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Reviews of Hilton Garden Inn Waikiki Beach

3.5 out of 5
Hilton Garden Inn Waikiki Beach
2330 Kuhio Ave, Honolulu, HI

Reviews

8.4

Very good

Rating 10 - Excellent. 524 out of 1001 reviews" "
Rating 8 - Good. 277 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lorraine V, Laurel

Travelled with partner
Liked: Amenities
It was Definitely centrally located with most any need/want within reasonable walking distance. Many amenities were very close. Our ‘View’ was Very limited and left much to be desired (as in an Actual VIEW, of more than the wall of the next building (about 6-8’ away from our balcony). All else was fine. Though A hot tub and longer open hours for the pool would have Really improved our stay. Still, everyone was very pleasant and accommodating. A solid 4 out of 5 I’d say. 👍🌈
Stayed 14 nights in May 2024

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff was very friendly
Stayed 3 nights in May 2024
Response from Hilton Garden Inn Waikiki Beach on May 22, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

10/10 Excellent

Jeniffer

Liked: Cleanliness, staff & service, property conditions & facilities
It’s in the middle of everything. So many dining options around it. Rooms are clean. Pool bar with amazing drinks.
Stayed 2 nights in May 2024
Response from Hilton Garden Inn Waikiki Beach on May 22, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

8/10 Good

Kieran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff!
Stayed 1 night in May 2024
Response from Hadrian on May 15, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return.

10/10 Excellent

Ashley Liluen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond!
Stayed 3 nights in May 2024
Response from Hadrian on May 15, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return.

10/10 Excellent

Christina, Omaha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very nice.
Stayed 4 nights in May 2024
Response from Hadrian on May 14, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return.

6/10 Okay

CASSIE, Benicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows were absolutely horrible. The tv kept going to a blank black screen, you could hear it but not see it. The air conditioner is small and does not throw out enough cool air considering the hot weather outside. The pool is more like a big bathtub rather than a pool. You’d think for being a Hilton it would have “Hilton” quality standards. The staff was exceptional and very nice.
Stayed 4 nights in May 2024
Response from Hadrian on May 14, 2024
Thank you for taking the time to share your experience with us! We do apologize that your stay was not to your expectation. We hope to see you again in the near future!

6/10 Okay

My

Travelled with family
It’s a decent hotel except for the room is small. The facilities are older. We didn’t spend much time in the hotel room so we think the price is reasonably compared to other high-end hotels in the same neighborhood.
Stayed 4 nights in May 2024
Response from Hadrian on May 13, 2024
Thank you for taking the time to share your experience with us. We look forward to your return. Aloha!

10/10 Excellent

Lolita, White Plains

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, convenient access to dining and shopping
Stayed 1 night in May 2024
Response from Hadrian on May 13, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

8/10 Good

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great value.
Stayed 3 nights in May 2024
Response from Hadrian on May 13, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

6/10 Okay

Kim T

Travelled with group
Liked: Cleanliness
The bathroom was clogged several times.
Stayed 6 nights in May 2024
Response from Hadrian on May 13, 2024
Thank you for taking the time to share your experience with us. We look forward to your return. Aloha!

10/10 Excellent

Siovey, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hadrian on May 13, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

8/10 Good

Ralph W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar tender Nicky was great. Hotel was centrally located to restaurants and shopping, very convenient
Stayed 8 nights in Apr 2024
Response from Hadrian on May 13, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

8/10 Good

Giau

Liked: Cleanliness, staff & service, property conditions & facilities
Very good 👍
Stayed 5 nights in Mar 2024
Response from Hadrian on May 13, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for a good price
Stayed 2 nights in May 2024
Response from Hadrian on May 13, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient to everything. And your staff were efficient & professional
Stayed 2 nights in May 2024
Response from Hadrian on May 5, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great honeymoon staying here!
Stayed 4 nights in Feb 2024
Response from Hadrian on May 5, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

10/10 Excellent

William Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed holo store and the fact that international marketplace was across
Stayed 7 nights in Apr 2024
Response from Hilton Garden Inn Waikiki Beach on May 2, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

10/10 Excellent

Kiara

Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Waikiki Beach on May 22, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by the staff. Especially, the concierge - they were outstanding
Stayed 3 nights in Apr 2024
Response from Hilton Garden Inn Waikiki Beach on Apr 30, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

8/10 Good

cynthia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Waikiki Beach on Apr 30, 2024
Thank you for choosing to stay at the Hilton Garden Inn Waikiki Beach. We look forward to your return.

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hadrian on Apr 25, 2024
Thank you for taking the time to share your experience with us! We look forward to your return. Aloha!

10/10 Excellent

Miao Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hilton Garden Inn Waikiki Beach on Apr 23, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

10/10 Excellent

Kalyn

Stayed 2 nights in Apr 2024
Response from Hadrian on May 13, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

8/10 Good

Bryson

Stayed 1 night in Apr 2024
Response from Hadrian on May 6, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Hadrian on Apr 17, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

6/10 Okay

JORDENSEN

Liked: Staff & service
Room smelled like mold
Stayed 4 nights in Apr 2024
Response from Hadrian on Apr 10, 2024
Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not exceed your expectations. Please accept our sincere apologies for not meeting your expectation and know we will address your feedback directly with our team. Aloha!

