Lisbon Vacation Packages

The south was amazing. They help us with our requests. They made us feel very welcome. My girlfriend and I were sharing a special moment on this day and this stuff in hotel over or made it better than we thought.

Staff, clean room

Quiet,clean,close to everything you could possibly need!!

The hotel is in a great location and is clean and comfortable. The outdoor pool and hot tub are nice, although we had to wander around and find them on our own. The property is large and big parts of it are under renovation. I'm sure it will be very nice when it's done, but right now it's difficult to navigate. Our key stopped working midway through our stay. There was an employee nearby who attempted to help us get in with his universal key, but his didn't work either. Then, the people in the room next to us walked up and also couldn't get in. We walked to the front desk and there were multiple other customers whose keys had quit working. The front desk employee insinuated it was because we were all keeping our keys too near our phones. I don't believe that was the case. My biggest problem with this hotel has come after our stay. I had prepaid for the room through hotels.com and knew that I would need to pay a resort fee at stay. I gave them my card upon arrival to pay the resort fee (and maybe put a deposit down for incidentals). Instead, they charged me the resort fee PLUS an extra $249. They claim this was just a temporary hold and will fall off in 2-5 days, but it has been a full week, it is a full charge that has been processed on my card and it's much more than the $50 or $100 charges that are common at other hotels. I am still fighting this battle, so if you stay here, watch your charges carefully.