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Reviews of Hyatt Place Houston Medical Center

3 out of 5
Hyatt Place Houston Medical Center
7329 FANNIN STREET Building 2, Houston, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 478 out of 670 reviews" "
Rating 8 - Good. 114 out of 670 reviews" "
Rating 6 - Okay. 38 out of 670 reviews" "
Rating 4 - Poor. 19 out of 670 reviews" "
Rating 2 - Terrible. 21 out of 670 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freindly staff
Stayed 1 night in May 2024

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love 🤗
Stayed 1 night in May 2024

10/10 Excellent

Jaimie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel provided all of our needs for myself, wife, mother and mother-n-law. Nice and clean. We will return
Stayed 1 night in Apr 2024
Response from Customer Service on May 27, 2024
Jaimie, thank you for your kind words! Hyatt Place Houston Medical Center is delighted that we could meet the needs of your entire family. Our team members are committed to maintaining a clean and welcoming environment. We look forward to welcoming you back.

2/10 Terrible

Yadira

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We left our room and when we returned we couldn't open it, so we went to the reception they gave us new keys but they didn't work either. To make a long story short, after two and a half hours we told them to give us another room and they gave it to us but without our belongings. Truly the reception staff did not help at all! we wanted to speak with the manager but they told us that he was very busy, so we left our information so he could reach to us but never did. VERY BAD SERVICE!
Stayed 1 night in May 2024

10/10 Excellent

Shakira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 23, 2024
Shakira, thank you for the fantastic rating! The team at Hyatt Place Houston Medical Center is thrilled to know you had a great stay. We're looking forward to welcoming you back again soon.

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and updated. Had a great stay. Breakfast was really good. Lots of MD Anderson patients stay there, it's super close to the hospital.
Stayed 1 night in May 2024
Response from Customer Service on May 23, 2024
Brandi, thank you for your wonderful review! The team at Hyatt Place Houston Medical Center is thrilled to hear that you enjoyed the cleanliness and contemporary design of the property. It’s fantastic to know that our breakfast met your expectations and that you found the location convenient, especially for MD Anderson patients. We're looking forward to your next visit!

10/10 Excellent

Jonida

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. Rooms were clean. The building loos new. I enjoyed the pool on the 7th floor. Breakfast was good. I liked that that had a bar and restaurant on site. Really enjoyed the outside siiting lounge.
Stayed 2 nights in May 2024
Response from Customer Service on May 21, 2024
Jonida, thank you for your glowing review of Hyatt Place Houston Medical Center! The team is thrilled to hear you enjoyed the clean rooms, the refreshing pool area, and the convenient poolside lounge. They are looking forward to welcoming you back soon.

10/10 Excellent

Agata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a great experience. Clean and customer service was amazing
Stayed 3 nights in May 2024
Response from Customer Service on May 20, 2024
Agata, thank you for your wonderful feedback! The team at Hyatt Place Houston Medical Center is thrilled that you enjoyed your stay and appreciated the cleanliness and customer service. We're looking forward to welcoming you back!

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet only bad part is the parking fee
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Jesus, thank you for your wonderful feedback about the Hyatt Place Houston Medical Center. It is great to hear you appreciated the cleanliness and tranquility of your stay. We understand parking fees can be inconvenient and are continually evaluating all aspects of our guest experience. We can't wait to welcome you back!

10/10 Excellent

BALAZS

Liked: Cleanliness, staff & service, property conditions & facilities
THANK YOU BALAZS
Stayed 1 night in May 2024
Response from Customer Service on May 21, 2024
Balazs, Hyatt Place Houston Medical Center is delighted by your kind words. We're thrilled you had an excellent stay and hope to welcome you back soon!

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the gym area. Did not use the swimming pool, but it definitely looked absolutely inviting the next time. I am in Houston. I definitely will come back to this location and I will recommend this hotel to any of my business associates.
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Joy, thank you for your excellent review! The team at Hyatt Place Houston Medical Center is delighted to know you enjoyed the gym area and found the swimming pool inviting. Your recommendation to your business associates means a lot to us. We're looking forward to welcoming you back on your next visit to Houston!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Nicole, thank you for your fantastic rating! The team at Hyatt Place Houston Medical Center is thrilled to know you had a great stay. We look forward to welcoming you back soon!

