[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Relais Tosinghi Bed & breakfast in Florence, steps from Cathedral of Santa Maria del Fiore ![Hallway](https://images.trvl-media.com/lodging/19000000/18380000/18376000/18375986/a896d2ba.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from property](https://images.trvl-media.com/lodging/19000000/18380000/18376000/18375986/3548484e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double or Twin Room | Staircase](https://images.trvl-media.com/lodging/19000000/18380000/18376000/18375986/a8ce9687.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room, 1 Queen Bed, City View](https://images.trvl-media.com/lodging/19000000/18380000/18376000/18375986/82f64db2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double or Twin Room](https://images.trvl-media.com/lodging/19000000/18380000/18376000/18375986/04a816f1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Relais Tosinghi offers a convenient retreat in Historic Center - Downtown, near the Cathedral of Santa Maria del Fiore and Uffizi Gallery. Enjoy in-room WiFi, lobby coffee/tea, and insider advice from staff to plan city tours. 8.8 Excellent ## Popular amenities - Housekeeping - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 4 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=18375986&PinnedHotelID=18375986&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=18375986&PinnedHotelID=18375986&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 5 - Oct. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=18375986&PinnedHotelID=18375986&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=18375986&PinnedHotelID=18375986&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=18375986&PinnedHotelID=18375986&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=18375986&PinnedHotelID=18375986&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=18375986&PinnedHotelID=18375986&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=18375986&PinnedHotelID=18375986&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Standard Double or Twin Room](https://images.trvl-media.com/lodging/19000000/18380000/18376000/18375986/b2d60a3e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double or Twin Room 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Free cribs/infant beds LCD TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer - 269 sq ft - Sleeps 3 - 1 Queen Bed OR 2 Twin Beds ![Gold Room](https://images.trvl-media.com/lodging/19000000/18380000/18376000/18375986/a4dc032e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Gold Room ### Highlights Soundproofed Air conditioning Free cribs/infant beds LCD TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer - 269 sq ft - Sleeps 3 - 1 Queen Bed OR 2 Twin Beds ![Triple Room](https://images.trvl-media.com/lodging/19000000/18380000/18376000/18375986/168689eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Free cribs/infant beds LCD TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer - Sleeps 3 - 1 Queen Bed and 1 Twin Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/19000000/18380000/18376000/18375986/86333ea5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room 10.0 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Free cribs/infant beds LCD TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer - Sleeps 4 - 2 Queen Beds ![Standard Double Room, 1 Queen Bed, City View](https://images.trvl-media.com/lodging/19000000/18380000/18376000/18375986/82f64db2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Queen Bed, City View 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning LCD TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer Minibar - 193 sq ft - City view - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Lounge](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/72000000/71770000/71762700/71762697/86663f45_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Corte Guelfa Historic Centre of Florence - Pet-friendly - Free WiFi - Air conditioning - Breakfast available 9.8 Exceptional 151 reviews CA $264 CA $311 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Florence-Hotels-Corte-Guelfa.h71762697.Hotel-Information?chkin=2025-11-3&chkout=2025-11-4&rm1=a2®ionId=1222&destination=Florence&destType=MARKET&latLong=43.769554,11.255808&searchId=792fc0a5-f7cf-4654-a22d-ae1e58c40795&top_cur=CAD) Ad ![Reception](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2540000/2531300/2531208/91c84b6a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Relais Piazza Signoria Historic Centre of Florence - Pet-friendly - Free WiFi - Air conditioning - Parking available 9.6 Exceptional 770 reviews CA $229 CA $272 total includes taxes & fees Nov 2 - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Relais-Tosinghi.h18375986.