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"There was no housekeeping drive in our room when we checked-in. The floor was dusty, there were insects , lizards , cobwebs , spiders and everything else you can imagine in our room. The staff was not at all cooperative. The quality of the materials used for construction in the room are very poor. Not at all value for money. Only the staff at the restaurant were friendly and accomodating. The air conditioner in the room also started leaking."

"Awesome "

"Amazing experience "

"Breakfast was tasty. Room was clean. The view was top notch - you have the Ella Rock right in front of you, especially from the restaurant on the second floor. Note that there is no elevator to the restaurant, and that it only serves breakfast and not lunch or dinner. There is also no A/C or fans in the restaurant so it can get hot when you eat. They do have outdoor space. The best of all is the staff, who were so ready to help. Note that it is quite high up on a hill, so it may be harder to get to than a hotel by the main road. But for us, the view more than compensated it."

"The location of this resort is stunning, just beautiful. The service is superb. The food is amazing. And the cottage itself was tastefully recreated. We enjoyed walking the tea trails - just expect to make an effort on the plantation hills. We also relaxed and enjoyed the hotel every afternoon. They will do anything to make your stay as perfect as possible. It was an ideal stay for us. "

"Fine"

"Staff were lovely and incredibly helpful. Location is ideal, view is stunning. The pool was nice to swim in. If you don’t mind stairs, this place is ideal. "

"Fantastic Plac"

"Tea tour and tasting was a must-do experience! Dinner in the train car was amazing! Service was great and food was excellent!"