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Reviews of Podollan Inn & Spa Grande Prairie

3.5 out of 5
Podollan Inn & Spa Grande Prairie
10612 - 99th Avenue, Grande Prairie, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 909 out of 1833 reviews" "
Rating 8 - Good. 530 out of 1833 reviews" "
Rating 6 - Okay. 220 out of 1833 reviews" "
Rating 4 - Poor. 108 out of 1833 reviews" "
Rating 2 - Terrible. 66 out of 1833 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Clayton

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quick and easy check in. Hotel was able to help me with my mobility concerns which was amazing! One constructive note, the number plates on the doors are quite dull and hard to see in the hallway lights. Besides that my original two days turned into four I had such a great relaxing stay!
Stayed 2 nights in May 2024

10/10 Excellent

Jane, Dawson creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good restaurant. Accessible. Easy parking.
Stayed 1 night in May 2024

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet, and it was convenient for shopping.
Stayed 1 night in Apr 2024

8/10 Good

Tim

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Sachin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for the stay with restaurant on main floor. Friendly staff and comfortable beds and washroom.
Stayed 1 night in May 2024

8/10 Good

Dawn, Medicine Hat

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the most part it is as classy top notch property with very good rates. They were accommodating with us checking in early since my husband had a 3:00 business meeting he had to get ready for. The “breakfast included” in the reservation was not clear and I did not have the patience this morning to investigate further. The room only had mini blinds so the outside lights and early morning sun shone into our room.
Stayed 1 night in May 2024

10/10 Excellent

Lauchlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property, but well kept and clean. Staff were very nice and professional.
Stayed 1 night in May 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Murray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night, was quiet, room was great and clean. Bed was good, bathroom was large.
Stayed 1 night in May 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in May 2024
Response from Harry on May 21, 2024
Thank you for choosing Podollan Inn & Spa. We're thrilled to hear that you had a great experience during your stay! We look forward to welcoming you back again soon!

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked mostly everything only thing is room as are really dark and it is hard to see especially when making coffee
Stayed 1 night in May 2024
Response from Harry on May 21, 2024
Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We'll take note of your comment about the room lighting and see if there are adjustments we can make to improve visibility, especially in areas like the coffee-making area. We appreciate your insight, and we hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfetc
Stayed 10 nights in May 2024
Response from Harry on May 21, 2024
Thank you for your wonderful feedback! We're delighted to hear that your room was perfect. If there's anything else we can do to make your future stays even better, please let us know. We look forward to welcoming you back soon!

10/10 Excellent

Darrel, Yellowknife

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean and friendly staff
Stayed 3 nights in May 2024
Response from Harry on May 21, 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel quiet and clean, and that our staff were friendly. We look forward to welcoming you back for another enjoyable stay!

6/10 Okay

Dean

Business traveller
Liked: Amenities, property conditions & facilities
Nice restaurant. I could hear a lot of road noise from the nearby street
Stayed 1 night in May 2024
Response from Harry on May 21, 2024
Thank you for your feedback. We're glad to hear that you enjoyed our restaurant. We apologize for the inconvenience caused by the road noise, we assure you that your feedback has been addressed with our maintenance department to investigate and correct this issue for all of our future guests. We hope to have the opportunity to welcome you back for a more peaceful experience in the future.

2/10 Terrible

Laurie

Business traveller
Disliked: Property conditions & facilities
I went to close the blinds and they fell on me. Left a mark on my arm. The next morning. there was no hot water. When I checked out I was told a manager would call me. I waited until Tuesday until I called. I left a message and I still haven’t gotten a call . I had been using this hotel to stay at for when I came to Grande Prairie for meetings. I am local to the Peace Country and I am extremely disappointed
Stayed 1 night in May 2024

6/10 Okay

Vanessa

Travelled with partner
Liked: Staff & service, amenities
Bathrooms were very dark. Could have more decor added to the rooms, also had a burnt out light bulb. Staff were friendly. Had breakfast included which was fantastic.
Stayed 1 night in May 2024
Response from Harry on May 21, 2024
Thank you for your feedback. We're glad to hear that you found our staff friendly and enjoyed the included breakfast. We apologize for the issues with the lighting and the need for more decor in the rooms. Your comments will be taken into consideration as we work to improve our guest experience. We appreciate your input and hope to welcome you back for an even better stay in the future.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Our only dislike is that the rooms are most definitely not sound proof.
Stayed 1 night in May 2024
Response from Harry on May 21, 2024
Thank you for choosing Podollan Inn & Spa! We apologize for any inconvenience caused by the lack of soundproofing in the rooms, your feedback has been addressed with our maintenance department to investigate and correct this issue for all of our future guests. We're glad you enjoyed your stay overall, and we look forward to welcoming you back again soon!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Harry on May 21, 2024
Thank you for your rating! We're glad to hear that you had a positive experience overall. We appreciate your feedback and look forward to welcoming you back soon!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, staff is friends and a good breakfast, but the bathroom had very poor lighting and not enough light period.
Stayed 1 night in May 2024
Response from Harry on May 21, 2024
Thank you for your positive feedback! We're glad to hear that you found the hotel clean, enjoyed the friendly staff, and had a good breakfast. We apologize for the poor lighting in the bathroom and will work on improving this aspect. Your comments are valuable to us, and we appreciate your input. We look forward to welcoming you back for an even better stay in the future!

