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Erya by Suria Johor Bahru – Avis

2.5 out of 5
Erya by Suria Johor Bahru
Jalan Tenteram, Tanjung Puteri, 2899, Johor Bahru, Johor

Avis

5,0
Note de 10 – Excellent, d’après 7 avis sur 171." "
Note de 8 – Bien, d’après 25 avis sur 171." "
Note de 6 – Acceptable, d’après 52 avis sur 171." "
Note de 4 – Médiocre, d’après 41 avis sur 171." "
Note de 2 – Terrible, d’après 46 avis sur 171." "

5,2/10

Propreté

5,4/10

Service et personnel

10/10

Commodités

4,6/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 – Excellent

christophe

Séjour de 1 nuit en janvier 2023

10/10 – Excellent

YOSHIKAZU

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
立地がいい。駅から近く国境越えには便利。

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Points forts : Service et personnel
Séjour de 1 nuit en mai 2021

6/10 – Acceptable

Chun Yiong

Not so good. Old furniture in room.. Need to change if wanting to attract more guests!
Séjour de 1 nuit en avril 2019
Masliza (FOA) a répondu le 28 avr. 2019
Dear Mr/Mrs Chun Yiong, Thank you for spending your time to write a review of your stay at eRYAbySURIA hotel. We appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We would like to apologize on behalf of our team for the inconvenience caused regarding the(issue stated in the review) and would like to inform you that each issue has been taken into account seriously. Please be assured that (issue stated in the review) has been addressed to all of our team members for future action and improvement. We will work hard to ensure the quality of our service improve in order to avoid the same shortcoming in the future. You have our deepest most sincere apology for the inconvenience caused by our shortcoming and hope we will have the chance to welcome you again in the future. Kind Regards and Take Care, Our Team From eRYAbySURIA JohorBahru.

6/10 – Acceptable

Voyageur vérifié

Stay was ok except that the noise from the outside is too noisy
Séjour de 1 nuit en mars 2019
natasha a répondu le 21 mars 2019
Dear Sir/Madam, First of all, we would like to express our utmost gratitude for your kind and generous feedback on your visit to eRYAbySURIAeRYAbySURIA JohorBahru. Hotel. We were happy to hear about your pleasant stay with us and how you enjoyed our(services/cleanliness/breakfast/food/attraction ) However we would like to apologize on behalf of our team for the inconvenience caused regarding the(issue stated in the review) and would like to inform you that each issue has been taken into account seriously. Please be assured that (issue stated in the review) has been addressed to all of our team members for future action and improvement. We will work hard to ensure the quality of our service improve in order to avoid the same shortcoming in the future. You have our deepest most sincere apology for the inconvenience caused by our shortcoming and hope we will have the chance to welcome you again in the future. Kind Regards and Take Care, Our Team From eRYAbySURIA JohorBahru.

6/10 – Acceptable

David

Points faibles : État et installations de l’hébergement, confort de la chambre
Room
The room is not amazing and still little dusty. They should prepare to clean up and ready for AC because AC is very low air and not cold enough. I was feeling so wet during I was sleeping.
Séjour de 3 nuits en octobre 2018
masliza a répondu le 8 oct. 2018
Dear Mr David, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

8/10 – Bien

Lee

Points forts : Propreté, service et personnel et confort de la chambre.
Points faibles : État et installations de l’hébergement
Everything is good but the shower water need to be fixed because the water drip is not very strong and is hard to bath.
Séjour de 2 nuits en septembre 2018
masliza a répondu le 25 sept. 2018
Dear Mr Lee, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

4/10 – Médiocre

Voyageur vérifié

Points faibles : État et installations de l’hébergement, confort de la chambre
Séjour de 2 nuits en août 2018
zana a répondu le 8 sept. 2018
Dear Guest, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

