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Reviews of Hampton Inn by Hilton Lincoln

2.5 out of 5
Hampton Inn by Hilton Lincoln
1019 North Heitmann Drive, Lincoln, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 334 out of 517 reviews" "
Rating 8 - Good. 124 out of 517 reviews" "
Rating 6 - Okay. 24 out of 517 reviews" "
Rating 4 - Poor. 18 out of 517 reviews" "
Rating 2 - Terrible. 17 out of 517 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Keith, Lindenhurst

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The inner door on our shower was off the track.
Stayed 1 night in Apr 2024
Response from Front Desk on May 6, 2024
Sorry for this inconvenience.

2/10 Terrible

Michael

Travelled with partner
Disliked: Staff & service
I had made an incorrect reservation on Expedia. I made the reservation for a week later than required. When I called, i was told a correction would be made. I arrived on the intended date and paid for that night. However, a week later, Amber denied my cancellation request so I was charged again for the original date when I was not there. Be careful when making a reservation at this location!
Stayed 1 night in Apr 2024
Response from Front Desk on May 6, 2024
This is not within our control to approve or cancel reservations made through Expedia. This is something that is done on the 3rd party side.

10/10 Excellent

Sandranel

Travelled with family
Liked: Amenities
Convenient. Great staff. Very nice.
Stayed 1 night in Apr 2024
Response from Front Desk on May 5, 2024
Thank you for the wonderful review.

10/10 Excellent

Graham

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had 2 rooms for 2 nights. The accommodations were clean, everything was stocked and everything worked. The beds were fine. The breakfast was lovely, lots of variety. The pool was nice, the hot tub was closed (boo!). The only thing I thought strange was I had a smoking room which was attached (by a door) to a non smoking room, they called down and complained due to the smell. Obviously smell carries to the attached room.
Stayed 2 nights in Apr 2024
Response from Front Desk on May 5, 2024
Thank you for the nice review of the hotel. We do apologize for the disappointment of the hot tub no longer being an amenity of the hotel. We discontinued this over 2 years ago do to maintenance issues with it.

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management and staff are all very cordial and helpful. I would like to encourage you to put some kind of coloring on the edge of the sidewalks. There is a little bit of a drop off and because the sidewalk and the driveway are both concrete, it can be challenging to see the edge, a person could slip off of that easily by Misjudgiing.
Stayed 1 night in Apr 2024
Response from Front Desk on May 5, 2024
Thank you for the wonderful words regarding our staff.We will pass the recommendations on the pavements on to the owners as well.

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and affordable. Just minutes off the highway.
Stayed 1 night in Apr 2024
Response from Front Desk on May 5, 2024
Thank you for the very pleasant review

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Apr 2024
Response from Front Desk on May 5, 2024
Thank you for the positive feedback

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located right off the highway. Clean, quiet, comfortable. Friendly staff.
Stayed 1 night in Apr 2024
Response from Front Desk on May 5, 2024
Thank you very much for the positive review.

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on May 5, 2024
Thank you for the positive score

2/10 Terrible

Donata

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Was not told at check in that pool was closed. Didnt know till later when we went down to relax and swim that there was a note on the door. Would have went elsewhere had we known before paying.
Stayed 1 night in Apr 2024
Response from Front Desk on May 5, 2024
Thank you for the feedback and sorry for the inconvenience of a chemical imbalance causing the closure of the pool.

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciate the quiet rooms. It’s easy to concentrate on what I need to do for work.
Stayed 1 night in Apr 2024
Response from Front Desk on May 5, 2024
Thank you for the review

6/10 Okay

Jared

Stayed 6 nights in Mar 2024
Response from Front Desk on May 5, 2024
I wish you would have given a review so we could respond or try to fix what may not have been up to par for you.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Non-Smoking room?
Reserved a non-smoking room and got a room with an ashtray and multiple cigarette burns on the floor. Gross.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 17, 2024
Although we do apologize for the room type change, you did check in at 8:30 AM when checkin is NOT until 3PM. The only room available was an upgrade to a KING although it is smoking.

8/10 Good

R Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, rooms weren't terrible. Overall, not a bad place to stay by yourself when you get ghosted.
Stayed 1 night in Jan 2024
Response from Front Desk on Mar 17, 2024
THANK YOU FOR YOUR REVIEW.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Chad

Stayed 1 night in Dec 2023

6/10 Okay

Dave

Travelled with family
Liked: Staff & service
Just average. Unexpressed
Stayed 1 night in Dec 2023

4/10 Poor

Randall

I didn’t check in due to illness. Do I need to check out?
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 4, 2023
Thank you, your stay came through as a No Show so you do not need to do anything. Thank you

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I had flies all over my room and so did my coworker. Very outdated won’t be back.
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 5, 2023
We do apologize for the flies as it is fall in the midwest. Also, we are do for a full renovation before 2025, and hope you will try us again if you are in the area.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Staff was friendly and accommodating. Breakfast was great.
Stayed 2 nights in Oct 2023
Response from Front Desk on Nov 5, 2023
Thank you for your kind review of your stay.

10/10 Excellent

Lisa

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway, shopping and restaurants.
Stayed 2 nights in Oct 2023
Response from Front Desk on Nov 5, 2023
Thank you for your responses

8/10 Good

brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Pet fee was too high.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 22, 2023
Thank you for your feedback.

