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Reviews of Hilton Garden Inn Findlay

3 out of 5
Hilton Garden Inn Findlay
1050 Interstate Drive, Findlay, OH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 184 out of 272 reviews" "
Rating 8 - Good. 63 out of 272 reviews" "
Rating 6 - Okay. 15 out of 272 reviews" "
Rating 4 - Poor. 8 out of 272 reviews" "
Rating 2 - Terrible. 2 out of 272 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On site restaurant was good. Good facilities. Did not notice any electric vehicle charging?
Stayed 1 night in Apr 2024

8/10 Good

MELANIE

Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful
Stayed 2 nights in Mar 2024
Response from Kelzey on Apr 10, 2024
We are very happy to hear you had a great stay! Thank you for choosing HGI Findlay!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kelzey on Apr 10, 2024
We are very happy to hear you had a great stay! Thank you for choosing HGI Findlay!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 9, 2024
Thank you very much for your rating, We hope to see you again.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
This was the second time I stayed here. Service is friendly, rooms are clean and comfortable. This is a great hotel and will stay there again if in the area!!
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 9, 2024
Thank you very much for your rating, We hope to see you again.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, welcoming, safe
Stayed 1 night in Jan 2024
Response from Front Desk on Mar 9, 2024
Thank you very much for your rating, We hope to see you again.

10/10 Excellent

SHANNON

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Mar 9, 2024
Thank you very much for your rating, We hope to see you again.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found the hotel very clean. Our son was staying there also and had recommended it from a previous visit
Stayed 2 nights in Oct 2023
Response from Kelzey K on Nov 6, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a great experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Nov 2023
Response from Kelzey K on Nov 6, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a great experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, dining and location
Stayed 2 nights in Oct 2023
Response from Kelzey K on Nov 6, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a great experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Kelzey K on Nov 6, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a great experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kelzey K on Nov 6, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a great experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kelzey K on Nov 6, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a great experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Could have been better
We weren't there very long. Bed was a little too firm, so we didn't get a very good night sleep and the sofa bed was below the standards that we've seen at other hotels. The sofa bed was not made, and there was only a fitted sheet, a blanket and one pillow to use on the pull-out.
Stayed 1 night in Sep 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean. Very impressed.
Stayed 1 night in Aug 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The subtle welcoming bar in the lobby was a nice surprise. The to go wine and beer options at the check in desk are very reasonably priced. Kids loved the opened concept lobby
Stayed 1 night in Jul 2023
Response from Kelzey on Aug 7, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a great stay. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Kelzey on Aug 7, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a great stay. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kelzey on Aug 7, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a great stay. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

john, Phoenix

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, Ana was awesome
Stayed 1 night in Jul 2023

8/10 Good

Jean

Stayed 1 night in Jul 2023

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hard bed
The hotel & ppl who run the hotel were 100% awesome . Very nice helpful . General all around great staff. The only issues we had were the bed extremely hard . We had to go out & buy a soft mattress pad.
Stayed 2 nights in Jun 2023

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness
Room placement was above bar and restaurant while the establishment was not very busy
Stayed 1 night in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Alan, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jun 2023

10/10 Excellent

Alan, Georgetown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 1 night in Jun 2023

10/10 Excellent

tony

Stayed 1 night in Jun 2023

4/10 Poor

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Smokers oasis was nice, land scaping was well kept. My only complaint is it's over priced, for what I paid at least breakfast should be included, and an error in booking caused me to pay for an additional day, which was costly.
Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Worst treatment I’ve ever experienced!
Absolute worst customer service I’ve ever experienced. The night shift desk person was rude and ruined what should have been a wonderful evening with my family and life long friends, we will NEVER stay at a Hilton again if this is their idea of hospitality.
Stayed 1 night in May 2023

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, staff was kind and there were several dining options nearby. Our room had a bit of a funky smell (sort of like feet), so that was a little bit annoying. The staff was very kind, however, they allowed parents of young children to drink alcohol and eat in the pool while the children were disrespectful of other guests. It would have been better if they had enforced their pool rules.
Stayed 2 nights in May 2023

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room and the property was wonderful.
Stayed 1 night in May 2023

10/10 Excellent

Megan

Stayed 1 night in Apr 2023

8/10 Good

Stephanie, Galloway

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to restaurants and Walmart. very clean, friendly
Stayed 2 nights in Apr 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Apr 2023
Response from Hilton Garden Inn on Apr 6, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a great stay, I do apologize about the shower as that is not normal. I will forward this Feedback. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities
very polite and well informed staff
Stayed 1 night in Apr 2023
Response from Hilton Garden Inn on Apr 6, 2023
Thank you for taking a moment to share your experience. I am happy to hear you had a great stay, I do apologize about the shower as that is not normal. I will forward this Feedback. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great hotel
Very clean hotel. No issues. Would stay here again.
Stayed 1 night in Mar 2023
Response from Kelzey on Mar 27, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Thank you for staying at Hilton Garden Inn Findlay!

4/10 Poor

Lauren

Business traveller
Liked: Cleanliness, property conditions & facilities
Make note that there is no continental breakfast in the morning. There’s a restaurant in the hotel and the listing does say “breakfast available “ instead of “breakfast included”. Another buyer beware situation. I was traveling with a large group of students so this impacted our circumstances, if I’d been traveling alone it wouldn’t have been as big of a deal. Hotel was clean, but not worth the money for our situation.
Stayed 1 night in Mar 2023
Response from Front Desk on Mar 27, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Kim

Stayed 1 night in Mar 2023
Response from Kelzey on Mar 27, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Thank you for staying at Hilton Garden Inn Findlay!

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk personnel were exceedingly kind and helpful. The room and hall were very clean.
Stayed 1 night in Jan 2023
Response from Kelzey on Mar 27, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Thank you for staying at Hilton Garden Inn Findlay!

4/10 Poor

Bradley, Joliet

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Fire alarm went off when we were sleeping and had to go outside in the cold and wait an hour

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

kyoko, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we booked a room with jetted tub, and my husband and I were so happy to use it. it was very relaxing. room is quite.
Stayed 1 night in Oct 2022

10/10 Excellent

Hussein

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 1 night in Aug 2022

10/10 Excellent

Charles

Stayed 1 night in May 2022

10/10 Excellent

Glynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 1 night in Jul 2022

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness, thought it was stupid that they wore masks and not a fan of the restaurant.
Stayed 1 night in Jul 2022

8/10 Good

Megan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baseball tournament stay
Our stay was for a baseball tournament down the road. The hotel staff was very friendly, rooms were clean and comfortable. This hotel is located near multiple food places and a Walmart, and close to the freeway. Only negative was the pool was very small and the hot tub was under construction. Would stay here again though!
Stayed 1 night in Jul 2022