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Reviews of Albergo Astro

1 out of 5
Albergo Astro
Via XX Settembre, 3/21, Genoa, ge

Reviews

8.4

Very good

Rating 10 - Excellent. 41 out of 91 reviews" "
Rating 8 - Good. 29 out of 91 reviews" "
Rating 6 - Okay. 14 out of 91 reviews" "
Rating 4 - Poor. 5 out of 91 reviews" "
Rating 2 - Terrible. 2 out of 91 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and kind employees went above and beyond! special thanks to stephano for the extra service and upgrade.
Stayed 2 nights in May 2024
Response from Stefano on May 10, 2024
Grazie, è stato un piacere poter essere utili, a delle persone così simpatiche. A presto

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
English was spoken at the front desk, and lots of helpful ideas of what to see do in/around the city.
Stayed 2 nights in Apr 2024
Response from Antonio on May 1, 2024
Thanks for the kind words, there is still a lot to see and discover. We look forward to seeing you next time!!

6/10 Okay

Alan

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is not at all what we expected and in no way deserves the rating it has been given here. First of all we arrived at approx 8 in the evening and had a very difficult time finding the place. If not for a tiny sign on the sidewalk, you would not find the place. There is a small intercom with instructions in Italian which we finally deciphered and rang the bell. We were buzzed in to a lobby in a very old and dingy office building with a tiny elevator. We went to the 5th floor where we saw a glass door with an old decrepit blind covering the window. After a deep breath we entered to find a somewhat unkempt man who reeked of cigarettes, at the reception desk. NO ENGLISH. He gave us our key and we proceeded to our room. Large, spacious and verry verry old! All we could smell was a strong odor of bleach which would indicate the room had just been cleaned (or disinfected). I was worried about the bed and what I might find but it was clean and turned out to be quite comfortable. The toilet was jammed into the corner beside the tiniest shower I had ever seen and if you weigh more than 150 lbs. you may not fit into it. The included breakfast in the morning was nothing more than some pre packaged cookies and jelly rolls. And we were given one cup of coffee before the clerk, same man who had greeted us the night before went onto the balcony next to our table to have a smoke. Over all, it wasn't a terrible experience, but certainly not worthy of anything more than a 2 rating
Stayed 1 night in Apr 2024
Response from Claudio on Apr 15, 2024
Good morning,we are sorry that you had so many difficulties, more than old here, we are talking about ancient, this is a late 19th century building, in the main street of Genoa. Just for the scale this building is envied and appreciated by everyone, if we use the varichina, we feel safer doing the cleaning because it disinfects and cleans. We are happy that at least you didn't have any problems with the sheets and mattress. We apologize for the inconveniences.

10/10 Excellent

Vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it: I'll be back!
Stayed 3 nights in Feb 2024
Response from Antonio on Mar 13, 2024
Grazie!!!!!

10/10 Excellent

Cesar

Liked: Cleanliness, amenities
Response from Claudio on Feb 25, 2024
GRAZIE!!!

6/10 Okay

Monika

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was clean, most staff was really nice beside last one who wanted tax payed desperately in cash even as we said we have no cash. Water pressure in shower was a joke, bed could use a new mattress, but was clean and with a fridge too. Close to train station and bus and metro stops. Ideal for shopping. Other people were really loud even late at night.
Stayed 2 nights in Oct 2023
Response from Antonio on Oct 23, 2023
Good morning, we will improve further to be able to give our best. thanks for everything.

2/10 Terrible

Mohammed

Stayed 1 night in Oct 2023
Response from Antonio on Oct 31, 2023
mi immagino le terribili disavventure qui da noi.. camera pulita, bagno profumato, vista sui terrazzi della città, wi-fi- smart tv, condizionatore, letto con luci led, frigo....spendendo 25 euro a persona. Facile criticare un menù turistico da 10 euro pretendendo aragosta e champagne.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
Pros: Excellent location, Friendly staff, great value, beautiful staircase in lovely building Cons: very noisy internally, “interesting” plumbing Overall I would recommend this hotel
Stayed 3 nights in Sep 2023
Response from Antonio on Oct 6, 2023
Thanks for everything and see you next time! We will get even better.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm a returner
I like this place. Near The train, arch, park that oversees city. Reception is nice- upgraded me. It's style is like going back but everything works good in shower and bathroom. Has a desk and lamp on bed to soften the mood.
In room
Terraza
Stayed 1 night in Jan 2020
Response from Antonio on Feb 2, 2020
Grazie di tutto e alla prossima!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is excellent value for money, the location is great, within easy reach from the Genova Brignole station (3 min walk) and walking distance to Piazza De Ferrari and Porto Antico; the staff were extremely helpful and friendly, couldn't recommend it enough.
Stayed 5 nights in Aug 2019
Response from Antonio on Aug 18, 2019
Grazie!!!!!!!!!!!!

