Title: JEN Penang Georgetown by Shangri-La Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=14457&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # JEN Penang Georgetown by Shangri-La Family-friendly George Town hotel connected to a shopping center, steps from 1st Avenue Mall ## Photo gallery for JEN Penang Georgetown by Shangri-La ![Coffee service - JEN Penang Georgetown by Shangri-La (George Town)](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/7b5b5b60.jpg?impolicy=resizecrop&rw=598&ra=fit) ![City view - JEN Penang Georgetown by Shangri-La (George Town)](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/dc178f55.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - JEN Penang Georgetown by Shangri-La (George Town)](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/94735883.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool umbrellas, sun loungers - JEN Penang Georgetown by Shangri-La (George Town)](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/b40c13dc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - JEN Penang Georgetown by Shangri-La (George Town)](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/ac699818.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies JEN Penang Georgetown by Shangri-La, in Georgetown's center, offers a perfect retreat. Relax in the sauna and steam room after exploring. Cafe Jen serves local and international dishes. Guests love the outdoor pool among gardens and the attentive staff who enhance every stay. VIP Access ## Reviews 8.8 Excellent ## Popular amenities - Bar - Pool - Room service VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Dec. 12 - Dec. 13](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 13 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 12 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 19 of 19 rooms ### View all photos for Club Deluxe Room ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/4e9014fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Deluxe Room - Sleeps 2 ### View all photos for Apartment, 1 King Bed ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/b37e91ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 King Bed ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Kitchenette Full-sized refrigerator/freezer - 646 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/be5fbadc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 8.8 Excellent 30 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LED TV Blackout drapes/curtains Down duvet - 301 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Family Room, 1 King Bed ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/be5fbadc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, 1 King Bed 9.2 Wonderful 15 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LED TV Down duvet Sofa bed - single - 344 sq ft - City view - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed (Club) ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/be5fbadc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed (Club) 8.0 Very good 5 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LED TV Blackout drapes/curtains Down duvet - 301 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Family Room, 1 King Bed (Club) ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/be5fbadc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, 1 King Bed (Club) 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LED TV Down duvet Sofa bed - twin - 344 sq ft - City view - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 2 Twin Beds ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/be5fbadc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Twin Beds 9.0 Wonderful 36 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LED TV Blackout drapes/curtains Down duvet - 301 sq ft - City view - Sleeps 2 - 2 Twin Beds ### View all photos for Deluxe Room, 2 Twin Beds (Club) ![City view](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/dc178f55.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Twin Beds (Club) 9.2 Wonderful 5 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LED TV Blackout drapes/curtains Down duvet - 301 sq ft - City view - Sleeps 2 - 2 Twin Beds ### View all photos for Deluxe Room ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/62780b3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 2 ### View all photos for Deluxe Twin Room ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/b5cf2cde.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room - Sleeps 2 ### View all photos for Deluxe King Room ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/ac8d4d99.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room - Sleeps 2 ### View all photos for Club Deluxe Twin Room ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/4d1962a7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Deluxe Twin Room - Sleeps 2 ### View all photos for Club Deluxe King Room ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/e6073947.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Deluxe King Room - Sleeps 2 ### View all photos for Executive Suite, 1 King Bed ![Executive Suite, 1 King Bed](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/db00b42f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Mini-fridge LED TV Pillow menu Blackout drapes/curtains - 646 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ### View all photos for Family Room ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/23452a17.