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Reviews of Hyatt Regency Harare The Meikles

4 out of 5
Hyatt Regency Harare The Meikles
Jason Moyo Ave, Harare

Reviews

8.4

Very good

Rating 10 - Excellent. 146 out of 323 reviews" "
Rating 8 - Good. 109 out of 323 reviews" "
Rating 6 - Okay. 38 out of 323 reviews" "
Rating 4 - Poor. 21 out of 323 reviews" "
Rating 2 - Terrible. 9 out of 323 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant did not offer sadza!
Stayed 3 nights in May 2024

10/10 Excellent

Hercanos, Cumming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent seevice
Stayed 1 night in May 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Safety concerns amidst ongoing construction in the hotel
Stayed 3 nights in May 2024

8/10 Good

MARJORIE

Liked: Cleanliness, staff & service, amenities
This is familiar place in Harare. It still retains its charm but the property is overdue the ongoing restoration. Service is great as always. The bathrooms are outdated and the air conditioning on the south side is non-existent.
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all welcoming, full of smiles and willing to go the extra mile to help.
Stayed 5 nights in Apr 2024

10/10 Excellent

Celiwe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quaint comfortable great food and friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Albrion

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at Miekles!
Stayed 16 nights in Mar 2024

6/10 Okay

Rudo

Stayed 1 night in Mar 2024

4/10 Poor

TAUYA, Thames Ditton

Disliked: Amenities, property conditions & facilities
The property is old and dated
Stayed 2 nights in Mar 2024

10/10 Excellent

pretty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Nash Paints

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Old rooms
Stayed 1 night in Feb 2024

6/10 Okay

mark

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Grace.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was clean and still under renovation The kitchen staff do not attend clients on time Customers have to request or ask them to attend even if the dining is not full Staff were observed standing and talking to each about their weekends or about their soccer teams On 2 occassions ,2 cups found dirty on a supposedly clean set up table Door card out of order for 2 days reported several times and staff kept saying they were conimg back No formal discussiom done for reasons of card failure
Stayed 6 nights in Dec 2023
Response from GM on Jan 11, 2024
Dear Grace,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visit. Please be assured that we take your comments seriously and will address these issues with our team to ensure that such lapses do not recur in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Warm regards

10/10 Excellent

Shingai, Grayson

Stayed 1 night in Dec 2023
Response from GM on Jan 11, 2024
Dear Shingai,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had a fantastic experience with us. Our team works hard to ensure that every guest has a memorable stay, and we are delighted to know that we succeeded in your case. We look forward to welcoming you back on your next visit.Best regards

10/10 Excellent

Murad

Stayed 7 nights in Dec 2023
Response from GM on Jan 11, 2024
Dear Murad,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had a fantastic experience with us. Our team works hard to ensure that every guest has a memorable stay, and we are delighted to know that we succeeded in your case. We look forward to welcoming you back on your next visit.Best regards,

10/10 Excellent

Andrae

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ike on Nov 26, 2023
Dear AndraeThank you very much for your most valued time.RegardsEisenhowerGuest Relations Manager

4/10 Poor

Kimberly

Business traveller
Disliked: Amenities, property conditions & facilities
I will start with, I have been staying here for 15 years and have very real expectations of what is and isn't normal. This visit was so far below par that we will seriously consider using another property in the future. COMPLETELY UNDISCLOSED - they are undergoing MAJOR renovations. LaFontaine is the only dining area open (which was closed on the day we arrived for a private event - you read that correctly). So, the hotel was utilizing the Club Room for all other guests. Club Room with Club Room prices - which were astronomical. You could also eat on the pool deck. Which we chose to one night, and the food took 90-minutes to arrive and everything was so cold, rendering most of it inedible. While there is never REALLY air conditioning in the south tower, there definitely was not even air pretending to blow through the vents. My room stayed so hot (over 30 C) that my solid toiletries melted. I am very accustomed to the rooms being warm and have always asked for, and received, a floor fan in my room - this has been (and was) requested at the time the room was reserved (months in advance). This time, there was no fan in any of the 4 rooms we reserved. The only male in the group was the only person to receive a fan on the 1st day (8 hours later). I received a fan 30-hours after check-in. No one else was given a fan. We all made many requests. Management did a poor job navigating issues and would not speak with us.
Stayed 2 nights in Oct 2023
Response from Ike on Nov 6, 2023
Dear Kimberly Management and staff would like to sincerely apologize for the, below expectation experience, you recently had with us. We have taken note of all the issues you put across to us and will positively address these and ensure this will not recur in future. Once again, kindly accept our apology. Regards.Eisenhower.Guest Relations Manager.