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FFlorence-Hotels-Relais-Tosinghi.h18375986.Hotel-Information) ## About the area Located in Historic Centre of Florence, a neighborhood in Florence, Relais Tosinghi is in a shopping district and on the riverwalk. Uffizi Gallery and Basilica of Santa Maria Novella are cultural highlights, and some of the area's notable landmarks include Cathedral of Santa Maria del Fiore and Ponte Vecchio. Looking to enjoy an event or a game while in town? See what's happening at Visarno Arena or Stadio Artemio Franchi. [Visit our Florence travel guide](https://www.expedia.ca/Florence.dx1222) [View more B&B in Florence](https://www.expedia.ca/Florence-Bed-And-Breakfast.d1222-aaBedAndBreakfast.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.77215%2C11.25510&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=LeQWtSdM5lvWTScXqO6Mdan4s30=) Via dei Tosinghi 1, Florence, FI, 50123 ### What's nearby - Cathedral of Santa Maria del Fiore - 2 min walk - 0.2 km - Piazza del Duomo - 3 min walk - 0.3 km - Piazza di Santa Maria Novella - 5 min walk - 0.5 km - Uffizi Gallery - 6 min walk - 0.6 km - Ponte Vecchio - 6 min walk - 0.6 km ### Getting around - Unità Tram Stop - 8 min walk - Florence (ZMS-Santa Maria Novella Train Station) - 10 min walk - Florence Airport, Peretola (FLR) - 26 min drive ### Restaurants - ‪Caffè Gilli - ‬2 min walk - ‪Scudieri - ‬2 min walk - ‪Venchi - ‬1 min walk - ‪Caffè Concerto Paszkowski - ‬2 min walk - ‪Move On - ‬2 min walk ## About this property ### Relais Tosinghi Bed & breakfast near Cathedral of Santa Maria del Fiore Close to Uffizi Gallery and Ponte Vecchio, Relais Tosinghi has plenty to offer. Stay connected with free in-room WiFi. Additional perks include: - Express check-out, smoke-free premises, and an elevator - Coffee/tea in the lobby and tour/ticket assistance - Guest reviews say great things about the helpful staff Room features All guestrooms at Relais Tosinghi include perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes. Other amenities include: - Bathrooms with showers and hair dryers - 32-inch LCD TVs with digital channels - Wardrobes/closets, electric kettles, and heating ## Similar properties ![Standard Double or Twin Room](https://images.trvl-media.com/lodging/17000000/16770000/16760700/16760669/5b23c426.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Martelli 6 Suites and Apartments Historic Centre of Florence - Free WiFi - Air conditioning - Breakfast available - Parking available 8.8 Excellent 197 reviews CA $224 CA $266 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=16760669&PinnedHotelID=16760669&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Studio Suite](https://images.trvl-media.com/lodging/65000000/64620000/64613400/64613400/1901402a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Boutique Hotel del Corso Historic Centre of Florence - Free WiFi - Air conditioning - Housekeeping 9.0 Wonderful 222 reviews CA $245 CA $289 total includes taxes & fees Nov 2 - 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Soundproofed rooms ### Conveniences - Limited-hour front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - On a river ### Accessibility - 20 steps to reach entrance - Elevator (26 inch wide door) ### More - 2 floors - Built in 2017 - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch LCD TV with digital channels ### Food and drink - Electric kettle - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Desk - Heating (climate-controlled) - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 5:00 PM Late check-in subject to availability Late check-in fee: EUR 15 for check-in between 7 PM and 10:00 PM Minimum check-in age: 18 ### Check-out Check-out before 10:30 AM Contactless check-out available Express check-out available ### Special check-in