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room - Sleeps 3 ### View all photos for Apartment ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/72e92df6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment - Sleeps 3 ### View all photos for Executive Suite King ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/7d87885b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite King - Sleeps 3 ### View all photos for Executive Suite Twin ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/789bce9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite Twin - Sleeps 3 ### View all photos for Club Family Room ![Down comforters, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/bf8a409d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Family Room - Sleeps 3 ## You may also like Ad ![Executive lounge](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/102000000/101570000/101564300/101564233/4badd21f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Penang Marriott Hotel Downtown George Town - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGeorge-Town-Hotels-JEN-Penang-Georgetown-By-Shangri-La.h14457.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGeorge-Town-Hotels-JEN-Penang-Georgetown-By-Shangri-La.h14457.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C5.41337%2C100.33015&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=D4yJucufpiKOg9LgjlxYxWL8S6Q=) Magazine Road, George Town, Penang, 10300 #### What's nearby - 1st Avenue Mall \- 1 min walk \- 0.1 km - Prangin Mall \- 1 min walk \- 0.1 km - The Top at Komatar \- 2 min walk \- 0.2 km - KOMTAR \- 3 min walk \- 0.3 km - Georgetown UNESCO Historic Site \- 9 min walk \- 0.8 km #### Getting around - Penang Sentral - 27 min drive - Penang Intl. Airport (PEN) - 26 min drive #### Restaurants - ‪Wembley Café - ‬1 min walk - ‪Lobby Lounge - ‬1 min walk - ‪A&W - ‬2 min walk - ‪KFC - ‬1 min walk - ‪Cafe Jen - ‬1 min walk ## About this property ### JEN Penang Georgetown by Shangri-La Upscale family-friendly hotel near 1st Avenue Mall Located close to KOMTAR and Prangin Mall, JEN Penang Georgetown by Shangri-La provides a garden, a hair salon, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the steam room. The on-site local and international cuisine restaurant, Cafe Jen, offers breakfast, brunch, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour health club. You'll also find perks like: - An outdoor pool and a children's pool, along with sun loungers and pool umbrellas - Free self parking - Limo/town car service, continental breakfast (surcharge), and express check-out - Express check-in, babysitting (surcharge), and a front-desk safe - Guest reviews say great things about the helpful staff and proximity to shopping Room features All 443 rooms have comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property. More conveniences in all rooms include: - Childcare services and free infant beds - Bathrooms with tubs or showers and free toiletries - 40-inch LED TVs with premium channels - Daily housekeeping, desks, and phones ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/90000/83600/83571/c325b740.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gurney Bay Hotel, A PARKROYAL PARTNER HOTEL Downtown George Town - Pool - Hot tub - Kids pool - Parking included 8.6 Excellent 1,003 reviews CA $125 CA $152 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=83571&PinnedHotelID=83571&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/90000000/89480000/89474800/89474707/976cd757.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Citadines Connect Georgetown Penang Downtown George Town - Pool - Pet-friendly - Free WiFi - Air conditioning 8.6 Excellent 80 reviews CA $110 CA $123 total includes taxes & fees Dec 15 - 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Jan 8, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=37236047&PinnedHotelID=37236047&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, sun loungers](https://images.trvl-media.com/lodging/2000000/1570000/1562900/1562852/0bbf1e3a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ascott Gurney Penang Downtown George Town - Pool - Pet-friendly - Kids pool - Waterslide 9.4 Exceptional 241 reviews CA $169 CA $187 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=1562852&PinnedHotelID=1562852&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/9000000/8970000/8963900/8963873/fd612d06.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### G Hotel Kelawai Downtown George Town - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,002 reviews CA $153 CA $172 total includes taxes & fees Dec 17 - Dec 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=8963873&PinnedHotelID=8963873&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/102000000/101880000/101879900/101879834/fcb2ee7e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The George Penang By The Crest Collection Downtown George Town - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 56 reviews CA $164 CA $182 total includes taxes & fees Jan 7 - Jan 8, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=101879834&PinnedHotelID=101879834&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/1000000/30000/23200/23150/a31526bc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DoubleTree Resort by Hilton Hotel Penang Batu Ferringhi - Pool - Spa - Kids pool - Parking included 8.4 Very good 871 reviews CA $101 CA $123 total includes taxes & fees Jan 11 - Jan 12, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=23150&PinnedHotelID=23150&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Offsite parking available (MYR 72 per day) - 24-hour roundtrip airport shuttle (surcharge) - Limo/town car service - Onsite parking available only on request - Free covered self parking on site - Limited onsite parking ### Food and drink - Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Cafe Jen - Lobby Lounge ### Things to do - 24-hour health club - Children's pool - Outdoor pool - Sauna - Steam room - TV in common areas ### Family friendly - Children's pool - In-room babysitting (surcharge) - In-room crib - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business center - Computer station - Conference center - Meeting rooms ### Outdoors - Garden - Pool loungers - Pool umbrellas ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 16 steps to reach entrance - Accessible airport shuttle - Braille/raised signage - Elevator - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible path of travel - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 17 floors - Ballroom - Banquet hall - Built in 1986 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Free crib ### Bathroom - Bathrobes - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - 40-inch LED TV with premium cable/satellite channels ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning - Connecting rooms available - Desk - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 6:00 AM Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MYR 3.00 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children - Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4) - Nearby parking fee: MYR 72 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve onsite parking This property accepts credit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Hotel Traders Hotel Traders Penang Penang Hotel Traders Penang Traders Penang Traders Hotel Traders Hotel Penang Traders Penang Traders Penang Hotel Jen Penang Traders Hotel Georgetown Hotel Jen Penang George Town Hotel Jen Penang Shangri-La Hotel Jen Shangri-La Jen Penang Shangri-La Jen Shangri-La Hotel Jen Penang By Shangri La Hotel Jen Penang Shangri-La George Town Hotel Jen Penang Shangri-La Jen Penang Shangri-La George Town Jen Penang Shangri-La Hotel Hotel Jen Penang by Shangri-La George Town George Town Hotel Jen Penang by Shangri-La Hotel Hotel Hotel Jen Penang by Shangri-La Hotel Jen Penang by Shangri-La George Town Hotel Jen Penang Hotel Jen Penang By Shangri La Traders Hotel Penang Jen Penang Shangri George Town ## Frequently asked questions ### Does JEN Penang Georgetown by Shangri-La have a pool? ### How much does it cost to stay at JEN Penang Georgetown by Shangri-La? ### Is JEN Penang Georgetown by Shangri-La pet-friendly? ### How much is parking? ### What time is check-in at JEN Penang Georgetown by Shangri-La? ### What time is check-out at JEN Penang Georgetown by Shangri-La? ### Does JEN Penang Georgetown by Shangri-La provide a shuttle to the airport? ### Where is JEN Penang Georgetown by Shangri-La located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## JEN Penang Georgetown by Shangri-La Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.6 Amenities ### 9.0 Staff & service ### 8.6 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 534 8 - Good 355 6 - Okay 71 4 - Poor 22 2 - Terrible 18 ## Reviews ### 10/10 Excellent #### jaspal Dec 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was clean, staff was very friendly and helpful. ##### jaspal Stayed 2 nights in Dec 2025 ### 8/10 Good #### Yap Dec 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Clean room & friendly staff ##### Yap Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Danniel Bo Lin Oct 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities staffs were helpful, great location ##### Danniel Bo Lin Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Suliasti Sep 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel & best location ##### Suliasti Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Yong Sep 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean cosy room and very convenient location close to all the food! ##### Yong Stayed 3 nights in Sep 2025 ### 8/10 Good #### Kevin Oct 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Location was great, breakfast was good too. Nothing I did not like. ##### Kevin Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Nadia Oct 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love the hotel!! Room was amazing and so was the location - loved every part of my stay. Only little thing is that they make you pay a heritage fee around 3RM per night which we weren’t aware of. ##### Nadia Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Chang Sen Tony Oct 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room Friendly staffs. ##### Chang Sen Tony Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Jhonny Sep 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and well maintained hotel. Good location for local food and shopping. ![View of the lounge.](https://a.travel-assets.com/ugc/hotel-reviews/dc088296-9987-44c1-a4ce-1a9b0799248b-1757326905752.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Hotel is good location for local food.](https://a.travel-assets.com/ugc/hotel-reviews/d8c2661f-e4a8-46a0-a423-df2c1075c58f-1757326930073.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ad282a70-4b77-44e3-9d4d-97310ce0f616-1757326927953.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jhonny Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Kim Chye Sep 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice n clean staff very friendly will come back again ##### Kim Chye Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Jerry Sep 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good location and excellent customer service! ##### Jerry Stayed 1 night in Sep 2025 ### 8/10 Good #### Michael Nov 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Decent 4 star hotel near Komtar. Close to everything so walking works. Komtar itself is getting very outdated by now and needs a major rehaul. ##### Michael Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Mohd Reza Oct 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room, staff Mr Ramly at the reception area was very welcoming and helpful in providing assistance and advise. Hotel is conveniently located at the city area. ##### Mohd Reza Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### John Jul 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely hotel, staff and great location Wonderful stay. Excellent breakfast buffet each morning! Good location and nice