10/10 Excellent

Eric

Stayed 1 night in Sep 2023
Response from Front Desk on Sep 25, 2023
Thank you for the amazing review

10/10 Excellent

Pamela

Travelled with family
Liked: Amenities
Very nice hotel. Love that Cracker Barrel is next door. The hotel desk clerk was extremely friendly and helpful.
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 25, 2023
Thank you for the great review.

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and knowledgeable staff . Clean environment, rooms and perfect distance to/from Springfield.
Stayed 3 nights in Aug 2023
Response from Front Desk on Aug 28, 2023
Thank you for your review. We hope to see you again when in the area.

8/10 Good

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Staff was friendly and helpful, room was clean, beds and pillows VERY comfortable, good breakfast, conveniently located right off the interstate. Would definitely stay here again.
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 28, 2023
Thank you for your review! We hope to see you again in the future.

8/10 Good

LARRY, Lombard

Liked: Cleanliness, staff & service, property conditions & facilities
Well keep easy access.
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 28, 2023
Thank you for your review.

10/10 Excellent

Guy Anthony

Travelled with partner
Liked: Property conditions & facilities
Recommend this facility
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 13, 2023
Thank you very much for your review and recommending us. Please stay again if you are in the area.

8/10 Good

Dianna

Stayed 1 night in Jul 2023
Response from Front Desk on Aug 13, 2023
Thank you for staying and giving us a review. Please stay again in you are in the area.

10/10 Excellent

Michael, Scott AFB

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Very clean room and common areas. Nice pool.
Stayed 1 night in Jul 2023
Response from Front Desk on Aug 13, 2023
Thank you for the positive review. Please stay with us when in the area.

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Could use an update, but doesn't NEED one.
The staff was great but the room furniture seemed like it was from 2000. The furniture was surprisingly in great shape despite looking very outdated. My mattress in particular was slightly less comfortable than the other. None of these things are really complaints as the place was very clean and seemed well taken care of.
Stayed 2 nights in Jul 2023
Response from Front Desk on Aug 13, 2023
Thank you for the review! Yes we are due for an update by 2025 and are in the very early stages of this. It is nice to hear we are doing well, we strive to make your stay welcoming.

8/10 Good

SUE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Front Desk on Jul 5, 2023
Thank you for reviewing our property.

2/10 Terrible

Lisa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep on going!
Would not recommend this particular Hampton Inn. It was dirty and smelled of mold in the entrance and breakfast room. Our room had a horrible smoked in smell. Unfortunately we stayed because our regular hotel was experiencing a power outage and it was late at night. Breakfast was not appetizing. The coffee was good though.
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 5, 2023
Thank you for taking time to give us a review. We are sorry to hear we were not up to your liking. You in fact did book a smoking room so of course smoking is allowed in it. We also had the same power outage causing issues with many things not working correctly, including exhaust fans. Breakfast is the standard Hampton breakfast served under Hilton standards.

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
Stayed for one night. Convenient location right of interstate highway. Staff was nice, and hotel was relatively clean (some room for improvement). Overall an average hotel with not a lot of extras.
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 5, 2023
Thank you for taking the time to review our location. We are in deed due for an update very soon.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Front Desk on Jul 5, 2023
Thank you for the review of our hotel.

4/10 Poor

Kelly

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Front Desk on Jul 5, 2023
Thank you for your review of our property.

8/10 Good

Kenneth

Travelled with partner
Liked: Staff & service, property conditions & facilities
A nice properly right next to Cracker Barrel, what more can you say
Stayed 5 nights in Jun 2023
Response from Front Desk on Jul 5, 2023
Thank you for the review of our hotel

10/10 Excellent

Charles D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Front Desk on Jul 5, 2023
Thank you for the review of our hotel.

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean. Staff was welcoming and check in was fast and easy.
Stayed 1 night in May 2023
Response from Front Desk on Jun 1, 2023
Thank you for the positive review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Front Desk on Jun 1, 2023
Thank you for your review. If there was an issue that caused you to score the score you did, please let us know where we can improve.

10/10 Excellent

Wayne P.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from the highway.
Stayed 1 night in May 2023
Response from Front Desk on Jun 1, 2023
Thank you for the positive review.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t really have an issue with the room. It was clean. But you could hear the neighbors and guest upstairs. They were really loud or the walls and floors are really thin. For the cost of the room I would not expect to not be woken up by the people in surrounding rooms. I wouldn’t stay here again due to that.
Stayed 1 night in Apr 2023
Response from Front Desk on Jun 1, 2023
Thank you for responding to our survey. I am sorry to hear you had noisy neighbors, our walls are consistant with hotel guidelines. At any hotel you stay in the future, PLEASE let the desk know when you have an issue such as this, then it can be addressed with the guest causing the noise. Please consider us in the future if you are in the area.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with a friendly staff.
Stayed 1 night in Apr 2023
Response from Front Desk on Jun 1, 2023
Thank you for the positive review.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Front Desk on Jun 1, 2023
Thank you for the positive review.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is easily accessible to interstate.
Stayed 1 night in Apr 2023
Response from Front Desk on Jun 1, 2023
Thank you for the positive review.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and staff was friendly!
Stayed 1 night in Mar 2023

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk strap very friendly
Stayed 1 night in Mar 2023

10/10 Excellent

Dianna

Stayed 1 night in Mar 2023

6/10 Okay

Chris

Liked: Amenities
Stayed 1 night in Feb 2023