4/10 Poor

Craig

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms had very little lighting, coffee pot in a drawer. very dated decor. Ribs were fantastic
Stayed 3 nights in May 2024
Response from Harry on May 21, 2024
Thank you for your feedback. We apologize for the issues you encountered with the lighting and decor in the rooms, as well as the inconvenient placement of the coffee pot. We're glad to hear that you enjoyed the ribs at our restaurant. Your comments will be taken into consideration as we strive to improve our facilities and services. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Jaclyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms.
Stayed 6 nights in May 2024
Response from Harry on May 21, 2024
Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience. We look forward to welcoming you back again soon!

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Restaurant was excellent.
Stayed 1 night in May 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Harry on May 21, 2024
Thank you for your rating! We're glad to hear that you had a positive experience overall. We appreciate your feedback and look forward to welcoming you back soon!

6/10 Okay

Mark

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in poor condition.
Stayed 1 night in May 2024
Response from Harry on May 21, 2024
Thank you for your feedback. We apologize for the condition of the property during your stay. Your comments are important to us, and we will address these issues with our maintenance team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, staff & service
Room was average to low-average in terms of age and condition of furnishings throughout. From the cabinets to the side chair to the bathroom. All was dated and showed its age. Clean, yes. Comfortable bed, sure. But the property needs an update.
Stayed 1 night in May 2024
Response from Harry on May 21, 2024
Thank you for your feedback. We're glad to hear that you found the room clean and the bed comfortable, but we apologize for the dated condition of the furnishings. Your comments are valuable to us, and we'll certainly take them into consideration as we plan for future updates and renovations to improve our property. We appreciate your input and hope to provide you with a more updated and comfortable experience in the future.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the service
Stayed 1 night in May 2024
Response from Harry on May 21, 2024
Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience. We look forward to welcoming you back again soon!

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, but the food prices are high
Stayed 1 night in May 2024
Response from Harry on May 21, 2024
Thank you for your feedback and kind words about our hotel. We appreciate your input regarding the food prices and will take it into consideration. We strive to provide the best possible experience for our guests, and your comments help us improve. We hope to welcome you back soon!

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is friendly and very helpful. The restaurant has excellent service and food. The overall atmosphere is very dark. The rooms are dark. A few lightbulbs would certainly help. The venetian blind in our room did not work. The door opener cover fell off each time we touched it with our door card. The hotel is suffering from lack of maintenance.
Stayed 3 nights in May 2024
Response from Harry on May 21, 2024
Thank you for your feedback. We're glad to hear that you found our staff friendly and helpful, and that you enjoyed the restaurant's service and food. We apologize for the issues you encountered with the lighting, blinds, and door opener cover. Your comments will be shared with our maintenance team to address these problems promptly. We appreciate your input and hope to improve our facilities for a better experience in the future.

10/10 Excellent

Corbin

Stayed 5 nights in May 2024
Response from Harry on May 21, 2024
Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience. We look forward to welcoming you back again soon!

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service
Great staff, comfortable beds, very good restaurant. Facility is showing it's age with worn hallway carpets, poor lighting in our room 242.
Stayed 1 night in May 2024
Response from Harry on May 21, 2024
We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we will review the issues you mentioned to improve our service. We apologize for any inconvenience you faced and hope you'll reconsider giving us another chance in the future. Thank you for bringing this to our attention.

10/10 Excellent

Gerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is very good for what you get.Bedwas amazing for comfort. Breakfast is great,free.very easy to find.close to the freeway.no hot tub or pool.they have a spa center,to pamper urself.
Stayed 1 night in May 2024
Response from Harry on May 21, 2024
Thank you for your positive feedback! We're delighted to hear that you found the bed comfortable, enjoyed the complimentary breakfast, and appreciated our convenient location. While we don't have a hot tub or pool, we're glad you made use of our spa center for some pampering. We look forward to welcoming you back for another enjoyable stay!

6/10 Okay

Robert

Business traveller
Liked: Staff & service, amenities
Given that is a VIP hotel for Expedia, I was disappointed in the service. I will not return
Stayed 3 nights in May 2024
Response from Harry on May 21, 2024
We're sorry to hear that your experience did not meet your expectations. We apologize for any inconvenience you faced and hope you'll reconsider giving us another chance in the future. Thank you for bringing this to our attention.

10/10 Excellent

BERNICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely return
Stayed 5 nights in May 2024
Response from Harry on May 21, 2024
Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience. We look forward to welcoming you back again soon!