2/10 – Terrible

Sarinah

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Untold truth
Parking was unsafe. In a bother building with no security! My brother's car was scratched :( In the website claimed that outdoor pool is one of the facilities, but actually the pool was in another building. The elevator has no censor! Always hit either my baby's stroller or my mom's wheelchair. Toilet was to. Bad drainage system. My brother's A.C. was spoilt. There are mosquitoes, made complaint and the maintenance placed the anti mosquitoes repellent thingy. The clock in the room is without a battery. Inform reception and they sent the maintenance guy who told us will replace the battery but till next day, no follow up action. My dad took the clock down to avoid us from any confusion. What a wasted family trip for us :(:(:(
Séjour de 1 nuit en août 2018
shahazwani a répondu le 24 août 2018
Dear Mrs.Sarinah, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

8/10 – Bien

Nary

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Great service
When we first arrived was abit shocked with the overall condition of the hotel and the stale smell but the entire staff were so friendly and helpful that made our stay there wonderful and the room was clean and wheelchair accessible
Séjour de 3 nuits en juillet 2018
zana a répondu le 24 juill. 2018
Dear Mrs Nary, Thank you for taking the time to review your Erya By Suria Johor Bahru. It is always a pleasure to hear that our guests had an enjoyable stay with us. We delighted that our services and facilities met your every expectation. We take pride and are grateful for your positive feedback. We hope that you will return for another stay with us soon. Best Regards Erya By Suria Johor Bahru

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
ホテルとはいえない
設備の不具合、アメニティの少なさ（シャンプーすらない）など、宿泊して疲れる。 テレビのチャンネルも部屋によって、違う。 フリーの水もあったはずなのに、初日は無い。 何から何まで駄目。 民泊にしたら。
Séjour de 2 nuits en mai 2018
zana a répondu le 8 juin 2018
Dear Guest, Thank you for taking the time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

6/10 – Acceptable

Khim

wifi not fast, hang
Zana a répondu le 10 mai 2018
Dear Mr Khim Thank you for spending the time to write a review of your recent stay with us. We value your feedback and are disappointed to hear that our services failed to meet your requirements. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. You have our sincerest apology for the predicament caused by the issue and we hope that we will have the chance to welcome you again in the future. Thank you Kind Regards Erya By Suria Johor Bahru

8/10 – Bien

Ang

Points forts : Service et personnel, confort de la chambre
Had a pleasant stay!
It was an average hotel, with comfortable room and necessities. However, the bathroom can be improved further for the pressure of the shower head. The service staff is prompt in assisting us, we had an issue with the windows and aircon. Maintenance crew came within 5 minutes after we called the reception.
reservation, zana a répondu le 10 avr. 2018
Dear Mr Ang, Thank you for taking the time to post a review of your stay with us. We are happy to hear that you had a very positive experience staying with us. It is our commitment and pleasure to ensure that every guest enjoys their stay at the Erya By Suria Johor Bahru. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

2/10 – Terrible

Thomas

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Poorly furnished, old and aircondition hot even at lowest settings. Hairdryer not available in room. Distinctive odor in room
Séjour de 1 nuit en février 2018
Zana a répondu le 22 févr. 2018
Dear Mr Thomas, Thank you for spending time to write a review of your stay with us. We Appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

4/10 – Médiocre

ZAHITA

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
In a connecting room, one room ac not working, other room heater & tv was not working & the list goes on.
Séjour de 1 nuit en février 2018
Zana a répondu le 22 févr. 2018
Dear Ms Zahita, Thank you for spending time to write a review of your stay with us. We Appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

6/10 – Acceptable

Khim

Séjour de 1 nuit en janvier 2018
Zana a répondu le 22 févr. 2018
Dear Mr Khim On, Thank you for spending time to write a review of your stay with us. We Appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We hope that we will have the chance to welcome you again in the future. Kind Regards Eryabysuria Johor Bahru

