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Reviews of Courtyard by Marriott Houston Sugar Land/Lake Pointe

3 out of 5
Courtyard by Marriott Houston Sugar Land/Lake Pointe
16740 Creek Bend Dr., Sugar Land, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 710 out of 943 reviews" "
Rating 8 - Good. 175 out of 943 reviews" "
Rating 6 - Okay. 25 out of 943 reviews" "
Rating 4 - Poor. 15 out of 943 reviews" "
Rating 2 - Terrible. 18 out of 943 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The landscape is beautiful with an outside courtyard and walking trail by the lake.
Stayed 2 nights in May 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly folks
Stayed 1 night in May 2024
Response from Asst. General Manager on May 20, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.We hope to welcome you again soon.

4/10 Poor

Kyana

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Mary Kathryn on May 21, 2024
Kyana,We apologize for any inconvenience you might have faced at our property.

10/10 Excellent

Tiffany

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
upscale clean.. the bistro/bar area a marvelous place to meet someone wealthy..
Stayed 1 night in May 2024

10/10 Excellent

John

Great hotel
Stayed 3 nights in Apr 2024
Response from Daniel A. on Apr 29, 2024
Thank you for your patronage and feedback

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Daniel. A on Apr 24, 2024
Thank you for your patronage and feedback

10/10 Excellent

Curt, Sulphur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Outdoor patio is in a beautiful pond. Walking distance from Restaurants.
Stayed 2 nights in Apr 2024
Response from Mary Kathryn on Apr 22, 2024
Thank you for the kind words, Curt! I am glad that you enjoyed your time here at Courtyard Sugar Land Lake Pointe!

8/10 Good

Laurie, Weatherford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Daniel A. on Apr 15, 2024
Thank you for your patronage and feedback

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Daniel. A on Mar 18, 2024
Thank you for taking the time to complete our survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Khawar, Rancho Cucamonga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views around hotel. Quiet and peaceful.
Stayed 1 night in Mar 2024
Response from Daniel. A on Mar 4, 2024
Thank you for your patronage and feedback

6/10 Okay

Coty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a hard time sleeping in the second floor. It was horribly noisy, other than that and not having free breakfast the place was lovely.
Stayed 2 nights in Mar 2024
Response from Daniel. A on Mar 3, 2024
Thank you for your patronage and feedback.

4/10 Poor

Katrina

Stayed 2 nights in Feb 2024
Response from Daniel. A on Feb 28, 2024
Thank you for taking the time out of your schedule to review our Hotel. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.

10/10 Excellent

Nakia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area with a lot of things to do.
Stayed 1 night in Feb 2024
Response from Daniel. A on Feb 26, 2024
Thank you for your patronage and feedback. We look forward to seeing you the next time your travels bring you to Sugar Land

10/10 Excellent

Ace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and clean!!
Stayed 2 nights in Feb 2024
Response from Daniel A. on Feb 24, 2024
Thank you for your patronage and feedback

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Daniel A. on Feb 23, 2024
Thank you for your patronage and feedback

10/10 Excellent

La Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Daniel. A on Feb 21, 2024
Thank you for your patronage and feedback.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Daniel A. on Feb 19, 2024
Thank you for your patronage and feedback

10/10 Excellent

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place and felt quite at home
Stayed 1 night in Sep 2023
Response from Mary Kathryn on Feb 12, 2024
I am thrilled to hear that you felt at home while staying here with us at Courtyard by Marriott Houston Sugar Land/Lake Pointe! We appreciate the kind remarks, Stave. Take care and safe travels!!

10/10 Excellent

tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few blocks from main streets so it’s quiet, but only a few blocks from everything
Stayed 1 night in Feb 2024
Response from Mary Kathryn on Feb 12, 2024
Thank you for the five-star post-stay guest review, Tina. We here at Courtyard Sugar Land appreciate you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few surprises
The hotel is a bit remote. Especially if you do not have a car. I was disappointed breakfast was not free. Room service is only on request, which was fine with me but I had not experienced that before.
Stayed 4 nights in Feb 2024
Response from Daniel. A on Feb 7, 2024
Thank you for your continued support and for taking the time to provide us with your feedback. We truly appreciate it.Regarding your comments regarding the breakfast and cleaning services, we'd like to clarify that at Courtyard Marriott, our brand offers a full kitchen with cook-to-order items, and therefore, our breakfast is not complimentary like some limited-service brands.Additionally, in line with Marriott's global policy, our Stayover services include towel replenishment and trash removal on the 3rd day of your stay, with a full cleaning service provided on the 5th day. Should you require additional services outside of this schedule, we kindly ask that you notify us at least 24 hours in advance.We hope this information addresses your concerns, and we eagerly anticipate your return to Sugar Land whenever your travels bring you back to our area.

