Dear Charlotte,On behalf of the entire team at Four Points, I would like to express our sincere gratitude for choosing us as your accommodation during your stay.We appreciate the time you have taken to share your experience with us.If there is anything we can do to further enhance your experience or if you have any feedback to share, please do not hesitate to let us know. Safe travels, and we hope to welcome you back again in the futureBest regards,

Dear Christina,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and found our room to be spacious. We understand how important a quiet environment is for our guests and we’re glad that you appreciated it.We’re also pleased to know that our location, close to public transportation, added convenience to your stay. Your positive feedback motivates us to continue providing exceptional service to our guests.We look forward to welcoming you back on your next visit.Regards,Reception Team

Dear Linda,Thank you for your positive review. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback is greatly appreciated. We look forward to welcoming you back soon.Best regards,Reception Team

Dear Stephen,Thank you for sharing your feedback with us. We greatly appreciate your recognition of our staff's friendliness during your travels. Providing exceptional service is a priority for us, and we are delighted to hear that your experience reflected our commitment to customer satisfaction. We value your feedback and look forward to welcoming you on future trips.Safe travels!Kind regards,

Dear Joseph,Thank you for choosing to stay with us! Your satisfaction is our priority, and we look forward to welcoming you back in the future.Warm regards,

Dear Aimen,Thank you for choosing to stay with us! Your presence added a special touch to our establishment, and it was truly a pleasure having you as our guest. We appreciate your trust in us and hope your experience was as enjoyable and comfortable as possible. Your satisfaction is our priority, and we look forward to welcoming you back for another delightful stay in the future.Warm regards,

Dear Shantam,Thank you for taking the time to share your feedback regarding your recent stay at Four Points by Sheraton. We sincerely apologize that your experience did not meet your expectations, and we genuinely appreciate your honesty.Your comments are invaluable to us, and we take them seriously as we continuously strive to enhance the quality of our services. We would like to assure you that your concerns will be thoroughly reviewed and addressed to prevent such occurrences in the future.We understand the importance of delivering value for money, and we regret any inconvenience you may have experienced. Please be assured that we are committed to making improvements based on your feedback.Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to regain your trust in the future.Thank you for bringing your concerns to our attention.Best regards,Four Points by Sheraton

Dear Evan,Thank you for choosing Four Points by Sheraton for your recent stay. We sincerely appreciate your patronage and trust that your experience was both comfortable and enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back in the future.Best regards

Dear Gary, Thank you for taking the time to share your detailed feedback about your recent stay at our hotel. I sincerely appreciate your kind words about our hotel's cleanliness and convenient location.However, I am truly sorry to hear about the disappointing experience you had with our reception staff. Please accept my sincere apologies for the lack of welcome and assistance you received during check-in and when inquiring about local information. This falls short of the high standards of service we aim to provide, and we deeply regret any inconvenience caused.Your specific incident during check-out is especially concerning, and I want to assure you that this behaviour is not reflective of our usual service standards. It is disheartening to learn that such an interaction occurred, and we will be conducting a thorough review and additional training with our reception team to ensure this is addressed immediately.We understand the impact that one team member's actions can have on the overall perception of our hotel, and we appreciate your bringing this matter to my attention. Your feedback is crucial to our continuous improvement, and we will take the necessary steps to prevent similar incidents in the future.Once again, we sincerely apologize for the negative aspects of your stay, and I hope you will consider giving us another opportunity to provide you with the exceptional service that our guests deserve.Thank you for your understanding.Best regards,

Dear David,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments about the cleanliness, modernity, and comfort of our rooms.However, we are genuinely sorry to hear about the concerns you raised regarding the room lighting and the breakfast experience. Your feedback is crucial in helping us address areas for improvement.Regarding the room lighting, we will certainly review the lighting conditions to ensure that they meet the expectations of our guests for a comfortable stay.We apologize for the inconvenience you faced during breakfast. It is disheartening to hear that you encountered a shortage of food items during your visit. We understand the importance of providing a satisfying breakfast experience, and we will work diligently to address this issue with our team to prevent such occurrences in the future.Your comments are valuable to us as we strive to enhance the overall guest experience, and we appreciate your understanding. If there are any specific details you would like to share or if you have additional suggestions, please feel free to let us know.We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Thank you for choosing our hotel.Best regards,