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that you were able to get a pass the day you checked out to still be able to use the pool while we waited there because we had a later flight.
Stayed 1 night in Apr 2024
Response from Hadrian on Apr 10, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

10/10 Excellent

Asea

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 2 nights in Mar 2024
Response from Hadrian on Apr 6, 2024
Aloha! We like to thank you for taking the opportunity to review our property. We hope to see you again in the near future. Mahalo!

10/10 Excellent

Joseph Rich

Liked: Cleanliness, staff & service, property conditions & facilities
We loved that it was across the street from the International Market Place where there are great dining options and free Hawaiian entertainment. The hotel staff were super friendly & helpful. We highly recommend it.
Stayed 6 nights in Mar 2024
Response from Hadrian on Apr 5, 2024
Aloha! Thank you for choosing the Hilton Garden Inn Waikiki Beach for your stay and for taking the time to review our property. We hope to see you again soon. Mahalo!

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location. Easily walkable
Stayed 6 nights in Mar 2024
Response from Hadrian on Apr 2, 2024
Aloha Jesse! We would like to thank you for your time for giving us a great review. We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again. Mahalo!

10/10 Excellent

Talia

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
My second time staying here and it still was amazing!
Stayed 3 nights in Mar 2024
Response from Hadrian on Mar 29, 2024
Aloha Talia,We appreciate your kind words towards our property. We hope to see you in the near future!Mahalo!

8/10 Good

CYNTHIA SHIN MING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hilton Garden Inn Waikiki Beach on Mar 28, 2024
Thank you for choosing to stay at the Hilton Garden Inn Waikiki Beach. We look forward to your return.

6/10 Okay

Carolina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Valet folks don’t communicate well with front desk, front desk short staffed long lines.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Waikiki Beach on Mar 26, 2024
We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

bradley russell

Great location. Nice amenities. Nice staff.
Stayed 7 nights in Mar 2024
Response from Hilton Garden Inn Waikiki Beach on Mar 26, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

10/10 Excellent

scott, grand island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was amazing. She was extremely pleasant, was able to get us an upgrade and get us an early check in. The hotel is close to a shopping mall and also the beach. Definitely would stay there again.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Waikiki Beach on Mar 24, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice location
Stayed 6 nights in Mar 2024
Response from Hilton Garden Inn Waikiki Beach on Mar 23, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Excellent location! Great customer service.
Stayed 6 nights in Mar 2024
Response from Hilton Garden Inn Waikiki Beach on Mar 21, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

8/10 Good

Marek MJ

Travelled with partner
Our stay was very good. There was one problem. Very poor WiFi.
Stayed 8 nights in Mar 2024
Response from Hilton Garden Inn Waikiki Beach on Mar 15, 2024
We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Huong

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 4 nights in Feb 2024
Response from Hilton Garden Inn Waikiki Beach on Mar 15, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach, staff friendly
Stayed 10 nights in Feb 2024
Response from Hilton Garden Inn Waikiki Beach on Mar 15, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good amenities in building and close by. We had a great view and small balcony which was nice for sunsets.
Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn Waikiki Beach on Mar 13, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

8/10 Good

Yong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking is required in this area including this hotel. $55 per day. The housekeeping, walking distance to restaurants, malls, and waikiki beach were all amazing.
Stayed 7 nights in Dec 2023
Response from Hilton Garden Inn Waikiki Beach on Mar 9, 2024
Thank you for choosing to stay at the Hilton Garden Inn Waikiki Beach. We look forward to your return.

10/10 Excellent

Audrey Henrietta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Feb 2024
Response from Hilton Garden Inn Waikiki Beach on Mar 9, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

10/10 Excellent

Gene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms and near shops and restaurants
Stayed 2 nights in Feb 2024
Response from Hilton Garden Inn Waikiki Beach on Feb 27, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

10/10 Excellent

joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always great stay
Stayed 5 nights in Feb 2024
Response from Hilton Garden Inn Waikiki Beach on Feb 25, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

8/10 Good

Jillane Mae

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hilton Garden Inn Waikiki Beach on Feb 25, 2024
Thank you for choosing to stay at the Hilton Garden Inn Waikiki Beach. We look forward to your return.

8/10 Good

kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the staff, very helpful and friendly. the registration desk (when I explained we were leaving our luggage and might need a key for the restrooms, no problem) , the concierge (helpful in finding a seaside restaurant)and the restaurant staff. What we did not like, loud bing from elevators. Almost always waiting in a group of people for the elevators at lobby level.
Stayed 3 nights in Feb 2024
Response from Hilton Garden Inn Waikiki Beach on Feb 25, 2024
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. We look forward to your return. Aloha!

6/10 Okay

Iryna

Stayed 3 nights in Feb 2024
Response from Hilton Garden Inn Waikiki Beach on Mar 21, 2024
We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.