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"Helpful staff"

"So my family and I stayed at this hotel because we were there for our son‘s graduation from Boot Camp however, not knowing the area in the location the Baymont where we live is usually a pretty decent hotel unfortunately, this hotel the property was poorly maintained the room smell of mold there were mold spot in the hallway ceiling. The gym was not accessible pretty much all the doors where you would expect to be able to park it be closer to your room we’re pretty much out of order. The staff otherwise was very friendly. Very willing to be helpful. Very very hospitable. The hotel itself was just horrible horrible horrible horrible. The only good thing about it. Was that it put us close to the base for graduation. I don’t see why this hotel is able to take bookings because it is unlivable and the cleaning was not even clean and in our particular room we found what would be rappers that you would use to roll weed will we have a great experience with the food in South Carolina was amazing and we met decent people that were staying at the hotel that were also sharing the same sentiment as this review"

"Overall we had a very nice stay. No carpet in rooms so we could hear the guests above us walking around. Also hum from large air vent in rooms is a bit annoying."

"Clean"

"Checking in was easy, and the clerk was friendly, helpful and professional. Love that it was right next to the on-ramp...reasonable rates. Would stay there again."

"The window leaked so badly during a rain storm, it took 3 bath towel to soak up all the water. At almost midnight staff were bringing towels to us to clean up water. Floor in room was dirty, sticky. Black hair in shower. Breakfast buffet closes at 9:30 staff was cleaning and putting away items by 9:15 and asking guest to move out of the way. All ice machines were not working. The website and in-room materials falsely advertise a on-site bar and restaurant that has been closed for months. This is deceptive marketing. This is not the level of service I would expect from Hyatt. We talked to the manager Brendon upon check out. Told him that we were not happy with the level of service, cleanliness and the negligent maintenance resulting in a safety hazard, compromising guest safety due to water intrusion. He said there was nothing he could do as we booked through Expedia. I understand payment is with Expedia, but the experience is with Hyatt. I expected a proactive approach to this issue, rather than a strategy to avoid it. Our stay was dissapointing as the service level did not align with the the expected premium Hyatt brand."

"Clean room "

"The room was nice, clean, well appointed and trendy. We enjoyed a comfortable stay and the lobby smells amazing! The staff was very nice and helpful. Great location."

"Yes"