[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Hill Residence Travelers find respite at this peaceful getaway with an outdoor pool for afternoon swims and a cafe serving just the right coffee to start each day ![Outdoor pool](https://images.trvl-media.com/lodging/5000000/4320000/4319800/4319795/2911435c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior](https://images.trvl-media.com/lodging/5000000/4320000/4319800/4319795/068b7882.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Sea View](https://images.trvl-media.com/lodging/5000000/4320000/4319800/4319795/6f51ea8b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Sea View](https://images.trvl-media.com/lodging/5000000/4320000/4319800/4319795/6f0f96e1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; Thai cuisine, pool views ](https://images.trvl-media.com/lodging/5000000/4320000/4319800/4319795/b51ef412.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Grand Hill Residence offers a quiet escape near Fisherman's Village Plaza. Guests cool off in the outdoor pool, sip drinks at the poolside bar, or relax on the terrace. The property provides WiFi in all rooms and features a garden where visitors can enjoy some downtime. 7.6 Good ## Popular amenities - Bar - Breakfast available - 24/7 front desk - Spa - Room service - Gym ## Room options ### Check availability for these dates Tonight [Oct. 12 - Oct. 13](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=4319795&PinnedHotelID=4319795&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=4319795&PinnedHotelID=4319795&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 13 - Oct. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=4319795&PinnedHotelID=4319795&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=4319795&PinnedHotelID=4319795&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=4319795&PinnedHotelID=4319795&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=4319795&PinnedHotelID=4319795&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=4319795&PinnedHotelID=4319795&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=4319795&PinnedHotelID=4319795&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Superior Garden View with no Balcony](https://images.trvl-media.com/lodging/5000000/4320000/4319800/4319795/9fd44f05.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Garden View with no Balcony ### Highlights Separate dining area Soundproofed Air conditioning Refrigerator LCD TV Premium bedding Select Comfort bed Private bathroom - 377 sq ft - Sleeps 3 - 1 Double Bed OR 1 Twin Bed ![Superior Sea View](https://images.trvl-media.com/lodging/5000000/4320000/4319800/4319795/1a4cf5e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Sea View ### Highlights Balcony Separate dining area Soundproofed Air conditioning Refrigerator LCD TV Premium bedding Select Comfort bed - 377 sq ft - Sea view - Sleeps 3 - 1 King Bed ![Junior Suite, 1 Bedroom, Sea View](https://images.trvl-media.com/lodging/5000000/4320000/4319800/4319795/bc79bb8d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 Bedroom, Sea View ### Highlights Balcony Separate dining area Soundproofed Air conditioning Refrigerator LCD TV Select Comfort bed Premium bedding - 667 sq ft - 1 bedroom - Sea view - Sleeps 3 - 1 King Bed ![Fridge, coffee/tea maker](https://images.trvl-media.com/lodging/5000000/4320000/4319800/4319795/ec9ade53.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 2 Bedrooms, Sea View ### Highlights Balcony Separate dining area Soundproofed Air conditioning Refrigerator LCD TV Select Comfort bed Premium bedding - 1507 sq ft - 2 bedrooms - Sea view - Sleeps 5 - 2 King Beds ![Premium bedding, Select Comfort beds, desk, soundproofing](https://images.trvl-media.com/lodging/5000000/4320000/4319800/4319795/06bde2bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Jacuzzi Sea View ### Highlights Balcony Separate dining area Soundproofed Air conditioning Refrigerator LCD TV Premium bedding Select Comfort bed - 495 sq ft - Sea view - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKoh-Samui-Hotels-Grand-Hill-Residence.h4319795.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKoh-Samui-Hotels-Grand-Hill-Residence.h4319795.