Exterior

Reviews of La Quinta Inn & Suites by Wyndham Dublin - Pleasanton

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 563 out of 1000 reviews" "
Rating 8 - Good. 231 out of 1000 reviews" "
Rating 6 - Okay. 100 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

rashan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff Great Service Safe Surroundings
Stayed 1 night in May 2024
Response from Supervisor on May 27, 2024
Rashan,Thank you so much for your wonderful review! We're thrilled to hear you had a great experience. Looking forward to welcoming you back soon!

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at reception was friendly and welcoming. The room faciliites were very good and amenities provided was standard.
Stayed 1 night in May 2024
Response from Supervisor on May 23, 2024
Dear,Sasha Thank you so much for your wonderful review! We're delighted to hear that our reception staff made you feel welcome and that you enjoyed the room facilities and amenities. Your kind words are greatly appreciated, and we look forward to welcoming you back soon!Best,La Quinta

6/10 Okay

Chantelle

Disliked: Staff & service, amenities
Unfortunately, this time around staff were not as friendly. And my room wall needed to be clean as their were stains on it…
Stayed 1 night in May 2024
Response from Supervisor on May 20, 2024
Dear, Chantelle Thank you for your feedback. We're sorry to hear about your experience with our staff and the condition of your room. This is not the standard we strive for, and we appreciate you bringing it to our attention. We'll address these issues immediately to ensure a better experience next time. We hope to have the opportunity to welcome you back and provide the exceptional stay you deserve.

8/10 Good

Kavya

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Supervisor on May 20, 2024
Dear, KavyaThank you for your 4 out of 5 review! We're glad to hear you had a positive experience. Your feedback is valuable to us, and we'll use it to make your next stay even better. We look forward to welcoming you back soon!

10/10 Excellent

Kevin, Fontana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was very attentive & efficient. Everyone says hello. Room was very clean. Everything was as nice as advertised.
Stayed 1 night in May 2024
Response from Supervisor on May 20, 2024
Dear, Kevin Thank you for your kind review! We're thrilled to hear that our attentive staff and clean rooms met your expectations. Your positive feedback means a lot to us. We look forward to welcoming you back for another great stay!

10/10 Excellent

Bret, Corona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 3 nights in May 2024
Response from Management on May 17, 2024
Dear, Bret Thank you for the wonderful 5-star review! We're delighted to hear that you had such a great experience. We appreciate your support and hope to see you again soon!

10/10 Excellent

Alma, Burlingame

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman that checked us in was amazing, great customer service. Sorry I forget his name
Stayed 1 night in May 2024
Response from Stacey on May 14, 2024
Thank you, It is always nice to hear when our staff gives our wonderful guest amazing service.

8/10 Good

Beth Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff friendly.
Stayed 3 nights in May 2024
Response from General Manager on May 19, 2024
Dear Beth Ann,Thank you for taking the time to provide your review of La Quinta Inn & Suites by Wyndham Dublin - Pleasanton. It is wonderful to hear you found the property clean and the staff friendly and accommodating. We look forward to welcoming you back in the future.

10/10 Excellent

Hollie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience when arrive!… I felt like at home Joshua was amazing!…His customer services far a beyond I increditable’ I’m defiantly be bk ….PRIN… Ck in 5-10 ck out 5-11 24
Stayed 1 night in May 2024
Response from Front Desk on May 12, 2024
Thank you so much for your kind words! Joshua is indeed a valued member of our team, and it's fantastic to hear that he made your stay so enjoyable. We'll be sure to pass along your praise to him. We strive to provide exceptional service to all our guests, and we're thrilled that Joshua's efforts contributed to your wonderful experience. We hope to have the pleasure of hosting you again soon!La Quinta Dublin

10/10 Excellent

Linda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our family. Clean, a nice large room. The staff was nise to our dog !
Stayed 3 nights in May 2024
Response from Front Desk on May 12, 2024
We're overjoyed to hear that you had an amazing stay with us! At our hotel, we cherish every guest, including our furry friends. We understand the importance of pets in our guests' lives, and we're delighted to provide a welcoming environment for them too. Your satisfaction is our top priority, and we're thrilled that you and your pet enjoyed your time with us. Thank you for choosing to stay with us, and we hope to see you again soon!La Quinta Dublin

10/10 Excellent

Luis

Stayed 1 night in May 2024
Response from Supervisor on May 27, 2024
Luis,Thank you so much for your wonderful review! We're thrilled to hear you had a great experience. Looking forward to welcoming you back soon!

