I recently stayed at the Pestana Hotel in London and was disappointed by the outdated facilities and lack of cleanliness. The hotel corridors had unattended food trays throughout my visit, and the spa’s old, smelly towels along with a poorly maintained pool were a letdown. Additionally, witnessing staff arguments and experiencing indifferent service did not help. Although the room featured a modern TV and the bed was comfortable, these small positives were overshadowed by the overall negatives. I’d advise looking at other options in London.