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Reviews of Arenal Montechiari Hotel

3 out of 5
Arenal Montechiari Hotel
400 mts. norte del banco nacional, La Fortuna, Alajuela

Reviews

8.4

Very good

Rating 10 - Excellent. 117 out of 253 reviews" "
Rating 8 - Good. 82 out of 253 reviews" "
Rating 6 - Okay. 37 out of 253 reviews" "
Rating 4 - Poor. 12 out of 253 reviews" "
Rating 2 - Terrible. 5 out of 253 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, nice and clean. Only negative would be the beds werent very comfortable.
Stayed 2 nights in Mar 2024

8/10 Good

Ken

Liked: Staff & service, property conditions & facilities
Was a bit on the rustic side but clean enough. Very beautiful grounds and awesome views of Arenal Volcano.
Stayed 1 night in Mar 2024

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service
They have a pond like area not maintained. Electrical panel main box was exposed, no covers. I stayed in cottage 42. Lights need upgrade to more brightness inside home. Need trimming of leaves at entrance.
Stayed 1 night in Mar 2024

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful garden setting just outside town
Stayed 2 nights in Feb 2024

10/10 Excellent

Teagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here. The rooms were clean and had everything you need, including a/c. The property itself is very lush and beautiful. It is very walkable. You can take a short walk to La Fortuna where you can find any type of food you desire. I loved the area and my stay at Arenal Montechiari.
Stayed 2 nights in Feb 2024

2/10 Terrible

jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
worse service
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Carole

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property grounds with a beautiful view of Arenal Volcano. Would stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

SARA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Roger

Liked: Cleanliness
Disliked: Property conditions & facilities
The bad......The lights were dim, she shower fluctuated a lot without moving the setting. Pillows and beds were worn out, not enough pool chairs, no place to set toiletries or clothes. The good......people cleaning everywhere, pool was clean, sheets were clean, conveniently located, good breakfast, a/c worked well.
Stayed 3 nights in Jan 2024

10/10 Excellent

Rolando Cazales

Stayed 2 nights in Jan 2024

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location and GORGEOUS facilities!
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable and charming place to stay. Beautiful gardens with many birds in the morning. Lovely breakfast. Great place to stay!

10/10 Excellent

Paul

Stayed 1 night in Jan 2024

6/10 Okay

Chirag

The property is old. The bathroom is small. Shower was good but the toilet and sink were finicky - had to operate them just right so they didn't drip. We were assigned a cabin right next to the heavily trafficked area so got noisy at times. There were empty cabins away from the reception area but not sure why we were not given those. Breakfast was good. Wifi only works near the reception and breakfast area.
Stayed 2 nights in Dec 2023

8/10 Good

FRANÇOIS

Liked: Cleanliness, staff & service, property conditions & facilities
Well located, good price
Stayed 3 nights in Dec 2023

10/10 Excellent

Sylvie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-the staff at the reception were very friendly -the grounds were amazing, view of the Arenal Volcano was awesome -easy walk to the downtown area with wonderful restaurants and shops
Stayed 4 nights in Dec 2023

8/10 Good

Irena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, beautiful grounds
Very nice hotel close to the city center. Only downside was no wi-fi in the rooms.
Stayed 1 night in Dec 2023

8/10 Good

Sunil

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location. Close to town for easy walking but far enough to not hear town noise. Staff are great and very helpful. Rooms were clean and comfortable. No wifi in cabins. Breakfast was good.
Stayed 3 nights in Dec 2023

8/10 Good

Vadim, Scotts Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Charis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place is beautiful and the staff was friendly. It's walking distance to the town square. The rooms have air conditioning which is nice because it can be so hot outside so nice to walk into a cool room. My son loved the pool. Breakfast was yummy and served buffet style. It also changed slightly each morning. The staff even showed us the ice machine which was nice to fill up our water bottles. I found this place by a recommendation from my friend and I would recommend.
Stayed 3 nights in Nov 2023

4/10 Poor

David, Green Cove Springs

Travelled with partner
The check in was terrible. The guy was rude and it seemed we inconvenienced him. There is no wifi in the rooms and you have to walk in the rain to the restaurant or reception for service. The shower pressure was not strong and the toilet did not flush. To make matters worse my wife was bitten all over the body.. we assume bed bites. Overall poor experience.
Stayed 2 nights in Aug 2023