6/10 – Acceptable

Sanna

Keskitason hotelli suht lähellä keskustaa
Hotellille oli hieman vaikea mennä kävellen, koska sinne päästäkseen pitää ylittää vilkasliikenteinen tie. Lähiaikoina avautuu jalankulku silta, joten tilanne helpottunee. Huone oli hyvin perustasoa, muuten siisti, mutta pieniä muurahaisia oli joka paikassa. Wifi ei toiminut huoneessa ja aulassakin hyvin hitaasti. Uima-allas oli pieni ja viereisessä rakennuksessa.
Séjour de 2 nuits en janvier 2018
Zana a répondu le 22 févr. 2018
Dear Ms Sanna on, Thank you for spending time to write a review of your stay with us. We Appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We are pleased to note that the issues that you raised have been addressed with our team members and management and we truly appreciate your effort in alerting us to them. We hope to have a second chance to serve you. Thank you Kind Regards Erya By Suria Johor Bahru

6/10 – Acceptable

Khim

Points faibles : État et installations de l’hébergement
waiting manager long time no show, got some one knock my door in night time.still no ans
Séjour de 1 nuit en janvier 2018
Guest Service Officer a répondu le 9 févr. 2018
Dear Mr Khim Thank you for spending some time to write a review of your recent stay with us. We value your feedback and are disappointed to hear that our services failed to meet your requirements. You have our sincerest apology for the predicament caused by the issues and we hope to see you again soon. Kind regards Erya By Suria Johor Bahru

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
Points faibles : État et installations de l’hébergement
Room
place ok.no wifi in room, no telephone to call room service. first time enter room. no towel provided..need to call room service..towel n bed sheet not so clean..this is what i faced.please improve your service.tq
Séjour de 1 nuit en décembre 2017
zana a répondu le 5 janv. 2018
Dear Sir, Thank you for taking time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We hope to have a second chance to serve you. Thank you Best regards, Erya by Suria Johor Bahru

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Staf peramah.
Staf yang sabar melayan pertanyaan yang bertubi-tubi. Walau bagaimanapun, kedudukan kolam mandi yang jauh daripada bangunan hotel dan hanya satu kedalaman sahaja agak mengecewakan. Kafe pula hanya dibuka pada waktu pagi sahaja dengan menu yang terhad. Tetapi anak-anak gembira jadi mungkin akan datang lagi..
Séjour de 2 nuits en novembre 2017
zana a répondu le 5 janv. 2018
Dear Sir, We would like to express our appreciation for your kind and wonderful comments especially about our staff at the Erya by Suria Johor Bahru. This has been one of our best moments and we look forward to welcoming you again in the future. Best regards, Erya by Suria Johor Bahru.

2/10 – Terrible

Gadz, Philippines

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
staycation
disappointed
Séjour de 1 nuit en septembre 2017
zana a répondu le 5 janv. 2018
Dear Mr Gadz, Thank you for taking time to post a review of your stay with us. We are sorry to hear that your experience was not up to expectations. We hope to have a second chance to serve you. Thank you Best regards, Erya by Suria Johor Bahru

2/10 – Terrible

amy , Australia

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Woeful, dirty, not up to any reasonable standards
First room: the door didn't shut, beds hadn't been changed, chair was slimy, and there was shampoo on the floors. They agreed to move us- at least in this room the doors could close, but there were hairs in the beds and the shower was filthy. We needed to request toilet paper each day as it wasn't topped up, and we were only given partial roles. We booked in for three people, and were only allocated 2 towels (no face washers, and the towels were very stained and dodgy). The "hotel pool", was not at the hotel, but down a side alley in another buildings front yard, the tiles coated in algae and silt, and nowhere we could place our things while we swam
Séjour de 4 nuits en septembre 2017

4/10 – Médiocre

Jeffrey

Points faibles : Propreté, état et installations de l’hébergement
OK for budget travellers
The hotel is grand but old. It is surrounded by construction sites and it is not easy to walk to from the main streets, and there is nothing for travellers in the surrounding area. The hotel seems not being maintained and there were ants in the room. The bed was comfortable though but the towels didn't seem clean.
Séjour de 1 nuit en septembre 2017

