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"I know it's an old hotel but this one is really outdated guests can see ripped carpets in the main hall way, flaked paint and the bathroom in our room had no handwash! The breakfast was really bad and tasteless the beans were like gloop, I'm surprised folk were eating it! When checking out I wasn't asked about my stay, the receptionist just took my keys and gave me a quick bye, which I felt was quite rude and lacked customer service/care. We stayed for 1 night which was ok as we were out most of the time but I wouldn't stay any longer than that, I personally would not stay here again which is a shame."

"I stayed here with my 4 Yr old granddaughter the hotel and amenities were great The only downside was the food we stayed on a dinner and breakfast deal but found that the buffet lacked choice as very few options the salad bar was ok"

"The room was very clean and staff helpful."

"I would say with the limited hotel options in Ft William it was fine. It is an older hotel with an updated room but very small, we had 2 twins. We did not eat there. It seemed booked up at our stay early May 2026"

"The Breakfast was your typical buffet, It was Hot and Fresh. Everything was kept clean. The rooms are rather small but adequate. The shower was excellent. It is located close to the train station and the bus station. It was located close to everything , easy walking."

"Great staff. Clean"

"The meal in the restaurant was excellent, very friendly staff, dog friendly. There is construction work going on which is fair enough but my only criticism would be that it is a bit messy and should be better managed "

"The cutest hotel ever! Everything was fantastic! The staff was great and extremely helpful and friendly! The food was the best food I had my whole trip in Scotland! I loved it so much I ended up staying an extra night here!"

"Wasn't up to the standard I would have expected from a Hydro Hotel, Hotel could do with some modernisation, was clean enough, but some areas look a bit worn down. Booked dinner b&b, food choices were restricted even choosing from extras available, but not from full menu, food was very mediocre. Service quite slow, no offer of drinks before meal, had to ask twice for drinks, didn't get drinks till main course. Breakfast buffet a bit better. No real staff interaction, even when booking out, not even asked if we enjoyed our stay or to have a nice day. As only one night, didn't make use of Pool or leisure facilities. Overall disapointed."