instructions The front desk is open daily from 10 AM - 5:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation If you are planning to arrive after 3 PM please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights We have included all charges provided to us by the property. ### Optional extras - Late check-in fee: EUR 15 for check-in between 7 PM and 10:00 PM The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds This property accepts credit cards; cash is not accepted Safety features at this property include a security system and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation Only registered guests are allowed in the guestrooms ### Property is also known as Relais Tosinghi B&B Florence Relais Tosinghi B&B Relais Tosinghi Florence Relais Tosinghi Florence Relais Tosinghi Bed & breakfast Relais Tosinghi Bed & breakfast Florence ## Frequently asked questions ### Is Relais Tosinghi pet-friendly? > No, pets are not allowed at this property. ### What time is check-in at Relais Tosinghi? > Check-in start time: 2:00 PM; Check-in end time: 5:00 PM. Late check-in is available from 7 PM– 10:00 PM for a fee of EUR 15. ### What time is check-out at Relais Tosinghi? > Check-out is at 10:30 AM. ### Where is Relais Tosinghi located? > Located in Historic Centre of Florence, this bed & breakfast is steps from Via de' Calzaiuoli and Cathedral of Santa Maria del Fiore. Piazza della Signoria and Piazza del Duomo are also within 5 minutes. Unità Tram Stop is 8 minutes by foot and San Marco University Tram Stop is 9 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Relais Tosinghi Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.0 Location ### 9.2 Staff & service ### 9.0 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 47 8 - Good 20 6 - Okay 5 4 - Poor 5 2 - Terrible 2 ### 10/10 Excellent #### Mark May 28, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great location Clean room The best ##### Mark Stayed 3 nights in May 2023 ### 10/10 Excellent #### winnie Sep 21, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The host was very friendly and I felt welcomed:) ##### winnie Stayed 4 nights in Sep 2023 ### 10/10 Excellent #### MVAIRI Oct 14, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the location of this excellent little boutique hotel. Ideally placed for easy access to all the historic sights with lots of shops and restaurants around. Lovely decor, very clean and exceptionally helpful staff - Thankyou to Fatima, Theresa and the lovely cleaning lady. Would highly recommend . ##### MVAIRI Stayed 3 nights in Oct 2023 ### 10/10 Excellent #### Jacob Jul 13, 2023 Liked: Cleanliness, staff & service, property conditions & facilities This was centrally located to so much! Lots of stairs but did have an elevator. Would highly recommend this hotel! ##### Jacob Stayed 3 nights in Jun 2023 ### 8/10 Good #### Verified traveller Oct 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful spot in central Florence Great location if you want to be right in the heart of Florence. Traditional property which is a great Florence experience however note you need to walk up a number of steps to reach the rooms. Staff very helpful and were in contact both before stay and helpful during stay. ##### Verified traveller Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Thomas Jan 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean and spacious in the heart of Florence Large two story apartment with enough room for three of us. Clean and spacious in the heart of Florence. ##### Thomas Stayed 2 nights in Dec 2022 ### 10/10 Excellent #### Janeth Oct 3, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wow con este hotel! Esta a tan solo una cuadra del Duomo y cerca de todas las atracciones turísticas. El trato de Teresa y Fatima super amable y atento, siempre estan al pendiende. La habitación es bellisima, decorada muy elegante y muy amplia. Sin duda lo recomiendo ampliamente. ##### Janeth Stayed 3 nights in Sep 2023 ### 8/10 Good #### Riah Sep 18, 2023 Liked: Cleanliness, staff & service, amenities This is an incredible location for the Duomo (literally a 2 min walk) and shopping area - plus pretty clean! Just don’t expect a traditional hotel and some stairs to walk up. Staff are absolutely excellent, shout out to Fatima and Faisal