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C9.57099%2C99.97776&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=nP-c-Rk13BzfkVy1KUI8xpQHDYs=) 58/9 Moo 4, Tambol Maenam, Koh Samui, Surat Thani, 84330 #### What's nearby - Mae Nam Pier - 4 min drive - 2.3 km - Pralan Ferry Pier - 4 min drive - 2.3 km - Ban Tai Beach - 4 min drive - 2.3 km - Fisherman's Village - 10 min drive - 7.3 km - Nathon Pier - 15 min drive - 12.3 km #### Getting around - Samui Intl. Airport (USM) - 30 min drive #### Restaurants - ‪Pa'Pen Thai Food - ‬4 min drive - ‪Monster cafe - ‬3 min drive - ‪Granny’s - ‬15 min walk - ‪Pizza da bardo - ‬3 min drive - ‪Mae Nam BBQ Buffet - ‬16 min walk ## About this property ### Grand Hill Residence Upscale hotel near Fisherman's Village Close to Mae Nam Pier, Grand Hill Residence provides an airport shuttle, a poolside bar, and a terrace. The on-site restaurant offers breakfast, brunch, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden. Other perks include: - An outdoor pool - Free self parking - Limo/town car service, buffet breakfast (surcharge), and a TV in the lobby - Concierge services, an elevator, and a 24-hour front desk Room features All guestrooms at Grand Hill Residence boast comforts such as free international calls and premium bedding, as well as thoughtful touches like air conditioning and separate dining areas. Extra amenities include: - Bathrooms with showers - 32-inch LCD TVs with premium channels - Separate dining areas, refrigerators, and coffee/tea makers ## Similar properties ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/7000000/6520000/6517900/6517890/33399646.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Green Canyon Resort Koh Samui - Pool - Pet-friendly - Parking included - Free WiFi 7.0 Good 14 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=6517890&PinnedHotelID=6517890&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Double Room, Pool View](https://images.trvl-media.com/lodging/28000000/27370000/27362900/27362888/dd4dcb54.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Nest Samui Koh Samui - Pool - Free WiFi - Air conditioning - Laundry 10 Exceptional 40 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=27362888&PinnedHotelID=27362888&HadPinnedHotel=true®ionId=-1&adults=2) ![Sundeck](https://images.trvl-media.com/lodging/20000000/19420000/19416300/19416243/589f4700.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Daetong Resort Bophut Hills - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free area shuttle - Free beach shuttle - Shopping center shuttle (surcharge) - Limo/town car service - Free self parking on site - Limited onsite parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: THB 200 for adults and THB 100 for children - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant ### Things to do - Gym - Outdoor pool - TV in common areas ### Family friendly - Free area shuttle - Free babysitting - In-room refrigerator - Laundry facilities - Outdoor pool - Separate in-room dining area - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service ### Business services - Business center ### Outdoors - Garden - In the mountains - Terrace ### Spa - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 1 building - 5 floors ## Room amenities ### Bedroom - Premium bedding - Select Comfort mattress ### Bathroom - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - 32-inch LCD TV with premium cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service - Refrigerator - Separate dining area ### More - Air conditioning (climate-controlled) - Desk - Free international calls - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: 5 AM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately THB 200 for adults and THB 100 for children - Airport shuttle fee: THB 500.00 per vehicle (one way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards ### We should mention Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Grand Hill Residence Grand Hill Residence Condo Koh Samui Grand Hill Residence Condo Grand Hill Residence Koh Samui Hill Resince Condo Koh Samui Grand Hill Residence Hotel Grand Hill Residence Koh Samui Grand Hill Residence Hotel Koh Samui ## Frequently asked questions ### Does Grand Hill Residence have a pool? > Yes, this property has an outdoor pool. ### Is Grand Hill Residence pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Grand Hill Residence? > Self parking is free at this property. ### What time is check-in at Grand Hill Residence? > Check-in start time: 2 PM; Check-in end time: 5 AM. ### What time is check-out at Grand Hill Residence? > Check-out is at noon. ### Does Grand Hill Residence provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of THB 500.00 per vehicle applies. ### Where is Grand Hill Residence located? > Situated in the mountains, this hotel is within 2 mi (3 km) of Santiburi Samui Country Club, Mae Nam Morning Market, and Mae Nam Pier. Pralan Ferry Pier and Mae Nam Chinatown