Junior Suite, 1 King Bed, Non Smoking

Reviews of DoubleTree by Hilton London - Greenwich

4 out of 5
DoubleTree by Hilton London - Greenwich
Catherine Grove, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 548 out of 1001 reviews" "
Rating 8 - Good. 311 out of 1001 reviews" "
Rating 6 - Okay. 70 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Rose-Ann

Travelled with partner
The shower layout leaves for a very wet bathroom floor after a shower
Stayed 4 nights in May 2024

2/10 Terrible

Kantubhai, Ga

Travelled with partner
Near tube 🚇 station,
Stayed 2 nights in May 2024

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although only stayed one night, all the staff were very friendly and full of smiles
Stayed 1 night in May 2024
Response from Saketh on May 28, 2024
Dear Mr. Justin,Thank you for taking time to give your amazing feedback.We're glad to hear that our friendly staff and their smiles made your stay more enjoyable.We look forward to welcoming you back soon again for longer stay next time.Kind regards,Saketh GargulaGuest Relation Manager.

10/10 Excellent

Lucinda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable hotel and friendly staff
Stayed 2 nights in May 2024
Response from SAKETH on May 28, 2024
Dear Lucinda,Thank you very much for your fantastic feedback. We're delighted to hear that you found our hotel comfortable and our staff friendly. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service.We look forward to welcoming you back on your next visit!Warm regards,Saketh GargulaGuest Relation Manager.

10/10 Excellent

Edward

Travelled with partner
Liked: Amenities
Everything was perfect. It is like a home from home.
Stayed 1 night in May 2024
Response from Andra Vasile on May 21, 2024
Dear Edward, Thank you very much for taking the time to share your feedback and we appreciate your review!We are looking forward to your return!Kind Regards,Andra VasileFront Office Manager

10/10 Excellent

CLAIRE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and staff very welcoming and friendly . Gave you good directions . Thankyou . Rooms are well kept well done Housekeeping.
Stayed 3 nights in May 2024
Response from SAKETH on May 15, 2024
Dear Ms. Claire,Thank you very much for your kind words and positive feedback.We're delighted to hear that you enjoyed your stay with us and that our staff made you feel welcome. It's wonderful to know that you found our directions helpful and that our housekeeping team maintained your room to your satisfaction.We look forward to welcoming you back on your next visit.Kind Regards,Saketh GargulaGuest Relations manager.

10/10 Excellent

Stephen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and only 10 minutes from all the activities in Greenwich. 4 minutes to DLR.
Stayed 3 nights in May 2024
Response from Saketh on May 12, 2024
Dear Mr. Stephen,Thank you very much for taking your valuable time to share your excellent feedback. Its really good to know that you enjoyed your stay with us.We look forward to welcoming you again in future. Kind Regards,Saketh GargulaGuest Relations Manager.

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quite and safety,but problem of packing.
Stayed 1 night in Apr 2024
Response from Andra Vasile, Front Office Manager on May 1, 2024
Dear Albert, Thank you for taking the time to share your feedback! We hope to have the opportunity to welcome you back soon.Kind Regards,

10/10 Excellent

Obinna, Aberdeen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did find the staff very helpful, especially Mr Warisa who was very responsive.
Stayed 3 nights in Apr 2024
Response from Andra Vasile, Front Office Manager on May 1, 2024
Dear Obinna, Thank you for your positive feedback, especially regarding Mr. Wasim's helpfulness. We'll make sure to pass on your kind words to him. We look forward to welcoming you back soon!Kind Regards,

10/10 Excellent

viktoria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andra Vasile, Front Office Manager on Apr 23, 2024
Dear Viktoria, Thank you for taking the time to leave us a 5/5 rating! We are delighted that you had a great experience with us. Your satisfaction is our priority, and we look forward to serving you again in the future.

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andra Vasile, Front Office Manager on May 1, 2024
Dear Thomas,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to DoubleTree by Hilton London Greenwich soon.Kind Regards,

6/10 Okay

Alex

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Andra Vasile, Front Office Manager on May 2, 2024
Dear Alex,Thank you for your rating! We are happy to know that you had an overall good stay with us!We hope to have the opportunity to welcome you soon again!Regards,

10/10 Excellent

Nigel

Stayed 2 nights in Apr 2024
Response from Andra Vasile, Front Office Manager on May 1, 2024
Dear Nigel, We are delighted to hear that your stay was exceptional! Thank you for choosing our hotel and sharing your review. We look forward to welcoming you back soon!Kind Regards,