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect of our stay was wonderful. The breakfasts are great. Staff at check-in was so nice, his name was Kevin Anthony (I think)
Stayed 1 night in May 2024
Response from Tea on May 7, 2024
Dear,Debra We're absolutely delighted to receive your 5/5 review! Thank you for taking the time to share your positive experience with us.We're thrilled to hear that you enjoyed our breakfast offerings. Providing a delicious and satisfying start to your day is always our goal.Additionally, we're especially pleased to hear that Kendall Anthony, our front desk clerk, contributed to making your experience exceptional. We'll make sure to pass along your kind words to Kendall.Your feedback encourages and motivates us to continue delivering top-notch service to all our guests. We can't wait to welcome you back for another wonderful stay!Warm regards,

6/10 Okay

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Poor condition of the place overall, wall patches, wall fillers, the outlets don’t match. Multiple blanking outlet cover.
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Cesar,Thank you for taking a moment to leave a review; the points you raise are important to us. Please accept our apologies for any concerns regarding the condition of the property. Your feedback helps us make necessary improvements, and we'll pass your comments along to the appropriate team members. Nevertheless, it was a pleasure having you here, and hope you will consider returning for a stay that is sure to go above and beyond your expectations.

10/10 Excellent

Andre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than most locations in the area! Staff very friendly and accommodating
Stayed 1 night in Apr 2024
Response from Tea on May 1, 2024
Dear, Andre Thank you so much for your fantastic 5-star review! We're thrilled to hear that our staff's hospitality and attentiveness made your stay memorable. Our team takes great pride in ensuring every guest feels welcomed and well taken care of, and your kind words truly mean the world to us.We can't wait to welcome you back for another exceptional experience. Until then, safe travels! Best, LQ

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet both nights.
Stayed 1 night in Apr 2024
Response from Tea on May 7, 2024
Dear,James Thank you so much for the fantastic 5/5 review! We're thrilled to hear that you had such a wonderful experience with us. Your kind words mean the world to us and motivate us to keep delivering exceptional service.Best,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The coffee maker was rough. Made very very weak coffee. Not very clean. Probably should update to a Kurig.
Stayed 1 night in Apr 2024
Response from Tea on May 1, 2024
Dear, DavidThank you so much for taking the time to share your wonderful 5-star review! We're absolutely thrilled to hear that you enjoyed your stay with us.Your feedback means the world to us, and we're continuously striving to enhance our guests' experience. We're excited to share that we're currently in the process of upgrading the coffee machines in our rooms to ensure an even more delightful start to your mornings. Rest assured, your next visit will be even better with freshly brewed coffee awaiting you.We can't wait to welcome you back and provide you with another exceptional stay.Warm regards,

6/10 Okay

Frank

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on May 12, 2024
Thank you for your feedback. While we're pleased to hear that you had a good experience during your stay, we're sorry to learn that it didn't quite reach the level of greatness we strive for. Your satisfaction is of utmost importance to us, and we appreciate your honesty in sharing your thoughts. We're continuously working to improve and provide exceptional service to all our guests, and your feedback will certainly help us in that endeavor. We hope to have the opportunity to exceed your expectations in the future. If there's anything specific you feel we could improve upon, please don't hesitate to let us know.La Quinta Dublin

10/10 Excellent

Tanya, Pleasanton

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from La Quinta Inn & Suites on Apr 24, 2024
Hi Tanya. Thank you for staying with us. We hope to see you again! Best,

10/10 Excellent

Alec

Stayed 1 night in Apr 2024
Response from Tea on May 7, 2024
Dear, Alec Wow! Thank you for the glowing 5/5 review! We're thrilled to hear that you had such a fantastic experience with us. We hope to have the pleasure of welcoming you back soon for another wonderful stay!

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got in late and front dest was very nice and accomidaing. Bed was very comfortable. Very nice breakfast in morning and check out was easy and friendly.
Stayed 1 night in Apr 2024
Response from Tea on Apr 15, 2024
Hello, Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is always our top priority. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,LQ Staff

10/10 Excellent

Erica, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Tea on May 7, 2024
Dear,EricaThank you for taking the time to leave us a review, We appreciate your feedback and hope to see you again in the near future! Best,

10/10 Excellent

Juan ramos

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Tea on Apr 24, 2024
Thank you so much for your review and top rating! We're thrilled that you had such a fantastic experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another wonderful stay in the future!Best, LQ Staff