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lovations
Stayed 1 night in Feb 2024
Response from Daniel. A on Feb 5, 2024
Thank you for your patronage and feedback

10/10 Excellent

Jimmy

Stayed 2 nights in Jan 2024
Response from Daniel. A on Feb 5, 2024
Thank you for your patronage and feedback

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk clerk was great. Didn’t get a name. He’s was there Saturday night.
Stayed 1 night in Jan 2024
Response from Daniel. A on Jan 29, 2024
Thanks for your patronage and feedback

10/10 Excellent

Darrion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would for sure stay here again.
Stayed 1 night in Jan 2024
Response from Daniel. A on Jan 21, 2024
Thank you for your patronage and feedback

8/10 Good

James

Liked: Cleanliness, staff & service
It was a 3 star plus, not 5 star. Price was good.
Stayed 1 night in Jan 2024
Response from Daniel. A on Jan 20, 2024
Thank you for your patronage and feedback

8/10 Good

Mary Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Daniel. A on Jan 12, 2024
Thank you for your patronage and feedback

10/10 Excellent

Nikki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Daniel A. on Jan 12, 2024
Thank you for your patronage and feedback

10/10 Excellent

katherine, sugar land

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jan 2024
Response from Daniel. A on Jan 8, 2024
Thank you for your patronage and feedback. We look forward to seeing you the next time your travels bring you back to Sugar Land

10/10 Excellent

Chris

Stayed 1 night in Jan 2024
Response from Daniel. A on Jan 8, 2024
Thank you for your patronage and feedback. We look forward to seeing you the next time your travels bring you back to Sugar Land

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience
Extremely loud plumbing right behind your bed wall, not very pleasant hearing people flush everytime you are in bed or around. Poor build quality, also had house keeping concerns which we informed frint desk and never got a follow up. The TV is absolutely old and useless for any connectivity
Stayed 3 nights in Dec 2023
Response from Daniel A. on Jan 5, 2024
Thank you for taking the time to complete our survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

SREEJITH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Daniel A. on Jan 2, 2024
Thank you for your patronage and feedback

10/10 Excellent

Pei-Ying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
I’ll choose this hotel, when I come to visit Houston. I’ve been here more than three times. Nice and quiet.
Stayed 2 nights in Dec 2023
Response from Daniel. A on Dec 24, 2023
Thank you for your patronage and feedback, we look forward to seeing you the next time your travels bring you back to Sugar Land

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The location was perfect with a great view of the lake. The staff was extremely friendly and helpful and the room was very clean.
Stayed 2 nights in Dec 2023
Response from Daniel. A on Dec 11, 2023
Thank you for your patronage and feedback

10/10 Excellent

Whitney, Aledo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean comfortable hotel. Staff very friendly.
Stayed 1 night in Dec 2023
Response from Daniel. A on Dec 10, 2023
Thank you for your patronage and feedback

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Daniel. A on Dec 7, 2023
Thank you for your patronage and feedback

10/10 Excellent

Wendy

Stayed 1 night in Dec 2023
Response from Daniel. A on Dec 7, 2023
Thank you for your patronage and feedback

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and stay
Stayed 1 night in Nov 2023
Response from Daniel. A on Nov 30, 2023
Thank you for your patronage and feedback. We look forward to seeing you the next time your travels bring you back to Sugar Land

2/10 Terrible

Mona Helen Kabuki, Silver Spring

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 1, 2023
Thank you for staying with us and sharing your rating. We are sorry to see you may not have enjoyed your stay. We hope to see you again for the opportunity to provide you with a 5/5 experience.

10/10 Excellent

Zephaniah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Nov 2023
Response from Daniel. A on Nov 30, 2023
Thank you for your patronage and feedback. We look forward to seeing you the next time your travels bring you back to Sugar Land

10/10 Excellent

Darrell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was very nice house keeper could have cleaned tub little bettrt
Stayed 2 nights in Nov 2023
Response from Daniel. A on Nov 30, 2023
Thank you for your patronage and feedback. We look forward to seeing you the next time your travels bring you back to Sugar Land

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, though a bit small. Restaurant has only limited selections, but hostess was willing to be flexible about accommodating wishes.
Stayed 1 night in Nov 2023
Response from Daniel. A on Nov 22, 2023
Thank you for your patronage and feedback, we look forward to seeing you the next time your travels bring you back to Sugar Land

10/10 Excellent

Hector

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay however could use more parking.
Stayed 1 night in Nov 2023
Response from Daniel A. on Nov 20, 2023
Thank you for your patronage and feedback. We look forward to seeing you the next time your travels bring you back to Sugar Land

10/10 Excellent

Samina

Liked: Cleanliness, staff & service, property conditions & facilities
I have always stayed at this location this was my 6th stay at this location. clean and quiet. Dining options are not that great. Breakfast was good but expensive.
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 16, 2023
Dear Samina, Thank you for staying with us and taking the time to share your review! We are glad you enjoy a clean and quiet experience each time, and we look forward to seeing you again next time travel brings you to the area.

8/10 Good

Tesharri

Stayed 1 night in Nov 2023
Response from Daniel. A on Dec 7, 2023
Thank you for your patronage and feedback

10/10 Excellent

Connie

Stayed 1 night in Oct 2023
Response from Mary Kathryn on Nov 3, 2023
Connie,We here at Courtyard Sugar Land really appreciate you and thank you for your patronage! Take care.

10/10 Excellent

Tomeka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great botel
Stayed 1 night in Oct 2023
Response from Mary Kathryn on Nov 1, 2023
Thank you, Tomeka! We here at Courtyard Sugar Land appreciate you.

8/10 Good

JAYKUMAR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Daniel. A on Oct 29, 2023
Thank you for your patronage and feedback. We look forward to seeing you the next time your travels bring you to Sugar Land.

10/10 Excellent

sanyueh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and impressive property
Stayed 1 night in Oct 2023
Response from Daniel. A on Oct 21, 2023
Thank you for your patronage and feedback, we look forward to seeing you the next time your travels bring you to Sugar Land

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023
Response from Daniel. A on Oct 8, 2023
Thank you for your patronage and feedback

10/10 Excellent

Raymond, San Francisco

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
you can walk around a small lake and close to Sugarland City Center..
Stayed 2 nights in Aug 2023
Response from Daniel. A on Oct 3, 2023
Thank you for your patronage and feedback