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Antonio on Feb 27, 2020
Expedia Group, Inc. non verifica la veridicità delle recensioni dei clienti,quindi tutti possono lasciare recensioni fittizie e poco veritiere,lo diciamo per correttezza verso i nostri clienti cosa che non fa expedia. La ringraziamo moltissimo per la sua recensione,che in questo caso sappiamo che vera.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location Liguria.
One of the best hotels in France or Italy to date. Good location, with elevator and front desk. My only gripe is that their wifi was very flaky. It was there, but it was either weak or collapsed VERY often, and I constantly had to monitor my laptop wifi icon.
Stayed 3 nights in Jul 2019
Response from Antonio on Feb 27, 2020
Expedia Group, Inc. non verifica la veridicità delle recensioni dei clienti,quindi tutti possono lasciare recensioni fittizie e poco veritiere,lo diciamo per correttezza verso i nostri clienti cosa che non fa expedia. La ringraziamo moltissimo per la sua recensione,che in questo caso sappiamo che vera.

8/10 Good

Leah Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Antonio on Feb 27, 2020
Expedia Group, Inc. non verifica la veridicità delle recensioni dei clienti,quindi tutti possono lasciare recensioni fittizie e poco veritiere,lo diciamo per correttezza verso i nostri clienti cosa che non fa expedia. La ringraziamo moltissimo per la sua recensione,che in questo caso sappiamo che vera.

6/10 Okay

Verified traveller

Liked: Staff & service
In the middle of everything
One night stay in Genoa. Close enough to the station. Nice service
Stayed 1 night in May 2019
Response from antonio on Jun 2, 2019
thank you best regards

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
You get what you pay
Very nice and friendly staff, excellent location and cleanliness. Weird childish decoration No internet in the room, very uncomfortable mattress and pillow (old soft foam mattress)
Stayed 2 nights in May 2019
Response from Antonio on May 13, 2019
Buon giorno, internet in tutta la struttura funzionante,materassi e cuscini nuovi in memory,forse sono un pò duri per una corretta postura nel sonno.Siamo spiacenti si sia trovato male,poteva avvisarci le avremmo cambiato camera. cordiali saluti

8/10 Good

Samantha

Liked: Cleanliness, staff & service
1 Night at Alberto Astro
My partner and I spent one night at the hotel. About a 7 minute walk from the train station. The entrance was a bit difficult to find, although there were signs. It is right next to the Sephora, and on the 5th floor (there is a lift) of a shared office building. It felt very safe and you had to be buzzed into the building. The staff were very friendly. The room was dated, but very clean. It was fair for what we paid. Unfortunately there was no hot water for a shower when we left for our early morning departure. The bed was okay. The walls were thin, easy to hear the next rooms over and the hallway.
Stayed 1 night in Apr 2019
Response from Antonio on Apr 28, 2019
Grazie!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pros: - Room was a good size, the content was "vintage" (or better say 'old') and not always in good condition. - Bed was comfortable. - Really cheap compared to other hotels in the area. Cons: - The room was stinky of sigarette smoking for both days and my clothes the day after were stinky like I was smoking myself the whole night. - Lack of cleaning: in the cupboard there was no.4 empty beers bottles, maybe the cleaner didn't checked it when first cleaning the room (fortunately the second day they were gone). - The sink in the room was broken. The staff kindly told me not to use it. No problem. - Shower room (separate from the room with access from the corridor) had the windows lock broken. Cannot be closed and because of the windy night it stayed always open making the shower room really cold (outside it was +2°C). - Room description was inaccurate: there was nor fridge or coffee facilities in my room.
Stayed 2 nights in Jan 2019
Response from antonio on Feb 20, 2019
Buon giorno, Sono spiacente che abbia trovato una situazione del genere,mi sembra davvero impossibile.Poteva richiedere il cambio della stanza.Le assicuro che è stata una cosa davvero inaspettata.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, friedly, quiet and close to the sights. It was relly nice stay. Location was perfect. The hotel is clean and the bedding is comfortable. Easy check in and check out. We'll definitely come back again and recommend this hotel.
Stayed 6 nights in Jan 2019
Response from Antonio on Jan 12, 2019
thank you for the good words, we look forward to see you soon !!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valuable. Better than I thought. Train station and supermarket nearby.
Stayed 1 night in Nov 2018
Response from antonio on Nov 23, 2018
Grazie di tutto!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and friendly staff in a well located hotel.
Stayed 7 nights in Jul 2018
Response from antonio on Aug 12, 2018
Grazie!!