for being so warm, welcoming and helpful. ##### Riah Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### Verified traveller Jun 27, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Central location and comfortable room and bed Beautifully and tastefully done up room. Location is as central as it gets. There is a climb up stairs before the elevators on the first floor. Highly recommend the hotel to visitors of this stunningly beautiful city. ##### Verified traveller Stayed 3 nights in Jun 2017 ### 10/10 Excellent #### Lisa Oct 11, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best Hotel in Florence! Oh my gosh this hotel is incredible! I checked out of a dump that gave me terrible service and charged me more to check into this hotel and I could not get over how beautiful and clean and large the rooms are. It will now be the only place I stay when I come to Florence. And the woman that manages it is incredible. All of it was perfection! ![](https://a.travel-assets.com/ugc/hotel-reviews/B105549757CDE897331DA96C5643C7E513F1369F1665587888189.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lisa Stayed 1 night in Oct 2022 ### 10/10 Excellent #### Juliet May 20, 2023 Liked: Staff & service, amenities, property conditions & facilities This property was beyond amazing! It surprising how close it was to everything. We were greeted by Matias, he was phenomenal! Very attentive abs informative. All of the staff was amazing. This hotel is a must every time I come to Florence, thank you for the hospitality! ##### Juliet Stayed 2 nights in May 2023 ### 8/10 Good #### Jon Sep 15, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort Perfect location and the staff was amazing. inside the room was also excellent and it was one of the nicest bathrooms we’ve seen in Europe so far. Biggest issue we had was multiple nights we couldn’t sleep because of all the street noise. Windows could be much better to block some of the noise. ##### Jon Stayed 4 nights in Sep 2023 ### 10/10 Excellent #### Nancy Oct 31, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is a typical European hotel setup. It’s in a shared building with other tenants. Very clean, the staff was excellent, very caring. Checked in on us to make sure we had everything we needed. The rooms were spacious. I asked for a double bed and separate bed for my daughter, there was a separate room with a single bed and closet that was very spacious. I highly recommend this hotel and staff. ##### Nancy Stayed 5 nights in Oct 2023 ### 10/10 Excellent #### judy Oct 26, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great location , close to everything, view of the duomo. Beautiful historic building with unique details. The reception staff, Teresa, went above and beyond . Letting us store luggage , giving us shopping and dining recs. We had to stay late as one of our party was ill. She offered to care for him while the rest of us enjoyed a last day. I cannot say enough good things about her. She was kind thoughtful and helpful… ##### judy Stayed 1 night in Oct 2023 ### 6/10 Okay #### Nadezhda Oct 11, 2023 Disliked: Property conditions & facilities Súper cómodo y lindo las habitaciones , peeeeero deberían avisar que no cuentan con ascensor y fuimos con una persona anciana que no podía subir las escaleras y por ende subir las maletas era caótico. Fue caótico también por que las escaleras no tienen luz , estaba todo oscuro ##### Nadezhda Stayed 2 nights in Oct 2023 ### 8/10 Good #### John May 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Wi-fi did not work, yet it was advertised that it did. Very inconvenient not to have wi-if. ##### John Stayed 3 nights in May 2023 ### 8/10 Good #### Jennifer Jun 28, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Property was in a PERFECT location - could not have asked for a better area. You will need to take quite a bit of stairs to get up to the property. There is an elevator accessible but will need to walk up about 30 steps to get there. The room was EXCEPTIONALLY clean and big. Family of 4 can be quite comfortable here. Staff was wonderful. It was a unique experience in that you do not have someone physically present onsite 24 hours, although they are available. We had a difficult time getting our room cold so if you like sleeping in temperatures above 78 degrees, you should be okay. I would stay here again if I were to go back in the Fall/Winter where I can sleep with the windows open. I believe I would have been a better experience had the room been colder (they gave me three fans, but it was still not enough). ##### Jennifer Stayed 4 nights in Jun 2023 ### 4/10 Poor #### Sofia Oct 13, 2023 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Not what was advertised.