Donner Ski Ranch Tours and Activities

The location, parking and staff are great. The AC was really the main issue this time, it just did not cool the room enough. Also, the fact that there is no coffee in the room and they charge $6 for it in the lobby is annoying.

This hotel could be great if it were properly staffed with a high end hospitality background and about 10-20 more staff overall (servers, valet, bellmen, front desk, maintenance, pool, etc). The food is good, especially the fish tacos and Lobster roll, but the amount of time it took the kitchen to prepare meals at both the Sandpiper and for in-room dining was astonishing. My kids were falling asleep by the time room service would arrive at our room and with incorrect orders. The beds/pillows/bedding are nice but the layout of the staircases to/from each floor is utterly bizarre and because we had an Ocean cows room, the cars, sirens, and honking on Ocean Ave did not make for an ideal way to wake up.