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Reviews of Gorillas Lake Kivu Hotel

3 out of 5
Gorillas Lake Kivu Hotel
Avenue de la Cooperation, Gisenyi

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 36 reviews" "
Rating 8 - Good. 18 out of 36 reviews" "
Rating 6 - Okay. 5 out of 36 reviews" "
Rating 4 - Poor. 3 out of 36 reviews" "
Rating 2 - Terrible. 3 out of 36 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

A N M Sohel

Stayed 1 night in Jan 2024

8/10 Good

Selamawit T.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Alex

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
25 years too late.
The hotel has seen better days. The rooms were very rundown, the linens were threadbare and the beds were broken. The staff was friendly, but o would recommend looking somewhere else, especially for that price.
Stayed 1 night in Apr 2023

4/10 Poor

Richard

Liked: Cleanliness, staff & service, room comfort
Not Air conditioned
THIS HOTEL IS NOT AIR CONDITIONED. We chose it because Hotels.com said it was. The manager told us that was “an error” and that he has been trying to get the booking sites to change it but has had no success. This is a malaria area, there are no windows in the rooms but they have sliding glass doors providing a beautiful view of the pool and the lake but, at night, the only way to get cooler air is to leave those sliding doors wide open and use a fan. No screens, no mosquito nets and wide open doors. I was not willing to take that chance so said we would have to move. The manager then said they did have one suite with a/c but it cost $250 a night. We worked out a deal so it only cost me a couple hundred dollars more than we already paid through Hotels.com but this was an unexpected and unwelcome surprise. The staff is amazing, helpful, friendly. The breakfast is a very good buffet. The location is wonderful – across the street from the beach, walking distance to a couple of shops and nice coffee /pastry bakery. Lovely well-kept grounds and pool. This place would be perfect if they had a/c. But, because of that and the malaria potential (a friend who lives here that we were visiting said she has had malaria twice so it is a real possibility) I would choose another hotel.
Stayed 2 nights in Feb 2023

10/10 Excellent

Doreen

Travelled with group
Liked: Cleanliness, staff & service
The staff was friendly and very attentive. The rooms and facilities were clean and comfortable. Spackling and painting are needed in the stairwell leading to the 2nd, as well as the 2nd floor corridor. Nonetheless, I would stay there again on future trips.
Stayed 1 night in Jan 2023

2/10 Terrible

Shayla

10/10 Excellent

Hans-Iko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated close to the lake in a wonderful garden with lush vegetation and a swimming pool with shallow water area.
Stayed 1 night in Aug 2022

8/10 Good

Calvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and comfortable
The Hotel was comfortable and relaxing and close most activities. Staff was friendly and helpful. Very nice breakfast.
Stayed 3 nights in Mar 2022

4/10 Poor

Bhert, Manila,

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Place is good but incomplete in what we need. Like one channel no free coffe or water.Restaurant Staff not returning your change of money, i paid thru on line and they said im still not yet paid so i give 200 hundred, then from 290 i paid they just return to me 100 dollar the remaining they said will be give to the driver. But how?
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ancient TVs, the property has to improve
At this price the property must have modern TVs not the year 2000s boxes they have. The cable tv channels were also less than 5. The check in was excellent but upon check out the guy at the reception asked me to pay. When i told him it was paid for already he appeared confused. This was a big shock for me. The breakfast was not up to scratch either. The garden and pool are very good.
Stayed 1 night in Mar 2020

8/10 Good

Pannaga

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good business hotel
Everything is excellent and best value for money. Hotel is clean and safe. Rooms are comfortable. However, you may find the food (especially for vegetarians) options are limited. For business trip, this is a recommended place to stay.
Stayed 3 nights in Feb 2020

10/10 Excellent

usman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place right by the lake
Staff was friendly. Facilities are decent. Pretty good breakfast. Place doesnt need major upgrades but rather some minor tweaks here and there.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By the water
Great service and nice location. Lots of mosquitos at night and no nets.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was not pleasing, was not given the room I’d booked originally. Other than that I had a great stay, room was clean, pool was beautiful. They could use a few more chairs around the pool though, maybe some lounge chairs. Breakfast was amazing. Would definitely recommend.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Valda M.

Liked: Cleanliness, staff & service, property conditions & facilities
The staffers are excellent. The spa is coming soon and a massage will be very welcome. There needs to be a restroom on the first floor for customer convenience. The Lake Kivu garden is amazing, I wish there were more activities to occupy my curiosities, and more furniture to enjoy the garden. Really, the customer service, care and hospitality were the best! I wish there was more creativity on the buffet although it met my needs. I will hold you to the offer of the coupon off and I'm looking for my reimbursement due to emergency early check out. Thank you Mr. Wagula and staff. VMc
Stayed 3 nights in Nov 2017

8/10 Good

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to the beach
The manager of the hotel was extremely helpful, I am a wheelchair user and he showed me two different types of room so I could choose which was more suitable for me. The entrance to the hotel is not wheelchair accessible but once inside the hotel the ground floor is level access. The food at the hotel was also much better than anything we sampled elsewhere and we ate all our meals there as a result. There was some noise from exercises taking place on the beach but in the hotel itself there was a party and we were worried about the impact of the noise but by 10 PM it was very quiet.
Stayed 3 nights in Jun 2017