4/10 Poor

James, Van Nuys

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is under construction and should be closed.
Stayed 2 nights in Oct 2023
Response from Ike on Nov 2, 2023
Dear JamesThe hotel is undergoing some important and exciting refashioning program, we are looking forward to be done in due course. We apologize for any inconveniences this may have caused during your stay.Regards.EisenhowerGuest Relations Manager

6/10 Okay

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ike on Oct 18, 2023
Dear MichaelThank you for your valuable time. We look forward to welcoming you back.RegardsEisenhower.Guest Relations Manager.

8/10 Good

Bright

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Ike on Nov 1, 2023
Dear BrightThank you for your time.Regards EisenhowerGuest Relations Manager

8/10 Good

Bridget

Stayed 1 night in Sep 2023
Response from Ike on Oct 23, 2023
Dear Bridget Thank you for your time to rate favorably your recent stay experience with us.RegardsEisenhower Guest Relations Manager

6/10 Okay

Artin, Yerevan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 11 nights in Sep 2023
Response from Ike on Oct 18, 2023
Dear ArtinThank you for your valuable. Our apology please for a delayed response. We look forward to welcoming you back soon.RegardsEisenhower Guest Relations Manager.

8/10 Good

Marthius Sendy

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Ike on Sep 20, 2023
Dear Marthius Thank you for your valuable time to share with us your recent stay experience. We look forward to welcoming you back soon. Regards.EisenhowerGuest Relations Manager

10/10 Excellent

Shingie Precious

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Booked bed & breakfast for my mum and niece. Both were extremely happy with the service they received. It was my mum’s birthday and staff sang happy birthday for my mum & gave her a slice of birthday cake 😊
Stayed 1 night in Sep 2023
Response from Ike on Sep 19, 2023
Dear Shingie Thank you for staying with us and your feedback, Meikles hotel prides itself on our staff. Once again thank you. RegardsEisenhowerGuest Relations Manager

10/10 Excellent

Dr Blessing

Business traveller
Liked: Cleanliness, staff & service
Good service
Stayed 1 night in Sep 2023
Response from Ike on Sep 14, 2023
Dear Dr Blessing Thank you for your most valuable time to share your recent stay experience with us. RegardsEisenhowerGuest Relations Manager

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was difficult to regulate the temperature in the room. It got cool at night. They brought a room heater that did nothing. Had to use an extra blanket
Stayed 1 night in May 2023
Response from Ike on Jun 8, 2023
Dear KeithThank You for your important time and the feedback. We regret to learn that you were not as comfortable as is expected.Management is currently looking into correcting that. We apologize for the inconvenience and promise you a more comfortable stay on your return trip.Regards Eisenhower Guest Relations Manager

4/10 Poor

Lorraine

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It’s overrated. I expected better for the price
Stayed 2 nights in May 2023
Response from Ike on May 27, 2023
Dear Lorraine Thank you very much for your important time. We are looking forward to an exciting new product soon . We regret to learn that we didn't meet your expectations.RegardsEisenhowerGuest Relations Manager