Market are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Hill Residence Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 31 8 - Good 39 6 - Okay 17 4 - Poor 9 2 - Terrible 9 ### 8.0/10 Cleanliness ### 7.6/10 Staff & service ### 6.0/10 Amenities ### 7.2/10 Property conditions & facilities ### 6/10 Okay #### Verified traveller Apr 14, 2019 Liked: Staff & service Disliked: Property conditions & facilities Slidt badeværelse , værelsedøren med defekt lås, personalet gået i stå, sikkert grundet manglende gæster ##### Verified traveller Stayed 6 nights in Apr 2019 ### 10/10 Excellent #### david Jan 4, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hideaway. Great staff who were very helpful. Fantastic views and very spacious rooms but the hotel appears to be out of the main thoroughfare , but the staff will arrange a taxi for very little cost to get you everywhere in Samui. A lovely experience and the manager, Kat is great. ##### david Stayed 10 nights in Dec 2018 ### 6/10 Okay #### Andrew, London Aug 28, 2018 Liked: Cleanliness #### Needs some TLC The hotel is a little dated and needs some TLC to get higher ratings. A lot of light bulbs not working and tiles missing in the pool etc. We were on the 5th floor and had a great view of the mountain and also could see the sea. You’ll want to hire a scooter here but note you MUST leave your passport with the hotel. We didn’t have any issues but we’re a little unsure about leaving a passport with them. ##### Andrew Stayed 4 nights in Aug 2018 ### 8/10 Good #### Dan, Halifax, Canada Feb 19, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Set on a Hill We like to be just off the beaten path and this place was perfect. Set on a hill in a quiet area, the views were great but not right on the busyness of the beach. The main road was only a km away. The staff was VERY helpful and friendly and the food in the restaurant was delicious. ##### Dan Stayed 11 nights in Feb 2018 ### 10/10 Excellent #### Crystal Jan 25, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Breathtaking Hotel Loved it! Was greated with tea and wipes to freshen up. The hotel was beautiful and the staff was always attentive and very helpful. I would definitely stay here again! ![](https://a.travel-assets.com/ugc/hotel-reviews/s1031-p14e15560-01aa-11e8-badd-aa76e492b6a4-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1293-p3879e1e0-01aa-11e8-badd-aa76e492b6a4-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1633-p39515620-01aa-11e8-b010-0242fed17ade-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Crystal Stayed 2 nights in Jan 2018 ### 8/10 Good #### Camilla Jan 10, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bra hotell! Bra hotell med nydelig utsikt mot havet. Bassenget er litt slitt, men i fortsatt god stand! Fine rom og flott restaurant/uteområdet. ##### Camilla Stayed 3 nights in Jan 2018 ### 10/10 Excellent #### Adam Jan 8, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 5\* quality, excellent value for money Great hotel with very friendly service, excellent value for money. The room was above average standard with excellent amenities. Very close to local motorbike rental so very easy to get around. Fantastic pool and bar and staff are very attentive and always available to help. ##### Adam Stayed 2 nights in Dec 2017 ### 6/10 Okay #### Ang, tpt Jul 18, 2017 #### รร บนเนินเขา เงียบสงบ ห้องกว้างขวาง ทางเข้า รร ไม่มีป้ายบอก ต้องเปิดกุเกิลนำทาง และต้องขับขี่รถไป เพราะอยู่ในซอยลึก รร เงียบสงบดี ห้องพักกว้างขวาง พนักงานก็เป็นกันเอง ##### Ang Stayed 2 nights in Jul 2017 ### 10/10 Excellent #### Melanie, New Zealand Jul 8, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best accommodation ever Most amazing accommodation - lovely staff, breathtaking views from our level, the pool was amazing and the view from it was breathtaking. Our room was huge and very clean. Would love to come back. Best hotel I have ever stayed at!! ##### Melanie Stayed 1 night in Jul 2017 ### 2/10 Terrible #### Verified traveller Jul 8, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Irresponsible staff, unhelpful, ruined my clothes First, I was in a moped accident where a local Thai man hit me and had to go to the ER. The concierge were adamant that I need not contact the police because they say they're no help to foreigners.they told my driver not to take me but I insisted and I went anyway and the police were very helpful and even was able to get video footage of he accident. Second, I gave them a pair of RL leather shorts to fix the clasp but the concierge gave it to laundry and ruined it along with my