8/10 Good

Daniel

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2024
Response from Harry on May 21, 2024
Thank you for your rating! We're glad to hear that you had a positive experience overall. We appreciate your feedback and look forward to welcoming you back soon!

10/10 Excellent

John

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for the price the king bed and reclining chair in the room made it almost feel like home I don't even have a king bed at home
Stayed 1 night in May 2024
Response from Harry on May 21, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the king bed and reclining chair, making your stay feel almost like home. It's great to know that you found value in your experience with us. We look forward to welcoming you back for another comfortable stay in the future!

8/10 Good

Larry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Mar 2024
Response from Harry on May 21, 2024
Thank you for your rating! We're glad to hear that you had a positive experience overall. We appreciate your feedback and look forward to welcoming you back soon!

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a semi commercial/industrial part of town. Some questionable folks wondering around the parking lot.
Stayed 1 night in Apr 2024
Response from Harry on May 21, 2024
Thank you for your feedback. We're glad to hear you had a positive experience overall. We apologize for any discomfort caused by the surroundings. Your safety and comfort are important to us, and we will take your comments into consideration to improve our security measures. We hope to welcome you back for an even better stay in the future.

4/10 Poor

Hannah

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Got to the hotel around 5:30, the front desk radio called the cleaning team who said the room was finished being cleaned. When I got up the house keeper was still in it, took another 20 minutes to finish the room while I waited in the hall. The AC in the room was not working so it was very warm the whole night!
Stayed 1 night in May 2024
Response from Harry on May 21, 2024
Thankyou for choosing Podollan Inn & Spa. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear that your room wasn't ready upon arrival and that the AC was not functioning properly. Your feedback is valuable, and we will address these issues with our maintenance team to ensure they do not happen again. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, amenities
Older but received an upgrade to a huge suite. Great breakfast included. Good place for the price.
Stayed 1 night in May 2024
Response from Harry on May 8, 2024
Thank you for choosing Podollan Inn & Spa. It sounds like you had a pleasant stay overall, especially with the upgrade and the included breakfast. We appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

Dee

Stayed 1 night in May 2024

10/10 Excellent

Colin

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Harry on May 8, 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. We look forward to welcoming you back again soon!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from Harry on May 8, 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. We look forward to welcoming you back again soon!

4/10 Poor

Eric

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It wasnt very clean, the lights flickered, the room smelled weird. The staff was nice, the breakfast was really good. It was okay, but not a 3 star hotel sort of stay if I'm being honest.
Stayed 1 night in May 2024
Response from Harry on May 8, 2024
Thank you for choosing Podollan Inn & Spa. Thank you for sharing your experience. We're sorry to hear about the cleanliness issues and the inconvenience with the lights and room odor. We appreciate your kind words about our staff and breakfast. Your feedback helps us improve, and we'll address these issues to ensure a better experience for future guests.

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying here, but coffee pots in the room would be nice to have lol
Stayed 1 night in May 2024
Response from Harry on May 8, 2024
Thank you for choosing Podollan Inn & Spa. We're glad to hear that you enjoy staying with us. We'll take note of your suggestion regarding the coffee pots in the room and see if we can make that improvement for your future visits. We appreciate your continued support and hope to welcome you back soon!

6/10 Okay

Rebecca

Liked: Staff & service
Disliked: Property conditions & facilities
The beds were very hard and make sure you check the alarm clocks! Or just unplug them, didn’t even think to check and then went off at 530am waking our whole family. Very unfortunate. Staff were great and very helpful in all areas though. Rooms are rundown.
Stayed 1 night in Apr 2024
Response from Harry on May 8, 2024
Thank you for choosing Podollan Inn & Spa and for taking the time to share your experience with us. We apologize for the inconvenience caused by the uncomfortable beds and the unexpected alarm clock disturbance. We'll address these issues promptly to ensure a more comfortable stay for our guests in the future. We appreciate your kind words about our staff and hope to have the opportunity to welcome you back for an improved experience.

8/10 Good

rod

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Priced well - clean and tidy - good parking
Stayed 1 night in Apr 2024
Response from Harry on May 8, 2024
Thank you for choosing Podollan Inn & Spa. We're glad to hear that you found our hotel clean, tidy, and reasonably priced. Thank you for highlighting our good parking facilities. Your feedback is valuable to us, and we'll continue to strive for excellence in all aspects of our service. If there's anything specific you think we could improve upon to earn that extra star next time, please let us know.

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thew room was, quiet and clean, and staff was very helpful
Stayed 1 night in Apr 2024
Response from Harry on May 8, 2024
Thank you for choosing Podollan Inn & Spa! We're glad to hear that you had a positive experience overall. We appreciate your input and hope to welcome you back again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful
Stayed 1 night in May 2024
Response from Harry on May 8, 2024
Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay. We look forward to welcoming you back again soon!

8/10 Good

Ronald

Stayed 1 night in Apr 2024