pool! ##### John Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### David Jul 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice hotel, great location, great breakfast ##### David Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Zi Qi Jul 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities Comfortable stay, good as it it centralised ##### Zi Qi Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Emileisy Jun 25, 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice location, clean, friendly. ##### Emileisy Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Bree Jun 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location, comfy Great location at the south end of Georgetown, easy walking to great eateries and bars. Very comfortable bed. ##### Bree Stayed 3 nights in May 2025 ### 6/10 Okay #### Peter Feb 15, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Location was good as it was somewhat close to the places we wanted to visit/see. ##### Peter Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Kan May 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing stay, special thanks to the house keepers always tidy my bed . Guest service is excellent , location is good and close to mall and eatery . ##### Kan Stayed 3 nights in May 2025 ### 8/10 Good #### Wen Cheng Jane Jun 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities Really convinent location. Easy check in and out. Rooms are clean just the pillows are too soft. ##### Wen Cheng Jane Stayed 3 nights in Jun 2025 ### 8/10 Good #### Kam Tim Aug 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### close to many good restorans Location is great and close to many good restorans! Hotel staff are nice and helpful. The facilities are slightly aging so need to keep up to compete with those new hotels being built nearby in George Town. If there was more reading light at the desk would be even better, as I had to do some computer work. The hotel serves their own glass bottled water, which is highly appreciated. However, 2 bottles per room per night ran out quickly with my wife and my consumption, so we called the Services Center a couple times to get water and also went to the convenient store to purchase more. ##### Kam Tim Stayed 5 nights in Aug 2025 ### 8/10 Good #### Kai Yin Mar 7, 2025 Liked: Staff & service, property conditions & facilities Good location next to the old Penang town and very convenient on shopping ##### Kai Yin Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### yuya Jan 1, 2025 Liked: Staff & service, amenities good place to stay in downtown. ##### yuya Stayed 1 night in Dec 2024 ### 8/10 Good #### Pei Ling Jun 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities Good service of the hotel staffs, they took note of my request to ask for standing shower for my eldery mum and also assist to change our room from a twin bed to a king sized bed during check-in. ##### Pei Ling Stayed 2 nights in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Holiday Inn Express & Suites Saskatoon by IHG](https://www.expedia.ca/Saskatoon-Hotels-Holiday-Inn-Express-Suites-Saskatoon.h900498.Hotel-Information) > > [Hotels near Roy Thomson Hall](https://www.expedia.ca/Roy-Thomson-Hall-Hotels.0-l6072427-0.Travel-Guide-Filter-Hotels) > > [The Yorkville Royal Sonesta Hotel Toronto](https://www.expedia.ca/Toronto-Hotels-The-Yorkville-Royal-Sonesta-Hotel-Toronto.h9495.Hotel-Information) > > [Hotels in Buffalo](https://www.expedia.ca/Buffalo-Niagara-Intl-Airport-Hotels.0-aBUF-0.Travel-Guide-Filter-Hotels) > > [Hotels in Malahat](https://www.expedia.ca/Malahat-Hotels.d181774.Travel-Guide-Hotels) > > [W Hollywood](https://www.expedia.ca/Los-Angeles-Hotels-W-Hollywood.h3084874.Hotel-Information) > > [Fern Resort](https://www.expedia.ca/Ramara-Hotels-Fern-Resort.h9812529.Hotel-Information) > > [Hyatt Ziva Cap Cana - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Hyatt-Ziva-Cap-Cana-All-Inclusive.h33291189.Hotel-Information) > > [Club Regina Los Cabos](https://www.expedia.ca/Los-Cabos-Hotels-Club-Regina-Los-Cabos.h1315554.Hotel-Information) > > [Hotels in Downtown Victoria](https://www.expedia.ca/Downtown-Victoria-Victoria-Hotels.0-n6215781-0.Travel-Guide-Filter-Hotels) > > [Hotels in Waterloo](https://www.expedia.ca/Waterloo-London-Hotels.0-n6047475-0.Travel-Guide-Filter-Hotels) > > [MS Alexander The Great Nile Cruise](https://www.expedia.ca/Luxor-Hotels-MS-Alexander-The-Great-Nile-Cruise.h17936781.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Cabin Rentals Canmore](https://www.expedia.ca/Canmore-Cabins.d10131-aaCabins.Travel-Guide-Accommodation) ### Flights > [Flights from Regina (YQR) to Birmingham (BHM)](https://www.expedia.ca/lp/flights/yqr/bhm/regina-to-birmingham) > > [Flights from Fort St. John](https://www.expedia.ca/lp/flights/57378/flights-from-fort-st-john) > > [flights from macdonald cartier intl airport](https://www.expedia.ca/lp/airports/yow/flights-from-macdonald-cartier-intl-airport) > > [Flights from Montreal (YUL) to New York (LGA)](https://www.expedia.ca/lp/flights/yul/lga/montreal-to-new-york) > > [Flights from Florence (CVG) to Calgary (YYC)](https://www.expedia.ca/lp/flights/cvg/yyc/cincinnati-to-calgary) > > [Flights from British Columbia (YXJ) to Montreal (YUL)](https://www.expedia.ca/lp/flights/yxj/yul/fort-saint-john-to-montreal) > > [Flights from Winnipeg (YWG) to London (LHR)](https://www.expedia.ca/lp/flights/ywg/lhr/winnipeg-to-london) > > [Flights from Toronto (YYZ) to Calgary (YYC)](https://www.expedia.ca/lp/flights/yyz/yyc/toronto-to-calgary) > > [Philippine Airlines](https://www.expedia.ca/Philippine-Airlines-Flights.cPR.Travel-Guide-Airlines) > > [Flights from Toronto (YYZ) to Dieppe (YQM)](https://www.expedia.ca/lp/flights/yyz/yqm/toronto-to-moncton) ### Activities ### Packages > [Museum of Science](https://www.expedia.ca/Museum-Of-Science-West-End.d6070107.Vacation-Attraction)