8/10 – Bien

Roshmi

Points forts : Service et personnel, confort de la chambre
It was ok
Séjour de 3 nuits en juillet 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Hotels would like to take a moment to thank you for your selection of Suria Johor Bahru as your accommodations .It is always a pleasure and an honour to served you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our hotel. We are looking forward to your next visit and wish you the best in your business and personal endeavours. Thank You. Yours truly, Suria Hotels Malaysia

8/10 – Bien

Cherylene, Selangor, Malaysia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
PLS CHECK ROOM FACILITIES
booked 2 rooms for overnight stay. room was clean & comfortable... however, 1 room (416) AC not working properly but since it was night, d coolness was bearable but when sun is up the room became hot & humid. luckily we were checking out already. another 1 room (415) the heater wasn't working... as hot weather so no heater was bearable. Please check all rooms & make sure all facilities in the room is working before putting guests. Other then these 2, all other aspects of the hotel & the staff etc..etc.. were good.. so unfortunate the maintenance of AC & heater were overlooked.
Norull Akmar Anuwar (Guest Service Officer) a répondu le 6 juin 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honour to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our hotel. We are looking forward to your next visit and wish you the best in your business and personal endeavours. Thank You. Yours truly, Suria Hotels Malaysia

8/10 – Bien

Koteeswara Prabhu

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good Location
GOOD. However minimum requirement of customer it be provided.
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honour to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavours. Thank You. Yours truly, Suria Resorts Malaysia

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
Nice hotel. Near the city and beach
Good hotel, clean and safe. However, the parking lot for guest is quiet far (2-3 min walking) and the parking is limited
Norull Akmar Anuwar a répondu le 13 mars 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 – Terrible

白雲なびく, 京都市

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
廃墟
クーラーは全然効かないし、テレビは映らないし、人気も無い。フロントにパンとソフトドリンクが有ったが、食堂もないよ。
Norull Akmar Anuwar a répondu le 13 mars 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

8/10 – Bien

Siti

Points forts : Confort de la chambre
Recommended
Extremely close to jb ciq. About 8 mins walking distance. Nice comfortable room. For the price paid, it's extremely affordable. Would recommend to friends for a stay here.
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 – Acceptable

Jeng Yui

Points forts : Propreté, service et personnel
IMPROVEMENTS TO BE DONE
TO BE IMPROVED ON- The fridge control was taken out, not able to adjust temperature. Shower area was too small. Only one socket to charge devices.
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Hotel Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

4/10 – Médiocre

Jakaria

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Uncomfortable smell in the room
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 – Terrible

kou, bangkok

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
ひどいホテル
宣伝に偽りが多い。 先ず屋外プールが無い。隣りのホテルならあると従業員が平然と言う。 レストラン真っ暗で営業している様子がない。 WIFIまったく繋がらない。 部屋のバスタオルは、使いふるしたボロボロのタオルしかも2泊しても取り換えない。フロントには 市内の観光マップは、全くない。 コンセントのコンバーターもない。 一泊2500円ではこんなものでしょうか？
Norull Akmar Anuwar a répondu le 15 mars 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 – Terrible

Lynn, Singapore

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Poor location with unhygienic condition
Ants all over room, especially on floor/basin/window. Housekeeping done for bed only. All 7 of us were stung by lots of mosquitoes since arrival in hotel lobby and in room, and we were so busy smacking mosquitoes. Aircon not working well with dripping water. Shower room super small. Poor security around hotel, with poor lighting system and no cctv at all. Lifts are of poor condition. Rubbish around hotel were not cleaedr, thus resulting in lots of mosquitoes, poor hygience & stench. Frontline staff (2 out of 6) were polite and mannered, with proper greetings. 1 of the frontline staff was asked to wake up in the middle of his nap (@1315 hrs) to attend to us, when there were so many others around.
Norull Akmar Anuwar a répondu le 15 mars 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Its fake from advertisement
Differ frm the pic had gven. We hve to put our car far frm hotel. N the pool also share wth stdents. Thats my first time, i went to johore.but ,my plce i got so frustated. Soryy, i know yur plce in renovation,but they should not run their bussiness. Its dangerous for my fmly
Norull Akmar Anuwar a répondu le 15 mars 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 – Acceptable