10/10 Excellent

Simbai

Stayed 5 nights in Apr 2023
Response from Ike on Jun 8, 2023
Dear SimbaiThank you for your important time to share your experience with us.We look forward to welcoming you back.Regards Eisenhower Guest Relations Manager

10/10 Excellent

Dr. Gibbs

Travelled with partner
Liked: Staff & service, amenities
No microwave, music noise coming from the park in early morning
Stayed 5 nights in May 2023
Response from Ike on May 27, 2023
Dear Dr GibbsThank you for your time and valuable feedback. The hotel has since delt with the noise issues coming from the park. We are looking forward to an exciting moment with a spruced up product and new room amenities.Thank you once again.RegardsEisenhowerGuest Relations Manager

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service
There was no way to regulate the temperature in my room. It got a little chilly. An "engineer" came a couple times to make sure air was coming through the vent, which did absoluteky nothing. They lso sent a room heater which produced very little heat. Room ws comfortable/ Stafff accomodating.
Stayed 3 nights in May 2023
Response from Ike on May 8, 2023
Dear KeithThank you for staying with us and your valuable time to share with us your stay experience.We will look into the issues relating to air-conditioning which caused some discomfort during your stay. Thank you once again.EisenhowerGuest Relations Manager

2/10 Terrible

Olivia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Noisy. No internet connection as advertised,undergoing major repairs,renovations,rooms not as they look on advertisement, No bar area all closed under renovations,Food not fabulous,Paying money not worthy the place,not a five star rating Swimming pool dirty
Stayed 1 night in Mar 2023
Response from Ike on Mar 21, 2023
Dear OliviaThank you for your most valuable time.Indeed the hotel is undergoing some refashioning, which is critically necessary at the moment.We apologize for the inconveniences experienced during your recent stay experience . We look forward to welcoming you back to a state of the art hotel outlook and more comfortable and enjoyable stay soon. RegardsEisenhowerGuest Relations Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An African gem
Renovation is work in progress and the hotel is already markedly in better shape than 3 years ago. Service was excellent across the board.
Stayed 1 night in Mar 2023
Response from Ike on Mar 21, 2023
AnonymousThank you very much for your most important time. We are looking forward to welcoming you back to our new looking product soon.RegardsEisenhowerGuest Relations Manager

4/10 Poor

Rajesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovation is going on.....lot of noise....unstable internet....
Stayed 8 nights in Mar 2023
Response from Ike on Mar 21, 2023
Dear RajeshThank you for your valuable time.We sincerely apologize for the inconveniences experienced during your recent stay experience.Our refashioning exercise is expected to be complete end of June 2023 and look forward to welcoming you to our amazing new outlook RegardsEisenhowerGuest Relations Manager

4/10 Poor

Olivia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from Ike on Mar 21, 2023
Dear OliviaThank you for your valuable time.RegardsEisenhowerGuest Relations Manager

6/10 Okay

Daniel

Business traveller
Liked: Staff & service
.beautiful hotel but old and dirty. It needs investments to bring it up to date.
Stayed 5 nights in Feb 2023
Response from Ike on Mar 21, 2023
Dear DanielThank you very much for your important time to share with us your recent stay y.The hotel is undergoing a massive refashioning exercise, expected to be complete by end of June 2023 the first phase.We look forward to welcoming you back to our new and exciting hotel outlook soon RegardsEisenhowerGuest Relations Manager

10/10 Excellent

Ngaatendwe Racheal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023
Response from Ike on Mar 21, 2023
Dear Racheal Thank you for you most important time.RegardsEisenhowerGuest Relations Manager

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not very clean and no air conditioning
Stayed 1 night in Feb 2023
Response from Ike on Feb 24, 2023
Thank you very much for your feedback . It would be good for us if you had included your name to check on your previous room. RegardsEisenhower.Guest Relations Manager

8/10 Good

Nancy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Ike on Feb 15, 2023
Dear NancyThank you very much for your time to share with us your recent stay experience.RegardsEisenhower Guest Relations Manager

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, great staff, excellent location!
Response from Ike on Nov 6, 2023
Dear TiffanyThank you very much for your important time.RegardsEisenhowerGuest Relations Manager.