other laundry. Suddenly they don't understand my English. It was a $350 shorts and they tried to say that they're my friend and sorry. Sorry just doesn't cut it when I already pay more than avg for their taxi service everyday. There is nothing to do in the area so i ended up paying 800 baht to go to lamai and 500 to chaweng when it's actually cheaper to hire public taxi. Everything they offered me, as a "friend" was way more expensive than if I went elsewhere. Save your money and holiday spirits and go elsewhere. I was never compensated for my shorts. ##### Verified traveller Stayed 2 nights in Jun 2017 ### 6/10 Okay #### nola, weastern australia Jul 1, 2017 Liked: Staff & service, room comfort Disliked: Property conditions & facilities #### Great location and amazing views Meeting with staff on arrival was very welcoming and pleasant, Giff was just so easy going and professional, made us feel at ease, nothing was a problem for her what ever we wanted our needs were meet, can't praise her enough, and Ay was another lovely lady very good at her job, all the staff were great. We were very well looked after. ##### nola Stayed 9 nights in Jun 2017 ### 2/10 Terrible #### Verified traveller May 16, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### BUGS , false advertising and bad management When we arrived, we notice the hotel looked significantly different. The furniture in the front was not there , the pool was run down and there was no restaurant. Also there were plates filled with dead cockroaches in the hallways. We ignored it , and moved onto our room. We soon realized we didn't have plumbing in the bathroom and did not get offered an upgrade until I asked for a refund. They expected us to stay in the room with a broken sink and no running water. The room they tried to upgrade us to had no roof over the bathroom which resulted in it being infested with bugs and lizzards. We said no and I insisted to stay somewhere else. After I got in a argument with the manager over the phone(stating that this was not what I paid for) she repeatedly refused and said no refunds. Then she proceeded to tell me I had to go through Expedia. After hanging up on me, the front desk lady once again upgraded our room to their master suite where There were cockroaches in the bathrooms as well as under the couches and bed. The doors to outside didn't close properly and the kitchen was dirty . I tried to call Expedia using my hotel room phone and the front desk phone , but they do not allow calls outside Thailand. The manager avoided Expedia when they called (even tho I just spoke to her). After booking with someone else I herd the girl on the phone with the manager asking to get us a cab. We still have not receive any refund due to the owners avoiding Expedia. Do not stay here ! ##### Verified traveller ### 2/10 Terrible #### Sendrine Apr 17, 2017 Disliked: Property conditions & facilities Nous avons passé un bon séjour le personnel très à notre écoute par contre hôtel très mal entretenu car nous sommes restés coincé dans l ascenseur dans le noir sans pouvoir utiliser l appel au service technique avec deux enfants qui ont eu très peur heureusement que nous avions la lumière sur nos téléphone coincés plus de vingt minutes nous avons tape pour être entendu et la on a essayé de nous sortir avec un porte manteau et une barre de fer qui a est tombé a deux centimètre de nos pieds il n arrivait pas à utiliser la clé pour ouvrir les portes donc hôtel très mal entretenu c est inadmissible donc je ne recommanderais pas cette hôtel a des familles mêmes si le personnels est très gentils ##### Sendrine ### 2/10 Terrible #### nick, canada Mar 27, 2017 Disliked: Staff & service, property conditions & facilities #### Isolated I donot understand how Expedia would recommend a hotel like that to anyone ##### nick ### 8/10 Good #### Verified traveller Mar 5, 2017 Liked: Staff & service, property conditions & facilities, room comfort ##### Verified traveller ### 8/10 Good #### Gabriel Feb 26, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### grand hill residence Placed in quiet area,near mountins,excellent service,clean apartment,nicemanagment.I recommend this hotel for everybody.\[families,couples....\].Also near beaches,shopping,pubs to dine.Just better you have to rent automatic moto cycle\[1 day 150-200 Bht\],you get another funny and easy transport to discovery Koh Samui ##### Gabriel ### 4/10 Poor #### Robert Feb 21, 2017 Disliked: Staff & service Hatten kein Warmwasser u. wifi, obwohl das Hotel gut ausgestattet ist. Wir bekamen einen zweiten Zimmerschlüssel nur zum duschen? Kein Zimmertausch!!! Kein Wifi im ganzen Hotel!!! Das war ein übler Scherz! ##### Robert ### 2/10 Terrible #### Verified traveller Feb 20, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### not as advertised. 