Dear Jasjeet,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I sincerely apologize for the inconveniences you experienced, and I appreciate your valuable input as it helps us identify areas for improvement.I am truly sorry to hear about the issues with the noisy radiators. Please be assured that we take maintenance concerns seriously, and I will address the heating system promptly to ensure a more comfortable stay for our guests in the future.Furthermore, I am extremely disappointed to learn about the interaction you had with our reception staff, particularly on Saturday morning. I would like to apologize for the frustration this caused to you. I will investigate this matter further and take appropriate action to prevent such incidents from occurring in the future. Regarding the luggage situation, we deeply regret the miscommunication and inconvenience you experienced. Our goal is to provide seamless service, and we clearly fell short during your visit. Your feedback is invaluable to us, and we want to assure you that we are taking immediate steps to address these issues. I appreciate your understanding and would welcome the opportunity to make it up to you on a future visit here at Four Points Edinburgh.If you have any further details or would like to discuss your experience in more detail, please feel free to contact me at any time.Once again, I sincerely apologize for any inconvenience caused and appreciate your patience and understanding.Warm regards,

Thank you so much for your kind words! We're thrilled to hear that you had an excellent stay and that you're planning to return. Our team is dedicated to providing exceptional experiences, and knowing that we've succeeded in making your stay memorable is truly rewarding. We look forward to welcoming you back and ensuring your next visit is just as enjoyable. If there's anything specific you'd like to share about your experience or if you have any preferences for your next stay, feel free to let us know. We appreciate your feedback and can't wait to have you with us again!

Thank you for taking the time to share your feedback. We’re glad to hear that you found our staff to be great and enjoyed the breakfast.We apologize for the inconvenience caused due to the lack of labels on the hot food containers and the absence of plates for cold food. We appreciate you bringing this to our attention and will ensure that these issues are addressed promptly.We also note your comments about the bed placement and the board covering the window. We are always looking for ways to improve our guest experience and your feedback is invaluable in this regard.Once again, thank you for your feedback.

Thank you so much for your kind words! We're thrilled to hear that you had an excellent stay and that you're planning to return. Our team is dedicated to providing exceptional experiences, and knowing that we've succeeded in making your stay memorable is truly rewarding. We look forward to welcoming you back and ensuring your next visit is just as enjoyable. If there's anything specific you'd like to share about your experience or if you have any preferences for your next stay, feel free to let us know. We appreciate your feedback and can't wait to have you with us again!

Dear Christian,We’re thrilled to hear that we exceeded your expectations and that you were happy with your experience at our hotel. Your satisfaction is our top priority, and knowing that we were able to provide an enjoyable stay means a lot to us.We look forward to welcoming you back on your next visit.

Dear Robert, Thank you for taking time to share your experience, and I am I'm sorry to hear about your unpleasant experience at the check-in and the inconvenience caused by heavy roadworks outside at work which takes place at the moment. I would like to apologize for the inconvenience you might had during the stay and If you would like to discuss this matter further please do not hesitate to contact me at any time. Kind regards,

Dear Felipe, Thank you for taking time to share your most recent experience with us. Unfortunately we do not have Gym on site yet, however we do offer a pass to entry for everyone for the Sheraton Grand Spa which can be requested at the reception. I would like to apologize if no member of staff mentioned to that to you. If there is anything I can help you with please contact me at any time. Warm regards,

Dear Mike, Thank you for taking time to share your feedback with us. Kind regards,

Dear Wotif, I'm sorry to hear about the challenges you faced during your stay. A small room and a broken thermostat can certainly make for an uncomfortable experience. Sleeping on the bathroom floor to escape the heat sounds quite unpleasant. Your feedback is important, as it highlights areas that the hotel needs to address to ensure a more comfortable and enjoyable stay for future guests. Thank you for sharing your experience.

Thank you for taking the time to share your experience. Your feedback is greatly appreciated, and it helps us in our continuous efforts to improve and provide the best service possible.