2/10 Terrible

Dual

Bad terrible customer service
Stayed 2 nights in Mar 2024
Response from Andra Vasile, Front Office Manager on May 4, 2024
Dear Duval, Thank you for taking the time to leave a review. We appreciate all feedback, whether positive or constructive. If there are specific areas where we can improve or if you have any concerns, please feel free to contact us directly. We value your input and are committed to continuously enhancing our services.Regards,Andra VasileFront Office Manager

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cannot fault this hotel. Staff were great. Very clean. Would recommend highly
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from Imran Shaikh on Mar 4, 2024
Dear Mark,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

6/10 Okay

Knowledge

Stayed 1 night in Feb 2024
Response from Saketh on May 15, 2024
Dear Knowledge,Thank you for your rating! We are happy to know that you had an overall good stay with us!We hope to have the opportunity to welcome you soon again!Kind Regards,Saketh GargulaGuest Relation Manager.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, clean, lovely staff
Stayed 1 night in Feb 2024
Response from Imran Shaikh on Feb 22, 2024
Dear Michael,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Imran Shaikh on Feb 20, 2024
Dear Steve,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

8/10 Good

Emoefeke

Stayed 1 night in Feb 2024
Response from Imran Shaikh on Feb 20, 2024
Dear Emoefeke,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

8/10 Good

DAVID

Stayed 3 nights in Feb 2024
Response from Imran Shaikh on Feb 20, 2024
Dear David,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

6/10 Okay

Jacqueline

Stayed 4 nights in Feb 2024
Response from Imran Shaikh on Feb 20, 2024
Dear Jacqueline,Thank you for your valuable feedback. It was unfortunate that some aspects of your experience did not reflect the usual standard of experience that we provide to our guests. Kindly accept our sincerest apologies.Sincerely,Imran ShaikhGuest Relations Manager

10/10 Excellent

Lester

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff manager was great I would stay here again no problem.
Stayed 1 night in Feb 2024
Response from Imran Shaikh on Feb 20, 2024
Dear Lester,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

8/10 Good

Paul

Stayed 1 night in Feb 2024
Response from Imran Shaikh on Feb 20, 2024
Dear Paul,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Steviejo

Stayed 2 nights in Feb 2024
Response from Imran Shaikh on Feb 6, 2024
Dear Steviejo,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Imran Shaikh on Jan 31, 2024
Dear John,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Martyn

Stayed 1 night in Jan 2024
Response from Imran Shaikh on Jan 31, 2024
Dear Martyn,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

2/10 Terrible

Kyungsuk

Stayed 2 nights in Jan 2024
Response from Imran Shaikh on Jan 22, 2024
Dear Kyungsuk,Thank you for your valuable feedback. It was unfortunate that some aspects of your experience did not reflect the usual standard of experience that we provide to our guests. Kindly accept our sincerest apologies.Sincerely,Imran ShaikhGuest Relations Manager

8/10 Good

Quentin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
Very comfortable stay but tiny rooms
Stayed 1 night in Jan 2024
Response from Imran Shaikh on Jan 15, 2024
Dear Quentin,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

8/10 Good

Zubaidah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Imran Shaikh on Jan 15, 2024
Dear Zubaidah,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

4/10 Poor

Hye Won

Stayed 13 nights in Dec 2023
Response from Imran Shaikh on Jan 15, 2024
Dear Hye,Thank you for your valuable feedback. It was unfortunate that some aspects of your experience did not reflect the usual standard of experience that we provide to our guests. Kindly accept our sincerest apologies.Sincerely,Imran ShaikhGuest Relations Manager

8/10 Good

richard

Stayed 1 night in Jan 2024
Response from Imran Shaikh on Jan 31, 2024
Dear Richard,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

6/10 Okay

John

Travelled with partner
It was OK for the price, but the room was small, it had a very small window which was above head height, so couldn’t see out. Very difficult to walk around the bed. Breakfast was good
Stayed 1 night in Jan 2024
Response from Imran Shaikh on Jan 9, 2024
Dear John,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

8/10 Good

Debra

Stayed 2 nights in Jan 2024
Response from Imran Shaikh on Jan 9, 2024
Dear Debra,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

