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"Check-in took longer than expected. The receptionist seemed disengaged, with no eye contact and poor communication, though the process was smooth once the host ( Nana Ama) arrived."

"I really like the location, and the room was comfortable. But the restaurant was not great, the mosquitoes made the pool area unusable, and they charge a large fee ($100) for early check in. I would also appreciate a mosquito net."

"I had a wonderful stay and would gladly return! From the moment I arrived, Bharati, Perry, Michael, the security and most of the staff were warm, professional, and genuinely helpful, making my stay amazing and stress-free. The room was spotless, beautifully arranged, and very comfortable. I appreciated the peaceful atmosphere throughout the property. The location was also very convenient, with easy access to nearby attractions and dining options."

"My stay at Urbano Hotel left me with mixed feelings, but unfortunately one experience during checkout overshadowed what could have been a pleasant stay. At checkout, the receptionist had to call someone to physically go and inspect my room before I could complete the process. In my opinion, if such procedures are necessary, they should be handled more discreetly so guests do not feel uncomfortable or distrusted. What frustrated me most was the issue surrounding the water bottles. When I checked in, I was informed that water was complimentary. However, during checkout, the receptionist informed me, almost excitedly, that I had consumed two bottles of water and therefore owed 24 cedis. I was honestly shocked because I genuinely believed the bottled water provided in the room was complimentary, based on what I had been told earlier. I was then informed that only the warm bottles of water placed on the desk were complimentary, while the cold ones inside the refrigerator were not. Honestly, that made very little sense to me. In Ghana’s heat, most guests will naturally reach for the cold water in the fridge rather than warm water sitting on a desk. The bigger issue was the complete lack of communication and transparency. There was no visible price list, no minibar notice, and no explanation during check-in that the refrigerated water carried a separate charge of 12 cedis per small bottle. Without that information, the situation felt misleading and unnecessarily unpleasant. "

"The staff was very pleasant and helpful and the hotel clean"

"Good reception"

"Good location Nice staffs"

"Hotel is in a great location. Not far from the airport. So you will hear flights overheard. Lovely reception area. Check in was quick and straightforward. Special mention to Kekeli and Bismarck. Great breakfast choices. Staff were superb, so helpful and very pleasant. Room was clean. Very spacious and aircon worked very well. The Atrium area and bar is great. The pool area is small but a nice extra bonus. Will definitely return. "

"The staff at check in were not at all friendly or helpful. Housekeeping came to our door more than once a day to disturb us because they had supplies stored in the room we booked. Kitchen appliances that were listed in room were missing (no blender, no knives, the toaster could not be used because it kept tripping the circuit breaker)"