Search Apart Hotels in Fabens

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"Yes"

"Oh where to begin… The first room I was given was infested with cockroaches. Then the person who checked me in didn’t register me properly and I had a maintenance worker unlock my door while I was sleeping (I work nights) telling me I wasn’t supposed to be in the room. I politely explained the situation and they left. 30 minutes later a woman pounded on my door and very rudely told me I needed to get dressed and go to the office to talk to the manager. I asked her “why are you acting like I did something wrong here” to which she replied “I’m doing you a courtesy so we don’t call the police”… I arrive at the office and proceed to go through an inquisition regarding who I am and what I’m doing in that room. I kept my cool and explained my situation and showed them my reservation and key. They were still skeptical. After about 5 minutes they found me in their system and said “you’re good”… that was it, no apologies, nothing. If you like being treated like a criminal, this is the place for you! "

"Boiled eggs included in breakfast- Applebees was 20 feet from Hotel parking - nice if you get in late in the evening"

"The lights and the plugins next to the beds did not work"

"Bed sheets where stained… the room smelled like cigarettes… pool wasn’t working due to not passing inspection.. other hotels better than this dump"

"Excellent! Clean rooms, friendly staff, breakfast was delicious and fresh. Parking was secure and easy to access. We stayed there 5 days and they did clean up every day. "

"Greeted upon arrival by friendly staff member. Room was very clean and well appointed. They have a great coffee bar, each cup made from freshly ground coffee beans. Breakfast was certainly enough to get your day started. Would stay again."

"I booked a handicap room and also a room for my friend and her husband. When we checked in, I was told the handicap room wasnt available because of how busy they were the night before(?) He told me he had one on the second floor though. When and why would a handicap room be on the second floor??? The room I ended up with, the toilet wouldn’t flush. It took 3-5 flushes to get it to go down. I had no electricity to the outlets on either side of the sink, no hot water for a shower, and no wash clothes. My friend's room (next door to mine) also had no hot water, no wash clothes, toilet wouldnt flush (just like mine), the bed my friends husband took, the sheets were bloody, and the other bed hadnt been changed either. Sheets crumpled, bottom corner hanging, not tucked in. Her dog pee'd on the floor, so she cleaned it up, and the towel was black. Floors not swept or mopped!! I have stayed at this hotel for 10+ yrs when I needed to go in to Juarez, and this is the first time there were any problems. I did find out the hotel changed hands about a year and a half ago. New owner and management have let this location go to "the dogs". I dont know about the other La Quintas he/they own. Was only offered 50% refund for each room. As far as Im concerned, I should have been refunded in full. I will never book at a La Quinta again, especially this location!!!!"