8/10 Good

Elida

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, loved the walk in shower instead of a tub, with its own shampoo, conditioner, and body wash on wall. The only confusion was the check in when arriving at night, hotel doesn't have a visible front entrance, you must go around to side and enter garage parking, get a ticket, park, then check in at front desk to get room key. We had to park on side of street, walk around to look for front door. There should be a large visible sign directing visitors to go around to garage entrance, then a large sign there also to "Enter to check in".
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Elida, thank you for your positive feedback on the Hyatt Place Houston Medical Center. We're happy to hear you appreciated the walk-in shower and in-room amenities. We acknowledge your comments about the night-time check-in process. We'll certainly consider making signage more prominent so future guests don't share the same challenge. We look forward to welcoming you back.

8/10 Good

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were polite. Property was clean and felt safe all the way through my trip
Stayed 5 nights in May 2024
Response from Customer Service on May 11, 2024
Rowena, thank you for choosing Hyatt Place Houston Medical Center. It's wonderful to know that our courteous team members made a positive impression and that the cleanliness and security of our property contributed to a pleasant experience. We hope to have the pleasure of welcoming you back on your next trip.

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
staff is excellent and very clean
Stayed 4 nights in May 2024
Response from Customer Service on May 10, 2024
Jeanne, thank you for sharing your experience at Hyatt Place Houston Medical Center. We're delighted to learn you found our premises immaculate and our team members outstanding. Your appreciation is truly motivating. We can't wait to welcome you back for another memorable experience.

10/10 Excellent

Denise

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on May 9, 2024
Thanks for sharing this perfect rating, Denise!We're thrilled to hear you enjoyed your stay at Hyatt Place Houston Medical Center! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Aziz, tuscaloosa

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Customer Service on May 9, 2024
Thank you for the excellent rating, Aziz!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hyatt Place Houston Medical Center! We look forward to hosting you again soon.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
The elevators are extremely slow
Stayed 2 nights in Mar 2024
Response from Customer Service on May 6, 2024
Crystal, we appreciate your feedback on your experience at the Hyatt Place Houston Medical Center. We are sorry to hear about the slower than expected elevator service. Your comments will certainly aid us in improving any future experiences. Nonetheless, we're glad that your overall visit seemed to be satisfactory. We anticipate your next visit.

6/10 Okay

Natxeli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All the basic necessities, friendly staff, and very clean. Good all around!
Stayed 2 nights in Apr 2024
Response from Customer Service on May 7, 2024
Natxeli, we're glad to hear that you found the essentials, hygiene, and the warmth of our team members at Hyatt Place Houston Medical Center satisfactory. We appreciate your feedback and we're constantly seeking ways to enhance our guest experience. We would be delighted to welcome you back for an even better stay next time.

8/10 Good

Jacqueline

Travelled with family
Property was nice, but surrounding area was dirty and didn’t look safe
Stayed 3 nights in Apr 2024

8/10 Good

Da Chef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on May 4, 2024
We appreciate you sharing this positive rating!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt Place Houston Medical Center. We want to share an even more enjoyable experience with you next time.

8/10 Good

Kaitlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had dead bugs around lamp by TV. Other than this the room was very nice.
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Kaitlyn, we appreciate your feedback on Hyatt Place Houston Medical Center. It's great to hear that you found our rooms pleasing. We regret that you encountered an issue regarding cleanliness. Our team routinely commits to maintain high standards, and your input will be addressed. We look forward to improving your experience during your next stay with us.

10/10 Excellent

chek

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place.
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Chek, we're delighted to hear that you found Hyatt Place Houston Medical Center to be an excellent location to stay. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

MARK, Capitol Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Mark, we're delighted to read that you had a comprehensive positive experience at Hyatt Place Houston Medical Center. We cannot wait to have you with us again in the future.