Romaizi

Points faibles : Propreté, état et installations de l’hébergement
Sederhana
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 – Terrible

Fatin, Johor

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
MANAGER CANCELLED BOOKING LAST MINUTE!
DISSAPOINTED! Once I arrive at the reception, the staff told us that NO ROOM AVAILABLE FOR THE NIGHT AS THE MANAGER HAS CANCELLED OUR BOOKING AND REPLACED WITH OTHER GUESTS! The staff has no idea how to solve the problem and let us handle ourselves by asking us to call EXPEDIA and get refund where it is actually IMPOSSIBLE! TERRIBLE HOTEL AND MANAGEMENT!
Norull Akmar Anuwar a répondu le 15 mars 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel
Hotel on renovation.
Parking is far & have to walk quite some times without roofing walkway during rain.
Norull Akmar Anuwar a répondu le 15 mars 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 – Acceptable

Tan

Points faibles : Service et personnel
No good no car park
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

4/10 – Médiocre

Dalibor, Czech Republic

Points faibles : Service et personnel, état et installations de l’hébergement
hotel close to railway station
at the time of stay reconstruction, staff laughing at me (I was backpacking), TV did not work, internet over wifi did not work properly, if walking to the city centre you have to cross a busy flyover
Norull Akmar Anuwar a répondu le 15 mars 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

8/10 – Bien

Suet Mui

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
Value for Money
Overall is fine except Wifi network which totally cannot be accessed. The satellite TV channel cannot be found. Staffs are nice and very helpful.
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté
Points faibles : Service et personnel
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 – Acceptable

Mohd Fuad, Kuala Lumpur

Points faibles : Propreté, confort de la chambre
Nice hotel but limited breakfast buffet option
Flies on breakfast table for 2 consequence days, hair on room floor (when 1st entered the room)
Norull Akmar Anuwar a répondu le 15 mars 2017
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

6/10 – Acceptable

MOHD NAZRI

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
a night staying in suria hotel..
will not recommended to my friends..hotel was under interior and exterior renovation..willing to pay for my upgrade room but not granted..whether it was true or not there was no rooms to be upgraded..all room had being occupied according to the staff check in.Online booking my room is twins sharing.it's was a normal twin sharing.don't believed what you see in the pictures that they show in the website.see for yourself before entering to the room.don't expect more in the room.expect the unexpected if you willing to stay..overall staying there for a night..there's nothing much to expect from that hotel.staffs are friendly.
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Need to improve
Hotel noisy due to construction. Room a bit smelly n staff not at frontdesk at all time esp during check in time.
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 – Terrible

Tou Sing, Singapore

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Poor service hotel
Wouldn't consider for it on future. Early morning start renovation work when still slept around 8am
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

4/10 – Médiocre

Nurul Huda

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
kejadian yang teruk
penginapan / pengalaman yang teruk
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia

2/10 – Terrible

WIN MARLAR, Singapore

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Suria City Hotel is so bad and not worth staying
So bad . Renovation is so annoying. Shouldn't rent while under renovation. No wifi. Rooms are very stuffy.
Warmest greeting from Suria Resorts & Hotels. The management of Suria Resorts & Hotels would like to take a moment to thank you for your selection of Suria City Johor Bahru as your accommodations .It is always a pleasure and an honor to serve you. We would love to have the pleasure of seeing you as a regular guest. We want to assure you that we will continue to do all we can to justify your confidence in our resort. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Thank You. Yours truly, Suria Resorts Malaysia