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kilgali Hotelec=
NO elevator. congested area but very nice hotel grounds inside a walled area

6/10 Okay

Sarah, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic hotel, could do better
Being taken to a room which we had not booked when we arrived, to them trying to charge me after I had already paid was not good. The room itself was reasonably comfortable, but handles missing from wardrobe / bedside table did not look good. The hotel is very noisy, despite not seeming to be a huge number of guests staying. Noise travels easily from reception up to rooms or from the restaurant. Rooms do not have air-con or a fan but instead a gap at the top of the patio doors covered by mosquito mesh which did its job keeping the bugs away but meant every sound went into the rooms. We didn't have a night where we did not need ear plugs. Breakfasts were terrible - they go on until 10am but even if you get there just before 9am there is little on offer, you basically have choice of fruit (if they don't run out) or omelette. They have a toaster for bread but there was never any condiments such as honey or jam on offer. Only used pool once as only 2 sunbeds available for whole hotel. I booked this hotel for the pool - looks much bigger in photos than it actually is. Instead my family walked 10 mins to another local hotel and used their pool. I wish I had stayed in that hotel now, much more expensive but would have been easier!

8/10 Good

Kimberly, Bronx, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple
Nice Simple hotel. The wifi worked well and I enjoyed breakfast. The water pressure in the showers is incredible. The views over the pool from the room also nice and pleasant. I'd say the room didn't have any wash cloths, but no major problem. The TV is also outdated. Pretty simple, classic, not extra about the hotel, but staying in Gisenyi is always nice.

8/10 Good

Donald, Tanzania

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice location and pool. Daft design in shower, the shower curtain stops 6 inches from floor therefore room flooded each time shower is used - housekeeping staff must be well fed up of that kila siku.

4/10 Poor

Hana

Disliked: Staff & service, property conditions & facilities
No Internet service mostly or very slow from the room and no TV program was. I was promised to fix but not done

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Prosper A, Silver Spring, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to Gisenyi
Staff were friendly

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très agréable avec un personnel hyper dévoué. Malheureusement, la piscine était souvent fermée et la salle de sport ne mérite même pas ce nom. Sinon, tout le reste était parfait
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mysigt hotell med närhet till centrum
Härligt ställe att bo på. Lite lyhört från korridoren. God mat i restaurangen och frukosten var helt okej! Utsikten från rummet på bottenvåningen är över den mysiga trädgården med pool. Runt hörnet ligger stranden där det går bra att bada och göra båtutflykter. Andra restauranger ligger en kort promenad bort.
Stayed 2 nights in Apr 2019

2/10 Terrible

Jeongseok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel.
Bad hotel. No good communication hotel.
Stayed 4 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Rent och snyggt, men något opersonligt
Trevligt poolområde med servering och välskött pool. Hotellet är rent och i gott skick, om än lite opersonligt. Rummet var väldigt lyhört och många ljud utifrån hördes in, men det kan bero på att vi hade rum nära receptionen. Wifi finns men låg nere längre perioder flera gånger under våra dagar där.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
내인생 최악의 서비스 다시는 호텔스 닷컴을 이용하지 않으리
처음 리셉션에 도착했을때 이미 일 주일 전에 예약한 방이 없다고 한다. 강력히 항의 를 했지만 자신들의 부킹 실수를 인정할 뿐 '환불도 안된단다. 리셉션에서 소리를 치며 항의 를 했지만 돌아오는 것은 개 무시뿐! 한참 시설이 떨어지는 거지같은 숙소를 소개하고 거기로 방을 옮기는 것 말고는 해줄 수있는게 없단다. 호텔스 닷컴에 전화하려 했지만 이미 한국은 새벽 국제전화뿐! 소개해준 방은 가격도 한참 떨어지는 곳이였다. 방음도되지 않아 밤새 길가의 자동차 소리로 한 숨을 자지 못했다. 내인생 최악의 여행 우리가족과 친구 가족의 여행을 한번에 날려버린 불친절함 호텔스 닷컴에 강력히 요구한다. 환불을 해주던지 우리두 가정의 휴가의 정신적 보상을 하던지 ! 어떠한 사과와 조치를 취하지 않는 다면 강력한 컴플레인 을 이어갈 것이다 너무 불쾨한 휴가... 고릴라스호텔

8/10 Good

Jonatan, Sverige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helt okej. Tyvärr började middagserveringen inte förren vid sju på kvällen. Men det gick att fixa tidigare om man ringde först. Mkt vacker natur.

6/10 Okay

ES, Berlin

Gute Lage, aber kein Charme
Lage sehr gut, Zimmer ok, Bad mit Oberfenster zum Flur (!) und etwas miefig; Frühstück furchtbar - das schlechteste in Ruanda, Pool im vergleich zu Serena zwar größer aber nicht ganz so sauber, und nur 2 Liegen für das ganze Hotel!! (Serena - 12-15 Liegen am Pool und nochmal ca. 20 oder mehr am Hoteleigenen Strand). Sehr schlechte Information im Hotel über mögliche Aktivitäten, Touren etc. aber nettes, bemühtes Personal.