10/10 Excellent

GInger

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
My husband was inrubated and had a surgery, the shuttle driver, was in a big hurry picking everyone up and she was driving excessively fast and slamming on her brakes, i almost fell out of my seat several times. She was complaining about everyone was calling her and wanting to go somewhere or to be picked up and that she was working for tips. I didnt feel like she needed a tip driving like that with elderly people and complaining like she did. It was like she was mad at everything and everyone. She was not professional.
Stayed 2 nights in Apr 2024
Response from Customer Service on May 1, 2024
Ginger, your feedback is important to us, and we regret to hear your experience was not up to our typical standards. Safety and professionalism from our shuttle driver are vital. We've noted your concerns and will use them to enforce proper behavior and better service delivery. For any lapses in service, we sincerely apologize. We aim to excite all our guests with our hospitality, and we look forward to the chance to give you a more satisfying experience in the future.

10/10 Excellent

Katherine

Travelled with family
Convenient location. Professional staff. Clean, comfortable room.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Katherine, we're thrilled to know you appreciated the convenience of Hyatt Place Houston Medical Center's location and enjoyed our clean, comfortable rooms. Thank you also for highlighting the professionalism of our team members. We look forward to your next visit.

10/10 Excellent

Nolan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Stayed for 3 days was everything I expected and more.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Nolan, it's delightful to hear that your stay at the Hyatt Place Houston Medical Center met and surpassed your expectations. We're proud to know you found our property pleasing! We can't wait to offer you another remarkable visit in the future.

4/10 Poor

Kimberly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Kimberly, we appreciate you taking the time to leave a rating based on your recent experience at Hyatt Place Houston Medical Center. We're sorry to hear that your stay didn't meet expectations. Our team takes such feedback seriously and continually strives to improve each guest's stay. We hope for the opportunity to provide a better experience on your next visit.

2/10 Terrible

Juan

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
We appreciate your feedback, Juan.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Durdana

Stayed 1 night in Apr 2024
Response from Customer Service on May 18, 2024
Thank you for the perfect rating, Durdana!We are very pleased to hear that you had a wonderful stay at Hyatt Place Houston Medical Center. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and very friendly staff
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Travis, we're thrilled to hear that you enjoyed your stay at Hyatt Place Houston Medical Center. It's wonderful that you noted our pristine rooms and our team's friendly nature. Your positive feedback is truly appreciated and we look forward to welcoming you back on your next visit.

10/10 Excellent

Viviana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great the pool was fun. Kids loved it. And breakfast was delicious. But my room was a bit dusty and had dead small bugs by the tv and lamp. They had not wiped down the tv stand. Over all everything was perfect.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Hello Viviana,We're delighted to hear that you and your children enjoyed the Hyatt Place Houston Medical Center, particularly the pool and our tasty breakfast. We appreciate your feedback regarding cleanliness, and want to assure you that our team members are dedicated to maintaining high standards. We will certainly address your comments. We hope to welcome you again and strive to make your experience perfect.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 27, 2024
Heather, it's great to see you had an exceptional experience at Hyatt Place Houston Medical Center. We hope to welcome you back in the future for another outstanding stay. Thank you for choosing us.

10/10 Excellent

Omar, SAN ANTONIO

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Came on the property with stains on my sheets for both queen beds. Talked to the front desk and got it sorted out immediately. Then the elevator broke down and they didn’t say anything about when it’d be fixed or if we’d be compensated. We luckily got compensated for one vehicle. If you build a building around an elevator, make sure they work or you have quick maintenance. Overall, it’s a decent hotel you can stay at if you just need a spot to rest.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 25, 2024
Omar, it's pleasing to hear that our team at Hyatt Place Houston Medical Center was able to promptly resolve your initial bedding issue. However, we're sorry to learn about any discomfort experienced due to the temporary elevator shut-down, and we appreciate your understanding during that time. We take such matters seriously and always strive to rectify them promptly for our guests' convenience. We're pleased that despite these challenges, you found our hotel suitable for a restful stay. We look forward to improving upon your experience during any future visits.

10/10 Excellent

Brett, Olathe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great stay. Loved the breakfast bar (free)
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Brett, it's a pleasure to know you had a wonderful stay at Hyatt Place Houston Medical Center. Thank you for appreciating our complimentary breakfast bar. We strive to ensure our guests start their day on a tasty note. We look forward to hosting you again in the future.

10/10 Excellent

Emiliya

Liked: Cleanliness, staff & service, property conditions & facilities
I felt unsafe. The elevator to parking lot was not working and I had to use stairs, i felt unsafe there:(. This is my only complain. I love this hotel.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Emiliya, it's regrettable to hear that you felt uneasy due to the elevator situation. We recognize your concern and assure you that our team members work tirelessly to maintain a secure atmosphere. We're pleased to know that apart from this, you have a fondness for Hyatt Place Houston Medical Center. We're appreciative of your feedback and look forward to improving your experience on your next visit.