10/10 Excellent

Andrea, Quiet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did the job
For the price paid was pleasantly surprised. Had a great stay!
Stayed 3 nights in Jul 2018
Response from antonio on Aug 3, 2018
Grazie di cuore!!!!!!

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Good value in a central location
Stayed 5 nights in Jul 2018
Response from antonio on Aug 3, 2018
Grazie!

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best B&B
The hotel has nice location. The room was big and nicely furnished, with private bathroom. Breakfast included. Very friendly staff. I really enjoyed my stay.
Response from antonio on Apr 28, 2018
Grazie di tutto!!!!!

6/10 Okay

ilaria

Liked: Cleanliness, staff & service
Il personale è molto cortese e disponibile. Il palazzo è stupendo e in una posizione eccellente.
Stayed 1 night in Apr 2024
Response from Antonio on Apr 15, 2024
Grazie per le belle parole!

10/10 Excellent

Anna Rita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentilezza e cortesia del personale sempre presente.
Stayed 1 night in Mar 2024
Response from Claudio on Mar 28, 2024
Grazie, cerchiamo sempre di migliorarci e fare del nostro meglio. Le sue parole ci incoraggiano!

6/10 Okay

Andrea

Liked: Staff & service
Nella norma...unica pecca l'acqua nella doccia..un po' freddina.... molto gentile la reception..
Stayed 1 night in Mar 2024
Response from Antonio on Mar 13, 2024
Buongiorno,ci siamo accorti adesso del problema, ci ha avvisato un cliente ieri sera, abbiamo la caldaia che non funziona bene. Se succedesse nuovamente nei suoi viaggi, avvisi la reception, possiamo evitare insieme, che capiti ad altri clienti.Cordiali salutiAntonio

10/10 Excellent

Fabio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Sistemazione "essenziale" nel senso buono del termine; letto e materasso comodissimo, personael gentile e disponibile. La struttura di per sè è un po' al "limite" ed è il solo motivo che ne giustuifica il prezzo abbordabilissimo. Posizione strategica, veramente eccellente.
Stayed 2 nights in Feb 2024
Response from Antonio on Feb 26, 2024
Grazie per la bella recensione!! Siamo sempre nei miglioramenti.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Antonio on Feb 25, 2024
Grazie!

10/10 Excellent

Luigi

Stayed 1 night in Feb 2024
Response from Antonio on Mar 28, 2024
Grazie ! A presto.

8/10 Good

carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très agréable
Hôtel très agréable et bien placé pour découvrir gênes.
Stayed 1 night in Feb 2024
Response from Antonio on Feb 25, 2024
Grazie!

8/10 Good

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vicino a stazione Brignole ed a vari mezzi, ristoranti e negozi a pochi passi. Bella l'idea di personalizzare le camere
Stayed 1 night in Feb 2024
Response from Antonio on Feb 25, 2024
Grazie di tutto, a presto!

6/10 Okay

vincenzo

Liked: Cleanliness
OK
Mi ha sorpreso !! Hotel 1 stella pensavo peggio, in proporzione è costato più il posteggio in piazza vittoria 23€ che 1 notte. Ordinato
Stayed 1 night in Jan 2024
Response from Claudio on Mar 1, 2024
Buongiorno,Grazie per la recensione.