3 star maximum!! i booked this hotel to spend my last night in koh samui after a 3 month trip here with my girlfriend. we checked in mid afternoon and headed out to see the sunset and have some dinner. we booked a deluxe jacuzzi seaview room,advertised with a king size bed with premium bedding, cable tv with premium channels, in room climate control.on returning to the room in the night time, we went out onto the balcony.the light for this didn;t work.in fact,6 out of the 8 light switches in the room did not work. with the lights of koh phangan in the distance, i went to run my girlfriend a bath.the water was cold and barely came out of the tap.the wash basin and shower produced only cold water. i called reception and the lovely lady immediately came to the room, in the meantime, i had switched on the tv. only 4 channels worked. the lady couldn't get the jacuzzi to work. the water in our bathroom was still cold. i asked if we could change rooms. the room next door was available, but on inspection, was much smaller with a queen size bed a tiny shower and a small balcony. obviously the spec for this room was much lower than what i had booked and paid for, but no other alternative was offered. the hotel was empty, however i was told no other alternative room could be found. the offer was for us to check out and book another hotel???!!!! at 9.30pm! this level of service for what is allegedly a 4\* hotel is simply unacceptable. ##### Verified traveller ### 10/10 Excellent #### Ellinore Feb 13, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bo här!! Superbra hotel med bra service och hög standard! ##### Ellinore ### 6/10 Okay #### guillaume, koh samui Feb 6, 2017 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities #### Vraiment moyen! Nous avion réserver une chambre avec jacuzzi vue sur la mer. Arrivée : -pas d'eau chaude ! -pas de lumière sur la terrasse. -Draps qui sentaient mauvais Et En reponse : on verra ca demain . Ok donc 1ère nuit sans pouvoir se doucher apres avoir passer la journée complète de trajet (avion,bus,bateau) et avec la chaleur je vous laisse imaginer qu'une douche aurais étais appréciable. Le lendemain ne trouvant pas de solution (sûrement faute de personnel ) on nous a quand même changé de chambre. Chambre dans laquelle nous avions bien le jacuzzi que nous avions pris en option , mais que nous n'avons pu utiliser car la réceptionniste nous a expliquer qu'il fallait remplir le jacuzzi avec tuyau de douche situé a 1 m de là .(super) Sauf que : -pas de pression -impossible davoir de l'eau tiède ( ou brûlante ou froide) 3 ème jour . Nous arrivons pour déjeuner. Mince! Aucune table de disponible . Seule solution que l'on nous propose déjeuner dans la salle d'attente de l'accueil sur une table basse . Et je passe des détails -manque de personnel car réceptionniste obligé de servir le petit déjeuner ) -wifi aléatoire -bâtiment pas entretenu (1 ascenseur sur 2 qui fonctionne. ) -draps pas changé durant notre séjour (10jours) Bref travaillant dans l'hôtellerie et la restauration nous sommes compréhensifs et pas particulièrement exigents nous aurions voulu un minimum de prestations et de standing au vu du prix payé. 1ère et dernier expérience dans cet hôtel . ##### guillaume ### 2/10 Terrible #### Janey, london Dec 19, 2016 Disliked: Property conditions & facilities, room comfort #### Rats no TV no internet No-one stayed in the hotel it was empty. No-one collected me from the airport having advertised transport available. lied about internet access all the time everything was tomorrow parts engineer I was the only person there no lighting at night lift got stuck on 5th floor I was alone all night terrifying I left after 4 days of no hot water staff spent the day smoking in corridors instead of cleaning the room I asked for a refund this was refused ##### Janey ### 4/10 Poor #### Verified traveller Oct 4, 2016 Liked: Staff & service Disliked: Property conditions & facilities #### Normales Hotel in Noblerer Gegend Hotel ist auf einem Hügel weg vom Strand und der Stadt. Personal was sehr sehr hilfsbereit und zuvorkommend, Hotel selbst jedoch in einem guten jedoch nicht sehr guten zustand. Hatten Geko im Zimmer und die waren überall. Personal TOP Shuttle zum Strand TOP Hotel allgemein GENÜGEND Fazit, wer sich Schweizer Standard gewöhnt ist sollte nicht mit allzu viel rechnen. ##### Verified