2/10 Terrible

Nery

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool couldn’t be used, the wifi didn’t work, tv didn’t work, the place was noisy due to construction starting before 7am, the room was not ready at 3 pm and they only provided 2 towels for 4 people, the toilet back up, we got move to a different smaller room and there was not running water after 9am. I do NOT recommend this place to anyone. I wish I could get my money back.
Stayed 2 nights in Jul 2023

6/10 Okay

Ludivine, Concord

Travelled with family and small children
Liked: Cleanliness
Overall nice but just getting extra toilet paper whenever we would run out was always difficult. Wi-Fi is not available in the rooms - only at the breakfast area. Breakfast food was ok but not great quality and always the same. Nice gardens and view on the volcano
Stayed 3 nights in Jul 2023

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness
The office staff were friendly and helpful, however the overall rating was bought down by the breakfast staff who seemed unhappy and disinterested.
Stayed 3 nights in Jul 2023

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay here was one of the highlights of our 9 days in Costa Rica! The young man who checked us in was so nice and helpful! He had great recommendations that helped maximize our time there, and he even called the rental car agency to get their exact location and then put that in my GPS for me. The bungalows were charming and peaceful, and the breakfast was authentic, with enough choices to satisfy our group of 8. The busyness and action of the town was a short walk away, but the property was set back and surrounded by trees, giving it a very relaxing and peaceful ambiance. Watching the rain fall from the rocking chairs on the front porch in a jungle like environment was the perfect ending to an 'on the go' and busy vacation!
Stayed 1 night in Jun 2023
Response from Gerencia on Jul 3, 2023
Hello, thank you very much for your good comments, it was a pleasure for us to serve you

10/10 Excellent

Nancy

Stayed 1 night in Jul 2023

10/10 Excellent

Melany

Stayed 1 night in Apr 2023

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arenal volcano view, the area , walking distance to restaurant and bars, the nature surrounding it. We were looking to stay in a cabin but were a bit hesitant (safety) reasons. However, this hotel worked out amazing !
Stayed 2 nights in Apr 2023

4/10 Poor

Cathy

Liked: Staff & service
Disliked: Amenities
Beds are very hard and no in room wifi and tv did not work and no hot water
Stayed 3 nights in Mar 2023

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rustic rooms with good linens and furniture to play cards/eat as a family. The air conditioner was in good condition and so was the fridge. We appreciated the staff who were all very friendly. Loren at the reception even helped us order pizza to our room one evening. This is the one stay where we did not have ants in our room or bathroom. It was clean but the walls could use a good wash. The grounds here are a real plant and bird lovers dream. The volcano view is great on the rare occasion that the sky is clear. Breakfast is sufficient although we wish the restaurant was open for additional meals although the ten minute walk to town was enjoyable and very very safe. Even after dark.
Stayed 2 nights in Mar 2023

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Nice, clean cabin, even nicer people
Stayed 1 night in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful sunset, easy check in, helpful owners, and free breakfast omelette made it order. Can’t conplain for $50.
Stayed 1 night in Mar 2023

6/10 Okay

Melissa

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not as good as we expected
We were never told what time breakfadt was served, nor was it in any of the rules or info. We were really surprised after the advertizing of free Wi-fi, that it could only be used in the office!! NO internet anywhere else. Then, the light outside our room shone thru the window, keeping our room lite up at night, so bright I could read! Lastly, we had trouble getting breakfast because their tour buses crowded the dining room, taking all the tables AND creating a long service line. People were in line ahead of us with dirty plates, indicating they had already gotten food once, and we still hadn't even gotten any.
Stayed 3 nights in Mar 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It was okay …. Staff was nice… beautiful view
The view was spectacular and beautiful. They have an amazing view the Arenal Volcano. The staff was very polite and friendly. I think they need to update and upgrade. They first cabin we were placed in didn’t have a working TV, adequate plumbing or a functioning shower door. We had to demand to be moved but after that the stay was better. The breakfast was delicious they deserve a 10 out of 10. They have WiFi but it only works at the office and cafeteria area.
Stayed 4 nights in Mar 2023

