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"Great Al round Ambience and very good Customer Service"

")Our family (mum, dad, boys 11 and 13) stayed here three times as we dipped in and out of Hanoi to travel to other locations. Firstly the rooms, beds and all amenities were a delight. It’s a lovely quiet and comfortable location in the old town of Hanoi. Breakfast is fabulous. Lots of fresh and delicious variety and good coffee. The hero’s of the hotel are the staff especially those front of hotel. With all of our in and out the team we’re incredibly accommodating, thoughtful, and generous. They supplied us with a take away breakfast when we left really early. They welcomed our returns like friends. They made sure we had access to showers before we had to travel home- after a sweaty and fun day out and about in Hanoi. The team were also super helpful with advice on food and drink places and taking care of our belongings while we were away. We highly recommend Royal Palace Hotel for all people travelling in and through Hanoi. Exceptional. "

"Mike and the team were so accommodating and Made us feel very welcome celebrating a birthday- even providing a cake! "

"The place is good and the staff are very accommodating. There should be a mirror inside the room not only in the bathroom just in case someone will use the bathroom and you need to prepare yourself."

"Great location, really good hotel. "

"Nice hotel. Does not disappoint. Good pool that is unusually large."

"I really enjoyed this hotel. Right from the start, the customer service was outstanding. I was made to feel valued and my stay/comfort mattered. Each time I left/arrived at the hotel I was greeted and welcomed back. The exceptional customer service continued with breakfast staff also. The hotel is conveniently located in the old quarter. This was my first visit to the city and I found it a perfect place to stay and to explore from. The room/bed was comfortable also. When I left, the staff treated me like royalty. The conversation was friendly and I was as walked to my taxi and waved goodbye in the street. I would have no hesitation in recommending this hotel to any person."

"The staff was very friendly and helpful. The room was very clean. Breakfast was very good. We surely would recommend this hotel to friends and family. The service of this hotel was excellent. They took good care of our luggage, even after checking out we still could take a shower, …."

"Fantastic hotel. Staff excellent and very friendly. Lovely spa and restaurant. Highly recommended"