😞 The reviews on Hotels.com and the description of the hotel are a bit misleading. Check Google reviews for the full scope. Pros: The hotel check-in and cleaning staff are very kind and go the extra mile to give you an overview of the city and make you feel welcome. The location is also very central and situated right by the Duomo. The room was clean and the view was cute. Cons: When booking a honeymoon stay at a hotel with “Luxury Suites” in the name, you don’t really expect a tiny room with two twin beds put together to make a queen…really didn’t make for a romantic stay. While we had zero issues with the AC unit during our stay, there was an incredibly unpleasant sewage smell in the front entrance and stairwell leading up to the rooms. Also, if you are handicapped —the elevator doesn’t start for 3 flights of stairs up. All-in-all, I must say we were disappointed with the experience 😔 ##### Sofia Stayed 3 nights in Oct 2023 ### 8/10 Good #### Leigh Sep 26, 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Great - but not a bed and breakfast! Very convenient location right next to the cathedral. Very clean and easy to find. Comfortable bed. Air conditioning. There is an elevator to the floor after a short flight of stairs. Had recommendations sent to us via WhatsApp which was great and very helpful! I have two concerns - this place is advertised as a bed and breakfast - there is no breakfast. When we arrived we were indicated to the coffee nook and told ‘this is the breakfast’ (coffee packets and kettle) because ‘there is no dining room.’ For me this is a misrepresentation, I would remove the statement that this is a bed and breakfast. Furthermore, we were told to put the card on the door handle to indicate if we wanted our room tidied during our stay (3 night) - we did this and periodically went back to the room during the day and it was never cleaned! Eventually we asked and they said it would take 1.5 hours and eventually it was done around 3pm. I understand the new rooms need to be prioritised, but don’t tell us to hang the card for cleaning but then there is no guarantee it is done! Overall; I enjoyed the stay and I would stay here again. But the breakfast part is a misrepresentation and don’t tel guests there is daily cleaning when there is no guarantee! Thanks for the stay! Paid around 600 euro for 3 nights for 2 people - no breakfast. ##### Leigh Stayed 3 nights in Sep 2023 ### 4/10 Poor #### Marcela Sep 12, 2022 #### Terrible Service and Hotel! We had a very unpleasant time here. First we had no AC in the 2 nights that we stayed here WHEN THEY HAVE AC LISTED HERE (we informed one hour after check in and it was never fixed). The second day the worker told us a technician was going to come in and take a look, so he did apparently. She messaged later and said he cleaned it and now it was working better but when we came back it was only blowing warm air… it seems strange that someone can not recognize the difference between cold and hot air, but ok we came back to check and nothing was changed. After hours of sweating at night we decided to take a look at the filters ourselves and noticed it was very dirty, filled with dust and seemed like never was cleaned or the hotel just lied (photos Attached). Our second problem was when we checked our we noticed one of our bags was cracked… we told the manager and she basically said we had no way to prove to her that they did it… so we are lying? Horrible customer service to say the least… bad problem solving skills in this so called hotel… and to finish it she sent me a WhatsApp message that seemed very unprofessional and just very disappointing. We will pursue a full refund, this is not the service we expected in our honeymoon. ![](https://a.travel-assets.com/ugc/hotel-reviews/649676447E9D53717A8D6074E377A3D9FF1F9E481662998692337.