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo rapporto qualità prezzo, personale molto gentile, accogliente e disponibile, ed hotel molto apprezzato. Posizione invidiabile (via centrale, a pochi passi dalle attività principali). Consigliatissimo!
Stayed 1 night in Dec 2023
Response from Claudio on Feb 26, 2024
Grazie della bella recensione!!

10/10 Excellent

Luis

Stayed 1 night in Nov 2023

10/10 Excellent

Gaetano

Stayed 1 night in Nov 2023
Response from Antonio on Mar 1, 2024
Grazie per aver scelto la nostra struttura. La tua opinione è molto importante per noi.

8/10 Good

CHUN SING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Antonio on Nov 28, 2023
Grazie

10/10 Excellent

glaucio

Stayed 2 nights in Oct 2023
Response from Antonio on Oct 18, 2023
Grazie !! Speriamo al suo ritorno di migliorare ulteriormente!!

8/10 Good

Rossana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Provare x credere
Simpaticissima l idea delle camere e tema, la mia era Africa addirittura lenziola sul rosa a piccole macchie giraffa e la tavola del bagno con disegno africano Personale simpaticissimo e struttura pulitissima Peccato il mio soggiorno sia durato solo un giorno
Stayed 1 night in Oct 2023
Response from Antonio on Oct 13, 2023
Grazie di tutto!! La aspettiamo per farle vedere i vari temi delle altre camere. Grazie ancora

10/10 Excellent

Eva Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y con todo lo necesario para la estancia. Me dejaron entrar antes de la hora del check in.
Stayed 1 night in Oct 2023
Response from Antonio on Oct 6, 2023
Gracias por todo, espero veros pronto!!

6/10 Okay

SEBASTIANO

Travelled with group
Liked: Staff & service
Posizione invidiabile a due passi la stagione di Brignole e il meglio di Genova. La struttura discreta con il necessario per una sosta breve.
Stayed 1 night in Oct 2023
Response from Antonio on Oct 6, 2023
Grazie, cerchiamo sempre di migliorare! A presto!

8/10 Good

Ennio

Stayed 1 night in Aug 2023
Response from Antonio on Sep 30, 2023
Grazie!

10/10 Excellent

Maréva

Liked: Cleanliness, staff & service, property conditions & facilities
Très bon emplacement. Chambre petite, mais fonctionnelle et extrêmement propre! Le personnel est également très disponible et accueillant. De plus, l'hôtel est idéalement placé: il est à 10 minutes à pied du centre historique et à côté des arrêts de bus et de la gare de Brignole.
Stayed 1 night in May 2023

10/10 Excellent

jessica lorena correa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio

10/10 Excellent

Lo Cicero

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles Gute gerne wieder
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel ottimo per la posizione, e per chi ha bisogno di un posto letto senza guardare troppo all'estetica.
Stayed 6 nights in Jun 2021

6/10 Okay

Ivan

Business traveller
Liked: Staff & service
comodo alla stazione, senza pretese
comodo come posizione. Senza pretese, prezzo medio. Utile per il pernotto quando si arriva a Brignole
Stayed 1 night in Jun 2021
Response from Antonio on Jun 17, 2021
Grazie di tutto,speriamo la prossima volta di meritarci un bel 10.

8/10 Good

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Au plain centre de Genes !
Hotel est situé au plain centre de Genes, bien pratique pour visiter la ville, le seul problème est le parking, vous êtes obligé de garer la voiture sur un parking payant, 2€/h, mais c’est comme dans toutes les grandes villes. Le personnel est très agréable, un escalier est magnifique dans l’immeuble.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
l'albergo si trova in una zona centralissima.... il personale è preparato ed accogliente.... la struttura è pulita e ben tenuta..... la consiglio a tutti
Stayed 1 night in May 2021
Response from Antonio on Jun 17, 2021
Grazie di tutto!!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Antonio on Nov 6, 2020
Grazie!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Antonio on Feb 24, 2020
Expedia Group, Inc. non verifica la veridicità delle recensioni dei clienti,ma la ringraziamo moltissimo per la sua recensione.