10/10 Excellent

francisca, orange

Liked: Cleanliness, staff & service, property conditions & facilities
Close to our hospital
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Francisca, it's excellent to hear that the Hyatt Place Houston Medical Center's location suited your needs perfectly. We are situated to offer convenient access to various establishments, including hospitals. Your positive recognition is incredibly appreciated. We look forward to the opportunity of welcoming you back soon.

10/10 Excellent

Kathy

Travelled with family
Liked: Property conditions & facilities
Not a lot of places to eat close by but overall would definitely stay again
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Kathy, it's delightful to hear that you would choose Hyatt Place Houston Medical Center again for your stay. We appreciate your feedback about the local dining options and will utilize it to improve our guest guide. We look forward to welcoming you back soon for another pleasant experience.

10/10 Excellent

Rosa

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We loved the roof top heated pool!!!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Rosa, it's fantastic to hear that you enjoyed the rooftop heated pool at Hyatt Place Houston Medical Center! It's certainly a popular spot amongst guests. We can't wait to welcome you back for another wonderful stay.

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2024
Response from Customer Service on May 9, 2024
Thank you for the great rating, Stephanie!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place Houston Medical Center! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 20, 2024
Thank you for the wonderful rating, Joseph!It's fantastic you enjoyed your time at Hyatt Place Houston Medical Center so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Erik

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel for a great price.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Erik, thank you for your wonderful feedback! It's delightful to know that you enjoyed your stay at Hyatt Place Houston Medical Center, finding it to be excellent value. We look forward to serving you again in the future.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Dominique, thank you for your wonderful rating of Hyatt Place Houston Medical Center. We're thrilled to hear that you enjoyed your stay and we hope to welcome you back in the near future!

4/10 Poor

Bertha

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Bertha, it's disappointing to see that you were not entirely pleased with your stay. Ideally, we'd love to hear more specifics about what we could have done better. This way, our team can focus on improvements. Nonetheless, we value your rating and assessing our offering is underway. We hope to get another opportunity to deliver a stay that exceeds your expectations.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property with proper amenities.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Kelsey, it's delightful to know that Hyatt Place Houston Medical Center lived up to your cleanliness standards and supplied the amenities you required. Your feedback is valuable and we appreciate your preference for our hotel. We welcome the opportunity to serve you again soon.

10/10 Excellent

Omid, Plano

Stayed 1 night in Apr 2024
Response from Customer Service on May 5, 2024
Thanks for the amazing rating, Omid!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hyatt Place Houston Medical Center!

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk were so friendly and kind. Rooms were clean. Free breakfast was great.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Bruno, thank you for choosing Hyatt Place Houston Medical Center and for sharing your positive experience. It's delightful to hear that you had a comfortable stay in our clean rooms and enjoyed the complimentary breakfast. Moreover, we're glad that our team members made a significant difference to your stay by being friendly and kind at the front desk. Your feedback is very much appreciated and we look forward to welcoming you back in the near future.

4/10 Poor

Yesenia

Stayed 1 night in Apr 2024

8/10 Good

Manuel

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I’m disagree about housekeeping. I stay 4 nights and just one day I have this service. It’s not fear, we payed for a confortable room and also for the housekeeping service 😡
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Manuel, thank you for sharing your feedback. We regret hearing about your disappointment concerning the housekeeping schedule during your stay. It is essential to us that our guests feel they're getting the full benefit of the services they pay for. Rest assured that we have noted your concern and will work on it. We hope you'll give Hyatt Place Houston Medical Center another try in the future. Thank you for choosing to stay with us.

10/10 Excellent

SRIRAM

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in down town Houston. Very near to Rice University. Very Clean rooms. Very courteous and professional staff at the hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Sriram, we're thrilled to hear how much you enjoyed your stay at Hyatt Place Houston Medical Center. It's wonderful that our central location worked well for you, and that you appreciated the cleanliness of our rooms. We're also glad that our professional team members made an impression. We eagerly anticipate your next visit.