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/BECF15A73B3F53DEB904FC5552BD26C1B2194BA01662998722399.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2DF1C89A12461C5904CC2F2EB7B5BFEB3F1A9B5B1662998748520.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Marcela Stayed 2 nights in Sep 2022 ### 10/10 Excellent #### Evange Oct 5, 2023 Liked: Cleanliness, staff & service, property conditions & facilities ##### Evange Stayed 3 nights in Oct 2023 ### 8/10 Good #### FABIO Jul 13, 2023 Liked: Cleanliness, staff & service ##### FABIO Stayed 2 nights in Jun 2023 ### 8/10 Good #### Agnes Jul 11, 2023 ##### Agnes Stayed 1 night in Jul 2023 ### 8/10 Good #### Kelly Jul 3, 2023 ##### Kelly Stayed 2 nights in Jun 2023 ### 6/10 Okay #### Ivonne Jun 3, 2023 Liked: Staff & service ##### Ivonne Stayed 2 nights in Jun 2023 ## Expedia's Latest Trends ### Hotels > [IQ Hotel Firenze](https://www.expedia.ca/Florence-Hotels-IQ-Hotel-Firenze.h89035039.Hotel-Information) > > [Corona D'italia](https://www.expedia.ca/Florence-Hotels-Hotel-Corona-DItalia.h799996.Hotel-Information) > > [Aurum Uffizi](https://www.expedia.ca/Florence-Hotels-Fiorino.h2541615.Hotel-Information) > > [Plus Florence - Hostel](https://www.expedia.ca/Florence-Hotels-Plus-Florence-Hostel.h4125332.Hotel-Information) > > [Plaza Hotel Lucchesi](https://www.expedia.ca/Florence-Hotels-Plaza-Hotel-Lucchesi.h8741.Hotel-Information) > > [B&B Hotel Firenze Pitti Palace al Ponte Vecchio](https://www.expedia.ca/Florence-Hotels-Hotel-Pitti-Palace-Al-Ponte-Vecchio.h17378.Hotel-Information) > > [Grand Hotel Minerva](https://www.expedia.ca/Florence-Hotels-Grand-Hotel-Minerva.h582298.Hotel-Information) > > [Four Seasons Hotel Firenze](https://www.expedia.ca/Florence-Hotels-Four-Seasons-Hotel-Firenze.h1838796.Hotel-Information) > > [c-hotels Ambasciatori](https://www.expedia.ca/Florence-Hotels-C-Hotels-Ambasciatori.h1829.Hotel-Information) > > [Hotel L'Orologio Firenze](https://www.expedia.ca/Florence-Hotels-Hotel-LOrologio.h2970892.Hotel-Information) > > [The Social Hub Florence Lavagnini](https://www.expedia.ca/Florence-Hotels-The-Social-Hub-Florence-Lavagnini.h23198289.Hotel-Information) > > [The Market Urban Hotel](https://www.expedia.ca/Florence-Hotels-The-Market-Urban-Hotel.h108028.Hotel-Information) > > [Hotel Kraft](https://www.expedia.ca/Florence-Hotels-Hotel-Kraft.h27795.Hotel-Information) > > [Hotel Galileo](https://www.expedia.ca/Florence-Hotels-Hotel-Galileo.h187333.Hotel-Information) > > [Orto De Medici Hotel](https://www.expedia.ca/Florence-Hotels-Orto-De-Medici-Hotel.h849839.Hotel-Information) > > [Hotel David](https://www.expedia.ca/Florence-Hotels-Hotel-David.h521254.Hotel-Information) > > [Hotel La Scaletta Al Ponte Vecchio](https://www.expedia.ca/Florence-Hotels-Hotel-La-Scaletta-Florence.h1604285.Hotel-Information) > > [B&B Hotel Firenze City Center](https://www.expedia.ca/Florence-Hotels-BB-Hotel-Firenze-City-Center.h25189.Hotel-Information) > > [NH Firenze](https://www.expedia.ca/Florence-Hotels-NH-Firenze.h2387.Hotel-Information) > > [FH55 Grand Hotel Mediterraneo](https://www.expedia.ca/Florence-Hotels-FH55-Grand-Hotel-Mediterraneo.h70752.Hotel-Information) > > [AC Hotel Firenze by Marriott](https://www.expedia.ca/Florence-Hotels-AC-Hotel-Firenze-By-Marriott.h1593256.Hotel-Information) > > [Grand Hotel Adriatico](https://www.expedia.ca/Florence-Hotels-Grand-Hotel-Adriatico.h21881.Hotel-Information) > > [Hotel Caravaggio](https://www.expedia.ca/Florence-Hotels-Hotel-Caravaggio.h1030408.Hotel-Information) > > [Aurum Firenze](https://www.expedia.ca/Florence-Hotels-Aurum-Firenze.h28961941.Hotel-Information) > > [25hours Hotel Florence Piazza San Paolino](https://www.expedia.ca/Florence-Hotels-25hours-Hotel-Piazza-San-Paolino.h70128094.Hotel-Information) > > [Arte' Boutique Hotel](https://www.expedia.ca/Florence-Hotels-Arte-Boutique-Hotel.h35187673.Hotel-Information) > > [UNA Hotels Vittoria Firenze](https://www.expedia.ca/Florence-Hotels-UNAHOTELS-Vittoria-Firenze.h905634.Hotel-Information) > > [The Excelsior, a Luxury Collection Hotel, Florence](https://www.expedia.ca/Florence-Hotels-The-Excelsior.h24015.Hotel-Information) > > [Villa Cora](https://www.expedia.ca/Florence-Hotels-Villa-Cora.h22579.Hotel-Information) > > [The St. Regis Florence](https://www.expedia.ca/Florence-Hotels-The-St-Regis-Florence.h439.Hotel-Information)