6/10 Okay

Gizella

Stayed 2 nights in Mar 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with beautiful gardens and many (loud) birds in the early morning. The rooms are spacious, the beds comfortable. While the garden has a great mountain view, none of the actual rooms do as stated on the website - they are all facing each other down rows of pathways. Wifi isn't available in the rooms, only reception and restaurant. Breakfast was a buffet with reasonable choice of pancakes, eggs, sausage, toast and fruit. A nice place to stay on a quiet road, but very easy walk right into the centre of La Fortuna.
Stayed 2 nights in Mar 2023

2/10 Terrible

Vikas

Stayed 1 night in Mar 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Fortuna get away
Felt some of the bathroom amenities could be improved. Lighting in the bathroom definitely needs updating. Toiletries were a little lacking. Staff was friendly, helpful and professsional.
Stayed 2 nights in Feb 2023

10/10 Excellent

Florencia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This property delivered in all aspects. It was quiet, beautiful gardens, and cozy cabin. The staff were accommodating to some small requests we had. It is close enough to town to walk, which is very convenient, and the walk felt safe even at night. Free breakfast was convenient, though after 5 days we did get a little tired of having the exact same options; this is just a minor point though. Overall I would recommend this hotel.
Stayed 5 nights in Jan 2023

8/10 Good

Ivor

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Fantastic location but Arenal was clouded in so don’t always expect to see it. Town of La Fortuna (5 min walk) was very touristy and expensive Facility was lovely but weird bed configuration meant you had to climb over the bed when getting into room which were great separated cabins. The biggest issue was the internet didn’t reach rooms but only lobby and restaurant so did emails in the lobby !!! They should invest in extending the range.

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely cabins great service
Lovely hotel with little cabins on a beautiful property. Great birds and even s sloth on the property breakfast is traditional and good. Service was great. Everyone was very friendly and helpful. It’s walking distance to the town and restaurants but perfectly far away to feel like your in nature. Would highly recommend.
Stayed 3 nights in Dec 2022
Response from Gerencia HOTEL on Jan 6, 2023
HelloIt was a pleasure for us to have you stay with us.Thank you very much for such a nice comment.we wait for you soonPura Vida.

10/10 Excellent

Yan Feng

Stayed 2 nights in Dec 2022

8/10 Good

GREGORY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good night stay and close to everything. Great Staff and good breakfast.
Stayed 1 night in Jul 2022
Response from Gerencia on Jul 25, 2022
GOOD MORNING IT WAS A PLEASURE FOR US TO STAY AT THE HOTEL AND BE ABLE TO ATTEND THEM. WE ARE WAITING FOR YOU.

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jul 2022

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and welcoming. The views and continental breakfast were great. The beds were comfortable and the air conditioning worked well. You do start to hear alot of nature throughout the night which made it difficult to sleep and there is no wi-fi in the cabins. If you are looking to unplug, this place is amazing.
Stayed 2 nights in Jun 2022
Response from Gerencia on Jul 25, 2022
IT WAS A PLEASURE TO BE ABLE TO SERVE YOU IN THE BEST WAY. WE LOOK FORWARD TO YOUR SOON VISIT WE ARE WORKING SO THAT THE ROOMS CAN ALSO HAVE WF.

4/10 Poor

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
This is actually a lovely property, quiet and relaxing in the shadow of the Arenal Volcano. My issue is that I was double charged for my stay at the end of March. I was a single traveller booked for 3 nights. On my second day, the hotel staff asked that I do them the favour of relocating for a night to another hotel close by. They offered the compensation of a night for this. I agreed, packed up my stuff and walked over to the other hotel, (it was almost the same property and apparently owned by a sibling). Then i packed up my stuff again and relocated back to the Montechiari. I had to check out early as I had an early transit. The receptionist hadnt arrived yet, so it was the owner (as I was told) who checked me out. I was told there was an additional charge of 90 dollars (USD) that I had to pay. I paid in cash but she couldnt find the reciept book. And then my transportation arrived and i had to leave. I had pre-paid through Expedia, including all taxes and I had not outstanding balances. I tried to solve this with Expedia, but after weeks, Expedia was told there were no additional charges. My best guess is that I was charged the fee for the other hotel room and for doing Montechiari a favour when they overbooked. Its unfortunate, it could have been a great experience, but it was soured by the hotel's staff/owner trying to cash grab. Just a cautionary thing to be warned about when booking with this hotel.
Stayed 3 nights in Mar 2022

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022