Dear Ndingatiyi,Thank you for taking the time to share your experience. Your feedback is greatly appreciated, and it helps us in our continuous efforts to improve and provide the best service possible.

Dear Christina, Thank you for taking the time to share your experience. Your feedback is greatly appreciated, and it helps us in our continuous efforts to improve and provide the best service possible.

Dear Lise,Thank you for taking the time to share your experience. Your feedback is greatly appreciated, and it helps us in our continuous efforts to improve and provide the best service possible.

I sincerely apologize for the inconvenience you experienced during your recent stay. I understand your frustration and disappointment.I will personally investigate this matter and take steps to ensure that such situations do not recur in the future. We value your trust and hope to have the opportunity to make it right should you choose to stay with us again.Please feel free to contact me directly at us if you would like to discuss this matter further or if there's anything specific I can do to address your concerns.Thank you for bringing this to our attention, and I appreciate your feedback as it helps us improve our services.Sincerely,

Dear Daniel,I'm truly sorry to hear about the disappointing experience you had during your recent stay at our hotel. Your feedback is invaluable to us, and I want to extend my sincerest apologies for the issues you encountered.It's clear that our receptionist's demeanour and the room you were assigned did not meet our usual standards, and for that, I apologize. We aim to provide a warm and welcoming atmosphere, and it's disappointing to hear that you did not feel valued.Your comments about the room size, lack of amenities, and room location are concerning, and I assure you that we take these matters seriously. I will ensure that your feedback is shared with our team to make the necessary improvements.Please note that this is not a typical representation of our hotel, and we genuinely appreciate your comments as they help us identify areas where we need to enhance our services.Once again, I apologize for the inconveniences you faced during your stay, and thank you for bringing this to our attention.Kind regards,

Dear Margret,Thank you for taking the time to share your experience. Your feedback is greatly appreciated, and it helps us in our continuous efforts to improve and provide the best service possible.

Dear Anonymous, Thank you for taking the time to share your experience. Your feedback is greatly appreciated, and it helps us in our continuous efforts to improve and provide the best service possible.

Dear Kerry, It's wonderful to hear that the staff was friendly and helpful during your stay. Their positive attitude can truly enhance the overall experience. However, I understand that the difficulty in getting into the tub due to its height and the absence of grab bars was a drawback. Your feedback is valuable and can help the hotel improve the room's accessibility and safety for future guests. Thank you for sharing your observations.

Thank you for taking the time to share your experience. Your feedback is greatly appreciated, and it helps us in our continuous efforts to improve and provide the best service possible.

Dear Kimia, Thank you for taking the time to provide your valuable feedback. Your input is greatly appreciated and helps us in our ongoing efforts to improve and provide the best possible service.Best regards,

Dear Dushyant, I'm sorry to hear that your experience at the hotel hasn't met your expectations. Cleanliness and effective communication are vital aspects of a satisfying stay, and it seems there have been some lapses in these areas. Your feedback is valuable, and it will be shared with the management to address these issues and improve the overall quality of service. Please don't hesitate to reach out if there are any specific concerns you'd like to discuss further. Your comfort and satisfaction are important to us.

Dear Anonymus,Thank you for sharing your thoughts about your stay. It's great to hear that the hotel is conveniently located near public transit. However, I understand that the room size and the absence of a comfortable chair were not ideal. The limited dining options can also be a concern for some travellers. Your feedback is valuable and will be considered by the hotel management for potential improvements.

Dear Peter, Thank you for taking the time to provide your valuable feedback. Your input is greatly appreciated and helps us in our ongoing efforts to improve and provide the best possible service.Best regards,

Thank you for taking the time to share your experience. Your feedback is greatly appreciated, and it helps us in our continuous efforts to improve and provide the best service possible.

Thank you for taking the time to share your experience. Your feedback is greatly appreciated, and it helps us in our continuous efforts to improve and provide the best service possible.

Dear Ankit, Thank you for taking the time to share your experience. Your feedback is greatly appreciated, and it helps us in our continuous efforts to improve and provide the best service possible.