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"Great place to stay! Excellent customer service. Will definitely stay again."

"Service was impecable and the place nothing short of amazing. My hiking boots broke, they noticed and Sam offered to fixed them and they were line new. Oscar at the bar is a class act."

"Really enjoyed the 2-night stay here. Lovely lake, lovely surroundings, and the grilled lake tilapia delicious. Be careful using google maps, as it may guide you to a grazing field with no exit."

"Stunning property with incredible service. Staying there for one night was a highlight of my trip and absolutely worth it."

"Old school no elevator for family with kids "

"Wonderful experience. Good breakfast (especially the one to go). The fire in the room is very nice and the hotel is very clean. People are nice and warm. "

"Due to the proximity of this hotel to the current Ebola outbreak we gave advance notice of our need to cancel. Many hotels on Expedia will give 100% of your reservation back for a cancelation. Some have a more restrictive 50% refund policy. This was the only hotel in our travels that had an unfair and unreasonable cancellation policy. We even reached out to the staff but unfortunately they were very unresponsive. I recommend looking for hotels that are customer focused. This hotel is not."

"This is an absolutely beautiful, serene place to stay, you are fully immersed in nature. The lodges are so comfortable and stylish, we slept so well. The food was absolutely delicious. The customer service was excellent. The rooms were spotless, with fabulous lake views. The swimming pool was clean and welcoming in the heat. Lots of activities on offer, you are really cared for. "

"The staff made us feel like VIPs from the moment we arrived. The rooftop dining experience was unforgettable - grilled fish, fresh juice, and a view that looks like a postcard. Conveniently close to the border if you're exploring both countries."

"They placed me in a room that reeked of mold and mosquito chemicals. When I requested a different room, the staff sprayed deodorant in the one next to mine—I could hear it clearly. When I asked about it, she confirmed it. That response was both unprofessional and unacceptable. I left the property within minutes, wheezing and with a pounding headache."

"Great place to visit. Affordable, good and friendly staff / service."

"Great view from the rooms. Nice and clean and friendly helpful staff "

"For a relaxing and laid back holiday, business meeting or conference in a great location Bethany has it all"

"A quite place, the staff was great, and helpul, the food was tasty, the location is good for Nyngwe visit"

"The staff were wonderful, the food was delicious, and the hotel is right beside Lake Kivu. The chef even prepared food based on some dietary issues I had. In brief, I could not ask for a better stay. Kudos to all the kind and hardworking people working at this hotel "

"La chambre était propre et les personnels étaient très courtois "