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and big. The hotel itself was also very clean. The breakfast had hot buffet options and was pretty good. I liked the farm fresh yogurt option at breakfast.The pool was outside and was quite small. I would recommend this hotel and would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Stacey on Apr 23, 2024
Thank you so much for the positive feedback. We are happy you enjoyed the breakfast options we have.Hoping to see you again in the near future.Sincerely,Front Desk

10/10 Excellent

shauna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was efficient and courteous
Stayed 2 nights in Apr 2024
Response from Kendall Anthony on Apr 23, 2024
Thank you very much for your positive feedback. I we hope to see you again, sometime in the near future.sincerely,Front Desk

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
worked out great
Stayed 1 night in Mar 2024
Response from La Quinta Inn & Suites Team on Apr 3, 2024
Hi Rebecca! Thank you for your review. It's always great to know our guests are enjoying the hotel such as yourself. We hope to see the next time! Best,

8/10 Good

Kind

Stayed 1 night in Mar 2024
Response from TEA on Apr 24, 2024
Thank You for your review we hope you had a good stay with us and hope to have you back soon! Best, LQ Staff

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from La Quinta Inn & Suites Team on Mar 27, 2024
Hi Leticia. Thank you for staying with us. We are so happy to know you had a good stay. Please see us again the next time your are in the area! Best,

10/10 Excellent

Juley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and staff was very nice and helpful
Stayed 1 night in Mar 2024
Response from La Quinta Inn & Suites Team on Mar 21, 2024
Hi Juley. Thank you so much for choosing us. We are very happy to see that you had a nice stay!

10/10 Excellent

Tanya, Pleasanton

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Tea on Apr 24, 2024
Dear, Tanya Thank you for your review! We hope you enjoyed your stay with us and We hope to see you again in the future!!Best, LQ Staff

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from La Quinta Inn & Suites Team on Mar 21, 2024
Hi Alberto. Thank you so much for the 5 star review! We are always happy to see that our guests enjoy their stay and hope to see you again!

10/10 Excellent

Belen

Stayed 1 night in Mar 2024
Response from La Quinta Inn & Suites Team on Apr 24, 2024
Hi Belen. Thank you for staying with us and we are excited to see that you had a good visit.

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Mar 2024
Response from La Quinta Team on Mar 16, 2024
Hi Charlotte. Thank you so much for staying with us!

10/10 Excellent

Ciarra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area is very busy as it is on Dublin Blvd so traffic is to be expected. We loved our room, it was very clean, and quite large. The staff was amazing probably the best part of the hotel. I have no complaints whatsoever.
Stayed 1 night in Mar 2024
Response from La Quinta Inn & Suites Team on Mar 21, 2024
Hi Ciarra. Thank you so much for staying with us. It's always exciting to see that a valued guest as yourself have a nice stay. We hope to see you again!

10/10 Excellent

Rudy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from La Quinta Team on Mar 16, 2024
Hi Ruby. We are so happy to see that you had a pleasant stay.

10/10 Excellent

Taek kee, Chino

Stayed 2 nights in Feb 2024
Response from La Quinta Inn & Suites Team on Apr 3, 2024
HI Taek, Great to know that you had a good stay. Thank you so much for the review and staying with us. Hope to see you again!

6/10 Okay

Brian, Lincoln

Liked: Staff & service, property conditions & facilities
Everything went good until the last two days in which the third floor wreaked of marijuana and had a layer of smoke just floating in the hallway, which is ironic considering it is posted no smoking throughout the hotel. The staff was awesome and everything else went well but given my allergy to smoke from a disability I don't feel that I will be staying there again.
Stayed 4 nights in Feb 2024
Response from Nico on Mar 3, 2024
Hello, we do apologize for this inconvenience, you are correct that we are a No smoking hotel however this unfortunately does not stop all who come from doing so in the rooms. This individuals who violate the policy are subject to a smoking fine and charged when we discover such activities took place.we understand your health concerns and we do apologize once again for this detriment to your stay.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from La Quinta Inn & Suites Team on Feb 28, 2024
Hi Erica. Thank you so much for staying with us. We are so glad that you had a pleasant visit. We hope to see you again!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from La Quinta Team on Feb 24, 2024
Hi William. Thank you so much for the 5 stars! We are so happy that you had a great stay!