traveller ### 8/10 Good #### Fernando, Buenos Aires Sep 1, 2016 Liked: Cleanliness, property conditions & facilities, room comfort #### Nice hotel and value So nice hotel, it seems to be in the middle of the jungle because of huge gardens and trees. Outstanding view in the higher floors. ##### Fernando ### 4/10 Poor #### Pia Krogh, Odense Jul 26, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities #### Mangel på service og rengøring Service på stedet var næsten ikke tilstede p.g.a. personalet havde hver i sær for mange opgaver og løste derfor ingen af dem tilfredsstillende. Personalet var venligt og smilende men virkede ikke engageret og havde ikke evnerne til at være sådan et sted. Ikke et sted vi vil anbefale. ##### Pia Krogh ### 10/10 Excellent #### Verified traveller Jun 30, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Ett underbart hotell uppe på berget utanför Maenem. Perfekt för dig som har egen bil eller moppe. Bra standard, otroligt stora rum och fantastisk omgivning bland palmerna. ##### Verified traveller ## Expedia's Latest Trends ### Hotels > [One Shot Aragó](https://www.expedia.ca/Barcelona-Hotels-One-Shot-Arago-257.h67198981.Hotel-Information) > > [SALA Samui Chaweng Beach Resort](https://www.expedia.ca/Koh-Samui-Hotels-SALA-Samui-Chaweng-Beach-Resort.h17867697.Hotel-Information) > > [Silavadee Pool Spa Resort](https://www.expedia.ca/Koh-Samui-Hotels-Silavadee-Pool-Spa-Resort.h2190078.Hotel-Information) > > [HiltonHotels Hotels in Yellowstone National Park](https://www.expedia.ca/Yellowstone-National-Park-Hotels-Hilton-Hotels.0-0-d6347010--bHiltonHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Iron Bridge](https://www.expedia.ca/Iron-Bridge-Hotels.d6336036.Travel-Guide-Hotels) > > [Canad Inns Destination Centre Transcona](https://www.expedia.ca/Winnipeg-Hotels-Canad-Inns-Destination-Centre-Transcona.h5424791.Hotel-Information) > > [Amari Koh Samui](https://www.expedia.ca/Koh-Samui-Hotels-Amari-Koh-Samui.h527257.Hotel-Information) > > [The Ritz-Carlton, Koh Samui](https://www.expedia.ca/Koh-Samui-Hotels-The-Ritz-Carlton.h19685451.Hotel-Information) > > [Be Live Collection Punta Cana - Adults Only](https://www.expedia.ca/Punta-Cana-Hotels-Be-Live-Collection-Punta-Cana-Adults-Only.h26707926.Hotel-Information) > > [Hyatt Regency Koh Samui](https://www.expedia.ca/Koh-Samui-Hotels-Hyatt-Regency-Koh-Samui.h57359444.Hotel-Information) > > [Banyan Tree Samui](https://www.expedia.ca/Koh-Samui-Hotels-Banyan-Tree-Samui.h3690681.Hotel-Information) > > [Embassy Suites by Hilton Toronto Airport](https://www.expedia.ca/Toronto-Hotels-Embassy-Suites-By-Hilton-Toronto-Airport.h8051.Hotel-Information) > > [All Inclusive Resorts and Hotels in Tuscany](https://www.expedia.ca/Destinations-In-Tuscany-All-Inclusive-Hotel.0-0-d601686-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Melia Koh Samui](https://www.expedia.ca/Koh-Samui-Hotels-Melia-Koh-Samui.h891021.Hotel-Information) > > [Alpha Gay Resort & Spa - Men Only](https://www.expedia.ca/Koh-Samui-Hotels-Alpha-Gay-Resort-Spa-Caters-To-Gay-Men.h19141076.Hotel-Information) ### Flights > [Flights from Kelowna (YLW) to Auckland (AKL)](https://www.expedia.ca/lp/flights/ylw/akl/kelowna-to-auckland) > > [Flights from Toronto (YYZ) to Regina (YQR)](https://www.expedia.ca/lp/flights/yyz/yqr/toronto-to-regina) > > [Flights from Orlando (MCO) to Montreal (YUL)](https://www.expedia.ca/lp/flights/mco/yul/orlando-to-montreal) > > [Flights from Paris (CDG) to Ottawa (YOW)](https://www.expedia.ca/lp/flights/cdg/yow/paris-to-ottawa) > > [Flights from Brampton Island to NYC-All Airports](https://www.expedia.ca/lp/flights/bmp/nyc/brampton-island-to-new-york) > > [Flights from Calgary (YYC) to Lisbon District (LIS)](https://www.expedia.ca/lp/flights/yyc/lis/calgary-to-lisbon) > > [Flights from Edmonton (YEG) to Calgary (YYC)](https://www.expedia.ca/lp/flights/yeg/yyc/edmonton-to-calgary) > > [Flights from Athens (ATH) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/ath/yyz/athens-to-toronto) ### Cars > [Enterprise Car Rentals In Markham](https://www.expedia.ca/Enterprise-Car-Rentals-In-Markham.d10353-c15.Car-Rental-Guide-Suppliers) ### Activities > [Things to do in Punta Sam](https://www.expedia.ca/Things-To-Do-In-Punta-Sam.d180141.Travel-Guide-Activities) > > [Things to do in San Francisco](https://www.expedia.ca/Things-To-Do-In-San-Francisco.d178305.Travel-Guide-Activities) ### Packages > [Kailua-Kona Vacations](https://www.expedia.ca/Kailua-Kona.d1879.Destination-Travel-Guides) > > [Cabo San Lucas Vacations](https://www.expedia.ca/Cabo-San-Lucas.d180032.Destination-Travel-Guides)