Forfaits vacances – Lancaster

Très bel endroit, très propre. Peu de restaurants accessibles à pied. Aucun transport disponible si vous ne voulez pas prendre votre véhicule. Je retournerais à cet endroit quand même sans hésiter.

Nous avions un Condo de 2 chambres très spacieux et relativement propre. Cependant, il y avait une odeur de moisissures à l'intérieur très dérangeante, peut-être à cause des tapis. La décoration est démodé et il n'y a aucun service au chambre. On doit faire son lit et conserver ces serviettes si l'on reste plus d'une nuit. De plus, on a manqué de papier de toilette dans une des salles de bains. Sans l'odeur épouvantable, le Condo aurait été correct.

DO NOT STAY HERE——What should have been a relaxing stay turned into an infuriating and exhausting ordeal due to gross negligence and unprofessional conduct by the property management company overseeing this privately owned condo. On my second day I left briefly for breakfast and after I returned I was shocked to discover that the door code to my condo did not work, leaving me locked out of the property. I called the property management office multiple times before anyone answered. When I finally did get through, I was placed on hold for over 50 minutes before anyone offered assistance. Being stranded outside the property that I paid for is completely unacceptable. Also the shower-head broke off, rendering one of the bathrooms unusable. I was happy to pay the nightly rate but I requested a refund of the property management fee, given that the services it supposedly covered—responsiveness, maintenance, and reliable access—were nonexistent. My request was denied, and instead I was offered a $250 voucher, which is entirely insufficient and frankly insulting given the circumstances. What I received was hours of inconvenience, unresponsiveness, and unacceptable conditions. I would NOT recommend this property as long as it’s being managed by Eurorentals.