps.

Triple Room, City View

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Triple Room, River View

A hotel room with a bed, two armchairs, a small table, a desk, a TV, and a large mirror.

Triple Room, River View

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, Hot Tub, River View (with Balcony)

A modern hotel room with a large bed, built-in wardrobe, a seating area, and a sofa.

Suite, Hot Tub, River View (with Balcony)

10.0 out of 10
Exceptional
(10 reviews)
  • River view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite with Sofa Bed

A hotel room with two beds, a large mirror, and a view of a balcony with curtains.

Junior Suite with Sofa Bed

  • River view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Romantic Suite, 1 King Bed, Balcony, River View

A modern hotel room with a large bed, a sitting area with a round table, a bathtub, and a separate bathroom with a vanity and mirror.

Romantic Suite, 1 King Bed, Balcony, River View

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, City View (Queenroom)

A hotel room with a large bed, bedside lamps, a TV, and a view of the outdoors through a window.

Double Room, City View (Queenroom)

9.0 out of 10
Wonderful
(11 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, River View

A hotel room with a bed, two armchairs, a small table, a desk, a TV, and a large mirror.

Superior Double Room, River View

9.8 out of 10
Exceptional
(6 reviews)
  • River view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

DOUBLE CITY VIEW TWO DOUBLE BEDS

  • Sleeps 4

DOUBLE CITY VIEW

  • Sleeps 4

View all photos for Double city view

Hypo-allergenic bedding available, minibar, in-room safe, desk

Double city view

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed
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About the area

Located in Old Town Lucerne, a neighborhood in Lucerne, Hotel Des Balances is in a shopping district and on the waterfront. Rosengart Collection and Natur-Museum are cultural highlights, and some of the area's landmarks include Chapel Bridge and Mill Bridge. Gletschergarten Museum and Spiegellabyrinth are also worth visiting. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Lucerne travel guide
Map
Weinmarkt, Lucerne, LU, 6004

What's nearby

  • A historic riverside town with a prominent red-roofed building and a reflection of the architecture in the calm water.
    Lucerne Town Hall
    2 min walk - 0.2 km
  • A riverside town with historic buildings, a prominent tower, and a bridge over the water.
    Chapel Bridge
    3 min walk - 0.3 km
  • A coastal town with buildings, a church, and mountains in the background.
    Hertensteinstrasse
    3 min walk - 0.3 km
  • A lake with boats, a mountain, and buildings in the background.
    KKL Lucerne
    8 min walk - 0.7 km
  • A stone sarcophagus with a lion lying down, inscribed with text.
    Lion Monument
    10 min walk - 0.8 km

Getting around

  • Lucerne (QLJ-Lucerne Train Station)
    8 min walk
  • Zurich Airport (ZRH)
    67 min drive

Restaurants

  • Mr. Pickwick Pub Luzern
    3 min walk
  • Mill'Feuille
    2 min walk
  • Starbucks
    3 min walk
  • Rathaus Brauerei
    2 min walk
  • Bierliebe & Friends
    3 min walk

About this property

Hotel Des Balances

  • Luxury upscale hotel by the river
  • Located close to Chapel Bridge, Hotel Des Balances provides a terrace, dry cleaning/laundry services, and a bar. The on-site French cuisine restaurant, Restaurant Balances, offers breakfast, lunch, dinner, and al fresco dining. In addition to a 24-hour business center, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
    • Tour/ticket assistance, concierge services, and luggage storage
    • A banquet hall, a front-desk safe, and smoke-free premises
    • Guest reviews speak highly of the helpful staff, first-rate property condition, and location
  • Room features
  • All 56 rooms have comforts such as air conditioning, as well as perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
  • More conveniences in all rooms include:
    • Bathrooms with shower/tub combinations and free toiletries
    • TVs with satellite channels
    • Electric kettles, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (CHF 35 per night)
  • Valet parking on site (CHF 35 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CHF 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Balances Lounge
  • Restaurant Balances

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,970 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • On a river
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 25 per pet, per day

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CHF 70.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 35 per person
  • Self parking fee: CHF 35 per night
  • Valet parking fee: CHF 35 per day (in/out privileges)
  • Pet fee: CHF 25 per pet, per day
  • Rollaway bed fee: CHF 70.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number KZV-SLU-000020

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Is Hotel Des Balances pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 25 per pet, per day. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Hotel Des Balances?

As of Sept 19, 2026, prices found for a 1-night stay for 2 adults at Hotel Des Balances on Oct 15, 2026 start from CA $600, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for CHF 35 per night. Valet parking is available for CHF 35 per day.

What time is check-in at Hotel Des Balances?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Des Balances?

Check-out is at noon.

Does Hotel Des Balances provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Des Balances located?

Located in Old Town Lucerne, this luxury hotel is steps from Lucerne Town Hall and Chapel Bridge. Rosengart Collection and Jesuit Church are just steps away. Lucerne (QLJ-Lucerne Train Station) is 8 minutes by foot and Lucerne Station is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Des Balances Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 767 out of 974 reviews
Rating 8 - Good. 158 out of 974 reviews
Rating 6 - Okay. 26 out of 974 reviews
Rating 4 - Poor. 12 out of 974 reviews
Rating 2 - Terrible. 11 out of 974 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel des Balance is an extraordinary hotel with a perfect location, a wonderful restaurant and impeccable rooms with views of the river.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Best location, great staff. We enjoyed our time.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience. Best service by the staff and very helpful. Loved my stay here
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful hotel and views, close to transportation, right in the middle of old town. We loved our stay!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location perfect! Restaurant amazing. Best bartenders!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and restaurant.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location , lovely hotel , staff was very helpful and friendly. Would definitely come back.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room with comfortable bed. Friendly and helpful staff. AC worked well. Couldn’t ask for a nicer experience in the old town of Lucerne.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Staff was very helpful. The restaurant has a well located terrace and the food was excellent.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with great views and location
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable and well appointed room. Front desk staff was very helpful and friendly. Our rooms had a lovely river view that made the terrace irresistible, especially at night. The location was great for sightseeing and enjoying restaurants. It was a great choice for us.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the train station, boats and shopping.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel great location!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located and so much charm in this hotel Much nicer than normal modern ones
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent attention, beautiful location.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!! Great rooms and friendly staff. Perfect location in the city, too!
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, location was great, room was beautiful.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an expensive hotel BUT you are on the river!! Pretty much ZERO room amenities so that was disappointing. The River is the amenity. Dinner WAS terrific. $$$$ I’m glad we stayed but this was my 4th hotel in Switzerland in the past 2 weeks as we traveled around and it was by far the most expensive and definitely had the least amenities. All other hotels had fantastic coffee stations, water, sodas, ice cream bars, a tote! And so much more.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely historic property in an ideal location. Close to the train station - ten minute walk - and beautiful view from our terrace. Definitely looks and feels upscale. We felt like we were in a storybook. We enjoyed the free ice cream they offer guests throughout the day and the chocolates in our room. We had a suite.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location! Right next to river & restaurants, excellent bar just outside entrance. Very clean & courteous staff, rooms are small with no microwave. Would definitely stay here again!
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was extremely small and bathroom was smaller. Otherwise, the location was perfect and everything else was excellent. The restaurant is exceptional.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very classy hotel. The location is perfect and the staff was so friendly and welcoming.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, nice location
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and views.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excellent hotel, service of the room was outstanding. Great view and location. Highly recommend it.
Stayed 3 nights in Dec 2025