10/10 Excellent

Thomas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant service especially in the bar lounge must be improved.
Response from Ike on Dec 18, 2022
Dear ThomasThank you very much for your valuable time to share with us your recent stay experience.Management will definitely look into bar service .Regards Eisenhower Guest Relations Manager

4/10 Poor

Dakui

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
We checked in at around 19:30, when I wake up in the moring, empty the bowels but can't find toilet paper ! It's terriable, never meet such kind of thing in the past
Stayed 1 night in Dec 2022
Response from lke on Dec 13, 2022
Dear Dakui Thank you very much for your feed back. Management apologieses for this mishap, which is not acceptable at all.All necessary steps will be taken to ensure such mishaps will not recur in future. RegardsEisenhower Guest Relations Manager

10/10 Excellent

Tejinder

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very cosy and you feel like at home . Staff is very friendly and helpful. I will definitely stay here again .
Stayed 1 night in Nov 2022
Response from Ike on Nov 19, 2022
Dear TejinderThank you very much for your important time to review your recent stay with us. RegardsEisenhower Guest Relations Manager

4/10 Poor

Lorretha

Food was terrible throughout Resturant management needs to be changed as soon as possible. I was very disappointed ☹️
Stayed 1 night in Nov 2022
Response from Ike on Nov 16, 2022
Dear LorrethaThank you very much for your time and important feedback. Management will ensure all is done and avoid any substandard products from our kitchens.We look forward to welcoming you back soon.Regards.EisenhowerGuest Relations Manager .

6/10 Okay

Lorretha

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2022
Response from Ike on Nov 13, 2022
Dear LorettaThank you very much for taking your most valuable time. We look forward to welcoming you back soon.RegardsEisenhower

2/10 Terrible

Philip

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a poorly maintained property with smelly bathrooms and worn out carpets. Overall, a pretentious place which does not offer value-for-money.
Stayed 4 nights in Oct 2022
Response from Ike on Nov 2, 2022
Dear PhilipManagement regrets to learn your stay was not enjoyable as expected of us. Please accord us a second chance and would ensure your stay is as comfortable and memorable as possible .Kind Regards Eisenhower Guest Relations Manager .

6/10 Okay

Hilary

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Was given a room that had a dated look and feel. How ever the staff was excellent
Stayed 1 night in Oct 2022
Response from Ike on Nov 4, 2022
Dear Hilary Thank you for your important time to give us feedback on your recent stay. We regret to learn that we didn't meet your room expectations and sincerely apologize.We look forward to welcoming you back soon.Regards.Eisenhower.Guest Relations Manager

4/10 Poor

Janice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
People were friendly
Stayed 3 nights in Oct 2022
Response from Ike on Oct 30, 2022
Dear Janice Thank you very much . Will you please provide more details if time permits you.Regards Eisenhower Guest Relations Manager

10/10 Excellent

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and friendly.
Stayed 1 night in Oct 2022
Response from lke on Oct 14, 2022
Dear Pamela Thank you for your valuable time to feedback us on your recent stay experience. RegardsEisenhower Guest Relations Manager

10/10 Excellent

Dimitrios, LONDON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and welcoming staff
Stayed 2 nights in Oct 2022
Response from lke on Oct 13, 2022
Deat DimitriosThank you very much for your time to share your recent experience with us.Regards Eisenhower Guest Relations Manager Meikles Hotel

10/10 Excellent

Elmarie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine at the hotel, clean and safe. lovely rooftop area.It was lovely, clean and had all the facilities we needed.
Stayed 2 nights in Oct 2022
Response from Ike on Oct 13, 2022
Dear ElmarieThank you for your valuable time to share your recent stay experience with us. Regards Eisenhower Guest Relations Manager Meikles Hotel