10/10 Excellent

Oscar

Stayed 1 night in Feb 2024
Response from La Quinta Team on Apr 28, 2024
Hi Oscor. We are delighted to hear that you had an exceptional experience at our hotel and we hope to see you again the next time you are in the area. Best, La Quinta Inn & Suites

6/10 Okay

Jazmyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I parked my car in the parking lot I noticed that there was vomit right by my door on the floor in two different places I notified the front staff, and he insured me that it would be cleaned up when I came out the next morning it indeed was not cleaned up. It repulsed me completely
Stayed 1 night in Feb 2024
Response from Nico- Front Desk Representative on Feb 19, 2024
Hello, we are sorry this was matter was not attended too, when front staff had been notified they went outside to search for the area in which they were directed to in order for clean up occur, however they did not see anything resembling what was described due to the heavy rain and darkness of the evening.we hope this helps give some insight as to what actions were attempted to assist, once again we apologize this matter wasn't resolved in the manner you requested.

10/10 Excellent

Fatima Marquez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 7 nights in Feb 2024
Response from Stacey Front Desk on Feb 19, 2024
I am glad to hear you had a great stay! We hope to see you again.

8/10 Good

Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd time staying here. We like to stay here during our daughter’s dance competitions. Love the friendly staff, breakfast options, and more.
Stayed 2 nights in Feb 2024
Response from best on Feb 16, 2024
Hi Marie, Thank you for choosing to stay with us. We are so delighted to see that you had a nice stay. We hope to see you again next time!!!

8/10 Good

DOUGLAS

Stayed 2 nights in Feb 2024
Response from Stacey Front Desk on Feb 19, 2024
Thank you for staying with us, we hope you enjoyed your stay. Please let us if there is anything we can do to improve your stay next time.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Rude Front desk , mother manager,no where to go
Poor service Try to have the front desk to fix a water issue , lady at the front desk , super rude ,hang-up on me when I asked to speak to the manager , guess what? The manager was the mom , therefore; I got no where Ended up.leaving early 8 am And canceling my next day stay. Horrible experience 😪 please do NOT stay here as the management dont care about guests or hotel rating , they only care about making sure all family members kept their jobs. They feel like the owners and there is NO ONE to complain as mother and daughter run the whole hotel like if it was theirs , not caring about loosing clientele as at the end it is not their hotel or money. So sad
Stayed 1 night in Jan 2024
Response from La Quinta Team on Feb 13, 2024
Thank you for letting us know what was not to your satisfaction during your stay. However, we addressed your concerns professionally. You mentioned you made a new reservation to extend but you never did causing confusion while repeatedly calling minute by minute for some time then stating false emergencies and being vulgar to the team. Then coming to the desk and apologizing for having a bad day. Thank you for staying, however we clearly cannot accommodate your needs. We hope you have a better stay at your next hotel. Best,

8/10 Good

Lisa

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff were great! The room was really run down and dirty though.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Lisa, Thank you so much for your review. Though we apologize for the inconvenience with your room, we are thrilled that our staff were able to fully accommodate you. We can't wait to welcome you back for another stay sometime soon.

2/10 Terrible

Judith

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, smells, spider was on the wall, food stains on the wall, the bed headboard was material and in terrible condition, hotel smells like cigarette smoke.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 12, 2024
Dear Judith,It appears that your stay fell short of your expectations, and for that, we apologize. Our team will use your comments to aid our efforts to improve. Any odor concerns will be addressed by our housekeeping team right away. Although this is not typical, we are always on hand to help correct anything less than perfect. It is our hope that you made our front desk team aware of any concerns. We'd be very grateful for the chance to serve you again to deliver a stay that better represents our commitment to guest satisfaction.

6/10 Okay

Gerald

Business traveller
Liked: Staff & service
The property needs some attention. Toilets did not flush properly, vanity mirror was resting on faucet, rusty drain in sink.
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 10, 2024
Dear Gerald,We're sorry to hear that you didn't have a good time with us and we apologize for any upkeep concerns during your visit. Our maintenance team will be sure to look into your comments further and make improvements where necessary. Please consider giving us another chance soon; we're confident we can impress you.

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Te room was great staff was pleasant close to every thing
Stayed 1 night in Feb 2024
Response from La Quinta Inn & Suites Team on Feb 6, 2024
Hi Richard. Thank you for choosing to stay with us. We are si delighted to see that you had a nice stay. We hope to see you again.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from La Quinta Inn & Suites Team on Mar 21, 2024
Hi Diane. Thank you for the 5 star review. It's so nice to see that you enjoyed the hotel.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay
Very clean and comfortable.
Stayed 3 nights in Jan 2024
Response from Stacey Front Desk on Feb 19, 2024
I am so happy that you had a comfortable stay with us. Can't wait to have you visit again.