4/10 Poor

MAMTA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
First of all the mirror in the bathroom fell on my husbands hand. When we notify the front desk no one enquired about his hand because he did tell front desk that it fell on his hand and that iy was hurting. During check out the manager asked how his hand was. At that point it was still hurting. But they didnt offer any discounts or anything else. Second they didnt have any microwave on the property for guest to use. When i asked the fully operating bar/ restaurant for a fork they said they didnt have any available. Which was very strange. Not happy with service at all.
Stayed 5 nights in Dec 2023
Response from Imran Shaikh on Jan 9, 2024
Dear Mamta,Thank you for your valuable feedback. It was unfortunate that some aspects of your experience did not reflect the usual standard of experience that we provide to our guests. Kindly accept our sincerest apologies.Rest assured, your comments have been taken into serious consideration and will be addressed accordingly.We look forward to having the opportunity to welcome you back.Sincerely,Imran ShaikhGuest Relations Manager

10/10 Excellent

zhang

Stayed 5 nights in Dec 2023
Response from Imran Shaikh on Dec 27, 2023
Dear Zhang,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Imran Shaikh on Dec 19, 2023
Dear Georgina,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

??, Glasgow

Stayed 3 nights in Dec 2023
Response from Imran Shaikh on Jan 4, 2024
Dear Guest,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

2/10 Terrible

Mark

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The communal parts of the hotel were very nice, clean and tidy. Staff very pleasant and helpful. Outstanding breakfast. The room was appalling, small cluttered with unnecessary furniture. The decoration was tired, old and worn. Bathroom was old, dirty, mouldy with a cracked sink and generally unpleasant. I booked an executive room on the 8th floor, only one lift was working and that only went to the 7th floor!! How can you have only one lift in a hotel this size, very poor show Hilton!!
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Greenwich Team on Dec 15, 2023
Dear Mark, Thank you for your recent review. We're delighted you enjoyed our communal areas, friendly staff, and the breakfast during your stay.We're truly sorry that your room didn't meet expectations and for the inconvenience caused by the lift situation. Your comments have been taken seriously, and we're actively addressing these issues to ensure a better experience for our guests in the future.We appreciate your feedback, and we hope to have the chance to welcome you back for an improved stay.

10/10 Excellent

Khadiijo Leila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Imran Shaikh on Dec 17, 2023
Dear Khadiijo,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. Walking distance to Greenwich and the river area. Friendly staff. Safe parking. Room was small but clean and had everything we need. Will stay here again.
Stayed 1 night in Dec 2023
Response from Imran Shaikh on Dec 17, 2023
Dear Robin,We would like to express our deepest gratitude for choosing DoubleTree by Hilton London Greenwich. It was a pleasure to welcome you as our valued guest. Providing the best experience for our guests has always been our priority and on behalf of the team, I would like to thank you for taking the time to share your honest feedback with us. We appreciate your comment about our services and team members, and we look forward to welcoming you back to DoubleTree by Hilton London Greenwich.Best Regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Imran Shaikh on Dec 17, 2023
Dear Jayne,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Imran Shaikh on Dec 17, 2023
Dear Dominic,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Christine S

Stayed 3 nights in Dec 2023
Response from Imran Shaikh on Dec 17, 2023
Dear Christine,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Imran Shaikh on Dec 27, 2023
Dear Ryan,Thank you for your valuable feedback. It was unfortunate that some aspects of your experience did not reflect the usual standard of experience that we provide to our guests. Kindly accept our sincerest apologies.We look forward to having the opportunity to welcome you back.Sincerely,Imran ShaikhGuest Relations Manager

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023
Response from Imran Shaikh on Dec 17, 2023
Dear Patricia,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Kelvin

Stayed 1 night in Nov 2023
Response from Imran Shaikh on Dec 20, 2023
Dear Kelvin,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

6/10 Okay

TRACY

Business traveller
Not in Greenwich - beware tourists
Not in Greenwich so please check where it is on the map. Overpriced for what it is. Poor quality materials and upgrade but clean and staff courteous.
Stayed 1 night in Nov 2023
Response from Imran Shaikh on Dec 17, 2023
Dear Tracy,Thank you for your valuable feedback. It was unfortunate that some aspects of your experience did not reflect the usual standard of experience that we provide to our guests. Kindly accept our sincerest apologies.Rest assured, your comments have been taken into serious consideration and will be addressed accordingly.Sincerely,Imran ShaikhGuest Relations Manager

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Imran Shaikh on Dec 17, 2023
Dear Edna,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager

10/10 Excellent

Frankie

Stayed 1 night in Nov 2023
Response from Imran Shaikh on Dec 17, 2023
Dear Frankie,Thank you for taking the time to share your compliment with us.We are delighted that you had a great stay with us. Your positive review will certainly motivate us further in our mission to completely delight and satisfy our guests.My team and I look forward to the pleasure of welcoming you again.Best regards,Imran ShaikhGuest Relations Manager